Reviews

Review Details

• Review fromLaura P

  Date: 09/06/2024

  1 star
  Buyer Beware. Especially if you are a woman. I was contacted by this dealership while I was looking for a used vehicle, by receiving a message that I missed my 10am appointment. Well, I ever had a 10am appointment. In fact, I never had an appointment at all. I was in the midst of a move, but being I had to run an errand in that area, I decided to pop in and inquire as to what they had to show me. I haven't purchased a vehicle in years & I found out the hard way that salesman have a whole new bag of tricks. Instead of the usual haggling with the salesman to bring the price down, and using the blue book, I was pit maneuvered by the salesman by a new tactic...what kind of payment can you afford, can we get you into....and I was lead to believe the price of the car was coming down sufficiently when it was not. I paid way too much for this vehicle and wasn't really clear on just how much until I started getting finance rejection letters from banks they attempted to work my financing through. Reason for rejection: The price of the car isn't worth the loan. There isn't sufficient collateral to loan out this money. I then took a look at the blue book value in regard to the mileage & started doing online price comparisons with other cars on the market and sure enough I got a seriously raw deal. I mean seriously. Plus, I'm financing so I'm paying interest on top. I paid over 10k for a car that was worth right under 4k. That's right. I went to speak the manager, and not only did he twist it around to be on me, but his attitude was, "Oh well, dummy you". He didn't deny the car was crazily overpriced, but then had the audacity to comment, "Well, you never know how much the dealership puts into to getting these cars prepared for sale". To the tune of 4-6k, I don't think so buddy - you ripped me off royally. My come away: Do NOT buy from Findlay Automotive Dealerships!

• Review fromLori S

  Date: 07/24/2024

  1 star
  I recently had an air conditioning issue with my 2019 Honda Accord. Seeing that Honda has an extended warranty on condensers and compressors, I took my car to ***** **** in Las Vegas Nv to see if in this case this was the issue with my car was. I received a diagnosis of contamination from the wrong Freon R134. The recommendation was a new ac system for $6000. I received a call a couple of days later from ***** **** that there was an issue with their machine that diagnosed my car. Service guy Mark left a voicemail “I did some research looks like we’re having an issue with one of our machines on Saturday and I wanted to get you back in, but I am going on vacation tomorrow.” At that point I decided to make an appointment with Findlay Honda Henderson as it is closer to my home, and we are in an extreme heat wave and my air is not working. At Findlay Honda, Taylor gave me the same diagnosis, whereas Honda **** had said there was an issue with the machine. I tried to explain to Taylor what ***** **** had said about the machine that does the diagnoses and he said, "Well I would be interested to know if they fix it.” I decided to go to my trusted local shop, ********* Auto, who found no signs of contamination during their inspection. Did a full AC service evacuate and recharge R1234YF freon as we are going through an extreme heat wave and could not wait any longer. Receiving false diagnosis from both Honda companies, I am very dissatisfied and appalled with both ***** **** and Findlay Honda Henderson. This fraudulent diagnosis and vehicle report detailing that a whole new ac system needed to be installed is by far a deceptive consumer activity. I believe that this needs to be addressed as soon as possible. I have read online that this is happening to many people. If this is Honda’s way to make us pay for their faulty parts in their cars, then the Nevada Attorney General needs to be made aware of these type of business deceptions.

• Review fromTraci E

  Date: 05/15/2023

  1 star
  Dear Mr Findlay (CEO, President), I bought a 2007 Honda CRV with 136,000 miles from Findlay At Centennial. We paid $11,500.00 As part of the negotiation price on an old car with high miles, we asked if they can bring the price down. The manager was trying to charge us for a Perma Plate protection coating that was previously done by the previous owner / if not requested by the previous owner, the dealership took the liberty to use Perma Plate extended warranty to coat the car with out the owner’s approval. The manager wanted to charge us for the Perma Plate protection coating that was done on the car. We were not clear as to what the paperwork entailed. We requested to bring the price at least by the $1000.00 or if they can waive the Perma Plate fee but not exclude any warranties. They told us that everything was taken care and if we had any problems with the car call Perma Plate and that there was a sticker on the window to call the 1 800 number. 3 weeks after buying the car, the car would not start in a bad area of the city (Las Vegas). We had the car towed home and try to get in touch with Perma Plate with no luck. After 3 days of frustration, we called Findlay Centennial manager and told us that we missed the deadline by one day. So we paid $700 plus dollars to replace the the starter. 3 weeks later, my wife starts using the AC and it shuts down on the first day of using it. So today, we have no AC on the Honda CR-V that we just bought late November 2022. After several phone calls, we found out that Findlay Centennial removed the extended warranty to include the roadside warranty. We would appreciate if you can assist us on this matter either reimburse the price we paid for the car or to please correct the problems. T.********

• Review fromBrett C.

