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Find a Location

Suncoast Hotel and Casino has 1 locations, listed below.

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    Business ProfileforSuncoast Hotel and Casino

    Hotels
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/2013

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9090 Alta Dr, Las Vegas, NV 89145-8508
    BBB File Opened:
    2/2/2004
    Years in Business:
    28
    Business Started:
    9/28/1995
    Business Started Locally:
    8/22/2000
    Accredited Since:
    9/1/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Mr. Jim Ward, Vice President/General Manager
    Contact Information

    Principal

    • Mr. Jim Ward, Vice President/General Manager

    Customer Contact

    • Mr. Jim Ward, Vice President/General Manager

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/15/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Went to suncoast with my vehicle to have lunch with some Veterans , i myself am a disabled veteran. gave my keys to the Valet driver and entered the casino and headed to the restaurant. after entering the restaurant not even 2 minutes later got a call on the intercom to come back out to the valet ,so i did. After exiting the casino i saw that my truck was sideways ( on all tires still ) but in the valet and pointed towards the south.. as i walked up, my front left tire was stuck under the wheel well, and there was pieces of rubber all over the road , the valet driver told me he was making a U-Turn for some odd reason and he went over the hump and the tire started to rub under the wheel carriage and he continued to drive it like that dragging my tire under the truck and tearing it to pieces. After speaking with the valet , it was his first day working, being a nice guy, i did not make a statement and instead exchanged information with the driver and ended up just heading home because it just ruined my day. as i drove home the left front tire locked up and spun my truck on the freeway and i had to pull over, the wheel bearing broke and it locked up my abs and brake plates and my truck was close to being on fire as the brake pad was heated up to a bright red. i towed my truck home and waited for a call. after weeks go by, i did not get contacted so i went back to the casino weeks later to see what was going on, i ran into the same valet guy, he told me he couldn't take care of it, so i made a statement. I waited weeks again and was not contacted by anyone, so i took it upon my self to reach out to their risk management. after talking to them i had explained my situation and being i am a single father and a disabled veteran, this is my only vehicle and i towed it to a shop to get fixed hoping they would pay for the repairs. after two weeks of going back and forth with their HR, they sent me an email yesterday saying they have insufficient evidence that they damaged my vehicle and would not be paying for the repairs, now my truck is in the shop and i can not pay for it, i have missed multiple VA appointments during this time. the truck is in the shop completely fixed and i can't take it out because i dont have the funds for it. everyday i have been getting charged a storage fee so the tab is getting larger and larger by the day. crazy how a million dollar cooperation cant cough up $2500.00 for something they did. i am a single father of 3 young children and have a disability from the army that makes it hard to get around. being all 3 of my children have school, this has been such a stressor and halt on my life lately.
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    Customer Reviews

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    Local BBB

    BBB of Southern Nevada, Inc.

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