ComplaintsforFindlay Kia

• Initial Complaint

  09/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  everything there was fine they were great until... they made an error and never got my tile papers to the dmv. silly me i registred the car with a green slip, and than i made an error i totalled my car. keep in mind i paid for my car outright just own it. or so i think, it wasnt till that i was trying to claim my insurnace money that i actually couldnt prove i owned it. keep in mind i bought the car april 2022 wrecked it in aug. 2022. its almost october.. they want me to go in and sign papers but im to scared now. that was my first time buying a car from a dealership, i usually buy from private sellers, but since my family helped me, we went here. it took us a few weeks even to find a car.i think it was an mistake but i dont know, but it upset me becuase i lost my job and my place to live cuz that little fender ******.. i cant sell them back the car cuz i dont own it. i asked for a refund but they pretty much laughed. so here i am telling anybody and everybody. be careful. esp if buying an older car. here and everywhere else...sorry *** i liked you, but this is wrong. i feel tooken advantage of cuz im young and never even stepped foot in a dealership before.oh let me just add title research verified findlay kia did not send the paperwork. the state dmv will back me, if i have to post proof on the internet i will, didnt wana make you look so bad. since you want to claim it was not you mistake.

  Business response

  10/12/2022

  ************** needs to contact the ****** ***. After many attempts to help and explain the situation of her paperwork being misplaced in ***************** by the *** ************** has become combative, will not answer the phone, refuses to provide an email so we could explain the process, and will only communicate by text sometimes Findlay Kia has now given up and ************** needs to deal directly with the Nevada ***.

   

  Thank you

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 4 /23/2022 i purchased a car from said dealership. paid in full.$5000 for the car plus processing fees equals to $6000 it was an 04 red **** taurus. they said they dont keep the title on hand so they would have to get it sent to them, to get my car registred they gave me an edrs green slip my temp tags were up may 23 2022 i went to the dmv in emseralda county, and than registered my car. thinking my tile would come in the mail.august 1st i total the car, per the insuarnce, i just need to send them proof i own my vehicle..fast forward 9/21/22 i call tile research in ***************** they said " you did eveything right the dealership did send their paperwork"i call the dmv office in goldfield because i couldn't get any other office on the line, **** was her name and she did a vin check for me, she told me i am telling you right now you dont legally own this car, 9/21 i call the title clerk at ****** *** her name was ******** she said she will call tile research 9/22 i call them they keep transerfing my calls to dead lines 5 timesshe i talk to ****** again now she wants me to come in and sign paperwork, she said she personally called tile research and the man named ******* said 15 from finally *** came in that day and mine got lost i do my own research pay for the history of car and the last time anyone has even seen a tile for this car come into record was 05. i have many more documents just on paper i dont have them on file , bu t im sure the dealership does its been way over 60 days and because of whatever the dealership did, i am going through extra hardships.. its hard already.i lost my place to live because a domino effect, but if the car was ************ when this happened, it would probably be different.

  Business response

  10/10/2022

  She needs to contact the Nevada DMV

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a new vehicle in April 2022. I paid CASH for the entire purchase including an additional 1500.00 for a window tint that I NEVER received! I contacted my sales guy Justin multiple times he then ghosted me. I got transferred to the floor manager Craig. He told me I had a check cut and would put it in the mail Monday June 29th. Two weeks went by and I never received a check! He then told me I wouldn't receive a check because I "financed" my vehicle. Which was a lie. I have the title in hand. Paid cash! I then tried multiple times reaching out to the GM Byron. Never have been able to get a hold of him. Porsche then called me and said there was a mistake in my file and that she sees I paid cash for the tint. She put me on hold, called the finance department at the Subura office and told me I would have a check wrote out within 2 business days & I could come by the office at Findlay Kia July, 22nd to pick up my check because it was approved for the second time! I called in to the office & now I have no check to pick up because they are now saying I didn't pay for it.

