Complaints

This profile includes complaints for Complete Association Management Co, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Complete Association Management Co, LLC

  PO Box 400518 Las Vegas, NV 89140-0518

  
• 

  Complete Association Management Co, LLC

  4775 W Teco Ave STE 140 Las Vegas, NV 89118-4360

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completed house painting project 09/2021 with arc approval before painting and after inspection. Hoa inspection again in 2022 and approved. Again 05/13/2024. Then in December 2024 they said I was never approved. I went to their office and showed approval. They then deleted their records and said they don't know anything while I was sitting right there.

  Business Response

  Date: 01/09/2025

  After reviewing his account records. No documents or files were deleted. The ARC process requires documents to be submitted and the scope of work to be approved. After the *** approves the ARC request, the final step is for the work to be inspected for completion.  We understand that there is a current dispute with the *** board as to the completed work. 

  If the homeowner has the prior inspection approval, please provide it to the manager for review. The final approval will come from the *** board of directors. 

  CAMCO does not have records of the inspection approval at this time. 

   

  Customer Answer

  Date: 01/16/2025

  Screen shot of account that has been deleted. Camco refused to update their files with the previous management company Terawest. Thank you. 

  Business Response

  Date: 02/11/2025

  The screen shots show a "Notice" that was deleted. It also is cropped to not show what notice. No "account" was deleted.

  Previous management company records are archived and not uploaded to CAMCO records. As already noted the ********* makes the final decision. The homeowner is welcome to bring the prior records to meet with the ********* for a final resolution. However, CAMCO does not make the final decision for the board of his HOA. 

   

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2024 my husband and I received a complaint from Camco/Elkhorn Community Association regarding a tree in our backyard that is shading our wall which is NOT shared with any other neighbors. The neighborhood is over 25+ years old so all the trees in the neighborhood are getting bigger. The one Camco is requesting that we trim all the way from the top of the wall to the sky is not over a shared wall so no neighbors have complained about it. This wall is shared with us and the City of *********, who doesn't mind the shade over the sidewalk. Many, many, many trees in our neighborhood are larger than ours and shade excessively over the sidewalks. Camco seems to be targeting us for whatever reason. We have spoken to all the surrounding neighbors close to our wall and none have filed a complaint. I have numerous photos of larger trees in our neighborhood if you are interested. My husband who is 78 actually went out and trimmed our tree higher but Camco wants it cut radically. We even have neighbors who walk their dogs that stop under our tree for shade because it's not in front of anyone's house. A comment from Camco that the tree be "properly maintained" does not mean cutting half the tree down and making it ridiculous looking. Any help you could give me would be appreciated.Sincerely,***** and *************************** **********************************************

  Business Response

  Date: 07/02/2024

  Dear *************************,

  The courtesy letter clearly shows a tree that has overgrown the wall and is encroaching the wall and sidewalk. It also states the violation of your governing documents. As to other courtesy notices or violations sent to other homeowners in *******, they are confidential. They cannot be discussed with you or on this public forum. 

  The process for the violation process starts with a courtesy letter. Then if the problem is not corrected. The association via CAMCO will send you a Violation Notice. The next step is a hearing scheduled before the ********* of ********** At this time, you can discuss the violation, correction and any concerns about being targeted. Finally, the *** board will make a decision to proceed with a fine and possible a Lien for Violation. 

  You have been informed that your correspondence will be discussed with the ***** of ********* in the next board meeting in July. You will be informed of their decision. 

  Customer Answer

  Date: 07/02/2024

  My 78 year old husband has trimmed the tree so its perfectly even and no one walking would be bothered by the tree. City of Las Vegas Public Works have no problem with our tree or any others in the neighborhood. Since the wall is not shared with any neighbors cutting the tree in half will not benefit anyone. 
  Thanks. 

