ComplaintsforFast Fit Body Sculpting of Las Vegas

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In April I had an appointment w fastfit in Centennial **** the owner took my appointment. I explained to him that I had a tummy tuck and lipo my problem was visceral fat. He assured me that they can target my visceral fat and at minimal I would lose 5 lbs. I signed up for the 6 week program for $5000.00. After 3 weeks nothing changed my visceral fat, metabolic age and weight stayed the same so they put me on a 2 week "reset " after 2 weeks I returned to complete my last 3 weeks. After that my numbers once again was the exact same they did absolutely nothing for me. In the beginning **** the owner would text me about my progress after I went in the reset his communication stopped completely. I believe this company is scamming people in this community I have all my tanira reprts done in there office to prove they did nothing for me. I requested a refund via text message to **** which he did not respond to. At this time I am requesting a refund through BBB as well as to have them investigated for fraud

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My initial interaction began on Jan 19, 2024 when after a consultation I paid ******** for services to be rendered. The services we spoke about was non-invasive fat removal exclusively belly fat accumulated over the course of my menopause journey. I paid for 24 sessions. At the end of those sessions seeing that there were no visible results ****, Owner, offered me another 12 sessions. Same results at the end of the 12 sessions. I have tried to reach ****, via text msg which was our weekly means of communicating after sessions with no results. He has not returned a text and I have sent one almost each day since my last session on May 1, 2024. I left messages with the front desk staff and tried his voice mail which is full. I looked into Fast Fit on Yelp and see lots of situations just like mine and on ****** as well. I do not have an account number and I did reach out after seeing him promote this fat loss on Fox Five health segment. This could have all be avoided had he just returned my numerous attempts to reach him. he and his staff were very encouraging during the process. In fact the girls up front were my cheerleaders, coaching me along with each session saying that they see it all the time, I will reach my goal. On the last day of my treatment when we took the after photos and they compared them side by side with my before photos, the girls up front became completely silent. No cheerleading, no congratulations for reaching your goals Instead the forwarded me the photos and said, enjoy the day. My biggest cheerleader didn't even pick up her hear. I understood at that time that they had a job, they answered to **** and that my discussions would be with him moving forward. It's a shame that he feels once he takes your money and you are not satisfied that he can just discard you like trash.

  Business response

  05/17/2024

  The issue with most beautiful women is they are very critical about themselves. No matter how fantastic they look they always want to look better. In this case, a petite 100-pound woman lost 3.6 pounds of pure fat. She reduced her body fat percent from 24.4% to 21.5%! She also gained 1 pound of muscle which doesnt happen in weight loss programs. Fast Fit Body Sculpting is a patent pending Fat Loss Program.  Being a 65-year-old woman with some serious health issues, its important to be grateful for the amazing changes she has achieved.I cant stress enough how amazing her results are! Its almost a football of fat off a 100-pound petite frame! In addition, she was previously a client 5 years ago during which she also achieved great results. She returned all these years later and did amazing again! Her results should be celebrated, and she should give herself the credit she deserves! I am sorry she doesnt feel as beautiful as she looks.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Business closed, contracted service not fulfilled, no communication, crediting service refuses to negotiate a buyout

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  The dates of the transaction was May 15 -September 16, 2023. I have payed a total amount of $756.56. Currently Fast Fit Body Sculpting has not committed anything. I emailed them and have not received any response back. The nature is to refund me all that I have paid and have not received any service. Advertising was what attracted me into the business but the owner was pushy in getting the money out of the customer not rendering the product that he spoke highly about getting you to commit.

  Customer response

  11/21/2023

  I have emailed the company and they have not responded back to the email I sent to them back in July.

  Customer response

  11/21/2023

  I have emailed the company and they have not responded back to the email I sent to them back in July.

  Business response

  12/06/2023

  Hello,

  This client is more than welcome to come back as long as she pays back her remaining balance. 

  Customer response

  12/06/2023

  I would like a refund for what I have paid and cancel the contract with Cherry LLC.  I do not want to do business with this company, due to unprofessionalism.

