ComplaintsforAmericare, Inc.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received their product about 11/25/23, I returned it unopened about 12/1/23. In that time my debit card had been compromised and charged another $1500 to my card to buy a new laptop. Understand, I am not complaining about that charge--my credit card company had identified that as a scam and avoided paying that. My only concern is the refund of the $1499 charged to my account for their merchandise.I closed that card, informed Americare of my return and asked for a refund. I talked to *********************** at the time, I told him that my card was closed, and he needed to refund by check. He told me that a refund would take a few days. He also signed for the receipt of the package.First supporting document is the *********** Proof of Delivery Second Supporting document is a screenshot of my bank records, showing money paid to Americare ($1499). My complaint will be satisfied by a check issued to:*********************** PO Box **** ************ *****

  Business response

  01/31/2024

  ****************** purchased an  18  month  supply of  our Trim Supreme Product at  the wholesale pricing of $1499.00 on 11-14-23.  His call was then transferred to the ************************ who confirms  the shipping information, the  Product being purchased,  the Method of Payment. and he reconfirms that he is the Authorized User of the Payment Method. He was also informed that with Wholesale Pricing the transaction was an All Sales Final Purchase and that call was on a taped and recorded line for Quality Control purpose.  His product was shipped within 3 business days and received.  He apparently had some further communication with the sales rep he had purchased from and from reading his complaint had no desired result from the sales rep.  He never contacted ****************  until 12-12-23, at which time he stated he could not afford the order.  He was offered a smaller order, but said he just didn't  want it, Period.  His call to the sales rep was outside of our Policies and Procedures for any issues.  Our sales reps  have no authorization to give Company money away.  Had he followed the instructions in his box of Products, which instruct customers to contact **************** for any questions or problems, and our 800 Number is on all our bottles and any paperwork in the box, his issue could have been handled promptly and efficiently.  His order was an All Sales Final Transaction, so  it had to go to the appropriate department for approval to override that and obtain him a Refund.  It has been approved and will be refunded to his method of payment.  within 14 days.  We cannot send him a check.  Under *********** **** Rules, refunds can only be given in the way they were received..  His bank will forward to him most likely in a check, after they receive it from us. .  

  Customer response

  02/03/2024

   
  Complaint: 21135119
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  The company's recollection of their sales call differs from mine, particularly in the area that all sales are final, which is why I returned their merchandise. Actually, their recording of the sale will show that they had a recording of all the information from my card, including card number, expiration date and CVI code. Three days after I placed my order, an unauthorized purchase was placed my card, for a rather expensive ($1500) laptop computer, which correctly listed my card number, expiration date and CVI code, and the only clue my bank had that the sale was questionable was that the delivery address was not related to my account.

  Whether or not the company had a part in that exposure of my information, the problem remains that the card I used for that purchase was closed and is ho longer connected to my bank account, and I lack the trust in the company to provide them another. At this point, they have my money, they have their returned merchandise, and this is not an acceptable outcome.

  Actually the phone number listed on their bottles *************), which they claim in their response is customer service, is disconnected. There are several complaints against the company on the BBB website (several for the same ($1499) dollar value). I have made a bad decision in dealing with this company, and I hold myself in part liable. At this point, the company has all the value of this transaction in their possession; and I am willing to accept part of the cost. Receiving the merchandise back is not acceptable; receiving any of this company's products is not acceptable. If they would refund $1200 I would be willing to close this complaint. Again, the only acceptable refund is by check.
  

  Business response

  02/12/2024

  ****************** is making incorrect statements and disparaging remarks about our Company.  We had no knowledge of what happened in regard to his credit card being used after he purchased from us, it has nothing to do with us.  We would suggest he have his  ******************* investigate that matter.  Our 800 Number is most certainly NOT disconnected.  Had that been correct he would not have been able to make the calls he said he made.  We are not sure what his argument is, since the Company agreed to refund his order.  He has been placed on Permanent Do Not Call list, his order WAS REFUNDED last week, on 2-9-24 and this matter is closed.

• Initial Complaint

  01/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recieved a call from these people,and I told the lady I had Human Fleas and at that time I had this going on 3 months.the lady said she knew about my problem and said she knew someone that had gotten rid of them by taking there pills,Plankton.The price was ****** and I felt desperate so I bought them.I recievd them and it was suppose to be 3 month worth,but it was only a month.they didnt help and she told me to take certain things,but I got worse.So its over a year now with these fleas and its been a nightmare.I need to get my money back.