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/07/27) */ Contact Name and Title: Byron K*********** Contact Phone: ********** Contact Email: b********@findlayauto.com Refunded customer. I was out of the country and as soon as I arrived back I cut the check. Consumer Response /* (2000, 7, 2022/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have scheduled numerous appts with the ******* KIA service dept on Sahara Ave. EVERY time I drop off my car NOTHING gets done - no checkout, no paperwork no ticket number in the windshield, no paper floormat and my keys are NEVER located on the service board. There is NO RECORD of my car being there. May 16 APPT- I dropped my car off in AM, the seat coolant vents did not work and the car shook above 45 mph. By 3pm I started calling to find out the status. Nobody returned my calls and without my permission my car was kept OVERNIGHT. MAY 17, I placed FOUR phone calls before I was called back and told my coolant Vents did not work at all and needed repair along with my wheels and front brakes/rotors. First two items I was told would be covered but brakes would be out of pocket. No paperwork or apology. JUNE 2 APPT with KIA for the above listed repairs. I called multiple times for a status check - no return call. WITHOUT PERMISSION car kept overnight. JUNE 3 -THE NEXT DAY I was called and told I could pickup my car. My rep said they he was "too busy" to touch my car and that the warranty repairs would need approval. I was handed my keys by the rep- no paperwork or apology. JUNE 10 APPT for the warranty inspector and repairs - dropped car off and after four unreturned calls during the day I could not go the weekend without a car so I paid for an Uber to KIA and a salesman found my keys - when I finally spoke to my rep said he was "too busy" AGAIN to even do the brakes/rotors that I agreed to pay for.. I followed up with phone calls to my servicer rep and the dept on June 14, 16, 17, 20, 21, 23, 24, 28, 29, 30, July 6, 7 with NO RETURN CALL. I was PROMISED the warranty inspector and repairs would be done on July 12 appt. Dropped off car, no status update/car was kept OVERNIGHT. JULY 13 My service rep said the Inspector No Showed and he was too busy for brakes to get done. When I went to pu my car they had to call my rep back to KIA as my keys were in his pocket.

  Business response

  09/16/2022

  Business Response /* (1000, 5, 2022/07/25) */ Contact Name and Title: Mike C. Fixed ops direct. Contact Phone: XXX-XXX-XXXX Contact Email: *********@findlayauto.com We have recently had a long meeting about this situation. I agree with the customer 100%. Was a big drop on the communication side. She did not receive any paperwork for this visit because the inspector did not show up, but there is an open claim. We will make it a point to expedite the repair as much as we can for the customer, but unfortunately we have no control of the inspector's timeliness or the response time from vehicle service contracts that are 3rd party. All previous visits are documented in the system, and we will always honor the vehicle service contract as long as it is valid. Consumer Response /* (3000, 7, 2022/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I thank KIA for researching the issue and coming up with a inspection/repair plan but I do not accept the response as FINAL from Findlay KIA . Thank you Mr. Mike C for stepping in to handle. I am scheduled to drop my car off Monday, August 8, 2022 at 5 pm and pick it up car on Wednesday August 10th at 5 pm. This is ONLY for the inspectors to verify the warranty work. After that an additional time will need to be scheduled for the repairs . I understand KIA is at the mercy of the inspectors BUT with this being my third time left without a car for a 2 day period (plus the other one day drop offs) I was hoping to have a rental car as a courtesy. I understand during the warranty repairs a stipend for a rental is provided. I will gladly accept the response as satisfied once the inspection AND repairs are completed. I fear to accept it now and then have the same inspector "no show " situation. I will gladly reply with updated status after I pick up my car after Wednesday and then schedule the repairs . And then after the repairs are successfully completed i can agree completely. I now respect KIA for stepping up on this matter. The manager, Mike C. is a phenomenal KIA team member that I have worked with in the past and I have full confidence in his words. Business Response /* (4000, 11, 2022/08/23) */ customer has since been back and inspector has seen vehicle. extended warranty authorized repair. parts are coming from east coast. service advisor is on top of it so when parts are received, customer will be completed. Consumer Response /* (2000, 18, 2022/09/13) */ KIA contacted me when the parts came in and then scheduled to make the repairs. Since Mike's ( Service Manager) intervention on this issue and being assigned a new Service Representative, James - everything went flawlessly. I am very happy with the repairs and customer service that I received . Very impressed and very appreciative that KIA Service recognized the problem and stepped up to fix it. Thank you.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 8th, I went to get my oil change service at Findlay kia and asked them to do a multi-point inspection because I felt some shaking when breaking. When I came to pickup the car they told me my iner axle boot was leaking, causing the shaking and I asked if it was safe to take my car first since I wasn't ready they said yes. I brought the car back on the 28th to get the axle boot fixed, but when I picked up the car it was still shaking, and my headlight was no working unless on auto, plus the outside of the car had a strong smell of gas. I went back to kia to adresse the issue and they asked me to drop the car for 3 days new inspection to diagnose the problems which I did. When I came back for the car the 4th day, they told me they couldn't do the diagnostic because they didnot remember what it was for, so I repeated myself, and they call me the same day saying they finished the diagnostic, and found out that -my front rotors warped causing vibration -the icon on instrument cluster is not illuminating causing the headlight disfunction -and found fuel pump leaking causing fuel smell. I didnot believe them since I just had my front brakes and rotors changed, plus the others issues started after I picked my car up. i went to get a second opigon on the shaking and they told me it was my rear break and rotors, I got them fixed and the shaking stopped. Therefore, I've been charged for work that was unnecessary, they misdiagnosed things that were not faulty, and they failed to comply to the garage keeper reliability. And I would like to be refunded for the services I didnot need, and get the new issues happening on my after the first repair attempt fixed.