  Customer response

  12/07/2023

   
  Complaint: 20902391
  
  I am rejecting this response because: I would like a refund for what I have paid and cancel the contract with Cherry LLC.  I do not want to do business with this company, due to unprofessionalism.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/31/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I enrolled in an agreement with Fast Fit Body Sculpting in ************, ** on July, 16, 2022. The services were financed through Cherry, LLC for 18 sessions that focused on health and wellness, weight loss, BMI, and improved overall functioning. The total financed by Cherry, LLC was $5995.00 and I agreed to pay Cherry, LLC $277.21 per month until paid in full. The *************** in ************ contacted me by voicemail on December 7, ******************************************************************************* the near future to resume my sessions. They recommended options to pause my sessions or receive services in ************, ** or **********, **, which neither were close enough for me to utilize. I preferred to pause my sessions and I have continued to make monthly payments to Cherry from January to April, with no services rendered. I've tried to reach Fast Fit to request termination of my contract since no services have been provided since December and I recently received an email from the ************ location confirming that they are also closed. I called the ********** office and was referred to email the help desk, to no avail. I have submitted 2 request at the help desk to close my contract due to my location being closed. I have paid $2185.68, with $1108.84 paid for ********April with no services rendered during that time. After being unable to reach Fast Fit, I spoke to ****** to inform them that the office was closed and I'm paying them for services not being provided. ****** stated that they spoke with Fast Fit (although, I can never speak to anyone with Fast Fit) and they denied the dispute and continue to expect monthly payments from me despite knowing that the office is closed. I'm seeking support to be reimbursed for the months of January - April due to no services being provided. ****** did agreed to move my *** payment to the end of the loan while I try to resolve this matter; therefore, no payment for *** was made.

  Business response

  06/29/2023

  Hello,

  This client completed all18 of 18 sessions that were purchased. We at Fast Fit will be more than happy to honor the awarded sessions, which may be completed at our ********** location.

  Thank you,

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FastFit Body Sculpting. Trans Date: 10/29/2022. Amount Paid: *******. Disputed amount: ******** I signed up at the ************ office, paid for 12 treatment sessions that included a consult with paid employee; weigh-in using the TANITA Health software; ****** x 10mins; Light therapy x 15mins; vibration plates x 15 mins. I completed 7 visits before the company closed the ************ facility in December 2022 due to water damage. I was told to transfer to the Williamsburg facility to complete treatment (and get 4 free sessions) or wait for NN to reopen. I waited about 6 weeks for NN to reopen. I began reaching out to inform FastFit that, I was unable to go for treatment in Williamsburg due to location of office, office hours, and my work schedule. I contacted the local office/corporate several times requesting a refund for these reasons. Local employees never had any answers. You can only communicate with corp. via opening tickets, using your designated login on the site. Corporate stopped responding to my tickets months ago. On April 3 2023, I finally drove to Williamsburg to speak with manager in-person and that location had been vacated by the company. I was not told about the closing. There is nowhere to complete treatment that is reasonably located to the original facility. My credit card company is not willing to demand a chargeback b/c of the signed contract. Point of dispute: I was only able to finish 7 of 12 pre-paid treatment sessions due to the company closing 2 locations. They did not hold up their contract to provide service. So my money should be refunded for unused session. I've uploaded screenshots of the tickets and pics of the empty store with a padlock on the door. The rep acknowledged that I had treatment sessions remaining.

  Business response

  06/29/2023

  Hello,

  We at Fast Fit are more than happy to honor the remaining sessions at our ********** location.

  Thank you, 

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I joined this program at the ************** location and after a few months, it moved to **********. There was no mention of the location moving prior to it doing so. The Chesapeake location is not feasible for me to visit. I have a full time job, a kid with autism and the travel time to and from the new location plus time for the visit is not possible. The mail reason I joined the program in the first place was due to its location. They refuse to answer my calls, my questions, my emails. I'm paying about $7000 for something I cannot use that is no fault on mine.

