Complaints

This profile includes complaints for Climb Investco, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Climb Investco, LLC

  6543 Las Vegas Blvd S Ste 2B137 Las Vegas, NV 89119-3223

  
• 

  Climb Investco, LLC

  400 S 4th St STE 526 Fl 5 Las Vegas, NV 89101-6201

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ****************** Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 03/28/2025

  Climb is committed to being responsive and fair in its dealings with borrowers. As part of the companys mission, its important for Climb to put its borrowers first and support their long-term financial success. Upon receipt of the complaint filed by this borrower, Climb launched an investigation of the account in question. 
  The borrower applied for a loan with Climb via Climbs website on 9/20/2018 using the email address *********************** the same email address used to submit this complaint. During the application process, they confirmed the school and course they wished to enroll in, the financing amount, and other applicable details. The borrower requested a loan in the amount of $8,240. The borrower reviewed the Approval Truth in Lending Disclosure and Master Promissory Note on 10/1/2018 and confirmed the details of the loan, including that the requested loan amount was correct. All Truth in Lending disclosures were presented to the borrower at ********************** in accordance with Climbs standard process. This includes a rescission period of four days. The promissory note contains the electronic signature which reflects that all terms and conditions are agreed to at the time the document was signed.
  Additionally, Climb sent standard emails to the email address provided by the borrower at the time of the application, *********************** including an email with the subject Youve Been Approved! that included the terms of the loan and an email with the subject Your final loan details & estimated repayment schedule, confirming that the borrower took out a loan with the applicable loan documents. On 11/26/2018, the ***************************** (***) confirmed with Climb that the borrower was enrolled in the named course. As a result of this action, the tuition was originated to ACE on 11/30/2018.
  
  
  ACE contacted Climb directly on 10/10/2019 to initiate a partial refund of the loan. ACE stated that the borrower had withdrawn from courses and was, therefore, owed a refund of $1,524.94. The refund process was completed, and the borrowers loan balance was updated in the *** portal on 10/11/2019.
  Climb Credit is a loan originator, not a loan servicer. Climb does not conduct servicing or collections activities and does not conduct credit reporting, including reporting late payments to credit bureaus. Climbs third-party loan servicer, ****************************** (***), handles servicing on Climb loans.
  The borrower made semi-consistent payments towards this loan beginning in January 2019 through April 2020. Beginning in May of 2020, outreach was made multiple times by email and phone via Climbs third-party servicing partners, ***/Loan Science, to notify the borrower of the past-due account status. The loan was sent to collections on 10/15/2021, and outreach began via email through Climbs third-party collection partner, TrueAccord. 
  Upon receipt of this complaint, Climb contacted *** directly to request further information regarding this borrower. *** provided Climb with copies of the borrowers Enrollment Agreement, transcripts, attendance records, email communications between the school and borrower, and the borrowers payment agreement. The mailing address, phone number, and date of birth provided to the school are consistent with the information the borrower provided on their Climb application. 
  If the borrower has questions about their credit reporting or a copy of their signed loan agreement or would like to make a payment, they should contact *** directly. Additionally, if Climb receives a report of potential fraud or identity theft, the guidelines in place require that all information be immediately forwarded to the loan servicer so that they are able to launch an investigation. Climb will follow its internal procedures for identity theft and work with *** in order to further investigate and resolve the matter. To get in touch with them, please call their customer service line at ************. Their representatives are available to assist from Monday to Friday, between 7 am and 5 pm Central Time. 
  
  

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2024, I enrolled in a Cybersecurity boot camp at the **********************************. My original loan was for $10,745. Unfortunately, I had to switch course dates in September 2024 resulting in a lower tuition rate and a refund to the ******************************* in the amount of $6.309.16. So, my monthly payments were originally $447.71, but with the new repayment terms, they should be $315.46. I did opt to keep the payment at $447.71 to pay the loan off quickly. This is where things get sketchy, so up until 9-13-2024 full payments of $447.71 were being debited from my account. But starting on 10-13-2024 the amounts were being split into random amounts that ultimately equaled $447.71 but why the change? I tried contacting Launch who is apparently the servicer of this loan only to speak to someone who didn't know her a** from her elbow and claimed that not only could she not see a refund, but she had no idea why the payments were being taken out in random amounts. My final issue is did my loan start over when the refund happened? It shouldn't have because the loan number is still the same as the original funded loan. My challenge to climb is to explain this entire situation to me with written correspondence attached and I want to speak to an actual person, not some random representative who is reading a script and ******* me off the phone. Someone from Climb needs to explain this to me in writing and with a phone call.

