Reviews

Review Details

• Review fromXu S

  Date: 04/22/2025

  1 star
  This hotel has terrible and racial security personnel. I stayed in this hotel and got door knocked and hammered by 3 security persons (April 20, 2025). They claimed to received noise complaint and asked me to stepped outside my room and asked me questions ( I shows them ids immediately and confirms I am a guest)… the guard started by telling me that ‘this is Nevada. I do not know where you come from, but….). I wonder if they would say the same to other guest if they were not minority. They did not even apologize afterwards when they were wrong in breaking into my room. I called the hotel management but no reply. This is a horrible experience. And I hope it rings alarm when you want to stay in this hotel

• Review fromFaisal T

  Date: 03/02/2025

  1 star
  I came to this hotel to gamble and relax. I experienced Nothing but a headache. My awesome casino host told me my room was comp’d. To charge all room charges to the room and he will comp my charges based off my play. Playing $200-500 hands on table games. On 3/1/25 we decided to order food from Gordon Ramsey and nook coffee spot, spent around $110 for dinner. I got an email saying that the food is ready for pick up. So I sent my uncle to go pick it up from Gordon Ramsay, and nook coffee. After picking up the food, he couldn’t get up the elevator because the key card wasn’t working to activate the elevator. He didn’t have his phone or wallet with him. So after waiting 20 minutes for security to help him, he decided to walk to the Front desk to get help. Front desk called the room and I answered the phone. I was advised to go downstairs with my wallet and talk to the front desk. They took my uncle’s room keys because he didn’t have ID becuz his ID was in the room. I called my casino host and he spoke to the front desk. He told them that I’m a high limit player and that he comp’d my dinner and there shouldn’t be any Problems accessing the elevator or the room. The lady at the front desk made me a room key After verifying my ID and verifying I’m a diamond elite card holder. She told me everything should be fine. I walked to the elevator and it still didn’t work. So I had to go back to the front desk. I was then advised to wait for a manager. After 40 mins of waiting, she approached me, & was extremely rude. She said that the room Locked because someone was in there. There was no one in the room I told her I also told her then why is the elevator not working? She responded by shrugging her shoulders and walking away. My food is cold. It’s been over two hours since we ordered this food. I also asked her to contact the restaurant and re-order the food for me or refund me. She responded rudely by saying no NOT MY PROBLEM This is not how you treat a diamond member.

• Review fromJen F

  Date: 01/24/2025

  1 star

  Jen F

  Date: 01/24/2025

  I stayed here on a business trip in January. First issue was elevators, 1/2 the time you couldn't get your key to work on the elevator to get to your floor.... also the elevators made terrible noises like they have never had any maintenance done to them. The puckering of the carpet in the hallways is a terrible trip hazard! Walking into our room the carpet was ripped and looked like its never been cleaned, the room itself was not clean. The thermostat in the room was broke and kept the room at a miserable hot temp. The shower door didn't seal well and would get the bathroom floor all wet. The rooms are not well insulated, as you could hear everything going on in the hallway. Our shades would not shut all the way. The construction going on in the pool area was loud.....and they have NO comfortable chairs to sit on outside!! Our bed was the most miserable bed I've ever slept in along with the very flat pillow! Was charged extra fees at check in that I wasn't aware of before hand. The WIFI was awful. I've never complained about where I've stayed, but I will NEVER recommend this hotel to anyone!! Not even 1 star!!

  Flamingo Las Vegas

  Date: 02/10/2025

  Hello Jen,

  I’m truly sorry to hear about the issues you encountered during your stay in January. It’s clear that your experience was far from what we aim to provide, and I sincerely apologize for the discomfort and frustration you faced. The issues with the elevators, room cleanliness, maintenance, and the broken thermostat are completely unacceptable, as are the extra fees that were not communicated upfront. I also understand how disruptive the construction, noise, and uncomfortable furniture must have been. Your feedback is extremely valuable, and we will be taking it seriously as we work to improve the quality of service and the overall guest experience. We are committed to making sure that all aspects of our property meet the standards you should expect. Thank you for bringing these concerns to our attention, and please feel free to reach out to us at 877-716-4500 if you'd like to discuss further or if there’s anything we can do to help address the situation.

