Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************! They prey on the elderly. My mom got suckered into vitamins, 8 bottles for *******, that were no better than anything bought otc. ****** ******** calls constantly harassing mom, even though she has been told to remove her from the call list. Mom is 85 and taking care of her husband with Alzheimer's, she doesn't have time for ******* and her nonsense. When I told her to stop calling, the swear words flying out of her mouth would embarrass a sailor. She is disgusting and so it this fraudulent company with their snake oils. They need to stop harassing phone calls when asked/told. My moms number is ************ ****** ********

  Business Response

  Date: 03/20/2025

  The daughter of our customer, ****** ********, originally called our ********************* on 12-12-24 at 10:15 a.m. to inquire about 2 charges on her mothers credit card statement, and wanted to know what those charges were for.  ************ Service Director went over the orders that her mother had placed with one of our Sales **** and explained they were 2 separate orders because her mother wanted to split the order in half, one on 12-2-24 and the other half on 12-8-24.  The products were gone over with her daughter, and the daughter (*****) said she was fine with that, but could we put her on a Do Not Call list., and the call ended amicably.  The Sales ***  who called her was not aware she was on a Do Not Call and did call her to check on how the products were working for her.  The daughter was there and the conversation did not go well.

  We do apologize for our Sales *** calling her when we had placed her on a Do Not Call, and we assure her it will  not happen again.  Our customers are important to us, and we  respect the daughters desire to not have her mother called again.  We have closed this matter.

   

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received their product about 11/25/23, I returned it unopened about 12/1/23. In that time my debit card had been compromised and charged another $1500 to my card to buy a new laptop. Understand, I am not complaining about that charge--my credit card company had identified that as a scam and avoided paying that. My only concern is the refund of the $1499 charged to my account for their merchandise.I closed that card, informed Americare of my return and asked for a refund. I talked to *********************** at the time, I told him that my card was closed, and he needed to refund by check. He told me that a refund would take a few days. He also signed for the receipt of the package.First supporting document is the *********** Proof of Delivery Second Supporting document is a screenshot of my bank records, showing money paid to Americare ($1499). My complaint will be satisfied by a check issued to:*********************** PO Box **** ************ *****

  Business Response

  Date: 01/31/2024

  ****************** purchased an  18  month  supply of  our Trim Supreme Product at  the wholesale pricing of $1499.00 on 11-14-23.  His call was then transferred to the ************************ who confirms  the shipping information, the  Product being purchased,  the Method of Payment. and he reconfirms that he is the Authorized User of the Payment Method. He was also informed that with Wholesale Pricing the transaction was an All Sales Final Purchase and that call was on a taped and recorded line for Quality Control purpose.  His product was shipped within 3 business days and received.  He apparently had some further communication with the sales rep he had purchased from and from reading his complaint had no desired result from the sales rep.  He never contacted ****************  until 12-12-23, at which time he stated he could not afford the order.  He was offered a smaller order, but said he just didn't  want it, Period.  His call to the sales rep was outside of our Policies and Procedures for any issues.  Our sales reps  have no authorization to give Company money away.  Had he followed the instructions in his box of Products, which instruct customers to contact **************** for any questions or problems, and our 800 Number is on all our bottles and any paperwork in the box, his issue could have been handled promptly and efficiently.  His order was an All Sales Final Transaction, so  it had to go to the appropriate department for approval to override that and obtain him a Refund.  It has been approved and will be refunded to his method of payment.  within 14 days.  We cannot send him a check.  Under *********** **** Rules, refunds can only be given in the way they were received..  His bank will forward to him most likely in a check, after they receive it from us. .  

  Customer Answer

  Date: 02/03/2024

   
  Complaint: 21135119
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  The company's recollection of their sales call differs from mine, particularly in the area that all sales are final, which is why I returned their merchandise. Actually, their recording of the sale will show that they had a recording of all the information from my card, including card number, expiration date and CVI code. Three days after I placed my order, an unauthorized purchase was placed my card, for a rather expensive ($1500) laptop computer, which correctly listed my card number, expiration date and CVI code, and the only clue my bank had that the sale was questionable was that the delivery address was not related to my account.