  Business Response

  Date: 12/26/2024

  Climb is committed to being responsive and fair in its dealings with borrowers. As part of the companys mission, its important for Climb to put its borrowers first and support their long-term financial success. Upon receipt of the complaint filed by this borrower, Climb launched an investigation on the account in question. 
  The borrower applied for a loan with Climb via Climbs website on 12/17/23 to attend the **************************************************************** (****). During the application process, they confirmed the course they wished to enroll in, the loan terms, the financing amount, and other applicable details. The borrower requested a loan in the amount of $10,745. The borrower reviewed the Approval Truth in Lending Disclosure and Master Promissory Note on 12/25/23 and confirmed the details of the loan, including that the requested loan amount was correct. All Truth in Lending disclosures were presented to the borrower in accordance with Climbs standard process. This includes a rescission period of four days. Additionally, Climb sent standard emails to the email address provided by the borrower at the time of the application, including an email with the subject Youve Been Approved! that included the terms of the loan and an email with the subject Your final loan details & estimated repayment schedule, confirming that the borrower took out a loan with the applicable loan documents. On 5/3/24, the school confirmed with Climb that the borrower was enrolled in the named course. As a result of this action, the tuition was disbursed to **** on 5/14/24.
  Climb Credit is a loan originator, not a loan servicer. Climb does not conduct servicing or collections activities and does not conduct credit reporting, including reporting late payments to credit bureaus. Climbs third-party loan servicer, Launch, handles servicing on Climb loans.
  The loan servicer, Launch applies payments first to outstanding interest, then to principal balance, and then to late fees. Climb would like to note that this borrowers loan has 0% interest, and the total of their payments are applied to the principal balance  On 12/23/24, Climb asked that Launch contact the borrower directly to advise them of how their payments are being applied. When a loan has been adjusted per the school's request, the refund is applied to the principal balance. After the refund was applied to the borrowers account, the terms of their repayment were not restarted, the terms remain at 24 monthly payments; however, the payment amount is now $315.46 with 16 payments remaining.
  If the borrower has trouble making their loan payments they can contact Launch by calling ************ or emailing ********************************************* They may be able to offer the borrower alternative repayment options.
  
  

  Customer Answer

  Date: 12/26/2024

  So the problem is launch is saying they have no knowledge of a tuition refund so it doesnt seem that the remaining principle balance on the is correct. 

  Customer Answer

  Date: 12/26/2024

  I received an email from Climb not launch stating there was a refund sent to **** and the balance going forward was $6,309.16. But now Launch is saying they cannot see a refund was ever done and climb is saying to talk to launch which still does not solve my problemI need someone to take accountability and stop passing the buck because I am not going away and if I need to get a lawyer involved I will. 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22686404
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 12/26/2024 4:42:59 PM
  I received an email from Climb not launch stating there was a refund sent to **** and the balance going forward was $6,309.16. But now Launch is saying they cannot see a refund was ever done and climb is saying to talk to launch which still does not solve my problemI need someone to take accountability and stop passing the buck because I am not going away and if I need to get a lawyer involved I will. 

  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/08/2025

  As a result of this complaint, Climb contacted ***** for assistance regarding this account, and Launch clarified the account status and payment details. Launch confirmed with Climb that a partial refund of $2,645 was completed on 9/16/2024. The refund was applied to the loan balance. Climb sends out automated emails to borrowers to confirm when the refund has been applied to their account. The monthly payments were adjusted to $315.46 when the refund was applied. After the minimum monthly payment amount was adjusted, the borrower continued to submit monthly payments in the original amount of $477.71. This causes a credit to be applied to the borrowers account each month due to satisfying more than the minimum monthly payment. Because of the existing credit on the borrowers account, when a new payment is made each month over the minimum required amount, the payment is first allocated to satisfy the monthly payment, and the additional amount is credited to the account for the following billing cycle. 
  To address any further discrepancies related to this payment, Climb has requested that Launch provide a detailed explanation and confirm the specifics of the refund directly with the borrower. Further communication from Launch should provide clarity on this matter. Should the borrower want to reach out to Launch proactively, they can contact them by calling ************ or emailing *****************************************************************. 
  