• Review fromRuth R

  Date: 11/20/2024

  1 star

  Ruth R

  Date: 11/20/2024

  I have stayed at the Flamingo many times but had not been back since Covid. The hotel staff were all pleasant, but in some ways seemed limited by support policies. - I got sick on the way to Vegas. The front desk checked me in quickly. When I got on the elevator to go to my room the key card would not work. A Japanese family helped me get to my room. During my stay I found that my key card worked better on some elevators. Also, almost to a man, everyone who got on the elevators for the first time had trouble with these cards. - My sickness persisted and I called the front desk to see if there was an urgent care clinic nearby. The employee said she had some recommendations if I had a pen. I did not. I asked if she could text or email me the information and she said she was unable to do that. - The next day I went to the front desk and asked about urgent care clinics. The receptionist talked to her supervisor and did an online search. She eventually came up with a place that was reasonably close. It is surprising to me that a hotel as big as this does not have written information about local health care with a map that shows location. I ended up in an Emergency Department behind the Horseshoe. I am a nurse and I doubt that my sickness rose to the level of Emergency care, but I was there and it was my option. - I asked that the resort fee be removed because I had been sick the whole time there. A supervisor was asked and did take off two days. I was grateful but this was difficult. I had my Emergency Department papers but I still don't think they believed me. - Finding bland food was almost impossible. Had I been able to walk much I could have gone somewhere else. As it was I ate bagels and very expensive shop food. For example: An 8oz. carton of milk at Starbucks was $6.25. The hotel venders seemed apathetic. Made me wonder if this hotel is going to go the way of ******. I love this old hotel and that would be sad.

  Flamingo Las Vegas

  Date: 01/27/2025

  Hello Ruth,

  Thank you for sharing your experience with us. We deeply apologize for the challenges you faced during your stay and for the frustration it caused, especially while you were feeling unwell. It’s concerning to hear about the issues with the key cards, the lack of assistance regarding urgent care options, and the challenges with food options and pricing. We truly appreciate your feedback, as it helps us identify areas for improvement. We understand how essential it is to have clear and accessible information about local healthcare services, and we’ll be reviewing this process to ensure that future guests receive the support they need in times of illness. Regarding your food experience, we apologize that these aspects were not more accommodating. We’ll be looking into the pricing and quality of food options, as well as the overall guest experience, to improve the value provided. We’re grateful that you’ve stayed with us in the past and we hope this experience doesn’t overshadow the positive memories you have of the Flamingo. Your feedback will be used to improve our service, and we hope to have the opportunity to provide you with a much better stay in the future. Thank you again for your understanding and for being a valued guest.

• Review fromSonja P

  Date: 10/27/2024

  1 star

  Sonja P

  Date: 10/27/2024

  Stayed here for our son's wedding. Saturday, 10-18-24, I tried calling to see about an upgrade and was disconnected, and hung up numerous times., Kept calling back and spoke to supposedly a guest service manager, he said he would get hold of a reservation supervisor and he took my number. Well he put me through to a voice mail and that disconnected. I tried all weekend. Monday, I called back again around 8am, was transferred 3 times to 3 different people, no one would or could help me. Finally I spoke with Terra Butler and she was able to help with out being hung up on and not being disconnected. Exactly what is a resort fee for? We stayed 3 days, I am not sure what the resort fee was for. Our first encounter was with a man in front of the Flamingo, thinking he could direct us, we asked where the parking is, instead of hello how can I help, he just pointed with his finger as if we knew where to go., You cannot get hold of anyone on the phone. Could not get hold of the Bell desk to get our luggage, which we needed for our son's pre-dinner wedding. We ended up going down to get our luggage from the storage., Also when checking out could not get hold of the Bell Desk, so we made 3 different trips to bring all our luggage down. That was fun. We had the Neapolitan 2 room so the Groomsmen could get ready and mom could as well. The T.V. cables were on the ground, under the dresser in the living room. There was only two bath towels, two wash clothes and two hand towels and we had two bathrooms. Also no bathmat, shower head was a fire hydrant, very strong., Toilet did not flush, but if we pushed it hard all the way down it almost felt broken it would flush. Bulb missing above the bed, door would not stay open. There was only 1 pack of decaffeinated coffee. We did self parking and our card key never worked to get out of the structure., We are just very disappointed on how you are not taken care of at the hotel.