  Whether or not the company had a part in that exposure of my information, the problem remains that the card I used for that purchase was closed and is ho longer connected to my bank account, and I lack the trust in the company to provide them another. At this point, they have my money, they have their returned merchandise, and this is not an acceptable outcome.

  Actually the phone number listed on their bottles *************), which they claim in their response is customer service, is disconnected. There are several complaints against the company on the BBB website (several for the same ($1499) dollar value). I have made a bad decision in dealing with this company, and I hold myself in part liable. At this point, the company has all the value of this transaction in their possession; and I am willing to accept part of the cost. Receiving the merchandise back is not acceptable; receiving any of this company's products is not acceptable. If they would refund $1200 I would be willing to close this complaint. Again, the only acceptable refund is by check.
  

  Business Response

  Date: 02/12/2024

  ****************** is making incorrect statements and disparaging remarks about our Company.  We had no knowledge of what happened in regard to his credit card being used after he purchased from us, it has nothing to do with us.  We would suggest he have his  ******************* investigate that matter.  Our 800 Number is most certainly NOT disconnected.  Had that been correct he would not have been able to make the calls he said he made.  We are not sure what his argument is, since the Company agreed to refund his order.  He has been placed on Permanent Do Not Call list, his order WAS REFUNDED last week, on 2-9-24 and this matter is closed.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a call from these people,and I told the lady I had Human Fleas and at that time I had this going on 3 months.the lady said she knew about my problem and said she knew someone that had gotten rid of them by taking there pills,Plankton.The price was ****** and I felt desperate so I bought them.I recievd them and it was suppose to be 3 month worth,but it was only a month.they didnt help and she told me to take certain things,but I got worse.So its over a year now with these fleas and its been a nightmare.I need to get my money back.

  Business Response

  Date: 02/17/2023

  When our customer makes a purchase, the sale is then confirmed by a third party verification process, wherein they are advised All Sales Are Final.  We have in the past granted a refund within a 30 day time frame, from date of purchase.  This sale was made on 2-25-22,  one year ago.  We have never heard from **************** since that time.  She has never complained about our product, or service.  None of our sales reps would tell anyone our products would get rid of human fleas.  Our products are vitamin supplements.  I would suggest that **************** contact a medical professional for a resolution to her issue.   We are sorry that we cannot help her, and are closing our file on this complaint. 

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8-02-2022 prime credit$1500.00 9-07-2022 prime credit$1499.00 9-22-2022 chase credit$1499.00 10-11-2022 chase credit$1499.00 10-27-2022 chase credit$1499.00 11-02-2022 chase credit$1500.00 Paid Americare Health for one product, and was double charged, was sent updated product and asked to return the first product. Product causing allergic reaction. request for return label was not sent. I filled dispute with Americare 12-19-2022, about returning all the products.contact person named ************* ************/Mobile702-861-8068 called ****************, it is now a non-working number.

  Business Response

  Date: 12/20/2022

  We were not aware of ************************ issue with her returned package or any of the circumstances which she describes.  We only see that she received an In-Store Credit /Exchange. for returned product.  We will look into this and respond within the next 3 days.  

  Customer Answer

  Date: 12/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/15/2022 **** with Americare called me to let me know that I did not have enough Phytoplankton and that he needed to send me another package for $1,499.00. ***** with Americare needed to charge my credit card that Americare has on file for $1,499.00. I told him that I was sure that I had enough. However, he said he would call me the next day which was 9/16/2022 and go over the inventory of products that I have purchased. **** did call and we discussed the inventory and **** found out that in fact that I did have all that I needed. However **** had already shipped the package of Phytoplankton to my address. **** sent me a text message and told me to refuse the package and that Americare would refund my credit card for $1,499.00 when they receive the package back. On 9/23/2022 I refused the package with the carrier and called **** to let him know that I had refused the package and the package was being returned to him. I have not received my refund on my credit card as of this date and there has not been any communications with **** or Americare. since 9/23/2022. **** also told me in the beginning that I would receive a refund of $590.00 since I had purchased two years of Americares products. However that did not happen as well. The least I am expecting from Americare is for them to refund my credit card for the returned product of Phytoplankton for $1,499.00.

