Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently informed I had a debit owed on a location I was never at. I was only made aware of this because I did a background check to apply for a new place to live. I would like this amount removed from my credit report as soon as possible my place of residence has always been in ******** pass 24 yrs I've lived in my family home since 2000 when it was purchased, and i can send proof phone bills and work related documentation.

  Business Response

  Date: 10/01/2024

  ***** ******* DOB ********** last four of SSN 4960 Michigan ID *************. Ms ******* and **** ******** rented unit O3174 from 01/17/2020 to 11/25/2020 where they were formally evicted by Clark County Justice court case number 20E008870. The balance due and owing is over $10,000.00 the file has been sent to collections and they can be contacted at ************.

   

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22364744
  
  I am rejecting this response because: Im attaching files to show I was clearly living in ******** at the times they are claiming I was living in *****, I wouldnt be purchasing a bed and car and glasses in *************;
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/02/2024

  Please see attached documentation for referenced complaint. 

  1. Eviction confirmation and copy of filing

  2. Michigan DL's for both residents

  3. Signed Check In Registration 

  4. Signed rules and regulations

  5. Signed 7 day notice Addendum

  6. Signed collection policy

  7. Signed pet addendum

  8. Misc additional addendums

  Ms. ******* obviously stayed at our hotel for an extended amount of time during covid. She was in default rent and formally evicted and sent to collections. This is not a valid dispute for the BBB to handle this should be referred back to the credit bureau for additional investigations. 

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22364744
  
  I am rejecting this response because: **** ******** is listed as the tenant not me as well that is not my social security nunber. I can provide records I have been living and working here in *************;
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/11/2024

  Dear BBB,

  I am asking you dismiss the complaint for The Suites at ********. This is not an issue with merchandise or services this is RENT, LATE FEE & LEGAL FEES. There is no need for mediation since there is no request for a refund. Please see the facts listed below.

  1. ***** ******* was a co-tenant with **** ******** from 1/17/2020-11/25/2020. They were in default from 03/31/2020-11/25/2020.

  2. If ***** ******* never stayed here how did we get a copy of her Drivers License listing her confirmed address from ********

  3. If ***** ********* Social Security number is incorrect how did we get a judgement against her to place the debit on her credit report

  We reject Ms. ********* claim for proof of phone bill anyone can have an out of state phone number, we also reject her claim of work related documents since anyone could have worked remotely especially during the Covid-19 lockdown. We can also provide multiple signed receipt for rent payments signed by Ms. ***** ******* from before she went into default. In addition we can prove Ms ******* was in ********* ****** from ********* by her criminal arrest record for domestic battery at the ******************************  

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22364744
  
  I am rejecting this response because: I am Not listed as the tenant nor did i get evicted because i was never named on the summons and how did 15 go to 30 if this was so legal why wasnt I ever notified about the debit in the first place, clearly they've had my drivers licenses past 4 years. Not once was something mailed to the home trying to collect on this supposedly debit. It was just recently brought to my attention because I'm looking for a new home, and my arrest record is irrelevant I can also prove I was there in 2016 2018 I have family and friends who i stay with there while I visit. I never mentioned of proof about working from home my proof is receipts that prove i was in ******** that whole year their claiming I was living there.  My purchases of  glasses receipts email from March 2020 my receipts of a bed purchased in june 2020 and my vehicle purchased in july 2020 which i already submitted emails with electronic dates. This needs to be removed from my credit report and they need to go after the person they took to court and who is listed as the tenant 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/23/2024

  Again this is not a matter for the BBB to investigate the claimant lived here and owes a balance they will need to dispute it with the credit reporting agencies or the collection agency.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to rent a room or apartment as they like to call it for two weeks. My first night the toilet overflowed the entire night flooding the apartment. No one ever came back to dry the carpet like they said they would. For over a week the carpet was soaked and unbearable to walk on without getting your shoes and pants wet the entire 8 days. The women infront yelled for me hold on and I was told I couldnt get moved to a new apartment. I would like a refund for the 8 days at the least that I had to pay for wet soaked carpet.

  Business Response

  Date: 04/05/2024

  GUEST CHECKED IN FOR 2 WEEKS AND HAD A FLOOD THEIR FIRST NIGHT WE RESPONDED THAT NIGHT TO STOP THE OVERFLOW AND THEN WENT BACK THE NEXT MORNING AND EXTRACTED THE WATER FROM HER UNIT AS WELL AS DAMAGES TO SURROUNDING UNITS. I TRIED TO CONTACT THE TENANT 3 TIMES SINCE THE INITIAL COMPLAINT AND SHE HAS VACATED THE APARTMENT. PLEASE NOTE ALL DOCUMENTS SIGNED CLEARLY STATED NO REFUNDS.

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21508853
  
  I am rejecting this response because:
  This is not true. The maintenance man came to stop the toilet from overflowing. He said he would be back to vacuum the water from the carpet so I waited out all day and he never did. They never came back the next day and when I asked about it the next day I was yelled at by their employee. The carpets were soaked and unbearable to walk on without getting your clothes and the rest of the unit wet. No one ever came back this response is a complete lie. I even asked if I could just get loved into another unit since it was my first day (I checked in the night before) and was told no. There wasnt any resolution until on the 8th day the ** broke down and thats finally when a maintenance worker came to vacuum the water as much as he could. 

