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Business Profile

Lighting Systems

Kalco Lighting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased light from amazon " Kalco Lighting 500522CH 2 Light Wall Bracket " worked for few months but then stopped turning on completely, tried to contact amazon they insisted I go to manufacturer since outside return period. Contacted company kalco but was told wouldn't assist since I didn't purchase from their site even though I got direct from amazon and authorized distributor for them. They kept telling me to go back to amazon and will not help me in any way.

    Business Response

    Date: 08/11/2023

    We have spoken to ***** before concerning this issue, in which we requested proof of purchase to determine if the fixture he purchased is still under warranty.  We have not yet received that information. Kalco Lighting does not sell its fixtures on Amazon.  Amazon is a platform that allows independent sellers to sell their goods, without knowing what store within the Amazon platform where he purchased the fixture, we cannot look for a record of a sale for the fixture 500522CH through our authorized distributor network. 


    We are happy to work with ***** once the proof of purchase is shared to determine if the fixture is still under warranty and to share all available options for repair or replacement.


    Please send the proof of purchase to ********************************* for further assistance.

    Customer Answer

    Date: 08/14/2023

     
    Complaint: 20389798

    I am rejecting this response because: already sent amazon receipt before and did again today shows purchased direct from amazon not third party seller on there so why is that still being question need way to fix please and thank you.

    Sincerely,

    ***********************

    Customer Answer

    Date: 08/16/2023

    Attached message from business responding. Still refused to help repair or replace **** was very condescending kept repeating same things 

    Business Response

    Date: 09/05/2023

    The screenshot ***** shared shows the seller as Amazon.com.ca in ******. As stated before, we do not sell directly through Amazon, so we cannot tell if this fixture was sold through an authorized distributor, from an individual, or how old this fixture is to determine if this fixture may still be under warranty.

    We have researched this fixture to see if this may fall under our standard 1 year warranty period. Our last sale to a ******** distributor was in 2018, 5 years ago. We have not received information from our distributors in ********** who have purchased this fixture that they have sold this fixture to Amazon in ******.

    We cannot tell from the information provided if this fixture was sold to Amazon from an authorized distributor or how old the fixture is. If you can find out who the distributor that sold the fixture to Amazon.com.ca is and let us know we can reach out to them concerning this fixture.

    Customer Answer

    Date: 09/06/2023

     
    Complaint: 20389798

    I am rejecting this response because:

    Sincerely,

    ***********************
     

    We're going in circles we discussed this multiple times I don't know where amazon buys their items from and have no way to find out. I'm not an Amazon employee so how would I have access to that information?

    Thanks for no support and being rude by email. Again I'll never use your items again and will be leaving reviews online to reflect that.

Kalco Lighting is NOT a BBB Accredited Business.

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