Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment for radiology services rendered on Feb 2, 2024 for ***** was pd as soon as I received it, 5/29/2024, check #**** for patient #******, ****** *******. Patient passed away shortly there after while there in hospital. This payment was made to **************************...now it is billed through Envision Physicians Services. What is going on? There does not seem anywhere a company called ******************************* billing in ************ IN. Also I had a mammogram yearly screening on Feb 12, 2025. The same company billed me for the entire amount. NEVER have a paid a cent in all these years at **********************, *******, ** for a yearly screening. I called ******** and they said that they refused it b c wrong spelling, or wrong coding. How do I resolve that???? This company has got to have many complaints. This issue does not want to go away. I did nothing wrong. ****** ******* and ******* *******

  Business Response

  Date: 04/16/2025

  Hello. 

  ************************** is the radiology group that performs radiology interpretations for **********************. Envision Physician Services is the parent company of **************************. I have reviewed both accounts and have determined that the billing sent out for Mr. ******* was due to a system in error.  Last month our patient billing system underwent statement updates which caused a data mapping error.  This has since been corrected and Mr. ******** balance is reflecting as zero again.  In regards to your billing (******* *******), I have reviewed the account and the claim was resubmitted to ******** for processing.  Patient balance is currently zero.  I have flagged this account to ensure it is not billed to you again as this screening should be covered with no balance.  

  Thank you, 

  ******** Apa - Director of Radiology Billing

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Service 2/10/25 Where: *************************** ** Seen by **** ******* My problem starts when I first entered the building. I tried to hand my insurance to the front staff and they refused to take it. I am calling you guys today to give you my insurance since no one took it at the time of visit but my issue is specifically with the service I received by this supposed doctor *** treated me disrespectfully and disregarded any concern I had and why I came to the ** in the first place. First after sitting awhile in the front me and my husband where called by him to the back room without getting a chance to get called to the front which we were told was going to happen to provide my insurance too, then he just immediately starts asking me whats going on and as I was trying to explain he cuts me off feels my tender areas which are super sensitive just discounts it as a cyst which by the way he was completely off in determining that as I went to ********* Skin and Cancer and determined it wasnt a cyst and I will need to talk with a surgeon now to get it fixed cause its deeper than that. He starts asking me other questions that dont regard why I am there regarding me being in a wheelchair and its none of his business if I am not here for that why do you have to discriminate me for other health issues Im not here for. After his refusal to understand and comprehend what I am saying I told him I refuse any other service here and we left. Sure you guys took off 582 since you claim I dont have insurance but to be charged ***** dollars for his WRONG advice and opinion is utterly ridiculous and a crime in itself. As I was told by the *************************** I am being charged that same amount for just entering the **? I am truly upset with everything that happened with this visit and would like to come to some sort of resolution because being charged this amount for nothing is a crime.

  Business Response

  Date: 03/19/2025

  Shadow Emergency Physicians
  
  BBB File #: ******** ***** ******
  Accounts: *************

  
  To whom it may concern,

  
  We have received the above file from the Better Business Bureau regarding the above accounts for Ms. ****** for treatment received at *************************** by Shadow Emergency Physicians on February 10, 2025. By way of background, Shadow Emergency Physicians (Shadow)employs the physicians who assisted Ms. ****** in her care on the date referenced above.

  
  The prior *************** received was only for the hospital portion of services (facility charges) for the procedures, tests and administrative costs which are itemized. Shadow bills for the care provided by the emergency room physicians (which are commonly referred to as professional services), which cannot be itemized the same way as the facility charges. The physician billing for professional services is separate and apart from any fees incurred at or paid to the hospital. We did not have any insurance information for Ms. ******* That information would have been obtained by the hospital staff, not the physician at time of treatment.

  
  After this complaint was filed,we have received and billed ********************* provider. Please allow the provider 30 to 45 days to process the claim we sent to them.

  
  Feel free to contact us with any questions or concerns. We can be reached at *************

  
  Sincerely,
  ***** ******
  Patient Service Liaison

  
  

