ComplaintsforGalaxy Capital Acquisitions, LLC

• Initial Complaint

  02/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I agreed to pay off a debt as long as interest and penalties were removed. Galaxy international said the company ************* agreed to it since the original purchase was through them. I paid off the correct amount that was due. I now received a 1099C from Galaxy International which was not agreed upon. They do not have anyone that answers the phone lines to get corrected and one of their sister companies told me to call a phone number and the number given to me was a lie as it was a phone number to an airport. Please help me rectify the situation

  Business response

  03/02/2023

  March 2, 2023
  RE:  *****************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern. 
  
  Due to the public nature of this forum, we advise the consumer to contact GIP at ************** for further information. 
  
  We trust this response will satisfy your request. 
  
  Regards,
  
  ************************

  Customer response

  03/02/2023

   
  Complaint: 19444141
  
  I am rejecting this response because:

  I have called that number numerous times and theres no one that answers the phones. One department that answers is a seperate collector and has nothing to do with Galaxy. And the person that did answer in that department ******* international. Lied to me and told me to call a number and the number she gave me was an airport! They are scammers! I want this corrected now or we can file a lawsuit! 
  
  Sincerely,
  
  *****************************

  Business response

  03/03/2023

  March 3, 2023
  RE:  *****************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern. 
  
  Due to the public nature of this forum, we again advise the consumer to contact GIP at ************** for further information.  Test calls to the number are answered when the consumer prompt #3 is chosen.  Alternatively, please contact us at our website *********************************** so we may begin secure electronic communications.
  
  We trust this response will satisfy your request. 
  
  Regards,
  
  ************************

  Customer response

  03/06/2023

   
  Complaint: 19444141
  
  I am rejecting this response because:

  they are lying. Option 3 is a department for another creditor. They have nothing to do with Galaxy international. I am not playing anymore games with them. 
  
  Sincerely,
  
  *****************************

  Business response

  03/07/2023

  March 7, 2023
  RE:  *****************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  We reiterate our previous responses and encourage the consumer to again call or contact us electronically.  GIP does not have an option to refer a consumer to any other entity. See below. 
  
  Due to the public nature of this forum, we again advise the consumer to contact GIP at ************** for further information.  Test calls to the number are answered when the consumer prompt #3 is chosen.  Alternatively, please contact us at our website *********************************** so we may begin secure electronic communications.
  
  We trust this response will satisfy your request. 
  
  Regards,
  
  ************************

  Customer response

  03/07/2023

   
  Complaint: 19444141
  
  I am rejecting this response because:
  I have done this multiple times. Once again I am stating they have no one that responds. There is no website for them as listed. Im done playing games with this company. They have had previous lawsuits against them. I will not accept anymore responses. They need to send me a corrected 1099C debt cancellation asap reporting zero dollars on the form! 
  Sincerely,
  
  *****************************

  Business response

  03/09/2023

  March 9, 2023
  RE:  *****************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  As we have stated in our prior responses on this matter, due to the public nature of this forum, we will not discuss account details here.  We again urge **************** to reach out to us through our website hhtps://galaxyinternationalpurchasing.net/. Our home page has a message option for **************** to communicate with us directly and securely. 
  
  Regards,
  
  ************************

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Aspire Secured Card spoke to ******* Rep * ***** Supervisor ************* **** About my account -The App Worked thought it was active never got any call email text.-1/18 I paid $ ****** So I could Pay my Rent With Credit Card -Next days like 20th I had above chat because I noticed my payment went through but my balance wasnt updated.-Aspire said they Cant Refund me for their Mistake they gave the Money to Galaxy -I talked to Candy front Desk Galaxy Phone Call said No payment from Aspire came through for me -She said she was Expediting this could tell there was a Mistake * this Kind of thing Happens All the time With Galaxy - Told Candy Per Recorded call I Never entered a Payment Agreement with Galaxy Didnt know I owed them how ******************************* making a Mistake with my Rent Money Passing Responsibility.-Aspire Didnt have a Correct Number Address Email until I updated my info during this situation. I had moved -My Fianc A Uncle Died recently * Covid so yes I forgot about this Credit Account - NeedRent Refunded back to me.- The White lady I spoke to today at Galaxy was Disrespectful Called me a Liar -Ill be 35 ******* Full-time BS in SCIENCE INFORMATION TECHNOLOGY CYBER SECURITY 4.0 GPA. I Work -If she Didnt like **************** shes in the wrong field -yes I Cussed Frustrated Adult that Couldnt just have a Conversation. This White lady played Victim hung up after calling me a liar while Not Listening. -Got Smart with me About My Money. She Didnt Earn That Only Got it by Mistake. -I have chat from Aspire Pics of **************** -Funny same Mean White **** at Galaxy Wont Answer my Calls at All.-Candy wasnt nasty listened 1/23 9:44 am for 9 mins sweetheart.- I hated having to be nasty towards the white lady today off how I was treated. - Get the Recorded Call Unless she Deleted you Will See Im Honest.Thank you so much -You can tell I spoke to Candy at Galaxy 1st because in these Pics Galaxy Number Saved in my Phone Candy Galaxy