  Business response

  02/17/2023

  When our customer makes a purchase, the sale is then confirmed by a third party verification process, wherein they are advised All Sales Are Final.  We have in the past granted a refund within a 30 day time frame, from date of purchase.  This sale was made on 2-25-22,  one year ago.  We have never heard from **************** since that time.  She has never complained about our product, or service.  None of our sales reps would tell anyone our products would get rid of human fleas.  Our products are vitamin supplements.  I would suggest that **************** contact a medical professional for a resolution to her issue.   We are sorry that we cannot help her, and are closing our file on this complaint. 

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  8-02-2022 prime credit$1500.00 9-07-2022 prime credit$1499.00 9-22-2022 chase credit$1499.00 10-11-2022 chase credit$1499.00 10-27-2022 chase credit$1499.00 11-02-2022 chase credit$1500.00 Paid Americare Health for one product, and was double charged, was sent updated product and asked to return the first product. Product causing allergic reaction. request for return label was not sent. I filled dispute with Americare 12-19-2022, about returning all the products.contact person named ************* ************/Mobile702-861-8068 called ****************, it is now a non-working number.

  Business response

  12/20/2022

  We were not aware of ************************ issue with her returned package or any of the circumstances which she describes.  We only see that she received an In-Store Credit /Exchange. for returned product.  We will look into this and respond within the next 3 days.  

  Customer response

  12/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  11/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 9/15/2022 **** with Americare called me to let me know that I did not have enough Phytoplankton and that he needed to send me another package for $1,499.00. ***** with Americare needed to charge my credit card that Americare has on file for $1,499.00. I told him that I was sure that I had enough. However, he said he would call me the next day which was 9/16/2022 and go over the inventory of products that I have purchased. **** did call and we discussed the inventory and **** found out that in fact that I did have all that I needed. However **** had already shipped the package of Phytoplankton to my address. **** sent me a text message and told me to refuse the package and that Americare would refund my credit card for $1,499.00 when they receive the package back. On 9/23/2022 I refused the package with the carrier and called **** to let him know that I had refused the package and the package was being returned to him. I have not received my refund on my credit card as of this date and there has not been any communications with **** or Americare. since 9/23/2022. **** also told me in the beginning that I would receive a refund of $590.00 since I had purchased two years of Americares products. However that did not happen as well. The least I am expecting from Americare is for them to refund my credit card for the returned product of Phytoplankton for $1,499.00.

  Business response

  01/17/2023

  This customers complaint is currently being researched.  On the original order, she was given an in-store credit that had no expiration.  The Rep she was dealing with has been on vacation, and will be back tomorrow.  We will go over this with all of his information, and reply tomorrow.

  Customer response

  01/18/2023

   
  Complaint: 18478723
  
  I am rejecting this response because: I was told I would receive a refund for the $1499 credited to my credit card once product was refused and returned by the delivery service.

  This business has had more than enough time to credit my credit card.  I just want my refund credited and I will no longer conduct  business with this company.
  
  Sincerely,
  
  ***************************

  Business response

  01/19/2023

  We are sorry this time frame does not meet with her approval and will try to move it along as soon as possible.  It does take a specific amount of time to process a refund.  This order is from 9-14-22, and the first time the Company knew anything about her dissatisfaction was upon the filing of this complaint, approximately 2-1/2 wks ago, which is a reasonable time for us to research and settle.  We are putting her on a Do Not Call list, and we are closing  the file on this matter.

  Customer response

  01/19/2023

   
  Complaint: 18478723
  
  I am rejecting this response because:  *********** states they are closing the file on this issue. However they did not state when I will be receiving my refund.  Since I spent around $9000 with this company, they need to step up to the plate and do the right thing.
  
  Sincerely,
  
  ***************************

  Customer response

  01/20/2023

  ***Requested clarification from consumer:

  On Thu, Jan 19, 2023, 3:57 PM ******************* wrote:
  

  
  

  Hello ****, 

  
  

  I received your second rejection to the company's response and wanted to know if you got our last email, as they did mention how long it would take for your refund, as shown below:

  
  

  "Hi **********; -- Per our conversation, after researching this customer's account, we have found that she did indeed place the order in question,  and her reasons for purchasing volume is that she and her husband were both taking, so she always took advantage of the Volume Discounts.  She did however, return this order of 9-14-22, and she was told by the Representative that she would receive an In-Store Merchandise Credit, so that her volume discount would still apply.  She DID agree to that at the time.  We do understand however, her change of mind, and will be happy to Refund her order.  She should see it on her Credit  Card that she used for the purchase within the next ***** business days."

