Complaints

This profile includes complaints for Timeshare Defense Attorneys's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timeshare Defense Attorneys

  3320 N Buffalo Dr Ste 208 Las Vegas, NV 89129-7411

  
• 

  Timeshare Defense Attorneys

  8841 S Redwood Rd Ste A2 West Jordan, UT 84088-9290

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I strongly advise against hiring ******* ******** or his law firm. My experience has been marred by unethical practices, gross negligence, and a blatant disregard for Nevada law. Key points detailing my concerns of this firm: Legal Malpractice: The firm improperly canceled a contract without just cause, violating my legal rights and causing financial and emotional harm. ******* ******** failed to present crucial evidence in my case, leading to an unfavorable outcome and preventing me and my wife from making informed decisions about an offer from Hilton Grand Vacations. 2. Intimidation and Bullying: The firm engaged in unethical conduct by using an employee, ***** ******* ******, to intimidate and bully my wife and me into simply waiting to leverage none payment with the resort. This included threats to cease representation if we did not comply. 4. Violations of Nevada Law: Violations of Nevada Rule of Professional Conduct 1.4 (Communication): The firm failed to provide timely and necessary communication to allow informed decision-making. Violations of Rule 1.3 (Diligence): The firm displayed a lack of diligence in handling my case, missing key opportunities to protect my legal interests. Potential violations of Rule 8.4 (Misconduct): Engaging in intimidation tactics and actions that undermine public confidence in the legal profession. If youve experienced similar misconduct, you can file a complaint with the Nevada State Bar by visiting https://*****.org. Submit detailed documentation, emails, and timelines for review. ******* uses false promises and wording both with his employees and on his website along with the contract you sign to get away with collecting monies and sitting on it while skipping negotiation and going straight to leveraging none payment. Something I as a customer can do all by myself. This is a personal review and not legal advise. Beware, ask for documentation from the firm regarding your case. *******@************************* com

  Business Response

  Date: 02/13/2025

  ******, everything you indicated here is a bold faced intentional and malicious lie based on your failed attempts to get a result that is out of the scope of our representation; namely for us to force a mortgage lender to provide you with your desired loan rates. Nothing about our handling of your case was unethical or negligent. Unfortunately it is apparent that you are maliciously and baselessly attempting to harm the firms reputation.
  
  We had been diligently working on your case since you signed up for our service. This includes full transparency on the strategy to use for your specific circumstances by explaining it to you as well as providing written summaries of what the strategy would be. After explaining you expressed understanding and affirmation of the strategy as a sound one. We let you know that the process can be lengthy and for you we estimated about 18 months. When requested, all pertinent and available communications were provided to you. It is clear that after we provided you with copies of the correspondence you incorrectly misunderstood one of the communications from the resort to be an "offer", however what you fail to understand is that the "offer" in question was just to get you to continue to pay the resort for the rest of your life (something we had explained and continued explaining to you since the beginning of your process) and was against the strategy you employed us for and to which you agreed to proceed with. While you misunderstood the "offer", we were in active negotiations with your resort working to obtain the actual offer you intended to have knowledge of.
   
  The purported "bullying and intimidation" by our employee is exactly incorrect. All he did was convey the facts of your case and the actions we would and wouldn't take. You clearly didn't enjoy hearing these facts and now call this communication bullying and intimidation. There were no threats of ceasing representation, Rather, there were clear instructions that we would be forced to cease representation if you continued to behave in the highly unreasonable and non-cooperative way that would prevent our ongoing relationship, and you chose this as your best course of action leading to the termination of your contract with us. You were even provided a full refund because you made it impossible to perform our duties and we felt that since you were at the height of irrationality there would be no outcome that you would see as favorable with our representation.
  
  There was no violation of Nevada law as we did provide timely and necessary communication to allow you to make informed decision-making. You chose to ignore your attorney's interpretation of documents and instead to ignorantly and mistakenly interpret the communications that were presented to you. There was also no lack of diligence as we kept you informed of every major point in your case and answered any and all questions you had within our 2 business day policy, usually connecting with you on the very same day. Once again, there was no intimidation. You claim that you were threatened with action to cease representation of you but it was a warning that you need to let us do our job, like we have for thousands of other happy clients, and get you out of your timeshare.
  