  Customer response

  02/01/2023

  I was asked if Galaxy info you listed was correct it is. Thank you

  Business response

  02/10/2023

  February 10, 2023
  RE:  *************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer would like to be contacted about an account owned by GIP.
  
  Due to the public nature of this forum, we advise the consumer to contact GIP at ************** for further information.
  
  We trust this response will satisfy your request. 
  
  Regards,
  
  ************************

  Business response

  03/07/2023

  March 7, 2023
  RE:  *************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern. 
  
  Due to the public nature of this forum, we will not post details of the consumers concern in our response.  I personally have not been able to contact the consumer and calls to the number listed below work.  I do encourage the consumer to also contact us securely through our website at www.galaxyinternationalpurchasing/net.
  
  Additionally, I have sent the consumer a letter explaining our response in further detail.
  
  We again advise the consumer to contact GIP at ************** for further information, or securely at www.galaxyinternationalpurchasing/net.
  
  
  We trust this response will satisfy your request. 
  
  Regards,
  
  ************************

  Business response

  04/25/2023

  April 25, 2023
  RE:  *************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  We reiterate the previous responses sent on this file and encourage the consumer to contact us as listed below.
  
  Due to the public nature of this forum, we will not post details of the consumers concern in our response.  I personally have not been able to contact the consumer and calls to the number listed below work.  I do encourage the consumer to also contact us securely through our website at www.galaxyinternationalpurchasing/net. 
  
  Additionally, I have sent the consumer a letter explaining our response in further detail.
  
  We again advise the consumer to contact GIP at ************** for further information, or securely at www.galaxyinternationalpurchasing/net. 
  
  
  We trust this response will satisfy your request.  
  
  Regards, 
  
  ************************
  
  

  Business response

  06/09/2023

  June 9, 2023
  RE:  *************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  We reiterate the previous responses sent on this file and encourage the consumer to contact us as listed below.
  
  Due to the public nature of this forum, we will not post details of the consumers concern in our response.  I personally have not been able to contact the consumer and calls to the number listed below work.  I do encourage the consumer to also contact us securely through our website at www.galaxyinternationalpurchasing/net.We have also separately reached out to the consumer via letter and have heard no response from the consumer, other than for her to reopen this complaint for the fifth time.
  
  Additionally, I have sent the consumer a letter explaining our response in further detail.
  
  We again advise the consumer to contact GIP at ************** for further information, or securely at www.galaxyinternationalpurchasing/net.
  
  
  We trust this response will satisfy your request. 
  
  Regards,
  
  ************************

  Customer response

  06/16/2023

   
  Complaint: 18950854
  
  I am rejecting this response because:
  There is no way for me to reach ***** I have called multiple times left messages.
  Sincerely,
  
  *************************

  Business response

  06/27/2023

  June 27, 2023
  RE:  *************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  We reiterate the previous responses sent on this file and encourage the consumer to contact us as listed below.
  
  Due to the public nature of this forum, we will not post details of the consumers concern in our response.  I personally have not been able to contact the consumer and calls to the number listed below work.  I do encourage the consumer to also contact us securely through our website at www.galaxyinternationalpurchasing/net.We have also separately reached out to the consumer via letter and have heard no response from the consumer, other than for her to reopen this complaint for the sixth time.
  
