Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I briefly reviewed a supposedly freewalking app named slimkit was not named verv. I never I put my payment information or authorized payment through my ***** Pay for a paid subscription. I have informed my bank and let them know the history of your predatory behavior with similar charges. I would like a refund for all payments auto deducted in 10/2024 and 12/2024 without my permission. I have never consented to a paid subscription and have not received any emails from your company with the terms of any trial subscription. I have now ended my account on the app which again was advertised as free. I would like all fraudulent charges returned.

  Business Response

  Date: 01/07/2025

  Hello,
  
  I appreciate your email and want to address your concern promptly.
  
  The User purchased a ******* premium subscription to our Weight Loss Walking app on October 1, 2024. We granted the customer premium access immediately after the purchase and sent them login credentials and purchase details as soon as the purchase was completed (creds info attached).
  
  Our records indicate that the customer received all requested services and the transaction occurred based on a request for services opted by the customer. The User installed our Walking app, version 5.38.1 on the Apple iPhone 15 Pro Max phone on October 1, 2024 11:39:40.615 AM UTC, from ************* using IP address ***********.
  
  Before confirming the purchase, our platform displays the terms and conditions of the subscription, as well as the total charge. By proceeding with the purchase, it indicates the agreement to these terms, including the automatic renewal feature unless the subscription is canceled.
  
  We do not process unauthorized charges. Before any purchase, we clearly display the subscription terms and cancellation policy. Additionally, we send detailed information regarding the subscription to customer email. Based on our records, all information was provided to the customer.
  
  Nonetheless, I have canceled the subscription and can confirm that there will be no additional charges in the future. 
  
  If you have any further questions, you can always contact us at ***********************************

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged since June for Verv via my Apple Card. I believe it was initially called slimkit. I have no idea what this app is. I have no email transactions. I didnt see these transactions till a month ago when I saw that I was being billed $***** a month for a total of $179.94. I asked for a full refund and cancellation of the subscription since there is no way to cancel via the app (I dont even have the app on my phone either). So the company makes it extremely difficult to cancel and they only will provide a refund for payments made within the past 14 days.not a month but 14 days which also seeems illegal. When I only received a refund for &***** I went back and asked for the full amount and was denied . With this complaint I want to recieve my balance of $149.95. I have read other reviews with similar complaints from dissatisfied customers and feel that ********************** *** needs to change its practices.

  Business Response

  Date: 01/07/2025

  Hello,
  
  I appreciate your email and want to address your concern promptly.
  
  The User purchased a monthly premium subscription to our Weight Loss Walking app on June 12, 2024 . We granted the customer premium access immediately after the purchase and sent them login credentials and purchase details as soon as the purchase was completed (creds info attached).
  
  Our records indicate that the customer received all requested services and the transaction occurred based on a request for services opted by the customer. The User installed our Walking app, version 5.37.1 on the Apple iPhone 13 mini phone on June 12, 2024, from ************* using IP address **************.
  
  Before confirming the purchase, our platform displays the terms and conditions of the subscription, as well as the total charge. By proceeding with the purchase, it indicates the agreement to these terms, including the automatic renewal feature unless the subscription is canceled.
  
  We do not process unauthorized charges. Before any purchase, we clearly display the subscription terms and cancellation policy. Additionally, we send detailed information regarding the subscription to customer email. Based on our records, all information was provided to the customer.
  
  Nonetheless, I have canceled the subscription and can confirm that there will be no additional charges in the future. 
  
  If you have any further questions, you can always contact us at ***********************************

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22765249
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ********

  Customer Answer

  Date: 01/08/2025

  Good afternoon.   The reason for my rejection is that I have no communications  regarding Slimkit/Verv.  My main issue and one I have seen in multiple other reviews is that I did not sign up for Verv   I never heard of them and never used their app.   I signed up for a trial basis for Slimkit.  I feel that there is some disseption with this  name change especially because Slimkit still exists. I am also wondering with this change from Slimkit to Verv is the subscription didnt get cancelled.   I believe a lot of people have experienced this same issue from what I have seen so there is a Trend that I feel needs to be addressed.  $29.99 is a lot of money for an app.   Thanks very much

   

  Business Response

  Date: 01/09/2025

  Hello,

  Thank you for your message. Id like to address your concerns thoroughly:

  1. Email Address Used for Subscription

  Your subscription was created with the email address ************************************ All correspondence, including notifications about your subscription, was sent to this email. Its understandable if you didnt receive them if you were checking a different email address, but our records show that the communications were sent to the address you provided during purchase.