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23022795
  
  I am rejecting this response because: I have addressed the hospital bills and I understand this is a separate bill. If you read through my concerns, I have tried to ask the whole time what I was being billed for an even though its not right on both part of the bills my question was the physician never treated me right the whole time. Which is why I believe I shouldnt even have to pay for that service and he wrongly judged me as I am still suffering till this day with the issue he claimed it was which he was completely off. The service I received specifically from the physician is wrongly justified by your company and I am very dissatisfied with the service and charges made by your company. I have tried to email you this concern but I only get a response now through BBB. Why should I have to provide my insurance when I am dissatisfied with the service and want to complain and dispute these services. He did nothing for me, refused to listen to my concerns and made it sound like it was nothing which he was completely wrong and I will need surgery now. I couldnt believe the way I was treated by him which is why I refuse to accept their is nothing else you can do for me??? I will try your phone number first but if no one answers I would like you to contact me directly
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting mail from envision regarding an ** visit in May. Why is this coming now after all this time? I've also been getting phone calls that start out saying "this will be recorded"over and over. This bill states "this will be sent to a collection agency which would adversely affect your credit." I looked them up online and read that ENVISION PHYSICIAN SERVICES is a collection agency so I don't understand why they are referring to a different collection agency. The bill is not itemized so I don't know what this charge is.. especially since the ** was way back in May and I have already made payments directly to the hospital after the ** Visit. I'm hearing this is a scam so I don't know what to do as far as payment to them. Thank you for your help.

  Business Response

  Date: 01/09/2025

  BBB
  ******************************************br>*******************
  
  
  RE: ********; *** ********
  ************* Emergency Physicians
  Account# NBN ***********
  
  To ************************************** has received the patients complaint filed with your office.
  
  Our office provides billing services for ************* Emergency Physicians the physician group that staffs the ************************************. A claim was submitted to her insurance carrier on June 18, 2024. A response was received on June 25, 2024. For clarity, the information we submitted was for the professional component of the visit. The hospital would have billed for a facility component. That type of information is found a persons health insurance benefits information.
  
  The balance due on the patient account is $52.71 that has been applied towards her patient responsibility once the insurance processed the claim. Our records show that an invoice was sent to Ms. ******** on June 30, 2024, July 31, 2024, August 30, 2024, September 29, 2024, and October 29, 2024. Ms. ******** did not contact our office once the correspondence was received.
  
  If you should have any further questions or concerns, please contact our office at **************. I am available at extension 1010005310.
  
  Sincerely,
  
  
  
  ******** *******
  Patient Services Liaison

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29, 2024, my son, *******, was seen at *********************** in *****. At the time of registration, I provided his valid insurance information: a New Jersey Health Benefits Identification Card (CCN# ****************). We just called the insurance, and his insurance is ACTIVE.Recently, I began receiving texts from Envision regarding an outstanding bill of $748. With a discount of $299.20 applied, the adjusted balance claimed is $448.80. However, I have never received a mailed bill, email, or phone call regarding this matter. Initially, these texts were categorized as spam until one specifically referenced my name, prompting me to investigate further.Given that I provided all necessary insurance details at the time of service and that I did not receive any prior legitimate communication regarding this bill, I am requesting that this balance be thoroughly reviewed and adjusted to $0.I believe this discrepancy may result from a clerical or administrative error, and I kindly ask Envision to rectify this matter promptly. Please confirm receipt of this letter and provide written acknowledgment of the resolution.Thank you for your attention to this matter.******

  Business Response

  Date: 12/04/2024

  RE: ********; ******* ********
  **********************************
  Account# OVR ************
  
  To Whom It May Concern,
  
  Our office has received the patients complaint filed with your office.
  
  Our office billed the *************************** information received from ************************************ on September 17, 2024. Our office received a denial from that insurance on September 24, 2024 stating that expenses incurred after coverage terminated. An invoice was mailed to the mailing address on file on September 30, 2024 and October 30, 2024 in an attempt to verify insurance information. 
  
  The BBB for Complaint ID ******** was received by our office on November 25, 2024. An agent from our office reached out to New *************** to verify the *** number provided by the patients parent. During the call, the insurance representative advised that the *** number was not eligible on the date of service. We have mailed a response to the Guarantor to contact our office to verify the valid insurance on the date of service. 
  
  If you should have any further questions or concerns, please contact our office at **************.  I am available at extension 5310.
  
  Sincerely,
  
  ******** *******
  Patient Services Liaison 

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ER at *************************. I used my medical insurance and paid my copay. The hospital billed me for 1750 dollars that my insurance di not cover. Now I am getting a bill from Envision Physician Service (10-11-24) for ER treatment. I have called my insurance company ********************** and the hospital billing services. All the items on the account have been settled. They informed me that this is a scam to try to collect monies that have been already paid.

  Business Response

  Date: 11/20/2024

  RE: ********; ***** ***** *******
  Phoenix ED ******** of Broward
  Account# BRD **********
  
  To ************************************** has received the patients complaint filed with your office.
  
  Our office provides billing services for Phoenix Emergency ******** of Broward the physician group that staffs the Broward Health **************. Our records show that Mr. ***** ******* contacted our office via telephone on November 13, 2024. During the call, the patient stated that he will be paying the bill online. Our office received the first payment towards the referenced account on November 14, 2024.
  
  If you should have any further questions or concerns, please contact our office at **************.  I am available at extension 1010005310.
  
