Business ProfileforExcalibur Hotel & Casino

I previously stayed at Excalibur many years ago before Covid so I thought it would be nice to go back to the same hotel as both me and my wife had previous memories of this hotel. I had contacted the hotel before I made a booking and spoke to guest services as to how much a taxi or shuttle would cost to get to Excalibur once we arrived in *********. The guest services representative over the phone told me that it is a flat rate of a $17 for taxi if using cash. I than made a reservation with Trip.com. Trip.com Booking No. *********** and PIN ****. ********************** Confirmation No. *********. Booking dates were from April 29th - May 2nd in a Resort ***************. The first and last night we spoke to manager ****** who was nice and kind enough to offer us a free meal and to remove our resort fees. I complained the first night that taxi driver over-charged and ****** explained that taxi rates are not set by the hotel and guest services should not state any rate over the phone. The biggest complaint of our stay was housekeeping. Our bathroom was never properly cleaned with hair on the shower door and toilet seat had stains never cleaned. We made a complaint to manager ********************* the next day and she assured us that hotel would clean our bathroom properly. We came back later in the evening and the bathroom was not cleaned with stains on toilet and hair still left on the shower slide doors. We then spoke to manager *********************** who apologized and again reassured us that our room would be cleaned properly. We then went out the next day and came back in the evening to discover that our bathroom was still dirty and a dirty towel was left on top of our clothes. Someone from housekeeping had deliberately tried to destroy our clothes by putting a white dirty towel that had a strong chemical smell on top of our laundry. Both me and my wife feel that the hotel stole our vacation to *********. I thought after Covid that this hotel would be better and cleaner but I was wrong.