  

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Climb Credit LLC made a mistake when accelerating my loan and now demands full payment. I am a teacher, and my employer did not pay for the credits that they were supposed to pay, so I asked for a payment deferment on February 2024, which I was granted and did not have to pay until June/July. I received a notice in August that my loan was 174 days overdue (which is almost 6 months), and when I called they had already accelerated. I requested for them to correct the mistake so I could continue to pay monthly. They told me that they were going to decide and contact me by email. I never received an email and now the loan is in collection.This is really awful for me because I was trying to better my life and now I am in a worse position. Climb Credit LLC *************) must rectify their mistake and help me get on track. Thank you!

  Business Response

  Date: 11/26/2024

  Climb is committed to being responsive and fair in its dealings with borrowers. As part of the companys mission, its important for Climb to put its borrowers first and support their long-term financial success. Upon receipt of the complaint filed by this borrower, Climb launched an investigation on the account in question.
  On 3/14/23, the borrower was notified that their loan was funded and instructed to create an account with **********************'s loan servicer, University Accounting Services (UAS). The borrowers account was then scheduled to begin repayment on 4/13/23.
  The borrower requested and was approved for a 3-month payment deferment with UAS on 3/19/24. On 3/26/24, the borrower was sent a letter notifying them of the terms of the deferment, with their next payment due on 4/13/24. The borrower made the first $50 payment of their benefit on 3/19/24. The borrower did not make any other payment until 6/13/24 which did not satisfy the agreement. On 8/7/24, UAS mailed a letter of intent to the borrower to the address on file, *******************************************. A letter of intent is sent to the borrower advising them of how many days late their account is, and the amount due that they must pay to bring their account current and avoid being placed in collections. Subsequently, on 09/1/24, an acceleration notice was sent to the borrower as they did not make a payment to satisfy the terms of the letter of intent. After no attempt to satisfy the account by the borrower on 10/18/24, the account was placed in collections with the collections agency, **************************** (***). Climb does not conduct servicing or debt collection activities. If the borrower has trouble making their loan payments they can contact *** at ************. They may be able to offer the borrower alternative repayment options.
  Climb believes that it has provided all necessary information to assist the borrower in resolving their complaint.
  
  

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of Contract / Fraud and Lender Liability Total Loan $41,200.00 / I have paid $15,107.77 into it but Climb only paid the school $16,480.00

  Business Response

  Date: 11/07/2024

  Climb is committed to being responsive and fair in its dealings with borrowers. As part of the companys mission, its important for Climb to put its borrowers first and support their long-term financial success. Upon receipt of the complaint filed by this borrower, Climb launched an investigation on the account in question. 
  On 4/16/20, ****************************** (****) confirmed with Climb that the borrower was enrolled in the named course. As a result of this action, the loan was originated and tuition was disbursed to AAAS on 4/28/20.
  The borrower has mentioned that AAAS advised that they are unable to continue attending their program due to Climb not paying AAAS their full tuition amount. Climb can confirm that it disbursed the tuition per the contract Climb has in place with the borrowers school, and in accordance with applicable laws, a students tuition payment obligation to the school is considered fully satisfied upon issuance of the loan. In 2022, Climb informed **** that their practices were improper, and as a result, Climb terminated its partnership with them.
  Climb has been in contact with the borrowers school and is working with them to come to a reasonable agreement. 
  The borrower mentioned that they believed a reasonable solution to this issue was to cancel their loan completely and remove all credit reporting. For a refund to be issued on a Climb loan, the borrowers school must submit the request to Climb directly via Climbs portal. When the school submits a refund request, Climb sends the school an invoice with instructions for remitting the funds. Climb cannot complete a refund until the request is submitted and the school pays the invoice. If the borrower would like to seek cancellation/ refund of their loan, Climb suggests requesting this via their school. 
  If the borrower is having trouble with making their loan payments they can contact UAS at ************. Their representatives are available to assist Monday to Friday, between 7 am and 5 pm Central Time. *** offers a six-month deferral program (offered in 3-month increments), which may require payment as low as $50. 
  If the borrower would like to follow up with Climb, they can email ******************************** for assistance. 
  Climb believes that it has provided all necessary information to assist the borrower in resolving their complaint.
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Climb credit is reporting on my credit report. I have never gone to school since I have graduated high school in 2001. I have been battling with them for over a yr to get it off my credit report and transunion and climb keep denying it. I have repeatedly asked for the original loan documents, and wet signatures for this loan and I have been denied every single time! Yet climb keeps denying trans union to remove it but neither will respond to any of my request. I have sent certified mail to the CEO demanding original copies and wet signature to prove that it was me that took the loan out and nothing! My next step is a file a lawsuit! I have never gone to school, have no intentions on going to school, and have never taken a loan out. I want it removed or I am suing climb and I am going after trans union. I call climb and Im put on hold told I will be transferred and then its disconnected. I am fed up! My uncle is an attorney and he is just waiting for me to say take action. I have tried for so long to settle this and they are not willing to work with me and Im done. So I am filing a complaint here and next on **** and then the next step I take legal action! Remove the loan off of my credit report!! I have even filed a police report and a *** report and they still do not do anything! Im beyond frustrated!

