ComplaintsforNorth American Moving Services, LLC

• Initial Complaint

  06/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In April of 2021, this company moved us from CA to TX with a 2-month free storage at their storage facility before delivering to TX. They, too, charged us for the use of "more space" which basically doubled our amount owed. I tried to contest it, but they would not budge. Upon arrival, the delivery drivers were 10 hours late with an arrival time of 10pm and did not finish until 4am. The drivers were unprofessionally dressed, wearing pajama pants and sweatshirts. In regular tennis shoes, not steel toed boots. They dropped my extremely heavy dining table on the foot of one of their employees who yelled expletives because I'm sure it hurt and would have been prevented if proper shoes were worn. They also left all their trash behind, such as: empty plastic wrap tubes &tape tubes and paper all over the place. When the company delivered our belongings in June 2021, we had them delivered to a storage facility as our home was not yet built. We finally began to move into our home in March 2022. Now that we are settled and have gone through every one of our items, boxes, totes, etc. >There are some items that were broken. My son's foosball table has bent rods and they no longer move in and out as it should, a sofa table has a broken leg and most of our wood furniture although are not broken are very badly chipped on the corners where the plastic wrap had torn. >We have missing items: My dining table was disassembled, as it should've been, but there are 2 parts that actually hold it together. We cannot find one and it will not stand without them. >We received another person's belongings. 2 containers full of items to be exact. We have not noticed if any of our stuff is missing, and I wish I would have kept a better inventory of my belongings to ensure we got everything. It was a horrible experience. I know now that I chose the WRONG North American moving company as I originally wanted to use North American *** ****** I would like a refund, items repaired or replaced.

  Business response

  08/29/2022

  Business Response /* (1000, 5, 2022/07/13) */ Customer has spoken with management regarding her complaints. If Vanessa Duran did not file a claim for compensation for any missing and/or damaged items, she can do so. We have emailed Vanessa Duran the claims information to her email address that we have on file for her. Any compensation would come from the carrier who picked up, stored and delivered her items. Customer's items were picked up in April of 2021, so the timeframe for filing an insurance claim might have passed. If she would like to speak with management they can be reached at ************.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hired ********* Moving Services, a moving broker to manage my move Salt Lake City, UT to *******, MT. They hired North American Moving. The move was scheduled to occur on June 2, 2022, between 9:00 to 11:00 AM. The movers arrived 3 hours late, in a ****** rental truck, wearing sleeveless tee shirts (sometimes called ************) looking like they had been at a pool party, and without the packing materials that I had paid extra for. After I showed them what they had to pack and move, they said they had to go to ********** to buy the materials they needed to pack my wood furniture, pictures, and mattresses. The movers simply wrapped my wood furniture and pictures in plastic wrap or paper and then damaged the items while carrying them out of the house. I checked out the back of the truck and saw that they had stacked three pieces of wood furniture wrapped only in plastic wrap next to each other in the back of the truck with no protection between furniture and the wall of the truck nor between each other. When I started to walk back into my house, I noticed that they had leaned the dining room tabletop against the brick wall, and the plastic wrap on the side had been scratched and the wood had gouges in four spots. Also, my pictures that I paid to be packed in boxes only had been wrapped in paper and the paper had been torn on the edges. I terminated the move with North American Movers. The moving men were told they had been cancelled and needed to move my furniture back into my house. They did not. They took the furniture off the truck, placed on my driveway and took oNAM never gave me a bill of lading before starting to pack and move my furniture. To file a property damage claim with NAM's insurance company, I need the bill of Lading. Alex/NMA will not answer my calls or send the document I need. There insurance company is refusing to process my claim. The total cost of the damage is $4,231.32