  Flamingo Las Vegas

  Date: 01/27/2025

  Hello Sonja,

  Thank you for taking the time to share your detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay, especially given the significance of your visit for your son’s wedding. This is certainly not the experience we strive to provide for our guests, and we deeply regret the frustration and inconvenience you experienced. It’s concerning to hear about the trouble you had with getting in touch with staff, the lack of assistance with your luggage, and the maintenance issues in your room, such as the TV cables, missing towels, and problems with the toilet and shower. We understand how all of these factors would detract from your stay and would like to assure you that we take your concerns seriously. We will be addressing these service lapses with the appropriate departments to ensure that future guests receive better support, especially when it comes to communication, responsiveness, and room maintenance. Regarding the resort fee, we will also be reviewing the value it provides to guests to make sure that it’s clear and justified.
  We truly appreciate you bringing these issues to our attention, and we hope you’ll allow us the opportunity to provide you with a much more positive experience in the future. Again, we apologize for the inconvenience, and we hope the rest of your son's wedding weekend was memorable despite these challenges.

• Review fromNavjyoti B

  Date: 10/07/2024

  1 star

  Navjyoti B

  Date: 10/07/2024

  My experience with my family at Flamingo has not been good at all. I have been to Vegas 5 times stayed at Venetian, Mandalay Bay and others never had issues like this. I had complained and called the guest services almost every day. I checked in at flamingo on 10/5/2024 evening for a 3 day stay. I noticed the WiFi is not working and called the guest services. Wi-Fi team did not. Yesterday had called over 10 times and one once was able to be connected to the internet services team. The guest services don’t have the courtesy to wait for me to get connected to the Internet service provider even I had notified them no one picks up after you guys transfer the call to Internet service provider. They send it to a third party for Internet. But experience has been degraded like anything with couple of hours of my day and evening yesterday just been spending on calls. Tried on registration area, can’t get to complaints area queues long and always says wait in queue for complaints. About the room, bathroom is not in good condition. The body wash drips, one of the shampoo stack is missing. Wash basin taps not a good condition. Even on basic rooms never expected Flamingo will have these type stuff. Not sure what is the resort fee is for if they can’t provide a basic wi-fi connection. This room has to be the worst I have stayed. They need to verify these this before confirming reservations or rooms for guests. I won’t spend any time of my today calling these guys, I am not here for a troubleshooting session on wi-if. Will try to checkout early tomorrow. Have not used any of their amenities would want my resort fees refunded. Not sure what’s the right place to post. Hope some one will view this and fix and take necessary actions.

  Flamingo Las Vegas

  Date: 01/27/2025

  Hello Navjyoti,

  Thank you for sharing your experience with us. We are truly sorry to hear that your stay at the Flamingo has been so disappointing. Your concerns about the Wi-Fi issues, the condition of your room, and the lack of responsiveness from guest services are certainly concerning, and we sincerely apologize for the frustration this caused. It’s unacceptable that you had to spend so much time on the phone trying to resolve issues without proper support. Additionally, we apologize for the condition of the bathroom and amenities, which did not meet the high standards we aim to provide. Your comments about the resort fee are also noted, and we understand how frustrating it can be when services aren’t delivered as expected. We’ll be forwarding your feedback to the appropriate teams so they can investigate the matter further and work on resolving these issues. As for your resort fee, we understand your disappointment, and we encourage you to reach out to our customer service team directly to discuss a potential refund. We deeply regret that your stay was affected in this way and hope you will consider allowing us another opportunity to provide you with a better experience in the future. Thank you again for bringing these issues to our attention.

