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Business Profile

Loans

Koster's Cash Loans B
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Koster's Cash Loans B's headquarters and its corporate-owned locations. To view all corporate locations, see

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Koster's Cash Loans B has 2 locations, listed below.

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    • Koster's Cash Loans B

      4860 W Desert Inn Rd Ste 3 Las Vegas, NV 89102-9145

      BBB accredited business seal

    • Koster's Cash Loans B

      3319 S Maryland Pkwy STE 1 Las Vegas, NV 89169-3000

      BBB accredited business seal

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wage garnishment with no proper contact. I am a homeless single mother who just survived open heart surgery in march of 2024 about to move into a home finally i did not receive any notification from this loan company stating that i was owing them money nor did my HR department according to them I am going to dispute it in court as no judgement was issued to me nor notice of arrears and i do not appreciate my wages being garnished when i cannot even properly care for myself and my teenage daughter on my salary I even stated i would set up a payment arrangement for a loan I do not even recollect obtaining in 2015 if it in fact was even me! i Will be researching and taking this up with Legal aid DEFINITELY

      Business Response

      Date: 10/14/2024

      We had to file a writ of execution to collect the debt.  All client requests should be filed in the North Las Vegas Justice Court as this case is in litigation.  Thank you.

    • Initial Complaint

      Date:06/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My employee was sent a wage garnishment judgement from Koster Finance however I was never notified of a court date or served with any paperwork stating they were attempting to collect any money from me. Kosters has never sent me any letters regarding a balance and a constable was never sent to my residence.

      Business Response

      Date: 06/20/2023

      Koster's follows all legal procedures in civil case law.

      Customer Answer

      Date: 06/20/2023

       
      Complaint: 20168004

      I am rejecting this response because:

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I apply for a loan I felt I met all the qualifications from what the lady told me then she said because I didn't have a payment history or long enough payment history I couldn't get the loan which doesn't make any sense as a consumer I feel violated she accepted my social security under contract and didn't honor her part of the contract when my social is used funds are taken from an account and their paid yet I received nothing my account should be honored I want them to honor their part of the deal or I'll take legal action

      Business Response

      Date: 08/29/2022

      Business Response /* (1000, 5, 2022/07/18) */ We were unable to approve the loan due to ******** Credit Reporting Agency reporting the social security number supplied by the customer was inconsistent with their records. We recommend for the customer to contact ******** directly to resolve this issue. Thanks. Consumer Response /* (3000, 7, 2022/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My credit is a factor but not the deciding factor I'm in litigation with the credit reporting agencies as we speak the credit companies are not accurate and by law when they're not accurate they are not usable by law I have an open line of credit yet companies take my social and use it for their benefit where I receive none it's fraud it's a hoax and I'm not accepting being taken advantage of anymore I will seek civil liability if necessary I was told my credit was accepted then it wasn't not fair practice Business Response /* (4000, 9, 2022/07/22) */ Once the credit reporting agencies have made the updates, please let us know and we will be happy to have you apply again. Thank you.

    Koster's Cash Loans B is BBB Accredited.

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