  
  

  Thank you, *****" 

  
  

  
  

  If you want to revise your statement, please email it to me.

  
  

  Thank you,

  *****

  ---

  On Thu, Jan 19, 2023 at 2:55 PM *************************** wrote:
  

  Thank you ***********  I did not see where they agreed to the refund. Thanks so for your help and I do hope they follow through.

  ---

  On Thu, Jan 19, 2023, 5:22 PM ******************* wrote:
  

  You're welcome, ****. Do you want to change your rejection notice?

  ---

  From: *************************** 
  Date: Thu, Jan 19, 2023 at 3:24 PM
  Subject: Re: BBB Complaint ******** - *************************** vs Americare, Inc.
  To: ********************;

  Yes please, thank you. 
  

  Business response

  03/22/2023

  Regarding Complaint #******** (***************************) her Credit Card has been refunded, and we have placed her on a Do Not Call / Cannot Purchase List.

   

  Thank you,

  Americare

  Customer response

  03/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/14/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Date of bank transactions either 11/9/22 or 11/10/22 ****************** from shipping ***** called 11/11/22 stating a shipment from their company would be arriving shortly. He said a payment of $598. had gone though my bank. I was surprised. I did not order products even though two reps had called. The first rep was very rude. The second rep called to apologize and tried to sell me stem cells. I said I could not afford it. I did not authorize any payment because I could not afford it. The money in my bank was for utility and insurance payments so I am short on funds with their unethical action. I am an elder and live on a fixed income. I told ****************** that I was returning their shipment unopened by **** when it arrives. I would like a full refund of $598. in my account asap so I can pay my bills. I am telling my bank that I did not consent nor authorize any payment to Americare Health. They have caused me a great deal of stress and loss of sleep due to worrying. Your assistance in this matter would be greatly appreciated. The amount of money is substantial to a person on a fixed income. I cannot fathom that a company would take money from an elder without their consent nor their authorization.

  Business response

  11/23/2022

  In regard to this Customer we are a bit confused, as she has only purchased from us one time, July 29, 2022.  There has been no order for her processed at anytime after that date, nor has she been charged any amount from us after the July 29, 2022 purchase.  We have attempted to contact her on numerous occasions after receiving this complaint to no avail.  Perhaps she has us mixed up with another company.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Starting in Oct.2020, My step mom ordered supplements through this company. They convinced her she needed more and started charging her credit card $1499.00 every month. She has been diagnosed with Alzheimer's. When I started taking care of her bills, the problem came to my attention. I tried to contact them and then they stopped answering the phone. I contacted my CC company and asked them to credit back and they did, some. I sent product back that the CC stopped payment on. They charged her over $22,000 over 10 months. Sometimes they used a different company name, but mostly Americare Health. They have crazy excused of why the amount is EXACTLY the same every month, sometimes twice a month.