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21927697
  
  I am rejecting this response because:
  I contacted the City of Las Vegas *********************** and was informed that all the sidewalks, curbs, gutter, roadways, signage and street lighting are all a portion of the developers off-site improvements that were required when the subdivision was developed.  As such they are the property of the City of ********* and not the association.  I had the CLV check and no violations have filed against our property since the sidewalk is not a common area belonging to the association.  Normally the city files a violation if a tree would be blocking a street light or a sign which is not the case with our tree.  If the sidewalk was a common area then the association would be obligated to repair or fix any street lights that were out due to the fact they are located on the sidewalk which the association is claiming as part of their common area. They would also have to carry insurance if anyone was injured while walking, playing or otherwise on the sidewalk. Since the City of ********* said that trees need to be eight (8) feet off the sidewalk my husband trimmed ours accordingly as stated in the attached letter.  Due to the fact that this is not a common area our tree is under the jurisdiction of the City of ********* and we are in compliance with their requirements.  In addition the association 7.4: 7:4 states "Maintenace shall include regular fertilization, irrigation, purning, and other customary prudent landscaping practices".  No where does it state that a tree needs to be cut in half.  We would like the complaint to be withdrawn before we have to take this toour ************ lady.
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/25/2024

  Since our property on that side of the house is under the jurisdiction of the City of ********* and we have trimmed the tree to their specifications is the complaint resolved?  The letter was totally vague.  We reached out to the City of ********* and no complaints have been filed from *********************** against our property.  Can we consider this closed?

   

  Thanks,

  *******************************

  Business Response

  Date: 07/29/2024

   As previously stated, the picture clearly shows the overgrown tree. The next step is for you discuss this with the board of directors, during your violation hearing. The homeowner board of directors will make the final decision. CAMCO does not have the authority to override the HOA's decision. 

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 21927697
  
  I am rejecting this response because:
  No one has contacted us to appear at a board meeting.  We would love to state our case since the City of ********************** states our tree is in compliance. 
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/30/2024

  The notice to attend a hearing will be sent from CAMCO when HOA board of directors executive board meeting is scheduled.

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 21927697
  
  I am rejecting this response because:
  I would like to leave the complaint viable until after the board meeting. 
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/02/2024

  The final decision is with the board. Their decision is final. Continued discussion on the public forum will not change their decision. 

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my townhouse/condo in September of 2023. Since then we have only had 1 hoa meeting. The community is in need of much repairs. The majority of lighting on the buildings and streets don't work causing a safety issue at night because it is really dark. I've slipped before because there was water I couldn't see due to no lighting. There are water leaks throughout the whole community with algae growing. Sprinklers are broken and shoot water everywhere but the grass. The landscaping is overgrown. People leave their old furniture, grills and junk outside their patios/parking spot causing an unpleasant view. The pool has been shut down for over a year and is now used as a big dump for people. There is trash throughout and dog f**** because no one picks up after their dogs. I have tried contacting the hoa via email, voicemails and phone calls and never get any answers. My emails are never answered and I can never get a hold of the community manager. I feel like we the (homeowners) are paying a high hoa fee $327 monthly. And nothing is being done. No improvements at all to the community. And the community the hoa manages is small and they can't seem to manage it. All this money and I feel like they are just keeping the money!! What can be done because I have contacted them over and over with no answers!

  Business Response

  Date: 05/20/2024

  CAMCO works at the direction of the Homeowners Association's (HOA) board of directors. The association is underfunded in operating and reserves. At this time your homeowner board members have to make priority decisions on repairs or vendor payments. We suggest you attend the board meetings to give them your priorities. They are also looking for homeowner volunteers for open board position.

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21723668
  
  I am rejecting this response because:
  
  Sincerely,
  
  How am I supposed to attend the board meetings when we don't have any? It's been months since we last had a board meeting. I also call and leave emails and neither ******************* or anyone answers or replies to my emails. You say we are under funded. What is happening to the$327 monthly hoa fee that every unit is paying. Where is that money goings to? Because it certainly does not go to the community? You guys can at least start by sending fines to everyone who has their parking spots littered with junk and furniture. Do you know when the next meeting will be?

