ComplaintsforTimeshare Defense Attorneys

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I payed *************************** as my attorney to release me from my Timeshare in ********* He took my money and has not completed the job.Timeshare defense attorneys.com ****************************************. Arizonia ***** ************

  Business response

  05/17/2024

  Hello *******,

  We understand your frustration as the process is taking longer than we had originally anticipated. Although it is taking longer, we are still working on the completion of your case and have been hard at work on this important issue for you.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife has a time share. They said they would get me out of and they have never lost a case. So I paid them **** in October 2022 to get it resolved. They told me not to pay the fees and they were in contact with the Timeshare and they would not send me anything anymore. They also told me that they work with a credit repair company and that they would take care of anything that *** get filed on my credit.After they got the money they had some attorney talk with me on the phone and basically said they would not take any court action and they would contact the Timeshare company. I didnt pay the fees they sent it to collections and filed a COLLECTION on my credit Timeshare Defense has done nothing and the credit repair company has done nothing

  Business response

  01/30/2024

  Hello ****, I am following up on this complaint after we had spoken on the phone to make sure I addressed your concerns by email, phone and your post. We have been working on your case since you started and the credit repair company has been sent intake paperwork to get started on your credit repair as soon as you let us know you had a hit to your credit. As soon as you made us aware of the collection company we promptly sent them a cease and desist which forces them to leave you alone and deal with us as your attorneys as well as disputes the debt they claim you owe to the timeshare. On the phone you let me know you were satisfied with the information I had given you and we hope this resolves the matter. Please do not hesitate to reach out to us by phone or email if you need updates, clarification or have any questions concerning this ongoing process.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We hired this law office to help us get out of a Timeshare that made promises to us that were false. The also stated they would help to repair our credit. They ALONG with the credit repair agency has done nothing to help with this and they will not return phone calls or answer the MANY emails we have sent. We want them to do what we paid them to do and help us repair our credit. Here is the language sent to us in our welcome letter:Foreclosure: After there has been a default on your account, the resort will initiate foreclosure proceedings on your timeshare if it is deeded. The timeline for a foreclosure is approximately 18 months from the time of default. It is possible that this process is completed sooner or takes longer than our estimate of 18 months. For this strategy, we engage a premier third-party credit protection service (********* or ********). We will not ************* protection until there has been missed payments on your account. We DO NOT guarantee that there will be no initial impact to credit, however our credit protection partners will work for you for as long as necessary to remove any derogatory marks related to your credit. There is no additional charge to you for engaging premier credit protection.I have also enclosed a copy of our fee agreement. Please review page 5 of 7 for their commitment in providing credit repair assistance.Thank you.

  Business response

  08/30/2023

  ***** there have been zero false promises made to you as all promises have been upheld by Timeshare Defense Attorneys. We do understand your frustration however, as this scenario you are dealing with is not the norm and we sincerely apologize for this inconvenience! The credit repair company is and has been working on your credit repair but it is unfortunately not an instant fix and is rather a process as they work within the credit bureaus reporting system to combat the negative marks on your credit. We have reached out to the repair company and they will be reaching out to go over this process with you and any questions/concerns you may have, shortly. 

  Customer response

  08/31/2023

   
  Complaint: 20542701
  
  I am rejecting this response because:

  We have been told NUMEROUS times that the credit agency "is working on it" and that "they will be contacting us".  After multiple phone messages and emails, we have YET to hear from them.  This was part of the service WE PAID FOR!  My sister submitted her paperwork to Credit IQ a year ago and I sent mine in January.  It shouldn't take a year to 9 MONTHS for them to do their jobs.  It is also completely unacceptable that they will not and have not responded to a single message or email sent to them!  I need someone higher up within the Timeshare Defense ***************** OR Credit IQ to contact us directly and let us know what they are doing to fix our credit reports AS PROMISED, and is in writing to us noted on page 5 of the attachment (note it says SWIFTLY) and outlined below:

  Credit Issues:
  If the Client becomes aware of any negative marks on the Clients credit report resulting
  from their timeshare purchase and notifies the Firm in writing, the Firm will engage the services
  of an experienced third-party credit protection/repair company. They will work swiftly in an
  attempt to remove the timeshare developer's negative mark from your credit report. The cost of
  these services is already included in the retainer agreement and the Client hereby authorizes the
  Firm to pay the company for its services on behalf of the Client. The companies that the Firm
  engages in this way have agreed to provide a lifetime of service to the Client. For clients with
  outstanding mortgages and at the clients request, this service will be provided proactively.