  Business response

  08/26/2022

  Business Response /* (1000, 10, 2022/05/04) */ The Company is very sympathetic to Ms. ***** recent diagnosis of Alzheimers; however, her purchases were almost 1-1/2 yrs. PRIOR to that diagnosis. The family has now become involved with her care, is taking care of her finances and has discovered in that process that she made many purchases of our products since August 2020 and would like refunds on what she spent during that time period of almost 1-1/2 yrs. In an attempt to be reasonable the Company DID refund the last 3 orders she placed (last one being Oct-5-21) for a total of $4500.00, even though it was way outside the timeline of our 30 day return policy. The Company spoke to the stepdaughter and grandaughter on 12-20-21 and 1-10-21 and they AGREED to the $4500.00 refund. Now, on 4-14-22, they have decided they are not satisfied. The Company stands on its decision. It is unreasonable to expect a refund for products purchased over almost 1-1/2 yr period. Ms. ***** DID NOT HAVE alzheimers then - was very vibrant, lucid and delighted with our products, that's why she kept purchasing. This is the family, now acting as a 3rd party trying to collect. Consumer Response /* (3000, 12, 2022/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) **** ***** was given her original diagnosis 8 years ago. The only reason she was refunded $4,500 is because the credit card company got involved. I was told by Jeff that he would send me return labels for all the products we wanted to return, nothing was ever sent and phone calls were never returned. She was sent YEARS worth of products that were never needed or ordered. Her credit card was charged the exact amount of $1,400.00 sometimes twice a month for several months. Jeff took clear advantage of her and he knows it. I see this is not the first time this type of complaint has been made. Business Response /* (4000, 18, 2022/06/24) */ The Company stands on its decision of May 5, 2022. We have tried to be reasonable in working with the family, and even refunded three orders, which they agreed to, because we were sympathetic. However, the facts are the same. Ms. ***** DID place these orders on a taped and recorded line (where was the concerned family then)? Ms. ***** continued to call her sales rep many times, discussing the products, and asking for info on other products.. (where was the concerned family then)? They only became active almost 2 years later, and only then began asking questions as to her spending habits. Nobody took advantage of her, we are a Sales Company and love to share our products. Ms. ***** enjoyed purchasing and useing our products, which was her choice. It is unfortunate the family has taken this stance, and that they did not honor the original agreement that we made as a goodwill gesture, in refunding the three orders. We are closing our file on this matter

• Initial Complaint

  11/05/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My wife, ****************, will turn 86 on 6 DEC 2021. She has COPD, heart problems and pains in her hips. Due to her heart problems, surgery is not an option. She currently walks with a cane or walker and very seldom gets out of our house to visit with others. She does contact people via the internet and phone. About 8 months ago, Jeff T*******, ph: ************** started calling my wife and offering for a price supplements which he assured her would not only help her heart but also reduce her pain. Since 17 APR 2021 through 3 SEP 2021 she paid his company $7,995 for five shipments of supplements, enough to last her for a couple years. She later received word from Jeff that two of the boxes that he shipped would adversely affect her heart and told her not to continue taking them. When she attempted to return the two boxes, valued at $2,998, Jeff informed her that it was not the policy of their company to accept returned shipments. When she insisted, he promised on numerous occasions to mail her return address labels. She has patiently waited for about two months now, following up routinely by phone, and has neither received the labels nor reimbursement. She did consume 12 out of 36 of the box labeled OXY and 2 of 36 of the box labeled NANO Silver. Respectfully request your assistance if enabling my wife to return the two boxes which she was told not to take and reimbursement for the value of products returned. If my wife was caught in a scam, I am sure others will also be caught. I feel confident that she could have found similar products from companies like *** and ******* at a much reduced cost. Any help/suggestions will be greatly appreciated. ********************, husband

  Business response

  06/16/2022

  Business Response /* (1000, 5, 2021/11/12) */ We do not issue returns for refunds and do not provide labels for return merchandise unless it is within 30 days of purchase. This transaction must be done through customer service and not the sales rep. Mrs. ***** has never contacted customer service for any reason. We are a wholesale vitamin company. We do not tell anyone to return previous merchandise for reimbursement. We will in good faith issue a credit of $1,499 once the merchandise from 110/26/21 order is returned. We will mail out a prepaid Fed X label to assist her in the return. We provided the shipping handling and taxes for this order. The $1,499 will be credited to her VISA ending in ********* upon return of entire order, bottles unopened. Any other orders returned to our Company will receive an In-Store Credit for unopened merchandise which is for exchange only. We have put Mrs. ***** on a DO NOT CALL/Can Not Purchase List. Consumer Response /* (3000, 7, 2021/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the company is only partially satisfactory. They agreed to refund one shipment but not the second. I do not have the dates that the two shipments were received, only information that I have already provided. It is true that my wife ******* never contacted the customer service department because Jeff T******* assured her that HE was taking care of sending ******* the return shipping labels. I would recommend that the company contact Jeff T******* and get his side of the story and why he did not follow through with what he promised my wife. He has created a bad image of the company. Request that the company provide the second return shipping label and agree to reimburse ******* for unopened bottles of vitamin/mineral supplements. Boxes will be returned upon receipt of shipping labels. Consumer Response /* (2000, 13, 2021/12/13) */ Ref: Case No. ******** regarding refund from Americare Health. My wife ******* and I just got off the phone with her credit card company, **** and learned that Americare Health did make full refund for the items that we returned to them one on 7 DEC and the second on 9 DEC, each refund being in the amount of $1,499. We are perfectly happy with the action of Americare Health. I am certain that if my wife had contacted their Customer Service Rep, rather than simply talking to Jeff T*******, one of their salesman, this whole issue could have been avoided. My wife ******* does have COPD, heart problems and joint pains. Since she started taking the supplements from Americare, her blood pressure has dropped and she may be able to reduce the amount of heart medications she is currently taking. Also her joint pains have reduced a bit and she may be able to stop taking steroid injections in her knees. In addition, her ** have been much improved. She currently has about two years of Americare supplements on hand and plans to keep on taking them and when she runs out, plans to reorder. I feel that this problem is not the fault of the Americare company and hope that this complaint in no way adversely affects their ability to continue in business during these most trying times. Jessica, ph: **************, has been most helpful in resolving this issue and I only regret that I did not contact her much earlier. I wish their small business company continued success in the future. ********** *****, ****