  
  The firm in fact, did NOT improperly cancel a contract without just cause. You repeatedly demanded irrational and unreasonable things such as: 
  
  - you will only speak to the owner of the company and not the employees whose job it is to convey information and interface with you
  
  - you demanded we act in a way that made it impossible for us to perform our contractual obligations and we felt that the way you were trying to direct us would, in fact, cause you harm
  
  - you demanded results that we are not capable of achieving and not in our scope of representation

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22933921
  
  I am rejecting this response because:
  

  *** ******************** and Firm,
  
  Your response is filled with inaccuracies and misrepresentations. Lets address the facts:
  1. Refund and Stop Payment You initially issued a refund but then deliberately placed a stop payment on the check therefor the funds owed to me were never refunded those are direct lies. This directly contradicts any claim of good faith on your part. I have records confirming the stop payment issued by you the issuer of the check, which I have already submitted to the Nevada State Bar for investigation.
  
  2. Lack of Response I have made multiple direct attempts to contact you *** ******************** who is the owner of the firm regarding this matter, yet my requests continue to be ignored. Refusing to engage does not absolve you of your obligations of paying back monies which do not belong to you. That is called stealing and is punishable by the law.
  
  3. Misrepresentation of Services My complaint has never been about you Mr ******************** or the firm to to represent me in anything regarding a mortgage. It is about your firms failure to inform me of a critical offer that would have impacted my decision-making. This is a clear breach of duty. Your attempt to manipulate the history of events to justify unethical behavior is deeply concerning.
  
  4. Retaliation and Intimidation Your employees actions were not simply conveying facts but rather direct attempts to pressure and intimidate me and my wife into compliance of simply waiting for you and your firm to leverage none payment for the resort to cancel the timeshare.
  Something I have been able to accomplish without your help.

  
  Threatening to cease representation because I requested evidence of communication with ****** is not ethical lawyering and then stopping representation without just cause it is coercion.
  
  As a client, I had every right to request this information, and your firm had a professional obligation to provide it in a timely manner something you have consistently failed to do. Your firm has a well-documented history of complaints, and I am far from the only client dissatisfied with the neglect and lack of proper representation.
  
  The last thing I want to make clear is that my intentions were never to taint your or the firms name since it has been I've been contracted your firm in 2023 and I've been voicing my concerns over a few years directly to you and your firm. Your coercion, stealing and bullying has forced me to make you abuse public since I've contacted you directly to your firms email and you have chosen to ignore me. 
  
  Today is the final day I will wait for you *** ******************** to respond with a full refund. I have been reaching out for weeks, and you continued silence leaves me no choice but to proceed with legal action against you and the firm if you fail to refund me what is ours.
  

  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/14/2025

  ******,
  
  1. You cannot be refunded twice. A refund check was already issued to you.
  
  2. We responded to you and provided the correspondence based on your repetitive requests multiple times. We no longer represent you due to your uncooperative behavior.
  
  3. There was no misrepresentation of services. Your frivolous claim that we misrepresented service is based on your flailing attempt to find anything to justify this claim by looking at our website and claiming that we did not litigate your case. We have already gone over the litigation option with you, multiple times to remind you, and every time we did, your choice was to forgoe litigation in favor of our tried and true method of success. Once again, the 'offer' you insist on misinterpreting, is not an offer: it is an attempt to trick and decieve you into making life long payments to the resort. You chose to hire attorneys for their expertise in interpreting and navigating the legal field surrounding the timeshares but then decide your interpretation of documents has weight and reflects reality, but that cannot be further from the truth. 
  
  4. Once again, ******, your are disingenuously characterizing completely normal actions and communications by employees as 'intimidation' and 'retaliation' because you are upset.
  
  Representation was not ceased because you asked for evidence of our communications; Representation was ceased because of your completely unreasonable requests and your refusal to cooperate. 
  You do have a right to request information and we provided it to you. You do not however, have a right to coerce our firm into actions that we feel would be harmful to you and is against what we agreed to in the first place. 

