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Business Profile

Gift Baskets

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

This profile includes complaints for Edible Arrangements's headquarters and its corporate-owned locations. To view all corporate locations, see

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Edible Arrangements has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint against Edible Arrangements concerning Order #: W1011021386-1 which was placed on March 9 for a scheduled delivery on March 11. The purpose of this correspondence is to seek your assistance in resolving a grievance relating to their service.Upon placing the order, I realized an error in the payment information associated with the order and promptly canceled it. Subsequently, I placed a second order, which again contained an error and as a result, I too canceled this second order and chose to place the order directly in-store to avoid further issues.On March 10, to confirm that no deliveries would take place on March 11, I submitted a second cancellation request, Reference #*******. The confirmation from Edible Arrangements indicated that my previous cancellation request had been submitted and that the feedback was directed to the local ********* store, Edible #*** located at ******************** and a store owner or manager would review my comment and contact me within 48 hours if needed. Ironically, I received a full refund for the canceled second order; yet, the first order, which I canceled per Edible Arrangements system's policy was fulfilled and delivered. Despite my attempt at contacting customer service at the 800# which is not to a call center at all, but the number reroutes calls to area stores, I contacted store #*** directly. I was informed by an employee that they had no record of a cancellation request for the order in question.Given the circumstances, I find it necessary to dispute the charge of $92.11 associated with the fulfilled first order and seek an appropriate resolution in the form of a refund. Attached to this letter are copies of all relevant communication, cancellation confirmations, and payment details. Your assistance in facilitating a prompt resolution to this matter would be greatly appreciated.Thank you for your time and consideration.

      Business Response

      Date: 03/18/2025

      Spoke to customer and order has been refunded. Unfortunately, she got charged twice because she booked through 2 different stores and stores are independently owned franchises. With two separate store owners, agent on our side only saw one order not realizing she called another store as well to book the second order therefore creating duplicate deliveries. Customer seems satisfied with resolution. Thanks.

       

    • Initial Complaint

      Date:02/16/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an edible arrangement on Feb 10, ****, for delivery on Feb 14, ****. I paid ****** for the arrangement, but it was never delivered, and the amount was taken off my card. I contacted the business yesterday two different times and received two different answers. They had me waiting up until 11pm with no delivery attempt ever made. Now that it's February 15, I've been on hold with the business since 9:30 a.m., and its now 11:01 a.m., and I'm still on hold. The business hasn't even attempted to contact me about what happened yesterday or about a delivery retry. I just want my money back at this point. ****** for something that never arrived is ridiciolous.

      Business Response

      Date: 02/20/2024

      Sincere apologies.  Order was missed due to heavy volume on Valentines day, but customer called on 2/15 and we attempted to deliver at that point, but customer wanted a refund and order was refunded at 11:42am on February 15th, 2024.  

      Thank you!

      Customer Answer

      Date: 02/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Edible Arrangements is NOT a BBB Accredited Business.

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