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/07/18) */ I am only responding to this out of respect for the BBB. The customer had a blown axle boot that was leaking grease and was found on the multipoint inspection. It was explained to her that she did not have to address it right away, but to not let it go too long. We replaced that under her authorization because the customer wanted this taken care of. She came back with three concerns, on three separate systems. She had a shaking when braking, a fuel smell, and an intermittent light issue with the headlights. We addressed all three issues, and only charged a single diagnosis fee. I spoke to the customer personally for over 45 minuets. She had brakes replaced at an aftermarket location, and we had found the rotors were warping. She stated that she would take the vehicle to the outside shop to get them replaced. She then proceeded to accuse us of purposely sabotaging the fuel pump to make it leak, and causing an intermittent issue with her lights, so that we could get the repair on those as well. We have been more than fair with her, and have not replaced anything that was not in need of repair, and authorized by the customer. We even offered a near $400.00 discount on the repair for the fuel pump to help her out, as well as the already discounted diagnosis, and she refused. She did not believe anything from us and wanted all repairs that were quoted completed for free, as well as a refund of previous. We will not be doing this as we were 100% transparent with all quotes, charges, and repairs that were authorized by the customer. Consumer Response /* (3000, 7, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I requested the initial multi-point inspection due to the shaking I experienced while breaking. And during my conversation with the manager he confirmed that any issues with my rotors should have been noticed and mention then. this is the reason he was offering the discount on the other repairs, and I did not ask for anything beside expressing my disappointment. Not only the next diagnostic I paid for at was not accurate o the real issue causing the shaking while breaking, headlight issues was studently resolved without any repairs after I mention to them that it all stated when I picked up the car after the service there. when I went to get a second opinion on my car the technician did not found issues with my front rotor or my headlights unlike the report I received from kia Findlay, meaning if I had not get a second opinion and had procced with the repair Kia Findlay had suggested, I would have spend more money fixing things that had no issues, and I would have come back there so many time having more issues on my car to their convenience. with the evidences I have , I am requesting a refund for the services that was unnecessary on my car, and the repair of the fuel pump that started just as the headlight once I piked up my car after the service at kia Finlay. Business Response /* (4000, 9, 2022/07/25) */ Findlay Kia has no further comment. Thank you for all you do at the BBB