  Sincerely,
  

  
  *******************

  Business response

  09/18/2023

  ***************,
  
  Please allow me address your concerns: We can confirm that Credit IQ has reached out to you concerning this issue and the services you paid for are indeed being rendered both by TDA and Credit IQ. Our promise has been upheld and Credit IQ has already engaged you for credit repair services swiftly. Although we can't be held responsible for another company's actions or lack thereof, I assure you that they are working on your credit and they will be more responsive than they previously have been going forward. This has been escalated to upper management and these communication issues with Credit IQ have been addressed. Please let us know if they do not keep in good communication with you but these concerns have now been very directly addressed with them. 
  
  
  

• Initial Complaint

  05/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From 8/13/21 to 6/20/22 my sister and I were in contact with the company when they promised to help cancel our timeshare, they lied about their progress, and contacting our timeshare owner **************** Vacations, they took at least $4800 Dollars from our accounts combined, and then said we could receive a refund, money back guarantee if they couldn't help ** with our case, we never received that said refund.

  Business response

  05/22/2023

  Hello ******,

  Timeshare Defense Attorneys did everything we promised we would and we are always very transparent and honest in our dealings. We started the case right when you signed up with ** and continued to work your case until you stopped making the required payments for services. Many law firms require the entire payment for legal services up front, our firm however, negotiated for you to have affordable monthly payments for the services while we worked to get you out of your timeshare without the full payment for services. We had tried reaching out on numerous occasions to collect the past due amounts, and continued to work on your case while you were past due, but we cannot work for free. Timeshare Defense Attorneys was forced to discontinue representation since you broke the agreement between us. 

  Customer response

  05/22/2023

   
  Complaint: 20085272
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer response

  05/23/2023

  I contacted your company several times,  with updates on my cause, your Representatives lied about being in contact with my time share owners, I've already spoken to my time share owners about the situation they say they were never contacted by a third party and they never heard of timeshare defense attorneys , which brings me to the question of who where you all at the negotiating table with on my behalf because it wasn't with my timeshare owner, also as for the one late payment that I paid the following week, there was never any communication on ending service, or breaking a contract, if was only after I realized that your company wasn't holding up to its said values that I stopped making payments,  if your reading this don't work with this company 
  
  Sincerely,
  
  *******************************

  Business response

  06/01/2023

  Hello ******,

  Unfortunately, your resort has lied to you which is not unusual as that is why the overwhelming majority of our clients contract our services. One of the most common complaints is the dishonesty of the resort(s). We did in fact initiate contact with your resort when we sent our initial letter of representation on 08/16/21, shortly after you signed up. The resort had even redirected correspondence to our offices pertaining to your accounts all the way up until we sent them the letter discontinuing our representation of you, which proves that they did in fact know about our representation of you.

  We emailed as well as mailed you notice, to the addresses given at the time of signing up with Timeshare Defense Attorneys, that your accounts with us were past due and gave you 14 days to resolve the matter, per the correspondence we sent. We in fact gave you a full 30 days, 16 days more than we normally allow for you to hold up your end of the agreement you signed but you failed to do so. We cannot perform services for free and since you breached the agreement we were forced to discontinue representation with your timeshare which we did on 08/15/22. Timeshare Defense Attorneys has been transparent and open with you but clients' participation is absolutely vital and we cannot provide services for free. 

  Your misunderstanding of the situation and the posting to our BBB account, is a disservice to potential future clients who wish to be alleviated of their burdensome timeshare obligations which we regularly resolve in our clients' favor.

  If you wish to resume our services and representation feel free to contact us and we will be happy to resolve this issue for you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