Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying for a premium membership I was banned with no explanation or response. I was not able to use the account fully for more than 24 hours. I would like a refund or to be un banned.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on ************************ was arbitrarily suspended a few days after paying for a premium account. I have been assigned a ticket, which they are not processing and are unresponsive/unreachable

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** REJECTION - Not even had a look in the case. Dear responsible,I have been using Seeking where I met my last partner and we were together for months until he moved back. My surprise was when I came back to the site I was banned. This is the first time it happened to me. Apparently, I used a vocabulary that is against the Terms of Use but I never did anything of that and I can prove it. I can also provide the proofs of the learning disability. They just refused even that I send the documents or apply the *** statement for a first time since I am a user there. I would like this to be processed and reinstate my account. I can provide the document from the doctor as I have these reading difficulties and the terms were not understood correctly. Thank you.

  Customer Answer

  Date: 03/11/2025

  ****** Garca 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was permanently banned from using the site after several years of consistent and ethical use. When asked about information related to the ban, for which there was no warning, they said they werent able to provide any and that it was permanent. Then they refused to answer any further questions I posed to them about anything.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since I wrote In my profile that I dont want to be solicited for **** photos my account has been flagged consistently again and again despite having the same information listed for the past 7 months. I have reached out to support multiple times over and over to receive no response other than a copy paste default message regarding my account having recently been flagged. I have not broken the terms of service and do not use my account for commercial purposes and have spent a significant amount of money boosting and verifying my profile with no reason being given as to why my account is being flagged after contacting support multiple times. I can no longer access my account and have to contact my bank to dispute the charges because I have not broken the terms of service but have still lost access to my account and have absolutely no resources from support regarding the reasoning for this once again despite contacting them over and over multiple times.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged membership dues for several months and completely ignored all support requests showing membership amenities were not available. The only reason to be a member is for the exposure. My membership was hidden from others, while still charged dues.

  Customer Answer

  Date: 01/12/2025

  I have contacted a person directly again and they did not address my complaint. Her email address is: ********************************** Kindly give this scam business the F they deserve and score orders they are not worthy of peoples money or trust. They are online as ************************  thank you! 

  Customer Answer

  Date: 01/27/2025

  Can you reflect that they are a disreputable business on your site now?
  

  Thanks! 

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was permanently suspended due to allegations of making threats against other members, which I categorically deny. I have not engaged in any threatening behavior, either on or off the site.Upon receiving the suspension notice, I requested specific evidence of these allegations and all data associated with my account, as well as a full refund or reinstatement. However, I have not received a satisfactory response.This situation raises concerns about the following violations: Lack of Evidence: ************************ has not provided any concrete evidence to support the claims against me, violating their obligation to maintain fair and transparent practices. Unjust Suspension: The decision to suspend my account appears to be made without adequate investigation or due process, resulting in a wrongful penalty that has impacted my ability to use the platform. Inadequate Customer Support: Attempts to resolve this issue through their support channels have been met with insufficient communication and no resolution.I believe that ************************ has acted unfairly, and I am seeking assistance from the BBB to address these issues and facilitate a resolution.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8th, 2024 I paid for premium membership. They have deleted my account (or my account was hacked it's unclear) and my account was deleted after 2 days. They do not give me premium membership again on my new account and they don't give refund also. I suspect they have deleted my account and they are now not responding to inquires about refund or transferring premium membership which is like 100$.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a premium account on seeking.com. The account was approved and then it was deleted within 12 hours. I contacted support for assistance and was sent a canned response that my account was "permanently removed" but 1) relayed zero information as to why and noted that 2) "any future inquiries about this suspension will not receive a response."I did absolutely nothing to warrant this and I demand an explanation.

  Business Response

  Date: 05/31/2024

  Hi,

  Thank you for bringing this matter to the Better Business Bureau's attention. We take customer concerns very seriously and appreciate you reaching out.
  We have reviewed your complaint and the email communication you had with our customer service team in 2023 and 2024. Based on our findings, we have taken the action to reinstate your account.
  
  We apologize for any inconvenience this may have caused you.
  
  

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21781919
  
  I am rejecting this response because: My account has not been reinstated. Instead, I have been asked to send my government ID in order to "prove my identity." I do not trust the data collection of this website. See: *************************** hack. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/03/2024

  Hi there! Thanks for contacting the Better Business Bureau.
  I see from our previous conversation that verifying your identity is the key to unlocking your account. Unfortunately, it is the only way to regain access.
  Thank you.
  