  Additionally, I have sent the consumer a letter explaining our response in further detail.  All responses and the letter explaining the details of her account have been sent to the email address she has provided.
  
  We again advise the consumer to contact GIP at ************** for further information, or securely at www.galaxyinternationalpurchasing/net.
  
  
  We trust this response will satisfy your request. 
  
  Regards,
  
  ************************

  Customer response

  06/27/2023

   
  Complaint: 18950854
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  06/28/2023

  I've called multiple times leaving messages I will call after I send this. I didn't enter into a payment agreement with Galaxy. Didn't know I owed money. I needed to pay my rent landlord takes credit cards. I remember I had my Aspire account I logged in the account wasn't closed or marked closed. I put my rent on the card to make a payment. Without my consent they sent my money to Galaxy for a collection debt. Aspire would not refund me they told me to call in get a refund from Galaxy. Galaxy has been never returned a call since. One of their employees told me this happens to people all the time and I would be able to get a refund. The person I spoke to at Galaxy had an attitude treated me like I was avoiding the debt I didn't know I owed. I feel I'm due a refund because I didn't agree to have my money placed on a debt I wasn't aware of. If I had a payment agree with Galaxy I could understand but I didn't. Aspire was wrong for sending my funds to Galaxy with no permission. My rent has to take priority over this debt.

  Business response

  07/10/2023

  July 10, 2023
  RE:  ************************* FINAL RESPONSE
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  We reiterate the previous responses sent on this file.
  
  We have reached out to the BBB directly to privately explain our stance on the matter, which we have also emailed and sent to ************** via mail. 
  
  We trust this response will satisfy your request. 
  
  Regards,
  
  ************************

• Initial Complaint

  11/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi I would like for someone from this company to contact me.You purchased a fraudulent debt which was removed from my credit report several years ago.I believe the amount is $1216 and it was purchased from Discover however when my identity was stolen when I started college someone maxxed out that card and I was unaware of it until more than a year later.

  Business response

  12/09/2022

  December 9, 2022
  RE:  *****************************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer would like to be contacted about an account owned by GIP.
  
  Due to the public nature of this forum, we advise the consumer to contact GIP at ************** for further information, or ***************************, the firm handling this matter, at ************.  
  
  We trust this response will satisfy your request.  
  
  Regards, 
  
  ************************
  
  

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 19th, I began receiving letters for lawyer advertisements telling me that a lawsuit has been filed against me by Galaxy International Purchasing LLC. Galaxy International Purchasing LLC has not contacted me once about this matter nor sent me any mail communication. They have not served me nor properly notified me about this lawsuit by any means. I have not received any mail concerning the debt. I can attest to this as **** scans each of my letters and notifies me everyday of my mail via email. I have records of my mail for every day, dating back to 2019. I never gave anyone any handwritten permission that they could sell my personal information to any third party. I did not give anyone permission to sell my information to Galaxy International Purchasing LLC. I have not received any calls from them whatsoever, nor have they left any voicemails. How is it possible that a company from ********* has my personal information when I have never given any written consent? I only found out about this through advertisements from lawyers who want to defend me in this matter. I have not been served in person about this lawsuit nor have they reported this to a credit bureau. They have made no efforts to contact me to resolve this matter.

  Business response

  12/02/2022

  December 2, 2022
  RE:  ***********************
  
  To Whom It May Concern:
  
  Galaxy International Purchasing, LLC (hereinafter GIP), is in receipt of your recent correspondence.  We appreciate the opportunity to respond to the consumers concern.  It is our understanding the consumer would like to be contacted about an account owned by GIP.
  
  Due to the public nature of this forum, we advise the consumer to contact GIP at ************** for further information, or ***************************, the firm handling this matter, at ************. 
  
  We trust this response will satisfy your request. 
  
  Regards,
  
  ************************

• Initial Complaint

  08/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid my account with Galaxy Acquisitions two months ago, which they purchased from **** FUNDING with the bank of ******** being the original creditor. I am still waiting for them to report the account being settled to the credit bureaus. I didn't receive a letter of payment from them. I called but they Hang on me and cannot email them so I don't know what to do.