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to the dealership looking for a vehicle that would work with my current situation with picking up my daughter in Los Ángeles which I do every week since she was born, but the price of gas lately was making it difficult for me. The dealership tried to sell me a vehicle with an extremely high markup due to its popularity. I agreed to certain terms and payed money just to reserve it, but was assured if I needed to cancel or change it, that there wouldn't be a problem. I canceled it three days after due to a family emergency. They didn't want to answer me when I was notifying them, later on I received an answer saying to go to the dealership in person and speak to the GM. I went to the office on 4/4/2022 and of course the GM was not available, a manager told me he wasn't concerned about the emergency situation that the money wasn't going to be returned even though I did not receive a good or service and canceled my order with plenty of time. He also stated that the car was going to be sold because it is not tied to my name and they still weren't going to refund my money. I'm a hardworking productive member of society who believes in setting a good example first for my children and then for everyone around me. To be treated like this was unjust and to be told that they weren't going to refund my money even though I didn't receive a service or merchandise was very disheartening and I felt taken advantage of.

  Business response

  04/13/2022

  Business Response /* (1000, 5, 2022/04/07) */ Contact Name and Title: Byron A K*********** Contact Phone: 702-252-8900 Contact Email: ************************* To Whom It May Concern, On 03/22/2022 Mr. S*** agreed to terms and signed a form that he acknowledged that his deposit was non- refundable and was given a receipt that says non-refundable. Nevada statute NRS598.092 states in subsection 10 which Findlay Kia follows by the advice of the Nevada DMV states that all deposits are non-refundable if given proper warning by sign and receipt and we follow it to the tee. The DMV states you either have to give everyone back their deposits or no one. Unfortunately we have to follow the Statute no matter what the story is. This is why we make it crystal clear before the customer puts down a deposit. If Mr. S*** would like to use his $1000.00 deposit on another vehicle Findlay Kia will definitely honor that. I gave attached the Statute and all the forms given to Mr S***. Thank you for your time, Byron A K*********** GM Findlay KIa Consumer Response /* (3000, 9, 2022/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not told the money was non refundable. At no point as a matter of fact I was assured or misled into thinking if anything happened and I was not able to get the car I would be taken care of. I do not recall getting anything more than an order form so that I could take to my bank for financing. Also within the copies I was given from Findly KIA I do not have the one that says I was signing a non refundable down payment. If that would have been explained to me I would have made a better decision at the moment. I'm more than willing to submit the documents I received if necessary. I would like to have this resolved amicably and let it be a lesson learned to both sides for the consumer to be more aware of how the dealership does business and for the dealership to be clear and concise with its customers. Business Response /* (4000, 13, 2022/04/08) */ Findlay Kia is no longer going to respond to Mr. S*** since he has decided to flat out lie. He has the receipt what does it say on it? He has the order form with his signature that clearly states non-refundable. We do not condone lying and questioning our integrity when we do everything in our power to be forthright with our customers. Thank you all at the BBB but he is clearly not telling the truth and you have all the necessary proof. Sincerely, Byron K*********** GM Findlay Kia

• Initial Complaint

  02/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Oct 11, 2021, I put deposit down on a New Kia Sorento plug. I was told I could pick all all the options and color, I wanted and they would order it. the salesman Mitchell said he had to say it would take about 8 months, but I should receive it in a couple of months. I waited and waited and nothing from them for an update. I call end of November and was told they had no word yet. I finally went in jan18th to speak to Mitchell. he said they didn't know anything. I told him I would like to do another test drive. He gave me ********* Kia name . I went there, only to do a test drive, but the car they had had everything I wanted except the color. They said I could get my Dpst back, and sold me the car. I also had checked with Kia Corp. and they said you CAN'T order a car with color and options. The dealer gets sent, what ever they have made and not specific's color''s or options. So they Lied when they said I could& had me waiting for a car, they new wouldn't come in. When i went to Findley, they said my dpst was n/r and would not give me my money back. JIm Marsh told me according to the DMV, unless I took possession of the car, they would have to give me back my money. they are just giving me the runaround and I was told to file a report with BBB to see if you could help a senior citizen, get back her money. I was told by jim marsh, that they have done this with other people, but with pressure. Will give back the money. Please advise me.