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working with Timeshare Defense Attorneys two years ago. I spoke with a representative about getting out of my Wyndham timeshare. I explained the situation and was told that it would take about two years but they would be able to get me out of the timeshare. They also promised that they work with a company that would ensure my credit wouldnt be affected. About a year ago, a representative reached out to me and told me that they had reached an agreement with ******* and that I was no longer an owner and would not be responsible for paying my debt with *******. Great, I thought, but I continued to receive threatening calls and increased bills from *******. I contacted customer service through ********************** and was told that it may take some time for the billing department to be updated about their agreement with ******* and that I should ignore the bill. It has been a year since that was shared and I continue to receive bills and threatening calls from Wyndham. I asked if the attorneys at TimeShare Defense attorneys could share any paperwork that they had on communication or any agreement that they made with ******* and they said that everything was over the phone and they could only produce and initial letter they sent Wyndham when they took my case. I spent over 18k with Timeshare Defense attorneys and there is nothing tangible that I can see they have done outside of send that initial letter as I continue to be harassed by Wyndham and my credit continues to affected. In my many contacts with Timeshaee defense attorneys, I have been told to ignore all the calls from Wyndham at what point does my lawyer that I paid 18k to do something other than what I could have done at the beginning for free.. ignore the calls.. totally disgusted with how my case has been handled and the response we from customer service.

  Business Response

  Date: 11/04/2024

  Hello *******, this response comes after we had worked this out to a satisfactory conclusion where we addressed these concerns and you let us know you would remove the posting. Thank you for being a valued customer and for giving us a chance to work through this together. We have fulfilled all of our contractual obligations to you concerning this timeshare ownership cancellation.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed *************************** as my attorney to release me from my Timeshare in ********* He took my money and has not completed the job.Timeshare defense attorneys.com ****************************************. Arizonia ***** ************

  Business Response

  Date: 05/17/2024

  Hello *******,

  We understand your frustration as the process is taking longer than we had originally anticipated. Although it is taking longer, we are still working on the completion of your case and have been hard at work on this important issue for you.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife has a time share. They said they would get me out of and they have never lost a case. So I paid them **** in October 2022 to get it resolved. They told me not to pay the fees and they were in contact with the Timeshare and they would not send me anything anymore. They also told me that they work with a credit repair company and that they would take care of anything that *** get filed on my credit.After they got the money they had some attorney talk with me on the phone and basically said they would not take any court action and they would contact the Timeshare company. I didnt pay the fees they sent it to collections and filed a COLLECTION on my credit Timeshare Defense has done nothing and the credit repair company has done nothing

  Business Response

  Date: 01/30/2024

  Hello ****, I am following up on this complaint after we had spoken on the phone to make sure I addressed your concerns by email, phone and your post. We have been working on your case since you started and the credit repair company has been sent intake paperwork to get started on your credit repair as soon as you let us know you had a hit to your credit. As soon as you made us aware of the collection company we promptly sent them a cease and desist which forces them to leave you alone and deal with us as your attorneys as well as disputes the debt they claim you owe to the timeshare. On the phone you let me know you were satisfied with the information I had given you and we hope this resolves the matter. Please do not hesitate to reach out to us by phone or email if you need updates, clarification or have any questions concerning this ongoing process.

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this law office to help us get out of a Timeshare that made promises to us that were false. The also stated they would help to repair our credit. They ALONG with the credit repair agency has done nothing to help with this and they will not return phone calls or answer the MANY emails we have sent. We want them to do what we paid them to do and help us repair our credit. Here is the language sent to us in our welcome letter:Foreclosure: After there has been a default on your account, the resort will initiate foreclosure proceedings on your timeshare if it is deeded. The timeline for a foreclosure is approximately 18 months from the time of default. It is possible that this process is completed sooner or takes longer than our estimate of 18 months. For this strategy, we engage a premier third-party credit protection service (********* or ********). We will not ************* protection until there has been missed payments on your account. We DO NOT guarantee that there will be no initial impact to credit, however our credit protection partners will work for you for as long as necessary to remove any derogatory marks related to your credit. There is no additional charge to you for engaging premier credit protection.I have also enclosed a copy of our fee agreement. Please review page 5 of 7 for their commitment in providing credit repair assistance.Thank you.

  Business Response

  Date: 08/30/2023

  ***** there have been zero false promises made to you as all promises have been upheld by Timeshare Defense Attorneys. We do understand your frustration however, as this scenario you are dealing with is not the norm and we sincerely apologize for this inconvenience! The credit repair company is and has been working on your credit repair but it is unfortunately not an instant fix and is rather a process as they work within the credit bureaus reporting system to combat the negative marks on your credit. We have reached out to the repair company and they will be reaching out to go over this process with you and any questions/concerns you may have, shortly. 