  Business response

  09/18/2022

  Business Response /* (1000, 5, 2022/08/30) */ August 30, 2022 RE: ****** ******** To Whom It May Concern: Galaxy International Purchasing, LLC (hereinafter "GIP"), is in receipt of your recent correspondence. We appreciate the opportunity to respond to the consumer's concern. It is our understanding the consumer desires credit bureau reporting updated due to an account resolved with GIP. GIP does not report to the CBRs; however, a letter of resolution has been sent to Mr. ******** that he may utilize. Due to the public nature of this forum, we advise the consumer to contact GIP at ************** for further information. We trust this response will satisfy your request. Regards, Sarah C. D**** Consumer Response /* (3000, 7, 2022/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) As you can see the letter that Galaxy Acquisitions sent me it's very generic and doesn't indicate where the default or collection originated. I tried using the letter with the credit bureaus but they won't accept it. I need the original creditor account number and the **** account number as well Thank you for help. Business Response /* (4000, 9, 2022/09/01) */ Dear Mr. ********, Your response has been reviewed and a new letter with the requested information has been sent to you. Please contact us at ************ with any further questions. Regards, Galaxy Capital Acquisitions, LLC

• Initial Complaint

  07/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They are garnishing my wages and taking the maximum allowed. I don't even know what it's for. I am barely getting by as it is and the money they are taking is really putting me in a bind.

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/07/20) */ July 20, 2022 RE: ****** ****** To Whom It May Concern: Galaxy International Purchasing, LLC (hereinafter "GIP"), is in receipt of your recent correspondence. We appreciate the opportunity to respond to the consumer's concern. It is our understanding that the consumer is unsure about a debt alleged owed to GIP. Due to the public nature of this forum, we advise the consumer to contact the law firm handling the matter, ************ LLP at ************ or GIP at ************** for further information. ************ LLP has sent validation of the debt to the consumer accordingly. We trust this response will satisfy your request. Regards, Sarah C. D****

• Initial Complaint

  07/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am being sued by Galaxy international purchasing LLC through ************ LLP. When I contacted ************ LLP they informed me that Galaxy international was in fact ***********. At this point I'm totally confused. I asked how it would report to my credit report if paid since Galaxy international was not on my credit report. She appeared to have no answer for me. She told me to contact the original creditor who then told me to contact Galaxy. I have requested that this be removed from my credit report with no clear answer.

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/07/21) */ July 21, 2022 RE: *** ***** To Whom It May Concern: Galaxy International Purchasing, LLC (hereinafter "GIP"), is in receipt of your recent correspondence. We appreciate the opportunity to respond to the consumer's concern. It is our understanding the consumer desires credit bureau reporting updated due to an account resolved with GIP. GIP does not report to the CBRs; however, a letter of resolution has been sent to Ms. ***** that she may utilize. Due to the public nature of this forum, we advise the consumer to contact the law firm handling the matter, **************** at ************ or GIP at ************** for further information. We trust this response will satisfy your request. Regards, Sarah C. D****

• Initial Complaint

  04/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business sued me for a debt that I owed even before they sent me a letter to resolve the debt with them. I could not pay the debt because I lost my job during the pandemic. I answered the lawsuit, and at which time I told them I would settle with them. I went on to make online payments, which I satisfied the dollar amount, however, they never deducted the money from my bank. They now are coming back to tell me I never paid them. There is all the information on their online payment portal showing that I attempted to make payments. I am not sure why they are making this so difficult and causing me so many problems as they have clearly never tried to work with me to solve the debt at all.