  Business response

  06/29/2023

  Hello,

  We at Fast Fit are more than happy to honor the remaining sessions for this client at our ********** Location which is only minutes away from our previously closed location. 

  thank you. 

  Customer response

  06/30/2023

   
  Complaint: 20012897
  
  I am rejecting this response because:

  36. It's 36 minutes from old location to new location. **** miles. **** an hour round trip. I did NOT sign up to be traveling to **********. Had I know the facility I joined in ************** would be closing, I would not have signed up for the program. I'm requesting a refund of the full amount value of the remaining sessions. That is all. 
  
  Sincerely,
  
  ***********************

  Business response

  07/06/2023

  Hello,

  we apologize for the inconvenience, we are still wanting to honor their remaining sessions at our ********** location however,  Another option is that this client can gift , sell or transfer their sessions (excluding bonused or awarded sessions). The client would take care of the sale or transfer on their own and contact us to let us know who to transfer the sessions to.

  thank you

  Customer response

  07/06/2023

   
  Complaint: 20012897
  
  I am rejecting this response because:
  I didn't choose to move to a new town. IF I were to try to sell the balance, the individual would have to pay cash because I am not a lending institution. IF I was to gift the raining sessions, I'm still losing ALL the money I've not only already paid, but still OWE on a service I'm not able to use. So far, all the resolutions being offered miss the point. Fast Fit should be responsible for refunding my loss because it was THEY that changed location. Had I known they would be moving to a new town, I NEVER WOULD HAVE SIGNED UP FOR THE PROGRAM. I've already paid over $3000. There's still $4064 remaining that I still have to pay for a service I'm unable to use due to the business relocation.  
  Sincerely,
  
  ***********************

  Business response

  07/07/2023

  **** had a whole year from when she started 1-19-22 to complete her sessions. She stopped coming. Now that she knows we changed locations now she's wanting a refund. Her 12 remaining sessions are being honored at our ********** location.

  Customer response

  07/07/2023

   
  Complaint: 20012897
  
  I am rejecting this response because:

  Wow. I didn't realize that all the sessions had to be used concurrently. I do recall being told the day I joined that they could be broken up. For your information, I did not STOP coming. I was dealing with LIFE and a family issue. 

  Regardless of the length of the break, my family has and will always take priority. Also, regardless of whether Fast Fit moved locations 6months in, or 12. 18, or 24 months in, my joining in ********** or ability to travel to the location in ********** would be the same. 

  Since there's apparently a "use by" date, kindly remind me when the remaining sessions expire. 

  
  Sincerely,
  
  ***********************

  Business response

  07/10/2023

  Hello,

  Although this client would have to travel an additional 4 miles compared to their drive from our now closed location, we are honoring the remaining sessions at our ********** location. This client can contact the center and schedule her sessions. As mentioned, sessions do not expire, additionally there are no refunds on unused sessions and bonuses/gifted sessions have no cash value. 

  Another option is that this client can sell, give or gift her remaining paid sessions (with the exception of bonused/gifted session). The client would have to take care of this on their end and provide us with the name of who to give the sessions to so we know who to transfer the remaining sessions.

   

  Thank you

  Customer response

  07/10/2023

   
  Complaint: 20012897
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  07/11/2023

   
  Complaint: 20012897
  
  I am rejecting this response because:
  
  
   I was  formerly traveling 3.2 miles (9 min) to participate and now that FF Hilltop has closed, the ********** location would be **** miles (23 min). I'm not sure where the previous response got that there was only a 4 mile difference as that is incorrect. 
  It doesn't seem that the company is going to acknowledge that closing the ************** location would have affected my choice to join the program. Therefore, it doesn't matter how much time they take to answer. Their response will not likely change. 
  
