Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1)No indication on Dedicated *** Lines website they were a broker. We did not realize this until the day that Southwestern Logistics came to pick up our goods. (Closing on our home was the next day so no time to cancel.2)On the day of pick up Southwestern Logistics (The mover assigned by Dedicated unbeknownst to us) increased the charge by $1919.50! (too late for us to back out).3)We had many items damaged including a Motorcycle in amount $1214.70. We filed a claim with *********************** for damages. We have 90 days from 8/25/23 to accept proposed settlement of $355.80. Unfortunately we had overcharges described in item 4 below and they do not handle overcharges. 4)I had advised **** (Dedicated) that we were only transporting 1 motorcycle rather than 3 before June 27. (Movers came June 28th). **** had quoted a $600 handling fee for the 3 motorcycles plus about $800 per bike. Then only agreed to credit $350. I think credit would be $1600 (2 cycles) plus the handling. We cant even get the $350 reimbursed! ************************ said they could not deduct the $350 overcharge, I would have to pay the full amount on the bill of lading and they would send me a check within a week. I have called representatives of both companiesbut unfortunately she no longer works there. She gave me the contact information for ******* at Southwestern Logistics *************). I have left messages for him every day since August 29 2023. No response. The number listed on the Southwestern Logistics website ************ is no longer in service. My husband has been calling ************* Manager of Dedicated *** Lines *******************). He keeps telling him he will look into it and never calls back. We called him at least 3 times a week since 8/29/23. By their own admission they owe us $350 overcharge. We dont feel thats a fair amount however as I stated earlier we cant even get a reimbursement for the $350. Your assistance would be greatly appreciated. .

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used ***************** who then contracted out to A to Z movers. Had a bad experience with them but they gave us a small refund to compensate.We were told to file a separate insurance claim for our broken items, which we did. The claim was approved through a 3rd party who then sent the request to A to Z. The third pard claims that A to Z has to issue the check. We have had no communication from A to Z, their website is gone, and their phone number seems to have been disconnected.We are seeking information on our insurance claim check.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We discussed initial estimate of shipping cost and times before choosing this company for cross country moving. On arrival of shipping day to transport items, we were charged an additional 1000$ over estimate. While this can happen, there was no option at that point to change given the house was completed packed and the day for moving had arrived. Paperwork provided on shipping day did not give insurance options, forced to choose the only option. Items were estimated to be shipped and arrive in 2 weeks per initial discussion however, items arrived over 4 weeks later.The 1200$ bed frame never arrived in additional to damage to 400$ bed foundation and broken items. We were told we'd be contacted about it and were never contacted. I emailed for an update and was never emailed back. Multiple times we asked for update on this shipping while waiting and there was no response. I am submitting a claim for items but expect minimal reimbursement given insurance options were not given at the time service rendered and company has been at this point far below expectations and minimally responsive.

  Business Response

  Date: 03/08/2023

  We did responded to customer via email. We directed her to file a claim and I am not sure if she did so. No one was "forcing" her to choose insurance coverage, the insurance we provides is **** cent a cubic feet which is option 2 on the bill of lading. In addition, this insurance more valuable than any other.

  At delivery, we sent out a payment compensation for late delivery. The customer NEVER replied back to us, she decide to "replay" to BBB. A to Z moving referred customer to claim department for the damages, paid her compensation for late delivery, was responsive the entire time, and provided a good care. I am sorry that customer still unsatisfied. We did the best we could to assist. I wish her the best.

  ***************

  -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  Please see copy sent from us:

  Delivery time review
  External
  Inbox
  
  A to Z Moving & Storage <******************************************> Wed, Jan 4, 7:38?PM
  
  
  to Tessa
  
  Good evening ******** and Tessa,
  
  I am sorry for the late email, but as we spoke today I assure you I will review your file.
  Due to your concern about late delivery, I carefully checked the calendar from the first available delivery date you provided 11/23/2022 up to today, and found that delivery completed 4 days after the due date- 21 business days. I am truly sorry for the inconvenience. 
  A to Z moving & storage will compensate you for $20.00 daily, which will be the total for 4 days $80.00. Payment will be via check and be mail to you to the following address:
  *******************************;
  *******, ** 32836
  
  
  In order for me to process, I need confirmation from you. 
  Thank you.
  
  Please see the attachment below
  
  Sincerely, 
  
  ******
  A to Z moving & Storage
  
  
  
  
  
  