  Business Response

  Date: 05/22/2024

  That is a question for the *** and its board members. CAMCO picked up this community just a few months ago. Funds and documentation have not been provided to our company from the prior management company. Currently, the *** liabilities exceed their income. CAMCO has proposed a new budget for them to approve. The board of directors must make the decisions for the use of its current funds. The board is also responsible to call the meetings. They are working on scheduling the next meeting. I hope you will be able to attend. 

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21723668
  
  I am rejecting this response because:

  There are a lot of unanswered questions, a lot of unanswered emails, and phone calls. If money is the issue why aren't the board members issuing fines to people who are breaking the hoa rules by having junk in their parking and fromt doors? When will the next meeting be? You guys are quick to collect the monthly hoa fee but not quick to correct the issues in our community! You guys answer here but can't answer phone calls or my emails

  
  

  Business Response

  Date: 05/31/2024

  Again, you are confusing the management company and the *** corporate entity. While you *************** are being sent to a CAMCO lockbox. The moneys do not come to CAMCO. They are deposited into the ***'s accounts. Decision on how the ***'s money is to be spent are made by the board of directors elected by the homeowners. I understand your concern for the community and want changes in your community. However, CAMCO has no authority to work outside of the direction of the ***'s boards directors. 

  The next board meeting will be scheduled by the board and notices will be sent to all homeowners. 

   

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ear Better Business Bureau,I am writing to file a formal complaint against ******* Vista Homeowners Association, located in **********************************************************************************, regarding their failure to address ongoing neighborhood disputes and concerns, which I believe is neglectful of their duty to maintain the value and quality of our properties.As a homeowner at ************************************************************, I have encountered persistent issues with my neighbors at ******************************************************************************. These problems, which have been ongoing for some time, pose safety risks, nuisances, and hygiene concerns. My repeated attempts to resolve these issues through the *** have been unproductive, and my formal complaint dated December 1st has been met with silence despite multiple follow-ups.**Issue 1: Neighbor at ***********************- Children frequently gather on my property line, causing safety hazards and littering.- Disruptive football games result in noise and trespassing onto my property.**Issue 2: Neighbor at **************************************- Habitual inappropriate parking, including in the fire lane.- ******* and hygiene issues in shared spaces, attracting pests.These situations have significantly degraded my living experience, making it feel akin to a ghetto rather than the pleasant community it once was. The ***'s role is to maintain property values and ensure a high-quality living environment, yet their inaction has allowed these issues to persist.Enclosed are photographs documenting these issues, and I am willing to provide further evidence as required. I urge the BBB to intervene and prompt the Rio Vista *** to take immediate action to address these concerns.I appreciate your attention to this matter and look forward to your assistance in resolving these ongoing issues.Thank you for your time and consideration.Sincerely,**********************************

  Business Response

  Date: 01/11/2024

  ****** law requires the Homeowners Association (***) and the management companies to keep violations and communications between the homeowners confidential. So, specific information about a specific homeowner, violations of community CC&Rs and policies cannot be discussed on this public forum.

  Generally, neighbor to neighbor disputes will not be addressed by the **** However, items like parking, noise, and cleanliness are addressed through ***'s violation procedures. This includes a letter with photograph of the violation giving the homeowner notice of the violation and time to correct the problem. In the next letter/notification the homeowner will be called to a hearing with the *** board of directors. The hearing is held in an executive meeting with the board. At this time the homeowner can discuss the violation, corrections, concerns, etc. After the meeting the board will discuss the issues and render a decision. The homeowner will receive a written response with the final decision. 

  All homeowners are encouraged to address the board at regularly scheduled meetings of their issues and concerns. ****** law requires ***'s to allow comments from homeowner at the end of every meeting. Homeowner are allotted 3 minutes per person for comments on any subject. 