  Date: 03/30/2023

  1 star
  I've done business with this company regularly for 18 years, but now I'm a customer of their competitor, Honda West. I made a service appointment to fix my door lock. Upon arrival I was told that the wait for the inspection was at least 2 hours. Why offer appointments? After waiting 3 hours the service rep said the door lock was repaired for the cost of the inspection fee. He said there's an engine oil leak needing inspection, with an additional fee. This meant cleaning off leaked oil, then seeing where oil leaked from. After another 3 hour wait (now 6 hours total), the service rep said they found multiple leaks needing multiple new gaskets. He said I should leave my car for 3 - 6 days for the repair, that it takes 25 hours, and the cost would be roughly $1,800. I gave him verbal acceptance and called a friend to pick me up. The service rep went to get my garage door opener. 20 minutes later he had not returned so I looked for him. When I found him he said there was a problem with the repair quote, blaming the software program cutting the $169 hourly service rate in half, then he turned his computer screen toward me to look at the quote which was roughly $3,800 and 21 hours to complete. •I made an appointment for a door lock fix which wasn't honored •What should have been a 1 hour door lock fix became a 6.5 hour price gouge attempt •This company doesn’t honor service repair quotes they provide •This service rep padded his quote with 4 additional hours on the initial quote (25 hours instead of 21 hours; 4 x $169 = $676) •My friend who drove halfway to the dealership was inconvenienced for no reason. I told the service rep that since they would not honor the initial quote that we agreed to, then I was done doing business with them and to bring up my car so I could leave. I should include that they did not charge me for the door lock repair. However, that wasn't enough to make up for their bad business conduct. Goodbye Findlay Honda & hello ***** ****!

• Review fromIan G

  Date: 08/01/2022

  1 star
  If you are one of those people who just chill and like to hang out, bring your car here, they will keep your car forever. I've been going for service in this facility for years but only for maintenance and it was a great experience. But when i got to my AC problems, it was a horrible experience. First, took my car in Monday and they said "we need to perform AC diagnose". Nobody called if there's any update. Tuesday, they called "you need a new compressor" and nobody called for an update. Wednesday, they called "you need a new expansion valve" and guess, what no one called for an update again. Every afternoon, I'm waiting for them to call for an update or if my car is staying there overnight, AGAIN!! Thursday, called me "you need the whole AC system" and i just stopped and told them to get the car ready because I will just bring it somewhere else. FRIDAY, nobody called me the WHOLE DAY!! I mean please, i called them and it went straight to voicemail. Saturday, called them early and i left a voicemail. Nothing in the morning. Got a call in the afternoon and brought my car home. After almost $2000, my car spent 6 days in their shop and the AC is still not working. Money is not the issue here, my TIME wasted for waiting and being anxious. Learn to value your customer's time and at least give them an update especially when the customer is calling you and you're not calling back.

• Review fromEthel B

  Date: 06/22/2022

  1 star
  Purchased a (Jaguar) from this dealership on 6/14/2022 within 8 hours the car cut off on me twice in the middle of traffic, the engine light came on and the sterling wheel locked on me. Called the sales person "Tay Mann" the same day, never returned my call. Went to return to the dealership the following morning 6/15/2022, the head lights would not turn off for any reason, when trying to turn the lights off a piece of the handle fell off. I immediately asked to return the car due to too many problems within 24hrs and requested a refund (ALL MAJOR RED FLAGS)! Was told no refunds soon as you drive off the lot, called the financing company and they disagreed, said that was a LIE!
  
  Was given EVERY EXCUSE in the book, was told to take the car to Jaguar and the problem would be fixed within 24-48 hrs. A whole week later still no answers, no contact from anyone no nothing but they had no problem taking my $2600 down payment for a car I had less than 24 hrs. Went back to Jaguar a week (8 days later) later, the car battery was completely dead, the keyless key had no key inside to manual unlock the car door to get my belongings out, so not only within 8 hours the car cut off on me twice in the middle of traffic, the engine light came on, the sterling wheel locked on me and the fuel pump needed to be replaced which ALL should have been mentioned in the inspection report and was not. Basically I was scammed and sold a LEMON!
  
  Every time you call the salesman which I called 8-10 times demanding to speak with a mngr, "Tay Mann" the sales guy, will LIE and tell you the managers are on vacation and when in fact they are in the office. NEVER do business with this crappy company! VERY DISHONEST!!