  Sincerely,
  
  ***********************
  
  

  Business response

  07/11/2023

  Hello,

  This client still has the option to gift or sell her remaining paid sessions (with the exception of gifted/bonused sessions) or to come to the ********** location. As previously stated this client's sessions do not expire but can be gifted or sold to whomever they would like to sell or gift them to but must take care of this on their end. 

  thank you

• Initial Complaint

  04/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was/ a current member of Fast Fit. I just found out that they have closed their ******/ ********, ******* offices permanently. No one contacted me ever. I currently still have half of a year of sessions left. I was told that the only way that Fast Fit can be contacted is by email on Fastfitnation.com. I have tried emailing & calling the phone numbers that show up on ****** for our area but when I call they send to a Fast Fit call ***************************** tell me that their only a call center and they can't help me. I spent $7,995 for the sessions, I need someone from FastFit to reach out to me or refund a portion of the monies that was paid to them.

  Business response

  06/29/2023

  Hello,

  This location is closed.

  thank you

  Customer response

  07/05/2023

   
  Complaint: 19896774
  
  I am rejecting this response because: I'm still owed 34   sessions that were paid for in full, that I was not able to utilize before they closed their ******** locations. I will need the monetary equivalent value of the 34 sessions that I was unable to use.
  
  Sincerely,
  
  *********************************

  Business response

  07/06/2023

  Hello,
  Although this location has closed down, our records indicate that this client used all of the sessions they purchased.

  Customer response

  07/07/2023

   
  Complaint: 19896774
  
  I am rejecting this response because: on June 30,2022 while attending my in office visit I was told that I  had 34 sessions remaining. That was the last time that I attended any sessions due to a surgical procedure & complications that a rose because of the procedure. I continued to stay in contact with Fast Fit as agreed.  The last time I spoke to Fast Fit  was in February  to let them know that at the end of the month that I would be able to start up my sessions  again,  & again I  was informed that I  had 34 sessions remaining  & to just give them a call to set up an appointment when I  was ready. There is no way possible that I completed all my sessions. I'm feeling like I have really been scammed out of my money.They left without even notifying me. I tried reaching out to them but they would not respond. I can't believe this is what companies do to hard working people. 
  
  Sincerely,
  
  *********************************

  Business response

  07/07/2023

  Hello,

  this client paid for 36 sessions and completed those sessions. At the time of purchase, we at Fast Fit gifted this client an additional 36 sessions, but she only paid for 36. This client completed a TOTAL of 45 sessions completing her paid sessions and only leaving the ones that were gifted. Since this client paid for 36 and completed the 36 her contract has been fulfilled. 

  Customer response

  07/11/2023

   
  Complaint: 19896774
  
  I am rejecting this response because. I paid $7995 for 84 sessions,which I am 34 sessions short. If they gifted any sessions it was still included in a signed contract.  I signed a contract when signing with fastfit so now it seems like that they get to throw the contract out the window.  I really feel like I was scammed.  When you look FastFit up on ****** for my area it still shows it has the same location for our area but the phone number has changed,  it now has a 205 area code then when you call it,  it's a call center in ******.  Nowhere in my ******, ******* area. What's really going on? 
  
  Sincerely,
  
  *********************************

  Business response

  07/11/2023

  Hello,

  we are including the price breakdown sheet which each client signs stating how many sessions they are paying for. The bonused/gifted sessions never appear on here as they are not paying for those thus there is no cash value for bonused/gifted sessions. The gifted/bonused sessions are between the client and Fast Fit at the time of purchase and never included in the price.

  This client has used all their paid sessions.

   

  Thank you

  Customer response

  07/15/2023

   
  Complaint: 19896774
  
  I am rejecting this response because:Never would have signed the contract if the bonus sessions were not included. Seems to me that it was a bait and switch. Basically offered me more sessions then what they were willing to honor because the bonus sessions were initially part of the original contract.
  
  Sincerely,
  
  *********************************

  Business response

  07/18/2023

  Hello,

  We at Fast Fit NEVER include bonused/awarded sessions in the price. On our price sheets we always let clients know what they are purchasing. We occasionally have specials and let clients know that at the time of purchase. This is not always the case as we do not always offer bonus sessions. Each contract the client signs includes how many sessions they are paying for which is the document that was included in this thread. 