  Customer Answer

  Date: 01/15/2024

   
  Complaint: 21106564
  
  I am rejecting this response because:

  I am writing in response to your recent communication suggesting that neighbor matters are not discussed on public forums and recommending attendance at a board meeting. While I appreciate your guidance, I must express my deep concern and disappointment with the handling of my complaint, which has compelled me to reach out to the Better Business Bureau (BBB).

  To reiterate, my complaint was first submitted on December 1st, and despite three follow-up attempts, it was largely ignored until January 9th. The response I received mentioned the ***'s ability to issue violations for nuisances and tow unauthorized vehicles. However, it lacked any actionable guidance or clarity on how to proceed. My request for additional information on what is required from my end to move this process forward has yet to be answered.

  The severity of the situation has escalated to the point where my family and I have had to temporarily move out of our home and stay with my mother for the past three weeks. The living conditions have become unbearable due to the ongoing nuisance, trash, and notably, the hostile behavior of my neighbor at *********************, who has resorted to verbal aggression since I raised these issues.

  Additionally, I require clarification regarding the towing of unauthorized vehicles, particularly after-hours, which is when most incidents occur. I had previously inquired about a contact for reporting such instances outside of standard hours but did not receive a response.

  The lack of timely and effective communication from the *** has exacerbated these issues, leading to an untenable living environment for my family. Immediate action and clear guidance from the *** are crucial in resolving these ongoing concerns.
  Thank you for your attention to this matter. I await your prompt response and detailed instructions on the next steps.

  
  Sincerely,

  
  *****************************

   

  Business Response

  Date: 01/17/2024

  The Homeowners Association (***) is responsible for oversite of the common areas and homeowner compliance to the CC&Rs and policies. Parking issues have been addressed to the owners of the cars. However, the violations, discussions, and actions of the board and the homeowner are confidential. Again, comments on this public forum are prohibited. The association is taking action.

  Problems, between homeowners are not something the *** can control. We suggest the homeowners meet to discuss and resolve issues between themselves. 

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 10th I received a letter from my *** demanding a balance of $560.98 and it didn't state what it was for. I contacted my *** to find out more information and I was told by ************************* that my *************** were raised in Jan 2022 and there was a notification mailed to me. My account has been on auto pay for over 4 years and Its set up directly with the **** If the *************** increased then they also should have increased my auto pay. They said that wasn't done because they use a 3rd party for payments even though I set it up with CAMCO. In the last 2 years I have not received one notification that my account was past due or that there was a balance accumulating for me to pay. If the *** was increased and short payments were being paid I should have got a past due notice or a statement saying I had a balance. I have NEVER received any communication for the *** about any past due bills or amount being owed until November 10th. I believe it shouldn't have took 2 years and for the balance to get to over $500 for them to send me a threating letter saying they are going to put a lien on my home!! This sound like a tactic to hurt homeowners and steal their homes! I am willing to pay the increase amount going forward, no problem but I don't believe I should be responsible for any past due amount or fees due to no notification at all of a past due bill or unpaid monthly **** ***** said I needed to email ******************************************* to get this matter resolved. I have sent them an email without any response, I have also called CAMCO multiple times and asked for a manager and ** always being told they are in a meeting but then I never get anyone to return my calls.

  Business Response

  Date: 12/21/2023

  ****** law keep an individual's account information private. CAMCO is not allowed to reveal specific homeowner information on this forum. Notice of assessment increases are sent out with the association annual budget mailer. It is the homeowner's responsibility to correct their payment methods. Invoices sent monthly or quarterly will have correct balances. Delinquent balances are noted on the invoice. 

  ****** law also requires Homeowners Association (HOA) to notify the delinquent homeowner by mail and call them to a hearing. They are also required to offer a payment plan to each homeowner. 