  Sincerely,
  
  *******************

  Customer Answer

  Date: 04/05/2024

  I just happen to read the part where it says the maintenance came to stop the overflow that night which is a complete lie. I called the next morning at 7 am when they opened about the overflow and didnt receive any help for it until 9am because the water was entering into the next door unit. The maintenance came in the morning not the night as stated in this response from the Suites. I understand it states no refund but the contract also never said anything about paying for a flooded apartment for two weeks and getting yelled at for asking about the carpet getting dried like the maintenance man said he would do on his own.

  Customer Answer

  Date: 04/05/2024

  Also I was never contacted 3 times. I contacted them several times about the flooded apartment and the wet carpet throughout my stay and nothing was done until the ** finally stopped working. This is a complete lie. I was totally disregarded. I paid for two weeks and after my two weeks were finished I checked out. There was no need to pay for another two weeks to live in an apartment unit with soaked carpet. Thats my hard earned money and I expected a  unit with dry carpet. I paid like everyone else who received a dry unit with dry floors and carpets. 

  Business Response

  Date: 04/19/2024

  Please see assigned attached documents. ****** was aware prior to check in that there were no refunds. The flood was addressed with-in 24 hours therefore we stand by our no refunds poilicy

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21508853
  
  I am rejecting this response because:

  The flood started overnight 4/21/24 and was was stopped 9am 4/22/24 after calling 7am about it. The carpet was SOAKED for 8 days until the a/c stopped running and maintenance came to fix it then vacuumed the carpet that day. It was unbearable to walk on without getting your the bottom of your pants and shoes soaked. I was told I could not get moved into another unit due to the flooded carpet after waiting an entire day in my car because I was told maintenance would come back to vacuum the water from the carpets by the maintenance who stopped the running toilet 9am on 4/22/2024. I was also yelled at for asking about the carpet as if I didnt pay for a normal unit like everyone else. It was unbearable 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/22/2024

  Nothing new was submitted we stand by our no refunds policy.

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21508853
  
  I am rejecting this response because:
  There is no reason why I paid for wet soaked carpets during my stay for 8days. That was not apart of the rental agreement. Nor was I accommodated to move into another unit even though it was only my first official day 
  Sincerely,
  
  *******************

  Business Response

  Date: 04/23/2024

  I am not sure as to what more we can do to close this complaint. We have a strict no refunds policy, when we went to make contact tenant had already vacated that unit has since been rerented with no issues.

  Business Response

  Date: 04/23/2024

  I am not sure as to what more we can do to close this complaint. We have a strict no refunds policy, when we went to make contact tenant had already vacated that unit has since been rerented with no issues.

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21508853
  
  I am rejecting this response because:the Suites knew I was leaving on 4/4/2024 since I did not pay for another 2 weeks. I paid for a unit that had soaked carpets for 8 days until the A/C broke down. I spent one day in my car since I was told a few different times that someone from maintenance would come to clean the carpets. My concern is not the next tenants experience, it is only my experience and the fact that I called on numerous occasions even after my first two days about the soaked carpets and was yelled at by one of their employees as if soaked carpets was in the agreement I paid for. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HARRASMENT AND DISRESPECT AND Threatening comments BULLING.

  Business Response

  Date: 09/01/2023

  ON 8/30/2023 & 08/31/2023 WE WENT TO THE TENANTS DOOR A TOTAL OF 6 TIMES TO ADDRESS HER WORK ORDER FOR HER STOVE, ****** AND ROACHES. WE EVEN PLACED STICKERS ON THE DOOR TO COME TO THE OFFICE. TENANT HAS NOT OPENED DOOR OR ALLOWED ENTRY INTO THE **** TO ADDRESS THE COMPLAINT WE HAVE A 3RD PARTY PEST CONTROL COMPANY HERE 3 TIMES A WEEK, TENANT REFUSED ENTRY ON 08/30/2023.

   

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the suites off boulder and flamingo Ive been living here for going on the 4th week now. When we first moved in we had got the bed and coffe tables removed and had our own bed put in ! The first two week we saw what we thought was tiny roaches. So we got ***** spray but Than we started to get bit and notice when Id kill then I notice there was blood so I immediately called the office they said I had to come in my work hours do not work with the office hours so Im my lunch I went in and had to go back to talk to the manger the lady who I spoke to was nice help did all she could .. so I took the next day off went in spoke to the manger they sent the inspector and he said we do have them he seen them . And killed one ! He than gave us a break down of the process on what to do ! After he left I thanked him he was very helpful nice informative on what to do ! As soon as he left I went to the office spoke to them they said they will contact the manager just do what the guy said in which I did ! The next morning I did t hear anything back so I went to the office and the lady apologized for not calling conversation started good she asked what the inspector said I told her she kept saying to prep the room so I than told her I have to wash all my clothes she said I only have to dry them and if I need more time she can push back the date I told her my problem is I dont have money to pay for 20 loads to wash everything including blankets pillows everything linen ! I started to tear up and cry She said she going to check the file came back and said the same thing I have to prep and if I need more time she will work with me she also offered to clean it day at a time but the inspector *** said if we dont do it right the first time theyll come back so doing it in portions wont work I explained to her she than said its not that big of a deal we can do it until its gone I told her its not a big deal to you because your not living in it its not your child

  Business Response

  Date: 11/14/2022

  Tenant was treated on 11/11/2022 for bed bugs found in their personal furniture that they moved into the apartment they will be retreated 11/14/2022. There will be no compensation for this incident being the furniture belonged to the tenant that pest control identified the issue with. 

