Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase propery prepaid from palm mortuary ***************************************************************** June 2009.My grandson ************************* passed on ***** 6, 2024 at ************ ********* nv palm mortuary pick up body took to **************************************** nv had a appointment with *************************** on ***** 7 2024 *************************** tried to scam my daughter out of ****** for property move to eye level when the prepaid property was the same value just a easy swap .on ***** 15,2024 *************************** posted incorrect information on website about time of ************************* funeral I called her to correct it ***** was very unprofessional and rude my daughter asked for a special viewing appointment *************************** told my daughter the only appointment she had to view the body was ***** 19,2024 a day after the funeral,just plain rude and unprofessional I spoke with **** ***** supervisor he scheduled a viewing appointment today I look at the website site and *************************** has made another error posted ******* was born in ************************ instead of ************************* birth place of ********* ****** this lady has harassed the family since ***** 7,2024 since the first appointment no reason for this a grievance family 24 hours before the funeral she posted incorrect information this company need to be look into to many mistakes

  Business Response

  Date: 04/17/2024

  This complaint is a woman who made a purchase of several pieces of property all next to each other and is now asking to move to a more expensive property at no charge.  The property is tiered pricing and she purchased at a less costly level.  Unfortunately, she would have to pay the difference to make this change.  The best example I can give is seating in a stadium and how it is priced. 

  While there was briefly a mistake in the information about the place of birth, the information was correct for 9 days.  It was only incorrect for less than 1 day, and was corrected immediately after it was found. 

  When the family made the arrangements for the services, a viewing was scheduled just prior to the service.  Now changes were requested for a viewing earlier, not by the next of kin and 2 days before the service, and we were able to accomodate the request for the following day. 

  We have done everything to assist this family at every step.  I understand that they are grieving, but these complaints are completely unfounded and inaccurate.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21586644
  
  I am rejecting this response because:I understood that when my daughter wanted the eye view level because the property social worker was trying to scam more money out of us I accept that , the complaint is the rudeness of *************************** incompetent ,constantly error every day she was putting in time error,she was given a copy of ************************* birth certificate and still posted wrong information so it the responsibility of the grieving family to call a billionaire company and  correct their mistake so easy to blame the family and take no responsibility for their behavior when I purchase my property it was under different management not a group of arguments individual,that they have employed at this time because I was told when I purchase my property to have them ask if there was money owed to the family because the property would have increased in value 

  I shouldve had the gentleman put it in writing and this woman has spent over ****** with this company if I had any ideas 15 years ago I would have to deal with the individual that in management at this company I would have greatly took my business to bunker brother they have shown  that they dont appreciate people that spend money with them 

   

  g

  the
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/17/2024

  These complaints were addressed in the first response.  There were several witnesses to this arrangement and all acted honestly and with integrity.  We consider this matter closed

  Thank  you,
  

  ********************************
  General Manager
  ********************************** & Cemetery

• Initial Complaint

  Date:12/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandmother passed last Tuesday taken to palms mortuary. I was informed by family cost $200 to see her and that only 5 people can see her. I called palms mortuary spoke to rude nasty not no sympathy of me losing my grandmother processed to tell me I did not tell you your family this our rules to only let 5 people in for private moments not a funeral or woke, well anytime you at funeral or woke is a private moment then I get there on Saturday same woman rude to me in person my mother with me. She had called my Cousin said I was screaming which was not true I told her had appointment to see my grandmother told me we just don't bring body out. Instead of her talk to me sympathy concern of me losing my grandmother just drove 4 hours to get *********. And I just had lost 3 other family members wouldn't let me see my grandmother rude and nasty just like she was on the phone. She could have explained to me reasons what going on with the appointment. Instead nasty person she should not be working with grieving families she has no customer service skills.

  Business Response

  Date: 12/07/2023

  I have tried to contact this individual to speak with her in depth about the situation, clarify which of our 10 locations this may have occurred, and get a name or description of the individual that assisted her.  The phone number listed is not valid, and I have not had a response thru email as well.  I will continue to try to reach the complainant, but I cannot determine fault with this little information.

   

  ********************************

  General Manager

  ************* Mortuary & Cemetery

• Initial Complaint

  Date:07/18/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Palm Mortuary AKA Dignity Memorial conducted funeral services for *****************. in January 2022. The funeral services were pre-paid leaving a small balance of $238.00 which was also paid in full. A brass plaque was part of the arrangements that were to be placed on the mausoleum wall. The plaque was ********** first name. The name was to be installed directly under his wife's name (******* *****). To date, the plaque has not been installed. Numerous attempts have been requested, with no resolutions. Documents, via DocuSign, have been completed & still no results. Please help.

  Business Response

  Date: 09/03/2022

  Business Response /* (1000, 5, 2022/07/21) */ Contact Name and Title: Matt P******* - GM Contact Phone: ************ Contact Email: matthew.p*******@dignitymemorial.com Thank you for bringing this issue to my attention and I apologize that this process is taking so long. The product that you are referring to is a bronze name bar that comes from a foundry on the east coast. We reached out to the vendor and verified that it has been submitted into production as of 6/23. They have provided an estimated ship date of 9/7/2022. Please contact me directly if you'd like to discuss further. Again, my apologies that this process is moving so slowly. Consumer Response /* (3000, 7, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My father's passing was nine months ago. The family was assured the first name plaque would be completed & installed within a two-week period. Now nine months have passed & excuse after excuse has been offered. The first excuse was the correct spelling of the name, the second excuse was management turnover, the third excuse was supply chain issues & the fourth excuse was docu-sign electronic signatures. How long does a pre-paying customer & grieving family need to wait before closure can be realized? OUr hearts are broken.