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This moving company was completely horrible from the start. I can get into details of the service issues and damage that was done to basically every piece of furniture and box they moved. After, they required us to go through a third party for a complaint. We signed their offer to settle the issue and it has now been another 6 months and they have not paid. I cannot reach them by phone (after many attempts) and they answer emails almost never. I've been giving them the time to pay the amount they agreed to pay (which was too low in any event) but with no success.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We resided in the state of New Mexico and moved to the state of ********* and contracted with A to Z Moving & Storage LLC to store and move our household items. They damaged and lost several of our household items and overcharged thousand of dollars prior to delivering our items. We filed a very detailed claim through ************ Management, who issued a release and settlement of claim in the amount of $522.60. We were informed by ************ Management that the payment for the claim was to be made by A to Z directly. After not receiving payment on this claim from A to Z for 4 months, we have contacted the owner (Ron) and the secretary (Sharon) at A to Z on May 31st, June 25th, August 8th, and again today August 15th (all in 2022) to get our check owed to us of $522.60. On May 31, 2022 the owner Ron informed us a check would be issued by June 3, 2022. They have never issued a check to us. Also, today August 15, 2022, we spoke with Sharon, who informed us she did not have any authority to issue checks and that she had brought the claim to Ron's attention again last week and informed him it still needed to be paid to us. Sharon stated Ron took the claim with him and said he would take care of it. Sharon provided Ron's cell phone number to us today. We called Ron's cell phone and spoke with him directly. Ron proceeded to tell us he was no longer the owner of A to Z. We informed Ron of our conversation with Sharon today and Ron asked that we take a picture of the Release and Settlement of Claim. We texted him a picture of the document as we were still on the phone with him and asked him to acknowledge he received it while we were still on the phone with him and he hung up on us. We then called the office number again as well as Ron's cell phone number and both were ignored and went to voicemail. We left another very detailed and firm voicemail message for them to pay our claim or we would take further measures as needed to get this taken care of.

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/08/17) */ ****, I am very sorry, you are very right. you should have the claim payment long time ago, but unfortunately, if Ran don't pay I can t do anything. I also sorry that you get this news just now, but Ran is not longer the owner. He sold the business last month on 07/19/22 and left behind lots of unsatisfied clients. I am trying to handle it for you guys but no luck. I am very sorry. Regards, Sharon. Consumer Response /* (3000, 7, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from A to Z Moving & Storage LLC does not address the settlement of our claim. The Release and Settlement Agreement was communicated to them on March 30, 2022. We followed up with A to Z Moving & Storage LLC on May 31, 2022 and were informed by them that the settlement check in the amount of $522.60 would be processed during their checkrun on June 3, 2022. They continue to ignore our claim and make excuses for not sending the check. Business Response /* (4000, 9, 2022/08/19) */ I understand. Please allow me 10 days to try to find solution for this issue. I will try my best. Regards, Sharon Consumer Response /* (4200, 12, 2022/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As requested by Sharon on August 19, 2022 we are willing to wait the 10 days to allow Sharon to find a solution to our claim. The solution needs to be for us to get paid within the requested ten day period the settlement amount of $522.60 as determined by the insurance company. Thank you, John & **** Devine Business Response /* (4000, 18, 2022/09/19) */ Hello ****, I tried my best I can to speak with Ran and also the new owner which have nothing to do with Ran claims. I am very sorry, but I really cant do anything in my position. I wish you and John luck and blessing.

• Initial Complaint

  Date:07/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We needed to move our disabled son's furniture from Las Vegas to ***************** Florida. We hired ********** Van Lines, who had good reviews and seemed to be reliable. They subcontracted the move to A-to-Z movers. The furniture was picked up on 6/20 with a 21 day schedule for delivery. We have called and found out that at 18 days it has never left Las Vegas. This company put it in storage. We were told by both companies that this would be a direct move with furniture leaving right away. We can't get any answers on when to expect this shipment. Our son has Epilepsy and he is sitting for 3-4 weeks in an empty apartment in ***************** Florida, not knowing if he will ever see his furniture and electric bike ever. A to Z movers has jacked up the moving cost of $2500 and they have not followed up with phone calls or any timeline for delivery. This is a 2000 mile delivery. It takes 5 days to drive a truck this far. Please help us to get this resolved.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 6, 2022/07/25) */ We are so sorry for your experience and for the late delivery. we had delay issues going on and Manager working close with customer. We will give customer compensations for this delay, manager will reach out to him for more details. we are very sorry for the inconvenience. Thank you, Sharon A to Z moving and storage

• Initial Complaint

  Date:05/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I hired a moving company and the sales rep told me the company had 10k of insurance to cover any damages. Come to find out this is not true but it's a .60 per lb insurance and I am being told I had to purchase insurance from a third party. Which I was never told. The way you pay is pay 3 installments. Very hustle

  Business Response

  Date: 09/03/2022

  Business Response /* (1000, 5, 2022/06/08) */ ***Document attached*** Hello ****, A to Z moving and storage offered you to file a claim with our third party insurance we are contracted. unfortunately, you wasn't satisfied with the settlement results and I gladly direct you with ****** insurance claim to go to arbitration and you disagree and avoid it. I understand your concern about the damage Frigidaire, but we did offered you to file a claim and get reimbursement and you refuse and say you will file a complaint against us. There is a solution for your issue and I did my best to help, but if costumer refusing to accept service, unfortunately there is not much I can do more. if you finally decide to go to arbitration, you have all information in the mail I sent you last week. Thank you . Wishing you the best. Sharon Please see the attached. Consumer Response /* (3000, 8, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They offered me 200 bucks for a brand new 3000 dollar fridge that they destroyed plus numerous other items. Business Response /* (4000, 19, 2022/08/16) */ Hello ****, I am very sorry for the late respond and I am understand you waiting for respond, but unfortunately it is not in my end. If you file claim with our claim department, you will need to patiently wait for the results. If you are not satisfied with ****** claim department, please go head and reach out arbitration department (Attached docs). ****** claim department ************. Hope this information helps! Regards, Sharon.