  I caution any delinquent homeowner to take these notices seriously. A HOA can foreclose on the home for delinquent assessment balances. Additional fees and cost will be added per the *** and the fee schedule approved by the *************************************

   

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at Cimarron West and this HOA has literally replenished missing money or stolen with residents dues..we haven't had pool amenities or access for over a year but yet we still pay high HOA fees and getting people on board to file a complaint through the ombudsman is not happening..we need help as they are corrupt!

  Business Response

  Date: 09/15/2023

  It is a common misconception that association dues are paid to the management company. Homeowner assessments are mailed to the management company, but the money is deposited in the Homeowners Association (***) bank accounts. The *** represents its members, homeowners, through the board of directors. They are homeowners elected by the members.

  Expenses/projects are selected by the *** Board of ********** Homeowner input and comments are welcome and encouraged in every board meeting. In fact ****** Law requires time at the beginning of each general meeting for homeowner input on agenda items and again at the end of the meeting for any subject. A full accounting is made available to the members. Accounting Audits are required by the ***************. 

   

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Camco has the worst customer service I have ever dealt with in my entire life. ********************* with ***** *************** is the most unprofessional community manger. She never returns your calls and when you do speak with her she is rude, short with her answers and is snooty. I will never move to another community in ********* that is managed by Camco and if you are thinking about moving into a community that is managed by Camco I highly suggest you dont. Camco tends to make up guildelines as they go and dont even know how to define their own policies or guidelines. If they find you in violation they make it impossible to resolve the issue without jumping through multiple hurdles. Also if Camco has time to answer back to peoples problems on here but arent willing to return your calls when you have an actual issue within your community it speaks volumes.

  Business Response

  Date: 08/07/2023

  The homeowner was given clear direction and received a copy of the *** guidelines. The homeowner's concerns were sent to the *** board of directors. However, the *** board was not willing to give a variance to this individual. 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is *********************** Property address: ********************************************* I have a complain: ***************-STONEGATE POA COMPLETE ASSOCIATION MANAGEMENT Co., LLC P.O. BOX ****** ********* ** ***** phone ************ Fax ************ I have a complain about ***************-Stonagate association for low maintenance. There is dog p*** everywhere, the smell of marijuana is everywhere,the pool is destroyed,and the sprinklers are leaking water everywhere. I have told them this many time since I bought the property and they dont want to listen they just play dumb. I would like for you guys to please do something about it. Thank you

  Business Response

  Date: 07/06/2023

  CAMCO works at the direction of the ***** of ********** All complaints and concerns are submitted to the ***** of ********* for them to decide what action, if any, to take regarding repairs, maintenance, etc. CAMCO does not make decisions for the community. 

  Homeowners are encouraged to attend meetings to also address their concerns with the ***** of ********** 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against Camco ******. I'm unaware if they are a non-profit but would like to know. My complaint is lack of general maintenance, sanitary conditions, possible foundation issues. Their lack of management is bringing down values of the community and overall quality of life. The pool remains closed. Graffiti is present. A homeless camp is present on property. Requests that require remediation by the company go unanswered, however, any complaints that does not require effort by Camco or if a resident is at fault (aka a financial fine can be placed on a resident) is answered. My online portal has no form available for complaints. Homeowner login is a dead end as clicking on the option leads to an error page. Also, $255 to $270 is the monthly assessment.

  Business Response

  Date: 06/27/2023

  CAMCO is the Management company for Pacific Harbors Stonegate Property Owners Association. The management company works at the direction of the ***** of ********* of the Association. 

  Management has made the ***** aware of all concerns submitted to management. In general, the ***** must vote on whether or not to address issues, and they also must get bids as required under the law. 

  The ***** will act as required by their governing documents and NRS 116 in regards to all maintenance and repair items within the Association. The ***** will also follow the professional advice of any experts in the services that they provide for the Association. 

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20228782
  
  I am rejecting this response because of the inability to fullfil contractual and legal obligations. 