• Initial Complaint

  11/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am filing on behalf of my mother, ***** ******, an 82 year old senior on a fixed income. She ordered the product from Americare in February 2021 for $1500 and paid in full. They then told her she was eligible for a promotion to get a second year for free. She agreed. They sent her a second set of products in June 2021 and charged her another $1500. She called and told them she did not agree to be charged but they told her she had the product so they had to charge her. She agreed to send back the product for a full refund. She sent the products back in June. They would provide the refund to her so she called the bank and disputed the charged and got a $1500 credit back. Then in September, they charged her credit card another $750, with no explanation. They took all of her social security check and she could not pay her monthly bills. She called them and they said they did not get the product back (after Jeffrey at Americare Health confirmed several times that they had). She also asked for a refund for the first product as it was not effective at all as advertised. They said she missed the window for refund even though product is guaranteed to work. She needs her $750 credited back, as well as at least part of the $1500 refund for a bogus product. Most importantly, BBB needs to shut down this business that clearly preys on unsuspecting seniors. A total disgrace.

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2021/11/10) */ We are not a Company that sends product at no cost. Each order was tape verified and authorized by ***** ******. She returned the order of 4/23/21 and two separate cards were used for that purchase. We refund the one for $699.00 on 7/2/21 and the other card on 7/3/21 for $800.00 .. This entire order was refunded in full. Her 2/7/21 order was not returned. The time frame for this order has passed for a refund. If product is returned, she will be issued an In-Store Credit for merchandise only. Ms, ******'s daughter claims fraud We dispute that claim. She gave us her financial information X2 and authorized each order. Ms. ****** did not indicate that she could not make her own financial decisions. As far as the daughter saying the first order from Feb. 2021 was not effective Ms. ****** did not contact customer service at any time. She put in a dispute for the 2/21 order and her credit card company sided with Americare. We have put her on a Do Not Call/Cannot purchase list. Consumer Response /* (3000, 7, 2021/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is accurate but misleading and incomplete. Americare did refund the $699 and $800. However, as I stated in the first claim, they took another $750 out of her bank account in September 2021, with no explanation. This is when she could not pay her bills. Interesting that they did not even mention this in their response. She called them repeatedly and was treated rudely. She needs this $750 refunded back to the bank account they have on file. Business Response /* (4000, 14, 2022/03/14) */ Americare did not take another $750.00 out of her bank account. This was in reference to the 2-7-21 order of which she did a split payment between 2 different credit cards, ($749.00 and $750.00) The customer is in full possession of the products in this 2-7-21 order, and the credit card company REVERSED the $750.00 charge due to that fact, we did NOT charge her again. We are very sorry this issue has been ongoing. If Ms. ***** had simply returned the products in this order last year it would have been settled. Our goal is to retain our customers by keeping them happy

• Initial Complaint

  10/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Americare, specifically Jeff, convinced me to buy the products with the understanding that I could send back what I couldn't use. I'm allergic to two of the supplements that Jeff sent. When I told him, he said he would refund me and send me information on how to return them, but he never did. Jeff continued to call multiple times and talked me into agreeing to buy products I didn't need and couldn't afford. I told him many times that I didn't want the products, but he always found a way to convince me. He prayed on my fears about getting older. Americare has not refunded any amount or instructed how to send back unopened products. I have called Americare many times and can never get anyone to answer the phone, which is unacceptable for a company that claims to help people live a more full and vibrant life. Americare and its employee took advantage of an older adult, and they have left me in a very vulnerable state that is causing extreme stress.