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20542701
  
  I am rejecting this response because:

  We have been told NUMEROUS times that the credit agency "is working on it" and that "they will be contacting us".  After multiple phone messages and emails, we have YET to hear from them.  This was part of the service WE PAID FOR!  My sister submitted her paperwork to Credit IQ a year ago and I sent mine in January.  It shouldn't take a year to 9 MONTHS for them to do their jobs.  It is also completely unacceptable that they will not and have not responded to a single message or email sent to them!  I need someone higher up within the Timeshare Defense ***************** OR Credit IQ to contact us directly and let us know what they are doing to fix our credit reports AS PROMISED, and is in writing to us noted on page 5 of the attachment (note it says SWIFTLY) and outlined below:

  Credit Issues:
  If the Client becomes aware of any negative marks on the Clients credit report resulting
  from their timeshare purchase and notifies the Firm in writing, the Firm will engage the services
  of an experienced third-party credit protection/repair company. They will work swiftly in an
  attempt to remove the timeshare developer's negative mark from your credit report. The cost of
  these services is already included in the retainer agreement and the Client hereby authorizes the
  Firm to pay the company for its services on behalf of the Client. The companies that the Firm
  engages in this way have agreed to provide a lifetime of service to the Client. For clients with
  outstanding mortgages and at the clients request, this service will be provided proactively.

  Sincerely,
  

  
  *******************

  Business Response

  Date: 09/18/2023

  ***************,
  
  Please allow me address your concerns: We can confirm that Credit IQ has reached out to you concerning this issue and the services you paid for are indeed being rendered both by TDA and Credit IQ. Our promise has been upheld and Credit IQ has already engaged you for credit repair services swiftly. Although we can't be held responsible for another company's actions or lack thereof, I assure you that they are working on your credit and they will be more responsive than they previously have been going forward. This has been escalated to upper management and these communication issues with Credit IQ have been addressed. Please let us know if they do not keep in good communication with you but these concerns have now been very directly addressed with them. 
  
  
  

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 8/13/21 to 6/20/22 my sister and I were in contact with the company when they promised to help cancel our timeshare, they lied about their progress, and contacting our timeshare owner **************** Vacations, they took at least $4800 Dollars from our accounts combined, and then said we could receive a refund, money back guarantee if they couldn't help ** with our case, we never received that said refund.

  Business Response

  Date: 05/22/2023

  Hello ******,

  Timeshare Defense Attorneys did everything we promised we would and we are always very transparent and honest in our dealings. We started the case right when you signed up with ** and continued to work your case until you stopped making the required payments for services. Many law firms require the entire payment for legal services up front, our firm however, negotiated for you to have affordable monthly payments for the services while we worked to get you out of your timeshare without the full payment for services. We had tried reaching out on numerous occasions to collect the past due amounts, and continued to work on your case while you were past due, but we cannot work for free. Timeshare Defense Attorneys was forced to discontinue representation since you broke the agreement between us. 

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20085272
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 05/23/2023

  I contacted your company several times,  with updates on my cause, your Representatives lied about being in contact with my time share owners, I've already spoken to my time share owners about the situation they say they were never contacted by a third party and they never heard of timeshare defense attorneys , which brings me to the question of who where you all at the negotiating table with on my behalf because it wasn't with my timeshare owner, also as for the one late payment that I paid the following week, there was never any communication on ending service, or breaking a contract, if was only after I realized that your company wasn't holding up to its said values that I stopped making payments,  if your reading this don't work with this company 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/01/2023

  Hello ******,

  Unfortunately, your resort has lied to you which is not unusual as that is why the overwhelming majority of our clients contract our services. One of the most common complaints is the dishonesty of the resort(s). We did in fact initiate contact with your resort when we sent our initial letter of representation on 08/16/21, shortly after you signed up. The resort had even redirected correspondence to our offices pertaining to your accounts all the way up until we sent them the letter discontinuing our representation of you, which proves that they did in fact know about our representation of you.

  We emailed as well as mailed you notice, to the addresses given at the time of signing up with Timeshare Defense Attorneys, that your accounts with us were past due and gave you 14 days to resolve the matter, per the correspondence we sent. We in fact gave you a full 30 days, 16 days more than we normally allow for you to hold up your end of the agreement you signed but you failed to do so. We cannot perform services for free and since you breached the agreement we were forced to discontinue representation with your timeshare which we did on 08/15/22. Timeshare Defense Attorneys has been transparent and open with you but clients' participation is absolutely vital and we cannot provide services for free. 

  Your misunderstanding of the situation and the posting to our BBB account, is a disservice to potential future clients who wish to be alleviated of their burdensome timeshare obligations which we regularly resolve in our clients' favor.

  If you wish to resume our services and representation feel free to contact us and we will be happy to resolve this issue for you.