  Business response

  08/27/2022

  Business Response /* (1000, 5, 2022/06/24) */ I'm not finding your job in our system under the information you gave. Can you please provide us with your job number which will be located at the top right-hand side of your contract.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 4, 2022, Mike S**** (************) from Moving Services contacted me about my upcoming move from *******, CA to ********, ID. Mike and his co-worker Chris (************) really sold their services. They are basically a Dishonest Broker company who cares more about the money than the customer. I was informed by Chris and Mike that my move would take 5-7 days starting from the day my items went on the truck. Well, it was a total of 14 days. I signed a Binding Moving Estimate with Moving Services on Jan. 4, 2022, that was $6,419.02. One day before my actual move, the Binding Moving Estimate went up to $8,683.51. On January 26, 2022, the actual day of my move, the final contract price was $10,697.50. My payments went accordingly: January 5, 2022- Moving Services received $1,210.00 via my ******** Card January 21, 2022- Moving Services received $1,000.00 via ***** January 23, 2022- Moving Services received $227.00 via ***** January 27, 2022- Oasis Moving & Storage received $4, 130. 50 via ******** Card February 9, 2022- Oasis Moving & Storage received $4,130.00 via Postal Money Order My elderly father lives with me, along with my 5-year-old Labrador. We had to get a hotel room for 14 nights while waiting for our furniture. This expense cost a total of $2,000.00 When I got in contact with Arianna and Lauren from Moving Services because Mike and Chris never answered or returned my phone calls, the only resolution that they could give me for my financial hardship was a refund credit to my ******** Card on February 8, 2022, in the amount of $250.00. I informed them that the $250 would only cover 1 night at the hotel. I really hope that other families DO NOT get taken advantage of like I did. To me, COMMUNICATION is very important. I feel like I was misinformed during the whole process after they received their money. Thank you in advance for looking into this matter! ***************

  Business response

  07/07/2022

  Business Response /* (1000, 5, 2022/02/25) */ We are not "dishonest brokers". Our sales reps try to go over all aspects of a customer's move. If something is not discussed thoroughly at the time of booking it is stated within their contract. We are a carrier group meaning we have 3 carriers that we know personally and know how they work unlike typical brokers who sell the job to the highest bidder in a pool of unknown companies. This customer spoke with Lauren and Arianna because they were the employees who were able to help the customer find a resolution to her issues. Our sales reps do not have the authority to offer compensation or refunds to customers. She was given an estimate of delivery timeframe for her move from CA to ID by her sales reps, which is just that an estimate and not a guaranteed date of delivery. We try to stick to the estimated timeframe as best as we can, but unfortunately, we don't live in a perfect world and there are many factors that could potentially delay a delivery. At the time of pickup, the customer signed paperwork stating that her delivery window was 1-18 business days. The customer was delivered in 14 days which was well within the contracted dates that the customer signed for. The customer chose to stay at a $250/night hotel until her items were delivered. That was their choice and not something that we reimburse for. In an act of good faith, we did provide the customer with a partial refund of $250.00 on 02/07/2022, even though we did nothing in error. Regarding the overage, we try to get as close as we can to the amount of cubic feet that items should take up on the truck during booking and again during our QA call to go over final inventory before pickup, however we will not know exactly on point how many cubic feet a customer's items will take up on the truck until our crew is physically at your location to view your items and then load them into the truck. This customer had multiple items that were bigger than expected which took up more space on the truck increasing the cubic feet and the price. If a customer has additional items that are not on the inventory, and they want to take those items then the cost will increase. Also, not all items are stackable from floor to ceiling in the truck which causes some dead space which happened in this situation. A customer always has the option to stay at the original cubic feet that they signed for and put a deposit towards in which case the price would stay the same. Consumer Response /* (3000, 7, 2022/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They really make their part of the story sound good in writing, even better when you talk with them on the telephone. I really wish that I did not choose them as our moving broker. (I do take blame for my own decision on moving brokers). I gave them 3 phone inventories to the best of my knowledge, I even sold most of our bulky items after our 3rd telephone. (Piano, 2 dressers, washer/dryer and fridge). When it comes to hotel rooms/stays (For 2 WEEKS) with a dog and elderly father, Idaho has limited options for a good $. To this company, they feel that they are in the RIGHT. I would like my complaint posted on their website reviews so that others don't get screwed like we did. I consider my financial loss of this horrible experience move a done deal. Like I said, I just don't want others getting sucked in...

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 6/28/21 they moved us from NV to TX. Was given a contract of $6986.00 and then when the truck got to our location they charged us 17,120.99 so we had to pay the difference. The driver left his truck in front of our house locked and no one at North Ameican moving knew how to get in touch with him. I found the key to the door and my wife and I began to unload because no one had showed up to unload and it was getting dark. All of our stuff was THROWN in the back of the truck and several items are broken. Also they STOLE from us, we are missing several items some are personal and sentimental. I tried calling them and no longer in business.

