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Business Profile

Information Bureaus

IDCaller.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Bureaus.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requests for removal of information have gone unadressed, despite repeated attempts and warnings that I'm having trouble with stalkers.

    Customer Answer

    Date: 05/05/2024

    This business is increasingly looking like a scam.  Essentially a data/subscription hostage website.  I'd highly recommend contacting the ***** host and asking them to stop hosting it.  Their contact info is: *******************



    Customer Answer

    Date: 06/03/2024

    Because it appears highly likely the website is a scam, I'm not sure if it's within your means to contact the website's hosting domain (namecheap.com) and request it be removed.  The email for this is below and anybody can send a request.  I've already done this but they didn't respond to me, they might to you.  If you want to investigate them further, you can see their website info by searching for the domain (**********************************).  You'll notice it's not hosted in *******, which is a common tactic to create red tape for law enforcement if they ever want to take down the service.  Regardless, thanks for looking into this.

    *******************

  • Initial Complaint

    Date:10/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The most recent transaction was today 10/13/2023, there have been multiple transactions over the last year starting in May 2022. Each transaction (5) have been for ***** with my name attached and CC#. I may have agreed to this originally, but I do not remember doing so. I have attempted multiple times within the past 2 months to get a hold of anyone at the number listed, and my attempts to send a message on their contact page to cancel always errors out. I have also tried to log into this site but the password resets they send never work, it just shows an error. I've attempted on two different computers.

  • Initial Complaint

    Date:01/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged a reacurring fee from www.idcaller.com for $19.95 per month for a charge I never approved. i have been charged this every month since September. I wrote them through their website on 12/2/22 and did not ever get a resonse. I called them again today and emailed them through my email to terminate the membership. I have also requested a merchant block on my **************** account and they are still paying monthly charges to them. I feel I should get a refund of at least the January charges as I did request the termination. But from what I can see no one is getting the charges stopped. If I can't get a refund, I would at least like future charges stopped.

IDCaller.com is NOT a BBB Accredited Business.

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