  Business Response

  Date: 08/29/2024

  Climb is committed to being responsive and fair in its dealings with borrowers. As part of the companys mission, its important for Climb to put its borrowers first and support their long-term financial success. Upon receipt of the complaint filed by this borrower, Climb launched an investigation on the account in question. 
  The borrower applied for a loan with Climb via Climbs website on 8/4/2020. During the application process, they confirmed the school and course they wished to enroll in, the financing amount, and other applicable details. The borrower requested a loan in the amount of $3,200.00. On 8/5/2020, Climb contacted the borrower at the phone number ************ due to an FCRA-compliant security alert on the borrowers credit report. During this call, the borrower verified their name, date of birth, last 4 digits of their SSN, and address. 
  The borrower reviewed and signed the Approval Truth in Lending Disclosure and Master Promissory Note on 8/5/2020 and confirmed the details of the loan, including that the requested loan amount was correct. The audit trail of the signed loan documents suggests the borrower viewed and signed their documents electronically from an IP address matching the same state of residency entered in the Climb application, the school's Enrollment Agreement, and the *** Identity Theft Report that Climb received via mail on 6/26/2024. All Truth in Lending disclosures were presented to the borrower in accordance with Climbs standard process. This includes a rescission period of four days. Climb also sent standard emails to the email address ********************* provided by the borrower at the time of the application. The email address provided on the Climb application matches the email address used to submit the BBB complaint. The email sent included one with the subject Youve Been Approved! containing the loan terms, and another with the subject Your final loan details & estimated repayment schedule, confirming that the borrower had taken out a loan with the relevant loan documents.
  On 9/9/2020, the school, Zollege, confirmed with Climb that the borrower was enrolled in the named course. As a result of this action, the tuition was disbursed to Zollege on September 15, 2020.
  Climb received a letter from the borrower on 6/26/2024 via mail regarding a claim of ID theft. ********************** followed up with Zollege on 7/2/2024 to obtain additional information, and received an enrollment agreement and official student transcripts from *******. The email address and mailing address are consistent with the email address and mailing address provided on the Climb application.
  The email address the borrower used to submit the BBB complaint is also consistent with the email address provided on the Climb application. 
  Climb is including a PDF file of the borrower's signed loan documents along with this response. The phone calls the borrower mentions in the complaint were to Climb's loan servicer, UAS, not directly to Climb. Climb believes that these calls were unsuccessful in reaching an agent at *** because the loan had been paid in full on 4/20/2023 and has a zero balance.
  UAS, Climbs loan servicer, has not yet received an identity theft report or fraud packet from the borrower. Climb received the *** report attached to this complaint; however, the guidelines require that all information be immediately forwarded to *** so that they can launch an investigation. Climb has forwarded the *** report to UAS as of 8/29/24. Climb will follow its internal procedures for identity theft and work with *** to investigate and resolve the matter further. To get in touch with ***, please call their customer service line at ************. Their representatives are available to assist from Monday to Friday, between 7 am and 5 pm Central Time.
  Climb Credit is a loan originator, not a loan servicer. Climb does not conduct servicing or collections activities and does not conduct credit reporting, including reporting late payments to credit bureaus. Climbs third-party loan servicer, ****************************** (***), handles servicing on Climb loans.
  Climb believes that by taking the steps above toward a reasonable resolution has remedied this situation. 
  
