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Business Profile

Incorporation

Incorp Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Incorp Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Incorp Services, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continues to harass me for a service I only used and paid for for one year. They demand I pay for 1k. Fraud. So much fraud.

      Business Response

      Date: 03/09/2023

      I have had a couple conversations with the client and explained InCorp's position and legal responsibilities as a registered agent provider. I also discussed with the client that we would work to an amicable resolution to the complaint, which we have done 

      Customer Answer

      Date: 03/13/2023

       
      Complaint: 19559230

      I am rejecting this response because:

      I was told by a phone number ********** twice on Friday that all of this was resolved and I owed $0 and that you are no longer my registered agent. Now I get notice that I owe $1200? This is not acceptable.


      Sincerely,

      *********************

      Business Response

      Date: 03/13/2023

      I spoke with the client this morning to discuss the message that she received was a " cross in the mail" type situation and reassured her that we have taken care of the complaint and assured her that this has been resolved. 

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for registered agent services for a new business in December of 2020. I paid up front for a year of services. Apparently it auto-renewed and the company emailed me an invoice for the next year. I recently received a call from a collection agency for unpaid services, late/mailing/collections fees. This was the first I had seen of any lateness. The email on file ********************* is no longer accessible due to an issue with the ATT/Yahoo merger. Incorp had my phone number, mailing address and I never received any communication from them. If they would have contacted me in another way I would have instantly paid my bill. I called Incorp immediately after talking to the collection company. I expressed my concern with not being contacted and would have appreciated them trying another way to reach out to me. I told the woman on the phone that I have a new email address. She did not take it down or change it. I inquired about canceling the service and she said I cannot do this because they are my registered agent with the ***********. I then followed up by their website chat to ask for a reach out and to give my new email address. I have heard nothing and had no acknowledgement to date from anyone. This feels like a bad practice to not try to work with your customer or try to reach them or work with them, especially since once they are the listed agent it is very difficult to get out of working with them. I have never had an unpaid bill in my life and if they would have looked at my credit history or just reached out to me, I wouldn't have this blemish on my credit. I would have paid the amount due immediately.

      Business Response

      Date: 11/28/2022

      We have contacted the client and have worked to an amicable resolution to the clients concerns, and continue to work with this client.

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      InCorp acted as my registered agent in ******** for a portion of my 25 years. My S Corporation restored pre-WWI vintage metal roofs. I discontinued any work any in the state in 2021. My accountant submitted a "Final Return" on Form 510 dated July 26th. My tax returns for 2021 were on a "valid extension".InCorp is insisting on bogus payments and has gone so far as to hire a company to collect over $1000 from me. I responded on July 1st by letter:"July 1, 2022 InCorp *************************************************************************** Re: Account ***** In response to your inquiry, my company ceased work in ******** during 2021. My ************************************************************************ the state InCorp acted as agent. My accountant reconfirmed this intention in response to a letter I received from ********, etal, dated 6/28. At the *** tax submission time period, I will be completing other forms for the state of Maryland.During 2022, there has been zero activity--sales, work, etc, in above state. For understandable reasons, the sequence of the official documentation required for a company closure has perhaps led to a misunderstanding.Very truly yours,************************************:********************** CPAs ****************************************************************"In restrospect, my final comment in my letter was too kind.I will not respond to their email such as their recent 9/30 email; letter only. Today am resending above July 1st letter to InCorp home office and cc their collection agency.

      Business Response

      Date: 10/06/2022

      Thank you for providing the detailed feedback regarding your concerns with InCorp and the cancellation of Roof Menders Inc. I understand that a final tax return may have been submitted with the **** however InCorp Services, Inc. remains listed as the registered agent with the ******** and ********** Secretary of State offices. I have attached copies of the Secretary of State records for quick reference. Due to the obligations of a Registered Agent, we are legally compelled to provide service until we are removed from public record or a dissolution filing is completed.

      This information was also communicated with the consumer on 9/30/2022. Please feel free to contact me with any questions regarding the cancellation policy as we are more than happy to work out an amicable resolution.

      *************************

      ************************

    • Initial Complaint

      Date:08/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I no longer have the company but they keep requesting money plus late fees

      Business Response

      Date: 09/18/2022

      Business Response /* (1000, 5, 2022/08/30) */ According to the Secretary of State website in Illinois, this clients business entity was " Involuntarily Dissolved", in January of 2018, meaning it was not dissolved correctly. Per the signed terms of use with InCorp Services, the client was made aware of the correct way to cancel services with InCorp Services, and that was and still has not been done. In light of the above explanation, I will still contact this client and attempt to work to an amicable resolution to his complaint. Consumer Response /* (3000, 8, 2022/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) As he mentioned he have talked and i was supposed to receive some sort of final confirmation and possible overpaid refund but still hasn't received anything yet. Business Response /* (4000, 12, 2022/09/12) */ I personally made a call and left a message informing the client that we had closed out the account as well as an automated email goes to the email address that is linked to the account. Beyond that I am not sure what else we can provide to this client.

    • Initial Complaint

      Date:06/02/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is trying to scam me. I used Incorp for my scorp for 2 years (2017, 2018) I was no longer using the scorp so I dissolved my scorp and notified Incorp at the end of 2018. A few days ago I was emailed from a bankruptcy law firm ********, ******* and ***** saying I owed $533.76. I discussed all this with my accountant and he also thinks I am being scammed. After researching Incorp and ********, ******* and **** I quickly realized alot of people have had the same thing happen to them.

      Business Response

      Date: 08/24/2022

      Business Response /* (1000, 5, 2022/06/03) */ I made a call to discuss the complaint with the client, but the recording said the mailbox was full and not accepting any messages and disconnected, I will attempt an email as I would like to review the clients account and try to work to an amicable resolution to the complaint Consumer Response /* (2000, 8, 2022/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Incorp reached out and we resolved the issue. Kevin J***** was very polite and professional and took care of it.

    • Initial Complaint

      Date:06/02/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is harassing me for money for services they have not provided or services and fees i never agreed to. This business never got off the ground. I tried to cancel years ago but they keep billing me for nothing. I have since dissolved my business but they keep harassing me for money threatening to send me to collections. Adding fraudulent charges to my account. This is just another story to the countless complaints that I see on here about this company. I will be hiring my own attorney to fight this if I have to.

      Business Response

      Date: 08/20/2022

      Business Response /* (1000, 5, 2022/06/03) */ very nice conversation with this gentleman, we discussed the service InCorp provides and we discussed the process to remove InCorp as the agent for the LLC. We have worked to a resolution that was suitable for both parties. Consumer Response /* (2000, 8, 2022/06/03) */ This case has been resolved. I spoke to a really cool guy named Robert and he was able to help me out and remove all the charges. He understood where I was coming from and was able to help me out. I am happy with the outcome.

    Incorp Services, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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