  Camco emailed me the following and I wasn't sure if this was an actual BBB suggestion or if this is just a misleading/confusing response by Camco management. 

  "We contacted the Better Business Bureau and spoke to ***** in complaints, and she advised that you reach out to the city with your concerns about the homeless encampment. We have been doing what we have been told on our end on how to address the issue and have done so." -Camco

   

   

  If it is a BBB suggestion, although doubtful, the *** is responsible for reporting any vandalism. Any complaint a resident has involving vandalism or trespassing should be taken seriously and reported by *** to discourage further crime. So trespassing is illegal this is the *** *******. Also, graffiti is considered vandalism and is property damage *** *******, *** ******* does provides guildlines for recovery of restitution and criminal procedures for behavior correction if needed. The ***************** Graffiti Guidelines state if the *** is managing property, *** must make a police report for graffiti, also states *** is responsible for graffiti and a LVMPD detective will be assigned to investigate. The following was the response given by Camco on June 26, 2023 also other times

  "We are doing our best to keep up with your community, but the constant damage and repairs that are being done throughout is a cost to your association. Hopefully, the Newsletter that will be sent out will refrain from homeowners dumping large items and vandalizing the community. Not complying could lead to an increase in your monthly assessments, to cover fees/fines that are received." -Camco 

  I believe the legal response should be "We are reporting the crimes to Metro. We are cleaning this up." 

  After over a week of complaining that graffiti was on here for over a month without maintenance or security reporting it I received from Camco the following statement June 26, 2023

  "Please let us know where the graffiti on the attached photo is located so we can get approval from the Board to have maintenance take care of." -Camco

  "The Board has the clubhouse locked up because the homeowners were destroying the property and removing fitness equipment. We will bring it up it up to them at their next board meeting to see how they would like to address having it always kept open." -Camco

   By refusal or deflection of response of Camco to report vandalism, mischievous conduct, property damage to proper authorities the home owners are suffering. Also no property manager, maintenance or security is able to understand the conditions of the property. We are also being blamed and threatened with higher fees. ******** Servics allows 4 dumpings per year with a valid account, something provided to the ***************** to help alleviate stressful and undesirable condition caused by illegal dumping. The City/taxpayers provide free paint for graffiti also as stated in the graffiti guidelines. Although they are stating they need board approval to paint over graffiti. 

  The pool has not been in use for 3 years and since Camco took over, Covid was understable for closure, however they have more than enough time to receive a quote and actually fix. This was their response to why there is no pool.

   

  "Regarding the east side pool, we have requested estimate on the cost of repairs to the eastside pool, so we can submit to the Board to review". -Camco

   

  Also I still have broken or no foundation, water damage from broken common pipes, broken concrete around home, rusted railing, the outside water spout is unusable as it was capped and not fixed to usable, duct or electrical tape around pipes outside of the building. The response was the following although my building needs are not on calendar provided, addressed, and I am not a plumber so do not understand the needs of the irrigation system, I just know the spout is unusable and caused water damage as well as the other pipe with duct tape around it, as well the water damage that broken pipe caused.

  "The building are being worked on, as long as whether permits, and this is what has been completed so far:

  Both clubhouses completed.

  Building 7 completed on June 3 - Has this been completed

  Building 8 - completed 

  Building 10 - completed

  Building 11 completed

  Building 12 completed

  Building 13 completed

  Building 14 completed

  Building 2 completed

  Building 1 will be next (email sent June 15, 2023)

  Building 3 will be next (email sent June 15, 203)

  Please see attached photo of the Irrigation and let us know what you are requesting us to do "- Camco

   

  Also, I was told not to contact email provided on website. There is no direct link to property management available on website. No forms available on website, all end in error page. I believe this is required by law. Payment portal is the only requirement provided ironically. The following was sent to me.