  2. Slimkit and Verv Are the Same Company

   Slimkit and Verv are part of the same company. If your payment was processed under the name "Verv," it does not mean that your subscription was transferred or canceled. During the subscription process, we clearly inform users that the subscription is auto-renewable unless canceled before the renewal date.

  3. Subscription Cancellation Options

  We provide several ways for users to cancel their subscriptions:
  - Directly in the app
  - Through our website
  - By contacting our support team
  Unfortunately, I do not see any cancellation attempts associated with your subscription or any prior correspondence from you regarding a cancellation.

  Given the above, I am unable to issue a refund for the remaining charges. If you have further questions or need additional assistance, please let me know.

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:01/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Verv app many months ago but never used it. I have been trying to cancel it for a few months. The company clearly makes it difficult to do so yet I have been billed $29.99/month despite repeated efforts to cancel. I filed a request to cancel via the support link on the app, received an email with instructions to cancel which I completed and now I am just waiting for them to send me a link to cancel. That is the last step and is in their control. I have not received the link despite requesting it multiple times. I would like a complete refund for the past three months during which time I have tried to cancel this subscription.

  Business Response

  Date: 01/07/2025

  Hello,

  I checked the account and I can see that your subscription is already canceled, so it wont be auto-renewed in the future.

  If you have any further questions, you can always contact us at ************************************************************.
  

  Customer Answer

  Date: 01/08/2025

  The company responded and canceled my subscription so I am satisfied. I do not need to proceed with this claim. I  will say they still make it difficult to cancel a subscription which seems to be quite common these days. 

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company responded and canceled my subscription so I am satisfied. I do not need to proceed with this claim. I  will say they still make it difficult to cancel a subscription which seems to be quite common these days. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for Verv, I dont have the app and they charged me for at least 4 months $29.99. Im tired of trying to figure out how to cancel

  Business Response

  Date: 01/07/2025

  Hello,
  
  I appreciate your email and want to address your concern promptly.
  
  The User purchased a monthly premium subscription to our Weight Loss Walking app on 2024-08-28. We granted the customer premium access immediately after the purchase and sent them login credentials and purchase details as soon as the purchase was completed (creds info attached).
  
  Before confirming the purchase, our platform displays the terms and conditions of the subscription, as well as the total charge. By proceeding with the purchase, it indicates the agreement to these terms, including the automatic renewal feature unless the subscription is canceled.
  
  We do not process unauthorized charges. Before any purchase, we clearly display the subscription terms and cancellation policy. Additionally, we send detailed information regarding the subscription to customer email. Based on our records, all information was provided to the customer.
  
  Nonetheless, I have canceled the subscription and can confirm that there will be no additional charges in the future. 
  
  If you have any further questions, you can always contact us at ***********************************

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized charges for a service I have never used

  Business Response

  Date: 12/06/2024

  Hello,
  
  I appreciate your email and want to address your concern promptly.
  
  The User purchased a monthly premium subscription to our Weight Loss Walking app on 2024-09-04. We granted the customer premium access immediately after the purchase and sent them login credentials and purchase details as soon as the purchase was completed (creds info attached).
  
  Our records indicate that the customer received all requested services and the transaction occurred based on a request for services opted by the customer. The User installed our Walking app, version 5.38 on the Apple iPhone 13 phone on 2024-09-04 19:49:28 UTC, from ************* using IP address ***********.
  
  Before confirming the purchase, our platform displays the terms and conditions of the subscription, as well as the total charge. By proceeding with the purchase, it indicates the agreement to these terms, including the automatic renewal feature unless the subscription is canceled.
  
  We do not process unauthorized charges. Before any purchase, we clearly display the subscription terms and cancellation policy. Additionally, we send detailed information regarding the subscription to customer email. Based on our records, all information was provided to the customer.
  
  Nonetheless, I have canceled the subscription and can confirm that there will be no additional charges in the future. I've also issued a refund for the last charge. The user should see the charge back onto the card within 5-10 business days.
  