  Business response

  03/31/2022

  Business Response /* (1000, 5, 2022/02/15) */ Customer was aware at time of order that deposits were non refundable and may take up to 8 months. We will attach order form where customer acknowledged she was aware of both. We will also attach order being accepted by Kia to build her vehicle from 10/11/2021. We will also attach the receipt she was given on 10/11/2021 that states the deposit is non refundable along with copy of NV law pertaining to deposits. All documents will be attached for review.

• Initial Complaint

  12/26/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered a Telluride from the dealership. It is now at the dealership ready for pickup. I told them I do not want to pay the $788 fee for their service package because it is not worth the cost. They told me the service package is not optional. They never disclosed this to me and are now refusing to sell me the car without the service package. The service package is advertised as "free maintenance," but it is not free.

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2022/01/04) */ Ms. R**** was very aware of the $788.00 as she has done business with us in the past and was informed it would be the same on the order. Findlay Kia did wave any Market Adjustments above MSRP which can be as high as $15000.00 at the other Kia dealers in town. Ms. R**** did inform us she was going to do business elsewhere which we have a copy if needed. Findlay Kia has never used the term "free" on any of its literature or advertising. Thank you and unfortunately I do not think my response will appease Ms. R**** but I am just stating the facts.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Took to Findlay Kia Dealer REP is Alec -702-359-7450 approx Nov 8,2021 to get recall fixed --they said not eligible for free recall fix as when car was in for maintence some time ago that there was noting wrong with recall piece -- and I would be paying for fix and they would reduce from 660.00 and charged me 440.00 for service - it was not free even though it was a recall for Safety Recall Campaign Number SC 187 - Low Pressured Fuel Feed Tube -- so went out on lot to retrieve the vehicle to drive off lot -- car was now undriveable and I have since been towing car to find out what is problem now -----don't know why I had the responsibility to find out what is wrong with vehicle even though Findlay I would have assumed would be responsible ??--now car back at Findlay for the past week -back and forth ---and I have been there or called everyday --- car still not done as of today - my question surely is does the consumer in this situation have any rights to get car done in a timely manner and be reimbursed for what is adding into to a huge amount -- towing -- other diagnostics etc --- was told by one reputable garage :Midas " that there is a wire issue etc etc etc -- -- Is your organization table to help in this dilemma - I just want car fixed asap and reimbursements -- this is not fair

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/12/10) */ Customer's original repair concern for the fuel line was not covered by warranty or recall as the vehicle is out of factory warranty by time and miles, and the recall was completed November of 2020 via repair. When customer's car arrived, it was equipped with a non factory system for starting the vehicle that is tapped directly in to starting system. Because we are unable to use the starting system, we bypassed starting the vehicle the entire time it was here by jumping the starter. The customer is now back and we have already confirmed that nothing was done to the vehicle accidently while it was here on it's first visit, but we are still diagnosing the issue, and it has proven difficult as testing the system is not in normal conditions because of the auxiliary starting device.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This horrible rotten evil business, is refusing to cancel my gap insurance and maintenance plan after I refinanced my car, I gave them proof of payoff from Kia motor financial, they are doing this on purpose to delay the inevitable because they don't want a charge back once this is cancel even though I am entitled to canceling whenever I do choose. Each day this do this BS I loose more money.

  Business response

  10/21/2021

  Business Response /* (1000, 5, 2021/10/07) */ Contact Name and Title: Byron K******* Contact Phone: 702-252-8900 Contact Email: ************************* Customer came in the dealership yesterday and filled out cancellation paperwork with Scott Bier our finance manager. It does takes a little bit of time to get the refund but that doesn't effect the amount.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