   

   "Please do not email contactus or camcofax as that email address is for homeowners who dont know the correct email for their association. We receive your emails from pacific harbors and have up to 24 hours to respond to you" -Camco

   

   

   The neglect of the property by proper maintenance contributes to the trash problem. This was the response given by Camco to trash everywhere:

  "Regarding the trash I can understand the frustration, and due to the winds, that we have been having the maintenance has been doing the best that they can to get the areas picked up. If you know who the trash belongs to, please submit the address and unit number, so we can address the issue." -Camco 

  Tree, ****, shrub, flower maintenance is all dumped in one dumpster in front of my home, filling it up so it is unusable. I had to take pictures unfortunately. The trash near mailboxes remains full until overflowing with trash that blows everywhere. The maintenance man blows the trash in front the street towards the building yet doesn't pick all of it up. I had to provide pictures as otherwise homeowners are the reason given for the trash. I also had to follow after ******** Services trash pick up to prove it was not residents. Camco is not making proper attempts to understand property conditions if I am required to provide documentation and legal statutes for every complaint. Also, the yard waste is loose, yet that is what the *** would like to fine homeowners for. I don't understand why general maintenance isn't being provided. I also don't like all homeowners being punished to live in trash blown from dumpsters and cans. Kind of what I thought is pretty general upkeep.

   

   

  I have no answer to the non-profit status. I was paying $255/month,it was raised to $273/month. There are 8 units in my building and over 20 units on property. This feels illegal, immoral,.and overall horrible business practices contributing to the loss of value and quality of life within community. 

   

  I do understand by the website that BBB is one of their proud accreditations and BBB provides them a high rating.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/29/2023

  CAMCO works at the direction of the ***** of ********** All complaints and concerns are communicated to the ***** of ********** and it is up to them to take action on any maintenance needs within the community. CAMCO cannot take any action without approval from the ***** of ********** 

  This resident was given direct contact information for her association. She was not told to not contact CAMCO, she was advised to contact her association directly. 
  

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in the ***************** Association and Camco has filed a complaint against us regarding a shared wall in our backyard. The complaint says "over watering in your yard has cause damage to the wall...any repairs to the wall from over watering will be your responsibility". We have desert landscaping in our backyard along with some trees that were planted and deep water irrigated by professional landscapers. The neighbor' s property is between **** inches higher than our yard. We have had several landscapers look at the problem and they all agree that the problem is due to a faulty wall installed when the property was first developed. The Elkhorn Association will not come and meet with ** and even look at our backyard. They just randomly decided that the wall is our fault. There was minor damage to our side of the wall which we have had repaired and the neighbor should do the same with her side of the wall. In one of the complaints the Association said our tree was leaning into the wall but that was a blatant lie since it is a nice straight tree and that complaint has since been removed. The neighbor complained that branches were hanging over the fence so we had that tree pruned to satisfy her. A few years ago she called the police on ** because leaves had fallen into her backyard and she raked them into a pile in front of our gate instead of putting them into her trash can. By opening and shutting the gate the leaves blew between the two houses and she called the police. They told her that 911 was not for those type of neighborhood complaints. Now years later she wants ** to repair her side of the wall which has not been determined to be our fault. With underground watering, our backyard being lower than hers and our water bills are in the low $30s no one can show that we have done anything to damage the wall. It is unfair and unjust to ask ** to repair something we haven't done and if we don't they can put a levy on our property.

  Business Response

  Date: 05/09/2023

  The block wall between the homes is damaged. This wall is not a common element. Therefore, it is not the responsibility of the association to repair the wall. The courtesy letter clearly states that it is the responsibility of the homeowners to maintain and repair the wall. Both homeowners will need to repair the damage. CAMCO nor the association can take action for fix the problem.

  Customer Answer

  Date: 05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We are in agreement that both homeowner's repair each individual side of shared wall per Camco/Elkhorn response. We can expect to receive no further communications or liens in the future regarding this wall problem from the Association.                     

  Sincerely,
  
  *********************************