  If you have any further questions, you can always contact us at ***********************************

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They made a charge for ***** that I didn't sign up for. This company seems to be notorious for signing people up for subscriptions they don't want. I'm not sure how they got my information. I don't have their app and I never received an email from them. Now I get to cancel my card at Christmas time. They should be shut down for their illegitimate subscription practices.

  Business Response

  Date: 12/04/2024

  Dear Better Business Bureau,
  
  Thank you for bringing this matter to our attention. We take these complaints seriously and are committed to resolving them promptly.
  
  To effectively investigate and address this issue, we need additional information from the consumer. Specifically, we require:
  
  - The email address associated with the subscription, or any other email that might be linked to it.
  - The last four digits of the credit card used for the transaction.
  - The card brand ****** MasterCard, ****************, or another).
  - The date on which the $19.99 was debited
  
  The email provided in the complaint, ************************ does not match any records in our system. This additional information will help us locate and verify the transaction more accurately.
  
  We appreciate your assistance in obtaining this information. Once we have the necessary details, we will promptly investigate and work towards a resolution.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 12/18/2024

  This complaint is not closed.  I have had no communication regarding this matter.  It was charged to my discover card ending in 1869 on 12/3/24.  No email address is associated with the transaction because I never gave them one.

  Business Response

  Date: 12/19/2024

  Hello,

  Thank you for providing additional details. We have located the transaction and see that the purchase was linked to the following email address: Kencriiss@*.com.
  Is this your email address, or could it belong to someone close to you?
  

  If it does not belong to you or anyone you know, we recommend reaching out to your bank, as there is a high likelihood that your card information has been compromised. Please let us know if we can assist further.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22632172
  
  I am rejecting this response because: that is not my email address nor do I know anyone with that address.  I have closed the credit card account associated with the transaction.  But this is an ongoing issue with this business that requires further investigation.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/20/2024

  Hello,

  Were sorry to hear that youve encountered this situation. Please rest assured that we have blocked any future charges, and I can confirm that there will be no additional payments in the future.

  If theres anything else we can assist you with, please let us know.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for the last 3 months by VERV even though I have cancelled my BetterMe subscription as well as the Walking app by SlimKit. When I saw the charge again this month I went back to both apps thinking I forgot to cancel and both apps tell me that my subscription has already been cancelled. If this is indeed true why am I still getting charged??

  Business Response

  Date: 12/03/2024

  Hello,
  

  Thank you for reaching out. According to our records, you subscribed to our Walking by Slimkit app on September 26. You canceled the subscription on November 29.
  

  Before confirming your purchase, our platform clearly displays the subscription terms, including the total cost and the auto-renewal feature. Proceeding with the purchase implies your agreement to these terms unless the subscription is canceled.
  

  Since your subscription is now canceled, I can assure you that there will be no further charges.

  If you have any additional questions or concerns, feel free to reach out.

  Customer Answer

  Date: 12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I had cancelled the app earlier but it must have not gone through as it did this time. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a reoccurring charge of $29.99 by Verv. I have never downloaded this app. I have canceled debit cards twice already after disputing these charges and they keep happening. The company makes it extremely difficult to cancel on their website. You have to email to get a hold of someone. I would like my information removed from their site and to be refunded.

  Business Response

  Date: 11/13/2024

  Hello,
  
  I appreciate your email and want to address your concern promptly.
  
  The User purchased a ******* premium subscription to our Weight Loss Walking app on 2024-05-10. We granted the customer premium access immediately after the purchase and sent them login credentials and purchase details as soon as the purchase was completed (creds info attached).
  
  Our records indicate that the customer received all requested services and the transaction occurred based on a request for services opted by the customer. The User installed our Walking app, version 5.36 on the Apple iPhone 14 Pro Max phone on 2024-05-10 04:10:33 UTC, from ***************** using IP address *************.
  
  Before confirming the purchase, our platform displays the terms and conditions of the subscription, as well as the total charge. By proceeding with the purchase, it indicates the agreement to these terms, including the automatic renewal feature unless the subscription is canceled.
  
  We do not process unauthorized charges. Before any purchase, we clearly display the subscription terms and cancellation policy. Additionally, we send detailed information regarding the subscription to customer email. Based on our records, all information was provided to the customer.
  
