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Business Profile

Locksmith

Top Vegas Locksmith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The locksmith came out to give me an estimate on rekeying my home. The verbal price he quoted was $175. I told him that was fine and that he could do the 3 locks. After the job was completed I noticed $400 on the bill. I asked him why is it so much higher than what he quoted. He proceeded to go down the list of prices of different things I was charged for. I told him he only quoted the $175 so that's what I was expecting to pay. This is not how you should conduct business. If he would've quoted the $400 up front I would not have completed the service.

  • Initial Complaint

    Date:08/06/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20th 2022, I locked my keys in my 2007 ************. I have to state the car so you know it isn't a newer or complicated vehicle. I strategically called a locksmith that stated 24/7 in their website at 10:59pm. The locksmith arrived and open the door within minutes with a traditional slim jim and air wedge; tools we all can purchase off of ****** for less than $30. I was then charged $403 for a job that only took a few minutes. I thought the employee was joking at first but when I realize he wasn't I began to call family to borrow money. I have use a locksmith in the past and was only charged $75. I never image to pay so much for this particular service.

Top Vegas Locksmith is NOT a BBB Accredited Business.

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