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/01/10) */ I am so sorry that you have had a less than satisfactory experience with your move. You can give us a call at ************ or email ****@relocationdepartment.com to start a claim for your missing items. If you choose to email please include all the items that are missing or damaged and any pictures that you may have taken of the damages. Consumer Response /* (3000, 7, 2022/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) they offered me $55.00 for the missing items and have not responded about the extra cost and my refund. Business Response /* (4000, 9, 2022/01/12) */ You were charged more because you had more items at pickup than what was on your original contract and several of the items were bigger than what was anticipated. That is why we ask that the customer be as accurate as possible when providing their inventory to their sales rep. You pay for the space that your items take up on the truck. At pickup you were given the choice to only include the items that were on your original inventory, but since you chose to add additional items that is the major reason for the increase in cost. At the time of booking you chose the basic level of liability insurance for your shipment and waived the additional full value replacement. The settlement for your claim was based on the insurance you had chosen. This is shown on your contract that you signed on 6/1/2021 and also on 6/25/2021. We cannot offer you a refund since we provided you with service. Consumer Response /* (4200, 15, 2022/01/14) */ I have a contract with the price and Cory told me this would not change. I gave them exact items to be moved, this was our 39th move so I'm positive I know what I'am doing. They put my items on 2 trucks and one of the movers personal pick up trucks and moved our stuff from those trucks to a large truck. When doing so is when we believe items were lost and or forgotten or stolen. I have said it doesnt matter about the money as much as getting my personal items BACK Business Response /* (4000, 17, 2022/01/18) */ Yes, your price per cubic feet is locked in and will not change from the price you were given at booking which was $4.00 per cubic foot. If you add items or any of your items are bigger than expected at pickup then you would need to pay for the extra space that your items take up on the truck. There was a search done of the warehouse for your missing items and unfortunately they were not located. I apologize for the loss and suggest that you accept the claim settlement, so you can get some form of compensation. Consumer Response /* (4200, 19, 2022/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They already offered me 55.00 for the missing items which is CRAZY considering all that is missing. Why won't they accept that someone from their company stole my items? All I want is my stuff back.

• Initial Complaint

  11/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  We contracted with the company in February, 2020 for a personal move to the ****, Oregon area to occur at the end of June, 2020. Our move was confirmed and we received a job number of ********. On the day that they had said they would arrive to pack our belongings, Sunday July27, we received a call at 4:00 in the afternoon saying that they would be unable to come that day. They said they would get back to us the following morning. We waited until 10 the following morning without hearing from them. At noon, after making repeated phone calls to them, we were told that they would not be able to have a truck at our home until Wednesday afternoon. Since we had to be out of the house by Tuesday, we told them this was not going to work. We had to rent a truck and move ourselves. Because of the number of people moving out of California, the only truck available was a smaller one, requiring us to leave a large number of personal items and furniture , giving it to friends or donating it. The total replacement cost was over $11,000. We have since tried to get our deposit back, but the company has not returned it and appears to have blocked our phone numbers since they will not answer when we call from our phones, but do answer if we call from another number.

  Business response

  07/06/2022

  Business Response /* (1000, 10, 2021/11/17) */ On 07/09/2021 the customer's lawyer called our office to inform us that he was starting the litigation process for his client, ****** ******, therefore we choose not to discuss this case. Consumer Response /* (3000, 17, 2022/01/28) */ Our attorney never received a response from North American and has since told us he will not pursue the case. As a result, we still have no resolution.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Attached is a detailed version of what happened on my move date for accuracy. The scheduled delivery date pursuant to contract was 10/23/2021-10/24/2021. I was informed that my delivery would not be until 10/24-10/25 (which was not on contract). I inquired about how my belongings will be kept separate from anyone else, Jake advised that there was a metal separator and that I would be able to see that my items are locked. I also asked if I removed items from the list would they adjust the estimate to which he stated yes. The vehicle that showed up did not have any such accommodation and the belongings were separated by flat cardboard boxes held by straps. I contacted the company on several occasions because I had not heard from them regarding a move start time. When they finally answered I was informed that my move was scheduled for the 24th/25th (original move on contract was 23/24th). I was informed on several occasions that my move was not a straight delivery (although I was assured by Jake that it was). The movers showed up at my house late (3pm-5pm was start time). As I was speaking with "Taylor" I smelled a strong smell of alcohol and I addressed it. He stated that he had a "beer" during dinner (but his demeanor/tone immediately became aggressive). My daughter and son came over as I felt extremely uncomfortable. My son noticed there was no DOT number displayed on the truck. Taylor began aggressively informing me that they have proper documentation for DOT but did not provide documentation. There were a total of 108 pieces on this list, they had only inserted boxes and totes on the truck with one small refrigerator (they loaded a total of 13 boxes 15 totes). I was informed the estimate was inaccurate and it would cost $1200 more for delivery. Taylor would not have a discussion with me re items on list. He stated the Broker always gives lower fee and he has to adjust.