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Living at the Budget Boulder Suite (which costs $1425 a month) is the worst housing situation I've ever had in my life. On a regular basis my partner and I personally deal with ridiculous amounts of bugs, plumbing problems, litter and unsafe conditions on the property, and horrendous treatment from the management. Our first unit at the Budget Boulder Suites was unit *****. This unit was on the first floor and had a massive bug problem. Cockroaches would appear in the house daily, as well as spiders and other small strange little black bugs I was unable to identify. I also had to kill at least 3 scorpions that all appeared in my bedroom. I do not feel safe in my own home, even though I clean the entire apartment top to bottom on a daily basis to try and combat what is happening, it is to no avail. I am having intense, paralyzing anxiety attacks on a regular basis over all this. At the beginning when I would call the office and complain they were cordial about it and said they would send someone to spray. They did, it didn't work. I called again and again they did the same thing every time (send someone to spray, it never works). Overtime they must have gotten aggravated with me complaining or frustrated with the fact that they can't completely get rid of the pests, so they have to keep on hearing complaints, but they got tired and they started catching an attitude. I get frequent belittling comments thrown at me from all members of staff I interact with, making it increasingly more difficult for me to stand up for myself. A couple months after we moved in, they added the pet fee, although they told us that we wouldn't have to pay one because my dog is only forty pounds. I find myself wondering if that was them retaliating because I complain so much, but if I don't report things nothing ever gets done. In unit ***** we were paying 1400 a month plus a pet fee of 25$, essentially to live in a bug infested space. I used some of my limited energy to call the office every week to report on the situation and was continually met with cruel attitudes and a lack of resolution. One night when I realized the kitchen sink was filling with sewage water, I had a breakdown. I went to the bathroom just to find out the shower was having the same issue- it made the whole unit stink like a sewer. I was completely overwhelmed and had a breakdown but managed to pull myself together enough to my way up to the office and let them know what was happening. At the time the employee working the desk was a woman named Hannah, she behaved terribly towards me and gave me no help with the situation. I waited until the property manager came in the next day and I brought my phone up, showed them multiple pictures displaying the issues I was having with the apartment and finally they said they'd move me to a new unit. When this occurred, my boyfriend was away for work and I had no way of moving all my stuff very far by myself without it taking forever and causing a huge strain on my body, so I wanted a new unit that was fairly close to the one that I was leaving. They said the one above it had just opened. At this point I had basically lost the ability to care, I just wanted to get out of the one I was in with hopes that would bring me peace, so I packed up my stuff and moved directly upstairs to T2228. The first couple of weeks of living here there didn't seem to be as huge of a bug problem. Then just like my unit downstairs, I started to see quite a bit of cockroaches in the unit. Also more unidentified black bugs. Like I said before, I clean top to bottom all the time, so I don't understand how this is possible. Then I had to go away with my boyfriend for a week for his job and came back to find the fridge was cut off or had lost power for some unknown reason, and I lost at least $50 worth of groceries. The management switched the fridge out after I reported it, but the damage was done, I was unable to eat for a few days because we didn't have the money to make up for what was lost. Things continued to go downhill from here- I woke up one morning, needing to use the bathroom, and to my dismay I discovered at least thirteen horseflies. I had a huge panic attack, and ended up using the neighbors bathroom for about a week or two. I reported it to the office right away. The horseflies continue to come from the bathroom no matter what I do. I've had my boyfriend come to kill them all, then we sprayed the bathroom down with bug spray and on top of that we covered all the drains, just to discover they still are somehow getting in. I wake up scared to use my own bathroom, I am holding my poop in my own house. I called the office and let them know that they need to spray again or something but I know it won't do anything, and I continue to receive an attitude from them when I try to describe what is going on. This property also has a very unsafe outdoor environment, I frequently find dead rats laying all over the place, and when reported, nothing gets done. I worry for the safety of the animals and children that inhabit the apartment complex. Also, someone broke the laundry room window and even though I called to get it fixed as soon as I found it, they left it that way for three days with glass laying on the floor. It is very apparent and obvious that they don't care about their tenants, they only care about getting their money. I reckon they don't have any interest in making anybody who's living situation is like mine any better or safer, and I don't know how to cope anymore. I desperately need help. Also update : My sis came over recently to visit and broke a window . I told them that we will pay to fix it from an outside source , because they want to charge us 260$ just to fix half a broken window. They said that we have to pay them to fix it and there is no way around it. It doesn't sound right to me at all . Please help.