  Business response

  08/17/2022

  Business Response /* (1000, 5, 2022/05/04) */ May 4, 2022 RE: **** ******** To Whom It May Concern: Galaxy International Purchasing, LLC (hereinafter "GIP"), is in receipt of your recent correspondence. We appreciate the opportunity to respond to the consumer's concern. It is our understanding that the consumer is upset that a payment arrangement was agreed to via a legal agreement and is asserting money was never taken from her when she attempted to pay via our third party service provider, ******************* web portal. We have investigated the matter and believe there was an error with Ms. ********'s account entry. **************** has advised that each payment attempted went to an account listed by Ms. ******** that was frozen. Numerous attempts to contact her to resolve this were made via letter and by phone on December 3, 2021, December 06, 2021, December 21, 2021, December 31, 2021, February 3, 2022, February 21, 2022, February 28, 2022, March 2, 2022, March 10, 2022, March 14, 2022, March 22, 2022, March 25, 2022, March 31, 2022, April 7, 2022, April 12, 2022, April 22, 2022, April 28, 2022 and May 5, 2022. GIP is happy to assist Ms. ******** and advises she should contact **************** who is servicing the account at ************. GIP may also be reached at **************. We trust this response will satisfy your request. Regards, Sarah C. D**** Consumer Response /* (3000, 7, 2022/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never been contacted by Galaxy International Purchasing regarding my account. If GIP contacted me, they never left any message in order to call me back. I do not answer numbers if I do not know who is calling. I never received any mail from GIP or ************ regarding my payments at all until April 2022. Since I am writing this on May 5th, 2022, I do not understand how they could have contacted me today since they submitted the response yesterday, May 4th 2022. My bank account that I listed for payments was never frozen and I can contact the bank in order to show proof that the said bank account in question was never and has never been frozen. I have also kept all of the correspondence that I have had with ************, and at no time did they contact me regarding the account. I have also contacted and hired a lawyer to deal with ************ and their collection practices. Business Response /* (4000, 9, 2022/05/06) */ May 6, 2022 RE: **** ******** To Whom It May Concern: Galaxy International Purchasing, LLC (hereinafter "GIP"), is in receipt of your rebuttal to our response to your complaint. We appreciate the opportunity to respond to the consumer's concern. As previously stated, our records do show attempts to contact Ms. ********. We do not show any attempts by Ms. ******** to contact **************** or GIP when she realized her payments were not processing appropriately. Again, GIP is happy to assist Ms. ******** and advises she should contact **************** who is servicing the account at ************ to have this matter rectified. GIP may also be reached at **************. We trust this response will satisfy your request. Regards, Sarah C. D****

• Initial Complaint

  04/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I'm on disability and according to **** law and per my lawyer I am not going to be garnished and cannot have a judgment for as little as I get per month and no I will not do a payment plan when I can't even afford to eat. So FYI don't you dare try to waste money trying to take me to court because I will counter sue.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/05/02) */ May 2, 2022 RE: ****** ********* To Whom It May Concern: Galaxy International Purchasing, LLC (hereinafter "GIP"), is in receipt of your recent correspondence. We appreciate the opportunity to respond to the consumer's concern. It is our understanding that the consumer is claiming a hardship regarding repayment on an account we have placed with our third party service provider, ***** ******** ***** Ms. ********* has been send validation of her account and we are happy to review any proof of hardship she may have. Should Ms. ********* have any further questions, GIP may be reached at X-XXX-XXX-XXXX or ***** ******** ***** who is handling this matter, at XXX-XXX-XXXX. We trust this response will satisfy your request. Regards, Sarah ** *****

• Initial Complaint

  04/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Galaxy International I have never heard of and have never been contacted by this company before. Received a court petition for $5000.00. How about you reaching out first and establish contact before sending someone to court. Let it be known that you are now working on the behalf of XYZ company. Whether or not you consumed an account through them. SCAMS are happening every day and we all work hard for our money. But to have it stolen, bullied and manipulated should also be a crime and someone should have you stand before a Judge. This course of action is not acceptable. People have no issues paying what they owe but it should be done in decency and in order. If they took the time to mail a judgement they could have done the same thing with sending a letter stating an attempt to collect a debt. Now I will counter with my lawyer by sending them a letter. With all the stuff that is going on in the world this is what businesses are doing now!!!!

  Business response

  08/18/2022

  Business Response /* (1000, 5, 2022/04/25) */ April 25, 2022 RE: ****** **** To Whom It May Concern: Galaxy International Purchasing, LLC (hereinafter "GIP"), is in receipt of your recent correspondence. We appreciate the opportunity to respond to the consumer's concern. It is our understanding that the consumer is upset stating legal collections are taking place on her account and claims she was not notified of the account prior to legal collections. We believe Ms. ****'s claims to be without merit as she has been contacted via letter numerous times before legal collections took place. We are having the firm handling this matter send her proof thereof. Should Ms. **** have any further questions, GIP may be reached at ************** or the firm who is handling this matter, ************************ at*************. We trust this response will satisfy your request. Regards, Sarah C. D****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