  Business response

  07/18/2022

  Business Response /* (1000, 6, 2021/10/20) */ Ms *********** States she has received no refund from our company. She has disputed 4 orders from our company that are beyond the time frame for a refund. The credit card company sided with us. She is in full possession of all merchandise. She states multiple times from customer service calls that she doesn't need to return merchandise and expects a full refund on all orders. She did return an order which we refunded on 08/11/21 and given a full refund 0f $1,499. She state that sales rep told her if she purchases a new order she would be refunded one, this makes no sense. Ms *********** is a VIP member and has never been forced or coerced into purchasing product. We have obtained taped authorization for every sale she has ordered from our company. At this time, any unopened merchandise returned to us will receive an in-store credit only. She has been told this multiple times from a customer service rep. Consumer Response /* (3000, 8, 2021/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the taped authorization you claim to have, there should also be evidence of where I was told that I could return products and where I requested to do so multiple times. You will also find the conversation I had with **** when I told him the "supplements" made me break out in hives. **** said I would be refunded in full, and I never was. I want to obtain a copy of the said recording and/or a copy of a signed agreement. I would also like to receive a copy of the terms of service. I want to obtain a refund to my original payment method for the unopened products. I can't use store credit. At 93 years old, my healthcare provider advised me not to take these "supplements." I want to cancel all future deliveries and never be contacted by Americare again. This company has made my life terrible and caused extreme stress, and has drained my bank account. I have been left with nothing but mass amounts of debt after being duped by Americare. This company is fraudulent and shouldn't be allowed to be in business. My mind isn't what it once was, and I am ashamed and embarrassed that I allowed this to happen and didn't catch on sooner to the sham that is Americare. In 27 days, June 24, 2021 - July 21, 2012, I was charged THREE separate payments of $1,499.00. At one point, when I refused a package, it was returned to me, and Jeff called me and said he sent it back and I needed to take the CBD oil. After trying to handle this situation on my own, I realize I am too old and out of my depth. I will be reaching out to my friends and family for support and advice. All in all, they have taken $32,728 from me. Americare will be the death of me. Business Response /* (4000, 15, 2022/03/15) */ This case has gone on for some time, back and forth, and the bottom line remains the same. We have tried to work with the customer, to no avail. Ms. *********** did make these purchases and completed each sale with a taped and recorded Verification Department, confirming not only the purchase of the products, but also the method of payment for those products. She did this several times, telling the sales representative she thoroughly enjoyed the products. However, on July 21, 2021, she made a purchase , then changed her mind and returned the order. We refunded that order upon receipt of the return, on August 11, 2021, in the amount of $1499.00. She then subsequently started filing disputes with her credit card company on four other orders that she had purchased, going back 3 months, which is outside our return policy of 30 days. She was told she would have in-store credits for those orders, with no expiration date. She has been a VIP customer going back almost 2 years, so the in-store credits seemed to be a good fit for her. That's when she expressed displeasure of that policy and stated she wanted a refund. To accommodate her, she was told to return the products for a refund. She refused, stating she was NOT returning our products, that people order all the time without returning their purchase and still get their money back. She was informed AGAIN that we had to have our products, etc.....We then provided our proof of purchase and delivery to her credit card company, and informed them she was in possession of our products, and her refusal to return them. Her credit card company then REVERSED the disputes, and filed in our favor. We are here to create a good rapport with customers with the hopes of retaining them as a long term customer and providing them with excellent products, which is a win-win for everyone.. We are very sorry Ms. *********** is not happy, but it could have been avoided if only she would have complied with our policy and returned our products at that time (7 months ago).

• Initial Complaint

  08/30/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This complaint is being filed on behalf of **** ****** who is 77 years old and struggles with memory issues. She received a phone call from Bryant with Americare. She did not contact them, they preyed on her. She is an elderly woman who finds it difficult to communicate with fast talking salesmen. She was first conned into purchasing a product for weight loss by Bryant, the billing was $499 on 02/06/21. Jeff started calling her within the following month of March and he conned **** into buying 2 years-worth of these herbal drugs over the next 4 months. He told **** from the very first conversation, that he would give her rebates to cover the costs as well as refunds for a testimonial. Jeff stated he would send a mailing label to **** so she could send back the unused bottles for a full refund. The total billing was $6,495. The date /amount 02/06/21 $499, 03/16/21 $1499, 03/26/21 $1499, 04/15/21 $1499, 05/06 $1499. Jeff fraudulently sold **** products and never kept his promises.