  
  
  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22158281
  
  I am rejecting this response because: I have never had the phone number ************. Ever! My number has been ************ for the last ******************************************************************** it 3 yrs ago and change the password after I was told a Amazon credit card was opened up in my name using this email address and I have had access to it since. Also, you state you received my letter on 6/20/24 but I respectfully asked you to provide me with all the loan documents and original signatures and you ignored me until I made a complaint on here with the BBB. I have been reaching out to climb for 2 yrs now and have gotten no where until I made this complaint. ********** made a complaint to *** multiple times and ********** supervisor last week told me *** said they confirm its me and they have been sending me the loan papers yet I havent received anything! I have not gone to school. I graduated high school and never want back. I cant even get the name of the school that I supposedly have gone to. I cant get any information from yall. Just remove this off of my credit report before I take legal action. Climb and *** has purposely ignored me until I came here. I will be having my uncle who is an attorney now handle this
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/07/2024

  Climb is committed to being responsive and fair with its borrowers and supporting their long-term financial success. Upon receiving this borrower's complaint, Climb launched an investigation into the account.
  ********************** received a letter from the borrower on 6/26/2024, almost four years after the loan was originated, via mail regarding a claim of ID theft. ********************** responded to this letter via email, and sent a copy of the borrowers MPN to the email address provided in the *** identity theft report, *************************************. 
  After receiving a BBB complaint from the borrower on 8/17/2024, Climb conducted an internal investigation and submitted a response to that complaint via the BBB portal on 8/29/2024. 
  Climb forwarded the *** report that was received via the borrowers BBB complaint on 8/17/2024 to the loan servicer, UAS. 
  On 9/3/2024, Climb received a letter of Intent to *** from the borrower, in response to this letter Climb sent a response via email to the borrower advising that it reached out to *** and requested the tradeline be deleted from the borrowers credit report, as requested by the borrower. Climb submitted the request to the loan servicer on 9/5/2024; UAS handles this action.
  If the borrower has any follow-up questions about this, please contact UAS. To get in touch with them, please call their customer service line at ************. Their representatives are available to assist Monday to Friday, between 7 am and 5 pm Central Time.
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained a School Loan with Climb Credit, Made multiple payments, and then the school canceled the program. The school refunded Climb the full amount back, which they received on May 17th, 2024. I contacted Climb Credit on 5/21/2024, and they stated a refund of the money I paid was being processed and would be refunded back to me shortly. A week went by, and nothing, so. I contacted them again on 5/29/2024. still nothing, so I called Climb on July 8th to give them ample time to refund and was told they needed 60 days, not realizing the day I was calling was 59 days past. I called again on 8/6/2024, and again, I was told they needed 60 days, from which I informed them it had been 82 days past. The Refund completion by the school for application B0197FAA07 was completed on May 17th, 2024. It is now 8/6/2024, and according to ****** LN0357, with whom I spoke from Climb, this was supposed to be completed within the 60-day period.

  Business Response

  Date: 08/19/2024

  Climb is committed to being responsive and fair in its dealings with borrowers. As part of the companys mission, its important for Climb to put its borrowers first and support their long-term financial success. Upon receipt of the complaint filed by this borrower, Climb launched an investigation on the account in question. 
  
  When a refund request is submitted by the school, Climb sends the school an invoice with instructions for remitting the funds. Climb is only able to proceed with completing a refund once the invoice is paid by the school. On 4/22/2024 a full refund was initiated via Climbs portal by the ******************. On 5/17/2024 ****************** paid the refund, and on 5/17/2024 Climbs servicer, Launch, adjusted the account balance. On 8/7/2024, Climbs servicer Launch mailed the refund to the borrower and advised that it could be expected in 10 days.
  
  
  Launch serves as Climbs loan servicer, and they will be able to assist the borrower with any inquiries or concerns regarding the borrower's loan account. The borrower can contact Launch by calling ************ or emailing ********************************************* Customer Relation Representatives are available Monday-Friday, 7:00 a.m. to 7:00 p.m. Central Time.
  
  Climb would like to point out that the contact the borrower made on 5/29/2024, and 8/6/2024 was not to Climb, but to Climbs loan servicer Launch. Any negative credit reporting associated with this delay will be reversed. To confirm the refund was completed on the borrowers account. 
  