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 25 May 2022, I attended a consultation appointment with ************* Sculpting ************ ********. I purchased twelve sessions for a total of $4, ******. That same day I had my first session, and after that, I scheduled my second session. However, due to military obligations and health concerns from my primary care provider, I requested to cancel my remaining sessions along with a refund. The company responded that I would not receive a refund, and I asked for a copy of my original contract with them, as I did not remember a zero refund policy. I also requested a written policy letter on their zero refund policy. Additionally, I stated that I would take my claim to court and fight for my refund. At that time, the company removed my access to my online account and ignored my emails. Without the original transcripts of my initial cancellation request, I have not been able to proceed with my case. I've requested my transcripts, requested that the photos of me In my underwear be removed from their databases, and I've asked for confirmation and acknowledge of my cancellation request. I do not intend to utilize the remaining ten sessions, and understand that the company has no intention of refunding any of the funds. However, I've been contacting their office via email, telephone, and in person for almost a year now with no response. I would like my transcripts, photo removed, written acknowledgment of my cancellation request, and justification on why they have a zero refund policy. As stated before, I utilized their services twice and I will not use the remaining sessions. I simply would like the information I requested to have a chance of receiving some of money back.

  Business response

  06/29/2023

  Hello,

  We will email this client a copy of her consent form directly. 

  Thank you

  Customer response

  07/06/2023

   
  Complaint: 19857806
  
  I am rejecting this response. The company should provide a response and a refund. 
  
  Sincerely,
  
  Tamekqua *****

  Business response

  07/06/2023

  Hello,

   

  As requested we are attaching the clients contract to this thread for their review.

  As stated in the "understanding" portion of the consent form, there are no refunds on unused sessions. Sessions never expire but can be sold, given or gifted to anyone of their choosing (exluding free or bonused sessions). Clients will need to take care of the sale or transfer of sessions on their end and contact us to let us know who to transfer the remaining paid sessions.

  Customer response

  07/15/2023

   
  Complaint: 19857806
  
  I am rejecting this response. I requested to cancel this program. If I am in the military and I deploy, or I was told by my primary care provider that your program is NOT healthy for me; therefore I requested to have all of my documents back from your company. To include the photos taken of me. Additionally, your company removed all access to any membership account; you have not responded to any emails. Your company even LIED to my credit company, stating that I did not request to cancel the program. I submitted the request through the customer portal in June of 2022; after I asked for cancellation and you guys locked me out of my account. You wouldnt even reset my information for me to log in. So youre advising me to sell sessions when I dont even have access to your company? No, you can issue a refund and provide me with the documentation Ive been requesting FOR OVER A YEAR. I've attached my emails proving you locked my account AFTER I requested cancellation in June, less than a month after I signed up. Additionally, I can add ALL of the emails I've seen your company requesting assistance since June of last year.  
  Sincerely,
  
  Tamekqua *****

  Business response

  08/01/2023

  Hello,

  This is to confirm that all photos of this client have been deleted. Additionally, we would like to refer the client to the understanding portion of the contract. The last paragraph states that we at Fast Fit can terminate the contract for whatever reason. upon further review we were made aware that this client threatened legal action in which we removed her access.

• Initial Complaint

  03/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I joined Fast Fit Body Sculpting 2/2022 for 25 sessions. I was told that the sessions don't expire as I was dealing with the loss of 2 family members. When I wanted to return to finish what I believe was ***** sessions left in 12/2022, the doors were locked and ********* nation was gone from the ******, ** location. I never received a call, text, email or letter. I payed off the loan to ********* which was approximately $4,975. I have emailed, called and texted the company and owner, **** with no reply. There is no Fast Fit Body Sculpting location within a reachable area now. I feel like this warrants at least the remainder of the sessions refunded. Thank you for any assistance.

  Business response

  06/29/2023

  Hello,

  This location is closed.

   

  thank you, 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