  Business response

  05/26/2022

  Business Response /* (1000, 5, 2021/11/01) */ We have spoken with this customer, she wanted to know what was going to be done with the deposit since the services were not provided. It was explained to her that we take a deposit at the time of booking to accommodate the cost of our employees, the space being reserved on the truck, and the time being taken to go to the home. It is an expense that goes towards a move. When cancelling a move, it leaves a spot open on our truck that cannot be filled since the routes are already scheduled. She cancelled her move when our foreman were at the home, therefore the deposit was forfeited to accommodate the time being taken. I told her it is stating on the contract that she signed. Which states "If pickup is refused by customer for any reason, the deposit is forfeited". The customer had more items at pickup and some of the items on the inventory were bigger than expected. This increased the amount of cubic feet that was needed on the truck which caused the price to increase. She did not want to pay anything additional. We told her that we could take items that fill the original 912 cf of space that was reserved, but she wanted to take it all and not pay for the additional space. She then had our foreman unload her items and move them back into her place and chose to cancel her move. Like stated earlier because the customer chose to cancel at the time of pickup she forfeited her deposit. Consumer Response /* (3000, 7, 2021/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information provided by the moving company is inaccurate and false. I did not just "cancel" the move. It was due to the behavior of their employee. There was drinking, aggression, false information provided by moving company to me, and estimate was not accurate (these are some of the issues - if the recordings are listened to the BBB and any FMCSA would find that this moving company is misleading the public). The items loaded into the vehicle were approx. 34 pieces. I had 102 pieces listed in the moving list. They wanted to charge an additional $1200 for pieces that were on the list (I also removed several large pieces from the list in order to keep my cost down). This is false advertisement at its finest and they should be sanctioned. Customers should never be penalized if the employee is under the influence, behaving aggressively, etc. I hope that the BBB helps with this issue.

• Initial Complaint

  10/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5 chairs were picked up from my home and only 4 were delivered to my new home. They also broke my bed headboard. They do not answer the phone nor do they respond to emails. Reference No: ********