  Business response

  06/21/2022

  Business Response /* (1000, 9, 2021/09/13) */ In response to this complaint, we have verification and authorization of each sale that Ms. ****** has purchased from us. Each verification is done by the Verification Dept. not the sales Rep. Ms. ****** furnished her financial information for each sale. If at anytime during that verification she had questions or wanted to cancel she could have done so, Our Company is a whole vitamin supplement company. Our products are sold via telephone or internet. No representative of our company promised results with any of our products. Ms ****** had paperwork with each and every purchase that has our company information for her to contact us for any reason. She did not do so. Ms. ****** agreed to all sales are final purchase. If she had any issues with our products we would have offered her an exchange. Due to the age of her orders, all well past 30 days of purchase, an in Store Credit was issued for unopened bottles from her returns. She was told this multiple times. This family member/friend is doing this complaint and making accusations of fraud. Ms. ****** has been a VIP customer with us for some time and this person does not understand how Ms. ****** purchased. An invoice with in Store Credit has been mailed to her. She was instructed to contact us to redeem. Ms ****** will not answer our calls to talk to her regarding her complaint. We have no proof that this person that filed this complaint on her behalf has Power of Attorney. In good faith, we will agree to refund her last 2 orders (any unopened bottles) with our Company, but we must speak to her personally. Consumer Response /* (3000, 11, 2021/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) **** has the support of her friends and family during this difficult time. And she is leaning on them to help her resolve this issue. She attempted to resolved her dissatisfaction with Americare through Jeff multiple times over multiple months with no success. It was only after months of lies and broken promises that **** reached out to her support system to admit she had been conned. **** was promised rebates from her initial call with Jeff. And Jeff specifically told **** to NOT call customer service but to work directly through him and to always call him on his personal phone. This resulted in months of stalling and continuous deception. **** has stated repeatedly, she would like a full refund and she shipped all unused products at her own expense in the amount of $138.20 postal. Americare has received those boxes and has determined the value of products to be $5633.20. That is the amount **** is expecting as a refund and will forgive the postal debt she has incurred. **** does not want in store credit that is why she returned the products. She wants a refund - something that she has been telling Jeff for months! At no time has **** received a phone message from Americare or has been aware that Americare has been reaching out to her. As a matter of fact, **** called Americacare repeatedly and she spoke with Susan and Jessica. Neither one of these representatives called her back. When she called a third time, Jessica screamed at her for a number of minutes and hung up the phone. Jessica tried to intimidate and scare ****. Since that call with Jessica, **** has not spoken to or received any further calls. After that incident with her support system in place, **** filed a complaint with the BBB. Because of the deceitful nature of the staff at Americare - **** kindly requests all communication be through the BBB to ensure a fair outcome. She once again asks to be refunded the total of $5633.20 which was determined by Americare and their invoice is attached to this complaint. Business Response /* (4000, 17, 2021/10/06) */ Our response stands. She rejected our resolution. Please note that she never contacted Customer Service until August 2021. She returned partial orders but demands full refunds. Each order was authorized by her. She only used 1 or 2 bottles from each order, yet made other orders. It is recommended during the sale of products to use for at least 90 days to get benefits from products. She clearly did not do so. She states the sales rep promised her a rebate. We do not give rebates. We are a whole sale vitamin company that sells in bulk which states as ALL Sales are Final which she agreed to upon each sale. A third party is helping Ms. ****** with her complaint. We have no proof that she is Ms. ******'s' Power of Attorney of her finances. If Ms. ****** notified Customer Services in a timely manner, we would have offered an exchange of product and clarified how she purchased. The sales reps notes specifically that she was always told In-Store Credit for any return of unopen bottles.. This in-Store credit was reflected in the invoice she received from our Company. Consumer Response /* (2000, 31, 2021/12/20) */ ********* ****** Dec 19, 2021, 3:13 PM (19 hours ago) to *******, me, ********* Hello *********, I received my credit card statement yesterday, but I did not open it until today. I was very surprised to see that I had received 3 more credits from Americare. Each for $1499.00. These refunds have relieved me of the debt I incurred from Americare. I am pleased that this has come to a conclusion. I appreciate all you and Penny have done to help facilitate this to a close. Sincerely, **** ******

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