  

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Climb's customer service representative informed me originally that the payment I made in December would be taken from a pool if I overpaid so I put in 4.5k into my loans thinking it would be enough but it looks like it wasnt the truth as I started getting bothered about payments as of February as they started marking me down as a delinquent on my payments even though I have already paid half of my owed amount on an interest free loan. The mistreatment continues as I get harassed almost every single day. I start retelling the same story over and over and the only solution that was given to me was a Borrower Assistance Request Form but doesn't really solve the original problem which is where this complaint comes in as I tried every other avenue to resolve this from my bank to multiple representatives.

  Business Response

  Date: 04/29/2024

  Climb aims to put borrowers first and support their financial and career success through its products, and it was disappointed to hear about the concern described in this complaint. 
  Climb Credit is a loan originator, not a loan servicer. It does not conduct servicing, collections, payment activities, or credit reporting, including reporting late payments to credit bureaus. Climbs third-party loan servicer, Launch, handles servicing on Climb loans.
  During its investigation, Climb found no direct communication record between Climb agents and the borrower, neither during the application process nor post-funding. Climb contacted its loan servicing partner, Launch, for a copy of their contact history with this borrower. Launch provided Climb with their call notes associated with the loan. Climb was able to verify that Launch, the loan servicer, incorrectly informed the borrower. The borrower was told that making a payment greater than their monthly agreed-upon amount would adjust their due date. Throughout this investigation, Climb communicated to Launch that this information was inaccurate and requested that Launch contact the borrower directly. Climb requested that Launch remove all late fees and return the account to current status. 
  Because Climb is not a loan servicer, it cannot assist with payment remediation or payment plans. Climb advises the borrower to contact Launch directly for further assistance regarding this complaint. Launch can be reached at ************ or ********************************************* Climb will continue to work with the borrower and Launch to assist this borrower within its scope of business. 
  Climb believes that providing the information above has sufficiently addressed the terms of this complaint. 
  

• Initial Complaint

  Date:03/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed as Co-borrower to my ************* loan and they promised her a year of deferred payments. They started charging us 3 months early and never mentioned that the credit grew everyday even in the deferred time. We have been trying to get ahold of them several times and they never return any calls or just put you on a call back list and proceed to forget about you. This company is a headache to deal with.

  Business Response

  Date: 04/08/2024

  Climb is committed to being responsive and fair in its dealings with borrowers. As part of the companys mission, its essential for Climb to put its borrowers first and support their long-term financial success. Upon receiving the complaint filed by this co-borrower, Climb launched an investigation on the account in question. 
  The borrower and co-borrower applied for a loan with Climb via Climbs website on 9/22/2022. During the application process, they confirmed they wished to enroll in CulinaryLabs Pro Pastry Diploma course. They confirmed the financing amount and the loan term they wished to apply for. The borrower requested a loan of $28,250, with a loan term that included 9 months of deferred payments, followed by 60 months of principal and interest payments. *********** does offer a 12-month deferral period loan term, but the borrower did not select that repayment option during the application process. 
  The borrower and co-borrower reviewed the Approval Truth in Lending Disclosure and Master Promissory Note on 10/8/2022. They confirmed the loan details, including the correct requested loan term and amount. All Truth in Lending disclosures were presented to the borrower and co-borrower in accordance with Climbs standard process. This includes a rescission period of four days. 
  Additionally, Climb sent standard emails to the email address provided by the borrower and co-borrower at the time of the application, including an email with the subject Youve Been Approved! that included the terms of the loan and an email with the subject Your final loan details & estimated repayment schedule, confirming that the parties took out a loan with the applicable loan documents. These documents displayed the repayment schedule that was selected by the borrower.  On 1/7/2023, *********** confirmed with Climb that the borrower was enrolled in the named course. As a result of this action, Climb disbursed the tuition to *********** on 1/31/2023. 
  On that date, the borrower and co-borrower were sent an automated email with the subject Action Required: Your Climb Loan Has Been Funded. The email explained that tuition funds had been sent to their school and instructed the borrowers to create an account with *********************** third-party loan servicer, ***************************** (***).
  During the course of this investigation, Climb verified through the *** portal that the correct loan terms were applied to this account. The first payment due date on this loan was 11/30/2023, which reflects the 9-month deferral period. Climb does not have any records of contact from the borrower or co-borrower on this account. ********************** is not the party with which the borrower spoke.
  Climb believes that providing the information above has sufficiently addressed the terms of this complaint. 
  