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21781919
  
  I am rejecting this response because: First you delete my account with no notice. Then you say you won't reinstate it and give no explanation or opportunity to be heard. Then after filing a complaint, you reinstate my account but have this ridiculous requirement attached. I have done nothing wrong. Your terrible BBB rating, along with your responses (or lack thereof) to my concerns, proves you are incapable of dealing with customers in good faith. 

  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Reflex Media Inc., the company behind Seeking.com, regarding the unjust suspension of my account and subsequent demands for payment of unprocessed orders. I placed an order for a gift via the RealGift feature on Seeking.com. However, my bank flagged the transaction as fraudulent and contacted me to confirm. Due to the merchant name appearing as RealGift, which was unfamiliar to me at that time, I denied making the transaction. It was only after some investigation that I realized the transaction was for Seeking.com, not RealGift directly.Upon realizing this mistake, I promptly contacted my bank to cancel the dispute and also reached out to RealGifts support team to cancel the order. RealGift confirmed the cancellation and issued a full refund. Despite this, Seeking.com suspended my account and is now demanding that I pay the amount for the gift order, which was already canceled and refunded by RealGift, along with chargeback fees.I have tried multiple times to resolve this issue with Seeking.coms support team, including providing evidence of the refund from RealGift and explaining the situation. However, they have refused to reinstate my account or refund the subscription fees charged to me on the same day they suspended my account. This has left me no choice but to dispute the subscription fees through my bank.I believe Seeking.coms actions are unfair and unethical. They are demanding payment for an order that was never processed and was fully refunded. Their refusal to resolve this matter amicably and their insistence on charging me for something I never received is unacceptable.Attached to this email are the following documents for your reference:1.Evidence of the refund issued by RealGift.2.Correspondence with RealGift confirming the cancellation and refund of the order.Thank you for your time and assistance.Sincerely,

  Business Response

  Date: 05/23/2024

  Hi,

  I've done an investigation on your request. 

  1. When you told your bank you did not know "RealGifts", the financial institution did what they call a chargeback, they reach out to the merchant, us, and they claim the money back for the member. This was done by the bank and not by RealGifts, so the money was returned not from us but your financial institution. 

  2. You have now done a chargeback with your financial institution on at least the past three months of your membership on Seeking.

  We are unable to reinstate your membership due to the multiple chargebacks.

  Customer Answer

  Date: 05/25/2024

   
  Complaint: ********
  
  
  Subject: Complaint Refusal: Incorrect Refund Source
  Dear [Recipient's Name],
  I am writing to formally reject the response to complaint number ********. The refund was initiated by Real Gift, not my bank. I have already provided a screenshot of the email from Real Gift and my bank statement for your review. Additionally, I have attached a copy of the letter I received from my bank.
  I have made multiple attempts to resolve this issue directly with the W8Tech support team. I explained to them that my bank flagged this transaction as fraudulent. When contacted about a transaction at Real Gift, I denied involvement as I was unaware that it would appear under the name Real Gift. It is unclear why this alias was not mentioned in your communications. Are names such as W8Tech.com, W8 Tech, PFW8TECH.COM, 2BuySafe.com/W8TECH, or ALWW8TECH.COM listed on your website www.w8tech.com.

  
  Interestingly, W8Tech support acknowledged they had access to the screenshots I provided. They also admitted that the refund was indeed initiated by the merchant (Real Gift) and not by my bank. I also have a recording of this admission. Are you planning to disregard this evidence, just as you have dismissed the screenshots of the Real Gift email and my bank statement?

  I have uploaded recording of Support Call here  : *************************************************************************************

  
  I look forward to your prompt response addressing these issues.
  
  
  Sincerely,
  
  Faris G

  Customer Answer

  Date: 05/29/2024

  Let me know if the call recording is not accessible for any reason I will upload into S3 bucket and If  you want additional screenshots I can provide.  as I mentioned earlier i tried to resolve this issue directly with the support team and on every attempt of my call they said we have escalated to the relevant team but when I receive response it was a demand of the amount of Canceled gift which was never processed. I don't understand why should i pay something which canceled and never proceeded and merchant issued refund and also confirmed by email that they canceled that order. 

  Business Response

  Date: 05/30/2024

  Hi,

  I did look at the photos, the chargeback or return of your money will look like it came from the same vendor, which it does on your screenshots. The moment you told the financial institution you did not recognize the charge, they initiated a chargebacks, meaning they pulled back the funds for you to protect you from fraud.

  However, since that moment, and we requested payment, as we have charges associated with a chargeback, and then you requested a chargeback for the past few months of your membership on Seeking. This is why you are not allowed back on the site.

  Thanks.

  Customer Answer

  Date: 05/31/2024

  This complaint should close because the business isnt ready to resolve  this issue in a good faith not because I am not agreed on anything.

