ComplaintsforThe Signature at MGM Grand
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 23, 2022 my wife and I checked into the Signature hotel MGM Grand. Upon arrival we used the valet parking, went to our room and approximately 30 minutes later got a phone call from Tricia C**** Senior Residential Services Manager. Stating that our car had a tire blowout. At that time she said they would replace the tire.She retrieved items out of the car which we later picked up downstairs. Somehow after this occurred, the damages ended up being around 7,000 dollars to the rental car and we have faced many issues trying to resolve this with hotel management. We passed the keys to the valet and whatever damage occurred was when we were already in the hotel. Please help us resolve this.Initial Complaint
02/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This hotel is refusing to refund any portion of my money. I was unable to stay due to a covid exposure, and me wanting to keep others safe and not expose them. I called and emailed and they refuse to provide any type of refund....which is ridiculous, since we're in a pandemic. Did they want me to come and infect people? I just don't get it!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
12 total complaints in the last 3 years.
5 complaints closed in the last 12 months.