  Business response

  07/08/2022

  Business Response /* (1000, 5, 2021/10/05) */ Regarding your damaged items, our crew tries their best to take good care of our customer's items, but unfortunately sometimes items get mishandled during pickup, transport, or delivery. **** ****** can file a claim for her damaged items with our claims department at *******.org. Our insurance is handled by a third party and must be dealt with through them directly. If **** ****** needs any assistance in filing the claim or any information for her claim, she can contact our customer service department at (***) ******** or email at [email protected] and we will be glad to help. Consumer Response /* (3000, 7, 2021/10/13) */ ******* to Better Below is the response I received. From: *******@*******.org To: ****************** Date: 10/13/2021 01:11:46 PM 10/13/2021 **** ****** ************************************* Claim ID: Order / Job No: ******** Subject: Referral to Carrier Notice, Claim ID (S/O # ********) Dear **** ******, This is to inform you that we are unable to proceed with the handling of your claim with **************************** Llc for the following reason(s): We don't handle claims for this carrier. Since we are unable to assist you any further, we must refer you back to **************************** Llc for the handling of your claim. We apologize for the inconvenience and appreciate your understanding. Best Regards, *** - Customer Service Dept. *** Phone: **-***-***** (************) Fax: ************ Business Response /* (4000, 9, 2021/10/14) */ Please send an email to ****@relocationdepartment.com with the details of any damages and/or missing items and include your job number ********. We will be taking care of your claim in-house instead of through *******. Please be as specific as possible and if you have any pictures please include them as well. I apologize for the delay. As soon as we receive your email we can get started on the claims process. Consumer Response /* (4200, 16, 2021/12/23) */ This case HAS NOT been resolved. Numerous emails to ****@relocationdepartment.com with no response. We sent pictures of item missing and item damaged. We sent all the requested. Business Response /* (4000, 18, 2022/01/06) */ Jade in the dispatch office is taking care of your claim in-house. We apologize for the delay. Jade can be reached at ***-******** and her email is ****@relocationdepartment.com. Consumer Response /* (4200, 28, 2022/01/19) */ The claim has not been resolved. The company is not responding. THIS ***** HAS NOT BEEN RESOLVED AND ****@relocationdepartment.com IS NOT RESPONDING. Business Response /* (4000, 30, 2022/01/20) */ Jade has sent you an email today to accept your settlement. Please take a look at your email. Consumer Response /* (4200, 36, 2022/02/24) */ ******* to Jade, Better It is now February 23, no check has been received as of todays mail. When can I expect this check? Business Response /* (4000, 38, 2022/02/25) */ As discussed with our rep Jade yesterday your check will be going out in the mail today, so you should be receiving it in a few days.

• Initial Complaint

  09/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by this company and quoted assuring that they would handle my relocation from Utah to Colorado without having to lift a finger. From the moment I put down my deposit I immediately began to experience issues. First it was with the mover himself. After providing me a 2 hour window of Thursday September 9th between 4 and 6 PM, the driver then did not show up until 24 hours later, consistently miss-projecting his arrival time for the full 24 hours. Then when he showed up, he was by himself with no help when I was assured I would not have to lift a finger. After helping him load up the truck I began to be informed of additional fees (I was eligible for an additional $700 in fees for my move). Whatever. Now it has been nearly 20 days since they picked up my belongings. Now I've been informed (by a very rude agent) that it could be up to another month before I could have them delivered. All I want is my belongings delivered.

  Business response

  04/18/2022

  Business Response /* (1000, 5, 2021/09/29) */ If you had to pay more at pickup it would be because you had more items than what was on your inventory or some items might have been larger than expected. That would have resulted in your items needing more space on the truck. Regarding delivery, we have up to 30 business days from your first available delivery date, which you chose as 09/11/2021, to deliver your items. This would be by 10/25/2021 at the latest. However, it usually doesn't take that long and your move is not a very long distance. Currently your shipment is being manifested for delivery. You can contact the dispatch office for any updates at (***) ********. Consumer Response /* (3000, 7, 2021/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand your policies and procedures, my issue is with the lack of communication or the incorrect information that I am consistently provided with. I was advised I might receive my items today or tomorrow (Monday/Tuesday the 4th and 5th), it is now Monday and when I called the designated number for an update the person "couldn't get ahold of dispatch" and when I asked if I should call back all she could give me was an "if you want to". Another example is the aforementioned mis-projected pick-up time of my belongings, or the fact that I was eligible for an additional $125 in fees for the TV I was moving which I was not advised about until the driver was at my home, when I told my agent I would have it from the start. The only reason I even filed this claim was because I have received so much bad information that I am now becoming progressively more concerned that I will never receive my belongings. Business Response /* (4000, 9, 2021/10/05) */ You will certainly receive your belongings. We are well within the contracted dates for delivery. You must not be calling the correct number. I gave you the direct number to dispatch in the last response, so if you call that number anyone who picks up in is the dispatch office and you can ask them for an update. The $125 fee was to crate your television which is optional but suggested to prevent any damage during transport. I do apologize for any miscommunication that occurred. I know moving is stressful and the last thing we want to do is cause you more stress. Going forward is there anything I can do for you?