• Review fromDianne C

  Date: 09/30/2024

  1 star

  Dianne C

  Date: 09/30/2024

  4 out of 8 rooms with problems and we were met with major attitude for complaining! •Room 1 The water faucet in the bathroom did not work in the first room. •Room 2 the room looked like it was under construction and furniture was missing. There was mold in the tub and around the bathroom faucet. The vanity had a layer of dirt on the molding. Wallpaper was tearing off the wall of the bathroom. •Room 2.1: We were placed in a new room and that room’s AC didn’t function properly. We learned from the maintenance person that there is a master control outside of the room that was only used upon guests complaining. The thermostat was set in the room at 65 but the room temperature was 75-80 most of the time. •Room 3 The toilet seat was missing from the toilet. The sheets and bedding were crunchy and felt dirty. The water in the shower was so hot, it burned even on the cool setting. Housekeeping wouldn’t send up fresh towels until we complained to the maintenance person who radioed someone to remedy the situation. •Room 4 had a pungent smoking odor. The shower water was cold to lukewarm. T Guest services wasn't helpful! I asked for another room and was informed that the hotel was sold out over the weekend. I asked to speak with the manager and at that time was very frustrated. Instead of empathy, I received attitude. Instead of assurance that the rooms would be remedied, I was told someone should be up to check them out. When I asked to speak with someone in an elevated position, I was told the night manager owned the hotel and was the highest person on staff; she called herself the CEO and president. The crescendo of the stay is perhaps more enlightening than anything as to the condition of the Flamingo hotel. One of the elevators near the habitat was not working for 2-3 days. On our last day, we saw the elevator repair man working on it and next to him to quench his thirst was a Heineken beer.

  Flamingo Las Vegas

  Date: 01/27/2025

  Hello Dianne,

  Thank you for sharing your detailed feedback, and we truly apologize for the issues you encountered during your stay. It’s unacceptable that you had to deal with such a range of problems across multiple rooms, and we completely understand how frustrating that must have been, especially when compounded by unhelpful service and poor communication. The issues you’ve mentioned—such as faulty water faucets, mold, missing furniture, dirty bedding, non-functioning AC, and unpleasant odors—are far below the standard of cleanliness and maintenance we aim to provide. Additionally, the attitude you received from guest services and the lack of empathy when you raised these concerns is troubling and not reflective of the service, we want our guests to experience. We also apologize for the extended wait times and inconvenience caused by the broken elevator, as well as the behavior of the staff you encountered. No guest should feel dismissed or disregarded when they voice concerns about their stay. We will be forwarding this information to the appropriate teams for review and improvement, as your experience highlights several key areas that need immediate attention. Your comments about the management's response and the situation with the elevator repair are especially concerning and will be taken seriously. We deeply regret that your stay was impacted in this way, and we hope you will consider giving us another opportunity to provide a better experience. If you would like to discuss this further or request a follow-up, please feel free to reach out to our guest relations team directly. We truly appreciate your feedback and will work hard to address these issues.

• Review fromJim J

  Date: 09/11/2024

  1 star

  Jim J

  Date: 09/11/2024

  I filed a complaint on 8/18 through the flamingo website. I got the response that a team member would contact me soon. On 9/11 I still had not heard back so I called in. The first call put me on hold for 5 minutes then transferred me to a closed department asking me to call back (this is around 2:30 PM on a Wednesday no-holiday) not sure why they were closed. Then I called back and the person I spoke with was very polite but refused to honor my simple request. I would appreciate it if someone would tell me: 1. Why nobody answered request ****** - ******? 2. Why my original request below could not be accommodated? I bought tickets for my wife and I to see Piff the magic Dragon on Saturday October 5. The show was canceled. I asked to switch to Sunday October 6 and it was a huge price increase. That does not seem fair. Sunday night should be cheaper. Any way you could help get me tickets for the Sunday show for the $109 with fees and taxes I paid? We will be in Vegas October 4th through 7th. W are seeing Blue Man Group on the 4th at 8 PM and unavailable from 3 to 6 on 6th. Otherwise, we are free.

  Flamingo Las Vegas

  Date: 01/27/2025

  Hello Jim,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delayed response to your complaint and the frustration you experienced with the follow-up process. It's clear that your concerns were not addressed in a timely or satisfactory manner, and we deeply regret that you’ve had to go through this. Regarding your ticket request, we understand your disappointment about the price increase when trying to reschedule for Sunday’s performance. We agree that it doesn’t seem fair, especially since the show was canceled through no fault of your own. Once again, we apologize for the inconvenience you’ve faced and thank you for your patience as we work to resolve this for you. If you have any other questions or need further assistance, please don’t hesitate to reach out.