  BBB can get more insight once you listed the call recording.

   

   

  Customer Answer

  Date: 06/05/2024

  Hello,

   

  any update ? Its more than 15 days bus I havent heard back from the business and this complaint is still unresolved. I have provided audio recordings for reference.

  Customer Answer

  Date: 06/06/2024

  Hello,

  I just spoke with a customer service representative at RealGifts.com regarding order number DF97A2174C74. The representative confirmed that this order has been canceled and a refund has been issued to the original payment method. When I asked if the order was dispatched, they said it was not. I then inquired whether I needed to pay anything, as I made this purchase through a third-party website. They stated that if the third party is asking for payment, it may be a scam.

  BBB Can verify it by calling on ************** with the order number DF97A2174C74.

   

  Recording file is larger than 5mb that's why I have uploaded it into below link

  **********************************************************************************
  
  

  Customer Answer

  Date: 06/06/2024

  Hello,

  I just spoke with a customer service representative at RealGifts.com regarding order number DF97A2174C74. The representative confirmed that this order has been canceled and a refund has been issued to the original payment method. When I asked if the order was dispatched, they said it was not. I then inquired whether I needed to pay anything, as I made this purchase through a third-party website. They stated that if the third party is asking for payment, it may be a scam.

  BBB Can verify it by calling on ************** with the order number DF97A2174C74.

   

  Recording file is larger than 5mb that's why I have uploaded it into below link

  **********************************************************************************
  
  

  Customer Answer

  Date: 06/06/2024

  Hello,

  I just spoke with a customer service representative at RealGifts.com regarding order number DF97A2174C74. The representative confirmed that this order has been canceled and a refund has been issued to the original payment method. When I asked if the order was dispatched, they said it was not. I then inquired whether I needed to pay anything, as I made this purchase through a third-party website. They stated that if the third party is asking for payment, it may be a scam.

  BBB Can verify it by calling on ************** with the order number DF97A2174C74.

   

  Recording file is larger than 5mb that's why I have uploaded it into below link

  **********************************************************************************
  
  

  Customer Answer

  Date: 06/06/2024

  Hello,

  I just spoke with a customer service representative at RealGifts.com regarding order number DF97A2174C74. The representative confirmed that this order has been canceled and a refund has been issued to the original payment method. When I asked if the order was dispatched, they said it was not. I then inquired whether I needed to pay anything, as I made this purchase through a third-party website. They stated that if the third party is asking for payment, it may be a scam.

  BBB Can verify it by calling on ************** with the order number DF97A2174C74.

   

  Recording file is larger than 5mb that's why I have uploaded it into below link

  **********************************************************************************
  
  

  Customer Answer

  Date: 06/06/2024

  Hello,

  I just spoke with a customer service representative at RealGifts.com regarding order number DF97A2174C74. The representative confirmed that this order has been canceled and a refund has been issued to the original payment method. When I asked if the order was dispatched, they said it was not. I then inquired whether I needed to pay anything, as I made this purchase through a third-party website. They stated that if the third party is asking for payment, it may be a scam.

  BBB Can verify it by calling on ************** with the order number DF97A2174C74.

   

  Recording file is larger than 5mb that's why I have uploaded it into below link

  **********************************************************************************
  
  

