ComplaintsforDinosaurized LLC
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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/1/23, I placed 2 orders:Order # ***** for 3 holsters, totaling $119.97. They were delivered on 9/8/23.Order # ***** for 1 ankle holster at $24.97. It was delivered on approximately 9/15/23 I emailed Dinosaurized Army Store on 10/5/23, requesting a refund. *********************** replied and asked if I wanted an exchange. I replied NO and said I wanted a refund. This went back and forth SIX times, where she kept stalling and stating, Please give us another chance, were just a small business. I reiterated every time that I wanted a refund because their holsters dont fit me right and dont function properly. She has now stopped responding. I would like a refund for $144.94 and an address to ship their holsters back to.Initial Complaint
09/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Returned order ***** for refund 8/39/23 by signature **** priority and return shipping paid by me. **** tracking states "can't access delivery address". Contacted **** and was told the business had to initiate another delivery time which has not happened. Contacted seller and was given the runaround saying they issued a refund and paypal was reviewing. Going on a month now and no response from any contact attempts. Opened case with paypal. Fraudulent company, avoid at all cost.Business response
12/01/2023
Please send us email account by PayPal, we will send money directly to you. The bank account Associated with your card has been hacked, we cant use to refund. Thank youCustomer response
12/06/2023
Complaint: 20669101
I am rejecting this response because:The claim of my account being hacked is a lie. They're only trying to aquire personal information to hack the account themselves. I guess s******* me once wasn't enough for them.
Sincerely,
*****************************Customer response
12/06/2023
Complaint: 20669101
I am rejecting this response because:The claim of my account being hacked is a lie. They're only trying to aquire personal information to hack the account themselves. I guess s******* me once wasn't enough for them.
Sincerely,
*****************************Initial Complaint
08/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This company falsely claims that we sell and/or have reviewed their product and rate it 5-stars. No such review has ever occured. We do not sell or endorse their products in any way and want all mention of our business removed from their site.Initial Complaint
06/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a product and was told it would take 3 to 5 days to receive a tracking number. I have not received it 7 days later. I contacted them. They said give them a few hours to get me tracking number. They told me my holster was sent 5 days ago. I'd it was in fact sent, they would have a tracking number. That tells me it's all a scam. I've already been charged for or.Initial Complaint
11/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On or about 10/23/22, I ordered a holster from Dinosaurized on their website. $41.23 was charged to my Discover card, and I received email verification. I ordered the holster in size extra large. I received a holster in the mail on 10/28/22 in a smaller size. I measured the length of the holster and double-checked my order to be sure that the wrong size was sent out and that I did not order the smaller size by mistake. I emailed the company to request info on how to make an exchange for the correct size. When I did not receive a response, I emailed again and received no response. I had to do some searching to find a phone number for this business because it is not posted on their website. I called the number during business hours and left a voicemail message because they did not answer the phone. In my message, I noted that I had viewed the other BBB complaints against them and advised that I would file a complaint also if they failed to respond. They have my money, I have a holster I cannot use, and they will not respond to me. I want a refund or an exchange for the holster I ordered.Customer response
12/01/2023
This was over a year ago. After weeks of going back and forth with these con artists, I finally got my money back. They should be investigated for deceptive trade practices.Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have ordered a holster (Order# *****). I have received email confirmation that order is confirmed, shipped but I haven't received any product. I emailed customer service, there response came with Tracking# ****************************** on August 21st, 2022. I started checking this tracking number everyday on **** website, this tracking number never showed up in the tracking for ****.Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a holster on Dec. 17, 2021. It never arrived. I contacted them in February. They claimed that they sent another one and a USPS tracking number was issued on March 3, 2021. USPS is still waiting for the product to arrive at their facility. Please Help! ***************Initial Complaint
03/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Keto strong sent me 6 bottles instead of the one I paid for but charged me for all six in two transactions which I did not authorize. I returned them and have tracking details to prove it, bottles were never opened and they still have my money. I have sent emails with no results, out $400 if you count the product and the fraudulent purchase of 5 additional bottles.Initial Complaint
02/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Let's get this done. Order # XXXXX ordered on February 08, 2022. Please send my purchase or refund my funds spent on said order.Initial Complaint
02/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I placed an order #***** with this company and for many weeks never heard anything from them, When i inquired about a refund they gave me a fake tracking number. This number shows an item being delivered to TN, Which is a far distance from my home in **. I have emails of our transactions from the support team feeding me bad info and assuring me that all is well. I have been scammed and even though its only 50 bucks it is still wrong for this company to do this, I also have screen shots of this item with my correct address on the map and the incorrect address of shipping from their web site. I have sent messages/emails on both ******** (from their ad) and to the support contact asking for a callback to get a refund. All i got was crickets.Business response
12/02/2023
Hi,
May I know what made you filled a complaint ?
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Contact Information
Customer Complaints Summary
22 total complaints in the last 3 years.
21 complaints closed in the last 12 months.