• Initial Complaint

  09/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  My family used North American Movers to move our belongings from *****, CA to **********, AR. According to the three day pick up window, the movers were two days late to pick up. Without every telling us they would contract out to another company, another company picked up our things. Upon picking up, the two men movers got into a verbal and nearly physical fight. One man 'quit' and did not help the rest of the day. My husband had to help move our things into the moving truck. They gave themselves 6 weeks not including weekends and holidays, to move our things to Arkansas. They were late in dropping off. Upon received our things, many things were broken, including our TV, and our TV speakers were missing. Simply said, terrible customer service. I filed a claim with their insurance company for our losses, ***, who after nearly 120 days, told me they dropped NA Movers and do not file claims for them anymore. NA said they changed bank accounts. Cannot tell me who files insurance claims

  Business response

  04/07/2022

  Business Response /* (1000, 5, 2021/09/27) */ Customer was delivered on April 29th which was 3 days late. She received a $75 discount for those three days. We explained the reason for the claims department not working and then told her to file her claim again after a certain day because that is when it would be back up and running. Our claims department is back up and she is able to file her claim. Consumer Response /* (3000, 7, 2021/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As recently as yesterday 9/29/21, *** still says they do NOT process claims for this moving company. The moving company continues to refer me to ***, while NO ONE at the moving company can confirm they have even called *** to double check. My calls and e-mail continue to be responded to unsatisfactory, as no one at NA Movers can tell me who they talked to at ***. I believe, no one at the movers has even called ***.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is a scam! "Christian" FBI says, "not his real name". Drivers kept increasing the amount and demanded the cash balance before opening the truck. I paid him and and he opened the truck. I thought I would pass out right in my driveway! My belongings were crushed, broken and horribly damaged. The contents were literally thrown in the truck! It was awful! The driver was apologizing and said he didn't know what happed but it was the worst blatant disregard he had every seen. I wasn't sure if I believed his empathy. 80% of my furniture and belongings were completely damaged, broken, molded, wet, I received several boxes of kids stuff that did't belong to me. I received several things in completely different boxes that I packed them in, all smashed and broken. Thousands in damages and loss. Some of my very expensive boxed items never arrived. Have contacted my attorney, the FBI and LVPD. I have pictures from the debacle of the pick up to delivery. Horrific experience!

  Business response

  04/07/2022

  Business Response /* (1000, 8, 2021/09/24) */ This is stated on your contract, so it should not have been a surprise, "Methods of Payment: Pick-up/Origin - 50% of the total bill, less the deposit, must be paid at pick-up. Delivery/Destination - Remaining balance on delivery must be paid either by U.S. Postal Service money order, or cash. Delivery payment is required prior to the unloading of the goods." It is standard practice to get payment before the unloading process. This is the first we are hearing about anything damaged or missing from ***** ******' move. At delivery we ask that the customer check and count their items and write on the inventory sheets if there are any issues. ***** ****** did not write anything on the inventory sheets, we received no calls or emails regarding any damage or missing items. ***** ****** chose the basic level of protection for her shipment and can file a claim with our insurance company at **************** If ***** ****** needs any further assistance with her claim she can call customer service at (XXX) XXX-XXXX. Consumer Response /* (3000, 10, 2021/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Email forward from **** 09/17/2021 ***** ******, XXXXX, ********** ** ******* ** **** Claim ID: XXX-XXXX Order / Job No: NXXXXXXX Subject: Important message from *** - Customer, Claim ID ******** (S/O # NXXXXXXX) Dear ***** ******, As per your last email, at the moment the claims processing for this carrier is on hold, therefore we advise you to contact the carrier directly to address the claim directly. Please contact our office immediately if you have any questions or concerns regarding this, you may contact us via the contact information below. Best Regards, Maria S. Case Manager *** - Customer Service Dept. Obo ******** *** ***** Phone: ************ (XXX-XXX-XXXX) Ext. *** Fax: XXX-XXX-XXXX NOW WHAT?!!!! They all knew that this was a sham and they were made aware of the damages of 80% of my belongings and missing items by the driver "Will" if that was his real name...He even called the driver from Tucson and told him how bad it was. I have called several times...They screen calls, even before the FBI raid! I want a full refund and damages. Business Response /* (4000, 14, 2021/09/29) */ Someone at *********** has given you false information. We recommend contacting them again regarding your claim. They are the company we use to process our claims. We have contacted ******* and all is good with our account. We apologize that you got misinformation. Regarding a refund, I do see that you have filed disputes over your charges, and we have answered them on our end. Since you have filed disputes we have to let the banks handle it now.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