  

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute an account on my ********************** report that I believe violates my consumer rights under the provisions of the Fair Credit Reporting Act (FCRA), specifically 15 USC 6803 regarding the disclosure of institutional privacy policy, and 15 USC 1692g(b) which mandates the deletion of disputed accounts during the investigation period.The account in question is from Climb, with the account number ************. I assert my privacy right under 15 USC 6803, which ensures that financial institutions adhere to certain standards when disclosing privacy policies. As per 15 USC 1692g(b), this account must be deleted from my credit report until the investigation period is over.According to the ***** I have the right to request verification of the accuracy of any information reported on my credit file. I hereby request that you investigate this matter within the next 30 days and provide documentation to prove the accuracy of this account. If you are unable to provide account-level documentation supporting this claim, the account must remain deleted from my credit report and should not reappear.Furthermore, I would like to bring to your attention that the furnisher, Climb, has failed to meet its obligations under both 15 USC 1681N and 15 USC 1681o, which outline the responsibilities of furnishers of information to consumer reporting agencies.Please conduct a thorough investigation into this matter and provide me with written documentation of your findings. If you require any further information from me, please do not hesitate to contact me at the provided address or phone number.Thank you for your prompt attention to this matter.

  Business Response

  Date: 03/06/2024

  Climb is committed to being responsive and fair in its dealings with borrowers. As part of the companys mission, its important for Climb to put its borrowers first and to support their financial success long term. Upon receipt of the complaint filed by this borrower, Climb launched an investigation on the account in question. After review, Climb Credit is not the correct party to contact for this dispute. The borrower should contact UAS, the loans servicer, for additional information. The following information was found during the course of Climbs investigation: 
  The borrower applied for a loan with Climb via Climbs website on 11/3/2021. During the application process, they confirmed the course they wished to enroll in, the financing amount, and other applicable details. The borrower requested a loan in the amount of $10,495. The borrower reviewed the Approval Truth in Lending Disclosure and Master Promissory Note on 11/3/2021 and confirmed the loan details, including the correct requested loan amount. All Truth in Lending disclosures were presented to the borrower in accordance with Climbs standard process. This includes a rescission period of four days.
  Climb sent standard emails to the email address provided by the borrower at the time of the application, including an email with the subject Youve Been Approved! that included the terms of the loan and an email with the subject Your final loan details & estimated repayment schedule, confirming that the borrower took out a loan with the applicable loan documents. On 1/14/2022, the ***************************** confirmed with Climb that the borrower was enrolled in the named course. As a result of this action, the tuition was disbursed to the ***************************** on 1/31/2022.
  On 1/31/2022, the borrower was sent an automated email with the subject Action Required: Your Climb Loan Has Been Funded, which explains that tuition funds have been sent to their school and instructs borrowers to create an account with *********************** third-party loan servicer ***************************** (UAS).
  As noted above, Climb Credit is a loan originator, not a loan furnisher. Climb does not conduct servicing or collections activities and does not conduct credit reporting, including reporting late payments to credit bureaus. Climbs third-party loan servicer, UAS, handles servicing on Climb loans. UAS reports Climbs loans to Transunion. 
  For any information regarding debt validation, the borrower should contact UAS directly. The borrower has filed an ACDV with Transunion to verify this debt. An ACDV is an Automated Credit Dispute Verification form credit reporting agencies use to communicate consumer disputes to lenders. Upon receipt of the ***** UAS conducts an internal process to validate the debt with Transunion. The borrower can speak to UAS or Transunion directly for assistance regarding this dispute. 
  If the borrower believes they have been a victim of Identity Theft, Climb requests that they follow up with UAS immediately to file an Identity Theft report. To contact them, please call their customer service line at ************. Their representatives can assist you from Monday to Friday, between 7 am and 5 pm Central Time.
  Climb also advises the borrower to take the following steps:
  File an identity theft police report at their local police station.
  File a dispute with Transunion. Please see this article and follow the next steps to file an identity theft claim with the credit bureau: ******************************************************************************
  File an identity theft report with the ************************ at the following link: ******************************
  UAS will begin an investigation into the account when they receive an Identity Theft report. During the investigation, Climb will follow its internal procedures for identity theft and work with UAS to investigate further and resolve the matter. 
  Climb believes that by providing the information above, it has sufficiently addressed the terms of this complaint. Climb will continue to work with the borrower and UAS as needed to resolve the situation. 
  