  Sincerely,
  
  
  
  ******** *******
  Patient Services Liaison

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received bill for $184.68 in June 2024 from Envision Physicians Services for my mother, ******* *******, who passed away on January 3, 2024. Contacted Envision Physicians in June 2024 and informed them that she passed and they told me to fax over her death certificate to review which I did on June 21, 2024. Never received a response and no other paper bills were sent until received another invoice in September 2024 stating that the invoice was past due and would be referred to a collection agency. Contacted Envision Physicians Services again on September 23rd and they advised me to email them the death certificate, which I did on the same day. Also reached out to them via email on September 24th asking them to confirm it was received but they did not respond. Reached out to them again via phone on October 3rd and spoke to a *** named Turawana and she confirmed that the death certificate was received and to disregard the bill. Just received another bill for $71.50 and then an invoice from a collections agency to pay them $113.18. The bill for $71.50 says to pay online but when I go to the website and enter in my mom's account it is showing amount due $0. Not sure what is going on here but this has been a big hassle. I just tried calling Envision Physicians Services AGAIN at ************ and a message keeps picking up for some hospital with a weird name i can't understand an it says they are not able to answer the phone and to leave a message. I need help getting this resolved asap so that we know what to do with the collections agency. I don't understand why it went that far when I was told to disregard the bill. PLEASE HELP!

  Business Response

  Date: 12/03/2024

  Questcare Hospitalists, PLLC
                December 3, 2024
  
  BBB
  *****************************************************************
  ****** ******
  
  RE: ******* *******
  2203 Cypress Pearl
  ********************  
  
  
            Complaint # ********
            Account number: QDK *********
  
  Dear Case Manager,
  
  Our office has received a letter of complaint regarding the above referenced account.This account was for treatment received at ****************************** on by **********************. The account has been reviewed for billing accuracy and a brief history is provided for your assistance.

  
  Any balances not covered by insurance for the inpatient services provided were sent to our probate vendor for possible collection. In response to the patients concerns, we have requested the account be closed with this vendor and the balance is zero.  We appreciate and look forward to hearing from our patients regarding their experience with our office.  Feel free to contact me directly with any questions or concerns. I can be reached directly at ************.

  
  Sincerely,
  *************************************
  Patient Services Liaison

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ER at ****************************** on ***************** in ***********, *******. Went there two different times. Dates 11/20/2023 and 03/23/2024. I have a bill which is from *************. However there is this other one from Envision Physician Services. Very confused and need help. Believe it's a scam. I spoke to ************* about it. They told me to call Envision physician services. Which I did and every time I call. Says the office is closed. Thank you and I hope we get to the bottom of this.

  Business Response

  Date: 09/19/2024

  EMERGENCY PROFESSIONAL SERVICES
  
  BBB File #: ******** ******* ****
  Accounts: ****************/20/2023, EPS2645744059 03/23/24,
  
  To whom it may concern,
  
  We have received the above file from the Better Business Bureau regarding the above accounts for Mr. **** for treatment received at ****************************** by Emergency Professional Services on November 20, 2023, and March 23, 2024. By way of background, Emergency Professional Services (EPS) employs the physicians who assisted Mr. **** in his care on the dates referenced above.

  
  We have provided Mr. **** with the following information. The prior ************* received was only for the hospital portion of services (facility charges) for the procedures, tests and administrative costs which are itemized.  EPS bills for the care provided by the emergency room physicians (which are commonly referred to as professional services), which cannot be itemized the same way as the facility charges.  The physician billing for professional services is separate and apart from any fees incurred at or paid to the hospital. 
  
  We have advised Mr. **** to contact his insurance company if he has any questions regarding being billed by us and the hospital. They would go over the explanation of benefits with him for each visit.
  
  Feel free to contact us with any questions or concerns.  We can be reached at ************.
  
  Sincerely,
  
  ***** ******
  Patient Service Liaison

  
  

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $1805.00 about a year and a half after my hospital visit on 3-18-2023. The bill states claim was submitted to my insurance, and nothing was paid. I'm 72 and have ******** so I called ******** and spoke to ******************* on Aug 5, 2024, he said ******** has no record of ever being billed by this provider. ******** also told me it was fraudulent to circumvent my insurance and then bill me. Envision Physician Services are also sending multiple text messages as well as bills through the mail saying my bill is past due.

  Business Response

  Date: 09/19/2024

  September 19, 2024

   

  
  Better Business Bureau of ***************
  ************************
  ******************
  
  BBB File #: ******** ******* *******  (BCY31198724)
  
  To whom it may concern,
  
  We have received the above complaint and the account has been closed due to untimely filing. We have advised Mr. ******* of the same.
  
  Please feel free to contact our office at ************ with any further questions or concerns.
  