  Business Response

  Date: 01/17/2023

  This customers complaint is currently being researched.  On the original order, she was given an in-store credit that had no expiration.  The Rep she was dealing with has been on vacation, and will be back tomorrow.  We will go over this with all of his information, and reply tomorrow.

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18478723
  
  I am rejecting this response because: I was told I would receive a refund for the $1499 credited to my credit card once product was refused and returned by the delivery service.

  This business has had more than enough time to credit my credit card.  I just want my refund credited and I will no longer conduct  business with this company.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/19/2023

  We are sorry this time frame does not meet with her approval and will try to move it along as soon as possible.  It does take a specific amount of time to process a refund.  This order is from 9-14-22, and the first time the Company knew anything about her dissatisfaction was upon the filing of this complaint, approximately 2-1/2 wks ago, which is a reasonable time for us to research and settle.  We are putting her on a Do Not Call list, and we are closing  the file on this matter.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18478723
  
  I am rejecting this response because:  *********** states they are closing the file on this issue. However they did not state when I will be receiving my refund.  Since I spent around $9000 with this company, they need to step up to the plate and do the right thing.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/20/2023

  ***Requested clarification from consumer:

  On Thu, Jan 19, 2023, 3:57 PM ******************* wrote:
  

  
  

  Hello ****, 

  
  

  I received your second rejection to the company's response and wanted to know if you got our last email, as they did mention how long it would take for your refund, as shown below:

  
  

  "Hi **********; -- Per our conversation, after researching this customer's account, we have found that she did indeed place the order in question,  and her reasons for purchasing volume is that she and her husband were both taking, so she always took advantage of the Volume Discounts.  She did however, return this order of 9-14-22, and she was told by the Representative that she would receive an In-Store Merchandise Credit, so that her volume discount would still apply.  She DID agree to that at the time.  We do understand however, her change of mind, and will be happy to Refund her order.  She should see it on her Credit  Card that she used for the purchase within the next ***** business days."

  
  

  Thank you, *****" 

  
  

  
  

  If you want to revise your statement, please email it to me.

  
  

  Thank you,

  *****

  ---

  On Thu, Jan 19, 2023 at 2:55 PM *************************** wrote:
  

  Thank you ***********  I did not see where they agreed to the refund. Thanks so for your help and I do hope they follow through.

  ---

  On Thu, Jan 19, 2023, 5:22 PM ******************* wrote:
  

  You're welcome, ****. Do you want to change your rejection notice?

  ---

  From: *************************** 
  Date: Thu, Jan 19, 2023 at 3:24 PM
  Subject: Re: BBB Complaint ******** - *************************** vs Americare, Inc.
  To: ********************;

  Yes please, thank you. 
  

  Business Response

  Date: 03/22/2023

  Regarding Complaint #******** (***************************) her Credit Card has been refunded, and we have placed her on a Do Not Call / Cannot Purchase List.

   

  Thank you,

  Americare

  Customer Answer

  Date: 03/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of bank transactions either 11/9/22 or 11/10/22 ****************** from shipping ***** called 11/11/22 stating a shipment from their company would be arriving shortly. He said a payment of $598. had gone though my bank. I was surprised. I did not order products even though two reps had called. The first rep was very rude. The second rep called to apologize and tried to sell me stem cells. I said I could not afford it. I did not authorize any payment because I could not afford it. The money in my bank was for utility and insurance payments so I am short on funds with their unethical action. I am an elder and live on a fixed income. I told ****************** that I was returning their shipment unopened by **** when it arrives. I would like a full refund of $598. in my account asap so I can pay my bills. I am telling my bank that I did not consent nor authorize any payment to Americare Health. They have caused me a great deal of stress and loss of sleep due to worrying. Your assistance in this matter would be greatly appreciated. The amount of money is substantial to a person on a fixed income. I cannot fathom that a company would take money from an elder without their consent nor their authorization.

  Business Response

  Date: 11/23/2022

  In regard to this Customer we are a bit confused, as she has only purchased from us one time, July 29, 2022.  There has been no order for her processed at anytime after that date, nor has she been charged any amount from us after the July 29, 2022 purchase.  We have attempted to contact her on numerous occasions after receiving this complaint to no avail.  Perhaps she has us mixed up with another company.