• Review fromVeronica W

  Date: 09/02/2024

  1 star

  Veronica W

  Date: 09/02/2024

  During our stay, my husband and I didn't have soap for two days. We asked housekeeping for soap on four separate occasions. The first two times, they said they would bring it. The last two times, we complained and they said they would put us on high priority. We waited for over an hour all four times and never received soap. At this point, my husband went down to the front desk while I listened over the phone. He informed them that we were promised soap four times without receiving it. When I asked to speak with them, they said I needed to come down. I said I didn't want to be in the lobby without soap. They said someone would send it. When he asked when we would receive it, they said they didn't know. He said he wouldn't leave until he received it, and they told him that "he could stand there and stare at the wall." At this point, I came down and yelled at the front desk to complain. They called security. I called my brother, a diamond member. Security came, and my brother and sister entered the lobby. For several minutes, one security guard blamed my husband for not asking housekeeping. My husband told him that we never saw housekeeping and called them four times. Another security guard then made a comment that I could have bought soap if I needed it that badly. I asked him if he was talking about my hygiene. The first security guard nodded. I moved to the side and asked him directly if he was going to disrespect a client. The head security guard then approached me and threatened to have us kicked out of the hotel or press charges. The previous security guard also told me to "be a lady." I began to reply when my brother stepped in between me and security and lifted his arms to protect me. We then left. Upon arriving at our room, we bumped into housekeeping and asked for soap. They told us to ask the front desk. We received soap 30 minutes after we returned. I am filing this complaint because I felt sexually harassed by security and gaslit by reception.

  Flamingo Las Vegas

  Date: 01/27/2025

  Hello Veronica,

  Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you and your husband experienced during your stay. This situation does not meet the standard of service we aim to provide, and we deeply regret that you felt disrespected and mistreated.
  Please know that your concerns regarding the lack of soap, the interactions with housekeeping, and the behavior of the front desk and security staff are being taken very seriously. We understand how upsetting it must have been to feel disregarded and disrespected in this manner. We will be conducting a thorough review of the situation and addressing this with the appropriate departments.
  We take matters like this seriously and will do our best to ensure this does not happen again. If you wish to discuss this further or provide any additional details, please don’t hesitate to reach out. We are committed to resolving your concerns in the best way possible.

• Review fromLynnette V

  Date: 07/22/2024

  1 star

  Lynnette V

  Date: 07/22/2024

  I am beyond unsatisfied and disappointed in this hotel, first and i promise the last time. I was there 07/12-07/15/24 I booked a GoRoom Deluxe room and it was nothing what was pictured on the site. The room was dirty and out dated, no toiletries in the rest room or a mini fridge. When we called the front desk they said they would send some up and try and get our mini fridge taken care of it never happened. It took two days for housekeeping to come and clean our rooms and that's only cause i chased down a women in the hall. Showers were a mess as water would get all over the floors due to terrible drainage. then upon check in they ask if you have a car to register with your room, i said yes then come to find out they charge you 20 a night without even telling you, parking doesn't come included with your room either. We tried going to the pool Sunday and it was closed! but I was charged a resort fee, make it make sense. TO TOP IT OFF... On Sunday 07/14 we got stuck on the elevator going down to the lobby, my family and I were trapped for almost an hour. It was hot, we were anxious and scared. when we finally got out of the elevator due to firefighters assistance. We were greeted with two hotel security to escort us to the front desk, I thought it was to apologize for the agonizing moments we just went through (my dads girlfriend, was so bad they she needed medical attention) but no it was to charge my credit card 850 dollars for the damage caused to the elevator. Before i could lock my credit card to block the charge the manger had already done it. I tried to dispute it with the manger but she wouldn't hear us out and said it was our fault for dancing in the elevator. which is complete BS it was just a way to get money out of us for their crappy elevators we were on the 6th floor going to the Lobby and got stuck on the 4th. Its completely unethical. DO NOT stay here, spend a few more a night cause this would have NEVER happen at the ******** or ******.dispute wasmade

  Flamingo Las Vegas

  Date: 07/31/2024

  Hello Lynnette,

  Thank you for taking the time to write with your concerns. I was sorry to learn about your unpleasant experience during your recent visit.  Please accept my sincere apology for the many service breakdowns you had during your recent visit. It is never our intent to frustrate or inconvenience you, or any customer. As such, I will be sharing your comments with the management team in each department you mentioned to ensure that the issues you had are addressed.  

  Guests' safety is our first concern, and we are committed to keeping Flamingo as safe as possible. While we regret your experience on the elevator our security team did confirm your actions while on the elevator caused the elevator's disruption. However, our staff did all they could to ensure you exited the elevator safely and was sure to take quick action requesting medical attention for all effected guests. While we regret your experience, we are glad that all guests were ultimately safe.

  Kind regards,