  Sincerely,
  ***** ******
  Patient Liaison
  
  

  
  

  Business Response

  Date: 09/19/2024

  September 19, 2024

  
  Better Business Bureau of ***************
  ************************
  ******************
  
  BBB File #: ******** ******* *******  (BCY31198724)
  
  To whom it may concern,
  
  We have received the above complaint and the account has been closed due to untimely filing. We have advised Mr. ******* of the same.
  
  Please feel free to contact our office at ************ with any further questions or concerns.
  
  Sincerely,
  ***** ******
  Patient Liaison

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2023 I was admitted into the **** at ***********************. I was diagnosed with atrial fibrillation and was cardioverted back into sinus rhythm. I paid my copay of $250 thru my insurance, ********** Blue Shield Federal. Several months later I received a bill of $1547 from Envision Physician Services. I called my insurance company and they said the bill had been paid in full and I was only responsible for my $250 copay which was I had paid. I called Envision and they said they would mark the account paid. On July 31, I received a bill for $1547 from a debt collection agency ***************************** I spoke to them on the phone and they said the bill had not been paid and they were now collecting. I am filing a complaint against Envision Physician Services and ***************************** Attached is supporting documents.

  Business Response

  Date: 08/16/2024

  Better Business Bureau ****************************************
  *******************
  
  
  RE: *****************************
  File: ********
  Account #: INV ************
  Account Balances: $0.00
  
  Dear *********
  
  Our office has received the letter of complaint regarding Jeremiahs for treatment received at ********************** on October 13, 2023 by NE ******** Emergency Physicians, LLC.The account has been reviewed for billing accuracy. 
  
  Our office has removed the account from collections.  After we receive the complaint, we determined that certain coding was not adjusted after insurance processing. The charge has been adjusted off due to the denial from the patients insurance carrier. The account balance is now zero.  We also sending a separate letter to the patient informing of him this correction.
  
  We appreciate and look forward to hearing from our patients regarding their experience with our office.  Feel free to contact me directly with any questions or concerns.  I can be reached directly at ************.
  
  Sincerely,  
  
  
  Envision Physician Services

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a bill on May 2023 from ***** that represents Glass beach med srvcsa med *** so I paid them on 6/14/2023 for $1041, I included my check image and bank statement as proof. But since Nov 2023, Envision physician services keep on billing me for the same service even after I already spoke with them and sent them all the proof that I already paid this, they said they will investigate but I would still get the same bill every 2 months, I got that bill again today and nothing is ever done. I really dont know if they are scammers.

  Business Response

  Date: 08/05/2024

  GLASS BEACH MEDICAL SERVICES
  
  July 31, 2024
  
  BBB of Southern ***********
  *********************************************************************************************
  
  Re: BBB File #: #********; Accounts: GBM Guia ******* 9/28/2022
  
  To whom it may concern,
  
  We have received your letter of complaint regarding the complaint filed by Guia ******* for treatment received at ***************************** ********************** Services on 9/28/2022.  After review of the complaint, we have identified the issue and it is in the process of being corrected. In the meantime, we have placed the above account on hold. We will provide an update to the patient once we the issue has been resolved.
  
  You can reach us via the patient liaison office at ************.
  
  Thank you,
  ***********************
  Patient Liaison
  ************
  

  Business Response

  Date: 08/05/2024

  GLASS BEACH MEDICAL SERVICES
  
  July 31, 2024
  
  BBB of Southern ***********
  *********************************************************************************************
  
  Re: BBB File #: #********; Accounts: GBM Guia ******* 9/28/2022
  
  To whom it may concern,
  
  We have received your letter of complaint regarding the complaint filed by Guia ******* for treatment received at ***************************** ********************** Services on 9/28/2022.  After review of the complaint, we have identified the issue and it is in the process of being corrected. In the meantime, we have placed the above account on hold. We will provide an update to the patient once we the issue has been resolved.
  
  You can reach us via the patient liaison office at ************.
  
  Thank you,
  ***********************
  Patient Liaison
  ************
  

  Business Response

  Date: 08/07/2024

  GLASS BEACH MEDICAL SERVICES
  
  July 31, 2024
  
  BBB of Southern Nevada Inc.
  *********************************************************************************************
  
  Re: BBB File #: #********; Accounts: GBM Guia ******* 9/28/2022
  
  To whom it may concern,
  
  We have received your letter of complaint regarding the complaint filed by Guia ******* for treatment received at ***************************** ********************** Services on 9/28/2022.  After review of the complaint, we have identified the issue and it is in the process of being corrected. In the meantime, we have placed the above account on hold. We will provide an update to the patient once we the issue has been resolved.
  
  You can reach us via the patient liaison office at ************.
  
  Thank you,
  ***********************
  Patient Liaison
  ************