  Business Response

  Date: 06/06/2024

  Tell us why here...
  Apr 26, 2024 Customer reached out to cancel his order, this is the original order and the first interaction we had with him through Real Gift. **************** canceled the order and refunded the charges. (The refund is automatically triggered when canceling the order). This is referenced in customers ******************** complaint.
  Apr 30, 2024 Customer disputes charge ($187.49) with his bank consequently his Seeking account gets suspended. This is a normal process when a dispute takes place.
  May 3, 2024 Customer reached out again wondering why his account was suspended claiming My account has been suspended by the Seeking team, possibly due to a false
  flag alert.
  May 6, 2024 Customer reached out again after calling **************** where he was advised to pay for his dispute after he admitted that he was the one that initiated the dispute with his bank.
  From Customer:
  I called the ****** customer support number and spoke with a representative who informed me that my account has been suspended due to a disputed charge of $187. However, this amount was not disputed by me. I received a call from my bank asking if I had made a transaction at the RealGift merchant. Initially, I said no because my statements usually list transactions as W8tech. Upon discovering that RealGift and Seeking are the same entity, I asked my bank to close the dispute. Additionally, I contacted RealGift to cancel the gift, and they not only canceled it but also issued a refund.
  I have attached screenshots of the email from RealGift and the bank transaction showing there are no outstanding balances or dues. Please reinstate my account as it was deactivated on the same day I renewed my subscription.
  End Customer
  May 7, 2024 **************** responded to his second email. This was explaining why his account was suspended and that he needed to pay back the chargebacks for the Seeking.com account to be reinstated.
  May 7, 2024 Customer responded to our email claiming the same as the previous email.
  Customer Email:
  I called the ****** customer support number and spoke with a representative who informed me that my account has been suspended due to a disputed charge of $187. However, this amount was not disputed by me. I received a call from my bank asking if I had made a transaction at the RealGift merchant. Initially, I said no because my statements usually list transactions as W8tech. Upon discovering that RealGift and Seeking are the same entity, I asked my bank to close the dispute. Additionally, I contacted RealGift to cancel the gift, and they not only canceled it but also issued a refund. 
  If RealGifts never proceeded with my order and they canceled it and also refunded that amount  then how do I owe $262.49 ?
  I have attached screenshots of the email from RealGift and the bank transaction showing there are no outstanding balances or dues. Please reinstate my account as it was deactivated on the same day I renewed my subscription.
  End Customer Email
  May 8, 2024 This ticket was escalated **************** Management responded to the ticket asking for his disputed payment again. 
  May 9, 2024 Customer responded to our last email. I want to highlight that this was done after he reached out to the Real Gift phone line. Customer was also advised that if we were asking for more money we were probably fraud because we were a third party. 
  We do have a copy of this call recording.
  Call: ********************************************************************** (6:53)
   This is customers response:
  Wow! Even after getting brief detail you are still asking me to process payment?  You guys doing business but not in a good faith. 
  I have evidence that Realgift refunded that amount and transaction triggered as a freud because we never get realgift name on statement. 
  Also, when i called yesterday your agent accepted that I dont need to pay if the gift order never processed and canceled and refunded by the Realgift. I have recording of that call.
  After this he contacted his bank and went ahead and disputed all of his payments ,made on his Seeking Account consequently getting Banned
  Jun 2, 2024 Customer reached out again asking for forgiveness and explaining the situation again. 
  
  Email from Customer:
  Dear ************************ Leadership,
  I hope this message finds you well. I am writing to sincerely apologize for the recent misunderstanding regarding my RealGifts.com transaction, which my bank mistakenly flagged as fraudulent. Unfortunately, I was unaware that the flagged transaction pertained to RealGifts.com. I have since contacted my bank multiple times to clarify the situation and ensure such errors do not recur in the future.
  I also reached out to your support team multiple times to explain the circumstances. They confirmed that the gift was not processed and was subsequently canceled by RealGifts.com. I appreciate their assistance and understanding in this matter.
  I want to assure you that I fully respect and adhere to all the terms and conditions of Seeking.com. My intention was never to violate any policies, and I deeply regret any inconvenience this situation may have caused.
  Furthermore, I have actively contributed to the Seeking.com community by reporting profiles that were promoting external websites such as ****************************** and those conducting research interviews to gather user data. My commitment to maintaining the integrity and quality of the platform has always been a priority.
  In light of this, I kindly request that you reinstate my account. I assure you that moving forward, I will not dispute any transactions related to Seeking.com. Should my bank detect a potential fraudulent transaction, I will promptly request that they whitelist it to prevent any future issues.
  Thank you for your understanding and consideration. I am eager to continue being a part of the Seeking.com community and contribute positively.
  End Customer email
  Bottom line, the customer did a charge back for services used on Seeking.com, thus the ban from the sites. We have asked for the  money back, plus the fees that are charged to us for each chargeback. The customer has not paid back these disputes and therefore cannot get back on Seeking.com.
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 06/06/2024

  Dear BBB,

  
  Before closing my complaint, I would like to request more transparency and clarification regarding my account reactivation.

  
  My email was forwarded, but I'm unclear whether the third party responded directly to me or simply took further action. Additionally, I'm unsure what action they have taken.
  I followed all instructions provided by their  customer service team. However, my account remains deactivated because they are expecting payment for an order that was canceled by RealGifts.com and confirmed the cancellation and issued a refund.

  
  To verify this information, I called today. They confirmed that if a third party is still requesting payment for a canceled order, it is likely a scam.

  
  
  you can listen call recording here : *************************************************************************************

  Customer Answer

  Date: 06/06/2024

  "Bottom line, the customer did a charge back for services used on Seeking.com, thus the ban from the sites. We have asked for the  money back, plus the fees that are charged to us for each chargeback. The customer has not paid back these disputes and therefore cannot get back on Seeking.com."

  I am willing to pay any fees but not for the order which was canceled by realgifts.com and they never dispatched that order and I have not received it because it was canceled.