  

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT TAKE A LOAN OUT WITH THESE PEOPLE!I regret the day that I ever took a loan from these people through Thinkful. I took out a loan with this company at the end of 2022. However, I left the Thinkful program at the beginning of 2023. I didn't use the entire loan as I left the program early. I informed them last year that I was unemployed and that I'd filed for bankruptcy. I asked them if they had any options for and individual in my situation and I was sent the forbearance application. AFTER, emailing me the application, I was informed that I had to pay $50 in order to file for a forbearance which there's no guarantee that it would be approved. I explained my situation to them again, that I'm unemployed and that I don't have any money that I can borrow. They refused to help me. I only used $494 of the loan since I left the program. Today, the loan has shot up to over $1,000. Even while I was under bankruptcy, the loan was charged interest each day. My credit score has now dropped -125 pts after my bankruptcy just fixed my credit. PLEASE STAY AWAY FROM THESE PREDATORS!

  Business Response

  Date: 03/06/2024

  Climb is committed to being responsive and fair in its dealings with borrowers. As part of the companys mission, its important for Climb to put its borrowers first and to support their financial success long term. Upon receipt of the complaint filed by this borrower, Climb launched an investigation on the account in question. 
  The borrower applied for a loan with Climb via Climbs website on 9/8/2022. The borrower reviewed the Approval Truth in Lending Disclosure and Master Promissory Note on 9/19/2022 and confirmed the loan details, including that the requested loan amount was correct. All Truth in Lending disclosures were presented to the borrower in accordance with Climbs standard process. This includes a rescission period of four days. Climb sent standard emails to the email address provided by the borrower at the time of the application, including an email with the subject Youve Been Approved! that included the terms of the loan and an email with the subject Your final loan details & estimated repayment schedule, confirming that the borrower took out a loan with the applicable loan documents. On 10/2/2022, Thinkful confirmed with Climb that the borrower was enrolled in the named course. As a result of this action, the tuition was disbursed to Thinkful on 10/17/2022.
  On 10/17/2022, the borrower was sent an automated email with the subject Action Required: Your Climb Loan Has Been Funded, which explains that tuition funds have been sent to their school and instructs borrowers to create an account with *********************** third-party loan servicer ***************************** (UAS).
  Climb Credit is a loan originator, not a loan servicer. Climb does not conduct servicing or collections activities and does not conduct credit reporting, including reporting late payments to credit bureaus. Climbs third-party loan servicer, ****************************** (UAS), handles servicing on Climb loans.
  For a refund to be issued on a Climb loan, the borrowers school must submit the request via Climbs portal and dictate the amount to be refunded. When the school submits a refund request, Climb sends the school an invoice with instructions for remitting the funds. Climb cannot complete a refund until the request is submitted and the school pays the invoice. On 1/27/2023, Thinkful contacted Climb to initiate a refund on behalf of this borrower due to the borrower withdrawing from their course. The refund brought the students remaining tuition balance to $469, excluding origination and interest fees. The account balance as of the response date is  $1,185.32. 
  UASs procedure is as follows: when UAS receives bankruptcy notices, they cease all communication with the borrower. During this time, the loan will continue to accrue interest. When a bankruptcy is discharged, UAS will resume communications as usual. 
  Climb was unable to locate any communications between Climb and this borrower and thus cannot confirm the referenced phone calls, as Climb was not the entity with which the borrower spoke. 
  The borrower can contact UAS at any time to apply for a low payment forbearance, which would lower the borrowers monthly payments to $50 for a set period of time. There is no cost to apply for the forbearance benefits. If the borrower has questions about the process UAS follows during bankruptcy or wants to inquire about forbearance options, Climb advises the borrower to contact UAS directly. To contact them, please call their customer service line at ************. Their representatives can assist you from Monday to Friday, between 7 am and 5 pm Central Time. 
  Climb believes that by providing the information above, it has sufficiently addressed the terms of this complaint.