  Nonetheless, I have canceled the subscription and can confirm that there will be no additional charges in the future. I've also issued a refund for the last charge. The user should see the charge back onto the card within 5-10 business days.
  
  If you have any further questions, you can always contact us at ***********************************

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 3 times now, August, September and October for a Verv charge in the amount of $29.99 each, that I NEVER signed up for. I never even downloaded this app. I have no idea what it is or why its being charged. Ironically three different card numbers show up on my bank statement, there is only one of those that I recognize. I will be disputing all the charges with my bank today! ******.

  Business Response

  Date: 10/11/2024

  Hello,
  
  I appreciate your email and want to address your concern promptly.
  
  The User purchased a monthly premium subscription to our Weight Loss Walking app on July 8, 2024. We granted the customer premium access immediately after the purchase and sent them login credentials and purchase details as soon as the purchase was completed (creds info attached).
  
  Our records indicate that the customer received all requested services and the transaction occurred based on a request for services opted by the customer. The User installed our Walking app, version 5.37.2 on the Apple iPhone 15 Plus phone on July 8, 2024 5:02:50.977 PM UTC, from the United States using IP address 174.211.233.159.
  
  Before confirming the purchase, our platform displays the terms and conditions of the subscription, as well as the total charge. By proceeding with the purchase, it indicates the agreement to these terms, including the automatic renewal feature unless the subscription is canceled.
  
  We do not process unauthorized charges. Before any purchase, we clearly display the subscription terms and cancellation policy. Additionally, we send detailed information regarding the subscription to customer email. Based on our records, all information was provided to the customer.
  
  Nonetheless, I have canceled the subscription and can confirm that there will be no additional charges in the future.
  
  If you have any further questions, you can always contact us at [email protected].

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22400023
  
  I am rejecting this response because it’s a bold face lie. I downloaded weight loss walking by slim kit and immediately deleted the app when it said there was a subscription price. The only other subscription to an app I had was for Lose It and I cancelled that subscription prior to it renewing. 
  

  I want a refund of the 3 months I was charged for that I knew nothing about. Thank you 

  
  Sincerely,
  
  Amanda Johnson

  Business Response

  Date: 10/14/2024

  Dear Amanda,
  
  According to your activity history, you did start the first workout in the app. Please note that deleting the app does not cancel the subscription. You could have canceled the subscription within the app or by contacting support.
  
  That said, I have processed a refund for the most recent payment, as it falls within our refund policy. Unfortunately, I cannot process refunds for the other payments as they do not qualify under the refund policy. You can expect to receive the refund within 5-10 business days.
  
  If you have any further questions, feel free to reach out.
  

  Customer Answer

  Date: 10/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22400023, and find that this resolution is satisfactory to me.
  
  
  Sincerely,
  
  Amanda Johnson

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has repeatedly charged me $29.99 since June 2024 and I want my money back. I cancelled before the free trial ended and just noticed the charges. I am going to continue to file complaints until I get my money returned after these unauthorized charges.

  Business Response

  Date: 10/07/2024

  Hello,
  
  I appreciate your email and want to address your concern promptly.
  
  The User purchased a monthly premium subscription to our Weight Loss Walking app on June 3, 2024. We granted the customer premium access immediately after the purchase and sent them login credentials and purchase details as soon as the purchase was completed (creds info attached).
  
  Our records indicate that the customer received all requested services and the transaction occurred based on a request for services opted by the customer. The User installed our Walking app, version 5.37 on the Apple iPhone 12 Pro phone on June 3, 2024 2:04:10.935 PM UTC, from ***************** using IP address ***********.
  
  Before confirming the purchase, our platform displays the terms and conditions of the subscription, as well as the total charge. By proceeding with the purchase, it indicates the agreement to these terms, including the automatic renewal feature unless the subscription is canceled.
  
  We do not process unauthorized charges. Before any purchase, we clearly display the subscription terms and cancellation policy. Additionally, we send detailed information regarding the subscription to customer email. Based on our records, all information was provided to the customer.
  
  I can't find any record of a user cancelling a subscription in our systems. Also, I can't find a single request from a user to our support to cancel a subscription. Nonetheless, I have canceled the subscription and can confirm that there will be no additional charges in the future.
  
  If you have any further questions, you can always contact us at ***********************************