Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Hyundai of Las Vegas and its handling of my vehicle repair under warranty. Below is a detailed account of the issues I've experienced with my vehicle and the frustrating process I have encountered with Hyundai.Summary of Events 1. March 4, 2025: While driving to work, my check engine light began flashing, so I immediately took my vehicle to ****************** for inspection. They informed me that the engine required replacement, and they called Hyundai of Las Vegas, confirming that the engine was still under warranty. I was advised to have my vehicle towed to Hyundai for further diagnostics.2. March 46, 2025:My vehicle was towed to Hyundai of Las Vegas, where it remained from March 4 through March 6, 2025. After several days, I was informed that Hyundai would not take ******************* word and insisted on running their diagnostics. I was then told I needed to pay $124 for the diagnostic fee, which I paid, and I was informed that my car required an oil consumption test for Hyundai to cover the engine replacement under the extended warranty.3. March 6, 2025:I returned the vehicle after the oil consumption test, and unfortunately, the car failed the test.4. March 31, 2025: I was then advised by ******, a representative at Hyundai, that I would require a "cabinet chamber cleaning," and Hyundai submitted a goodwill request to cover the cleaning. However, this request was denied.5. Current Situation: Despite my engine being under warranty, I am being told that additional tests need to be run at my expense to qualify for engine replacement. I do not understand why Hyundai requires these tests, especially when the engine should be covered under the **** warranty. It appears that Hyundai is attempting to make me pay for unnecessary tests and repairs before they will honor the warranty and replace the engine.

  Business Response

  Date: 04/01/2025

  Hello, 

   

  Unfortuately this is required by hyundai america, in order to proceed to the next step the customer is responsible for this testing. This is not hyundai of las vegas requirement it is HMA hyundai motor america. 

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23144840
  
  I am rejecting this response because:

  I would like to request written confirmation of where this is stated as a requirement. The vehicle has no known engine issues, and this does not appear to be a requirement from Hyundai of America. If the dealership was aware of this, why was this test not offered when the car was first brought in on March 4, 2025? I was advised at that time that the only necessary test was the oil consumption test, which was performed, and the engine failed. The dealership submitted a goodwill claim on their behalf but did not submit it under the warranty.

  
  I spoke with corporate today, and they confirmed that none of these additional steps should have been necessary if the engine clearly required replacement. Hyundai needs to take the appropriate actions to ensure the warranty can be applied. It should not be my responsibility to cover these additional costs. It feels as though the dealership is attempting to extract money from me unnecessarily.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/16/2025

  we have already communicated with the customer and had them come in for the testing needed at no cost to them. we are moving along in the proceess to get the engine covered 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyuandai has been given diagnostic data that clearly shows my vehicles engine needs to be replaced. My engine is covered under the warranty. They had me dropping my car off on several occasions only to tell me to drive another 1000 miles and come back. I had to rent vehicles to get to work and was told I would be reimbursed. They are stringing me along and putting myself and my family in danger having me continue to drive an unsafe vehicle. The final straw was when I dropped my vehicle off more than a month ago after it wouldn't stay on. I was told prior to returning it once again to drive it 1000 miles but the car wouldn't stay on unless I had my foot on the brake and gas. I have literally added almost ****** miles to my car per their instructions as a condition of them replacing my engine. I have been in danger on the highways driving this vehicle and have given them video proof of what's been going on with their refusal to repair my car. When I took my car in, I was lied to again and told the guy who does the loaners was gone, yet he was the 1st ******* I saw upon arrival coming from the very office who said he wasn't there. Hyundai has caused me to get final points that led to me losing my job. I was called after my car had been at Hyundai several days after I took it in that I had to replace the starter which was working when I took my car in. I told them I just want my engine replaced as expected. I was told they needed nearly $1000 to replace the starter or I would have to return the loaner. I was then told I could pay between $500 & $900 to get it replaced or they wouldn't be able to replace the engine. I was also told to pay or bring the loaner back. I asked how would I get my car, if it wasn't starting. I was told to pay and my engine would be replaced. I was asked several times to agree to a starter which I didn't have funds to get. I said it looks like I have no choice. I was then told the engine still wasn't replaced and to put 1000 miles on the car.

  Business Response

  Date: 03/03/2025

  We have advised the customer in order to help them out , all they have to pay is for the starter at our cost, and we will install no charge, but yet they still say no. 
  
  
  We need to replace the starter in order to proceed to replace the engine under warranty. 

  Business Response

  Date: 03/03/2025

  I have several emails and all of my engine diagnostic codes, rental receipts, and repair invoices where they try to pretend there is no engine problems. I actually was sold a lemon prior to my current Hyundai.  How they fixed it was by saying we'll get you out of that car. They sold me another Hyundai which is the one I'm currently filing the complaint about. They also put the cost of the faulty vehicle on with the payment for my 2018 ******. Hyundai owes me thousands for what  I have been through.  I have my invoice from both vehicles. They have lied to me and just strung me along. I have been driving this vehicle in fear and was nearly involved in multiple accidents due to the car not getting any speed at take off. I've had to purchase a battery, etc. I was told specifically my engine would be replaced after the starter which mind you was fine when I took the car in. The service manager says they don't get paid if n9 work is being done! Unbelievable! I will never ever purchase a vehicle from them. 

  Business Response

  Date: 03/05/2025

  As you stated there are two sides to every story. They are not telling you the truth. When I took my care to Hyundai,  my starter was working fine. They waited several days then called me as well as sent me a video and text messages saying there all things were fine with my vehicle except the starter needed to be replaced. I was also told the cost was almost $1000. They were trying to strong arm me into spending $1000 for a starter. I was told they were trying to see if they could do a good faith replacement but it was denied. I also have the text message which has been printed that says I had to replace the starter before they could put the engine in. I was told they would do me a favor and charge me $500. I was then told $500-$900. I was told I either pay or bring the loaner back which was loaned to me so the engine could be replaced. My car showed it was at Hyundai with the battery dead or inactive.  Now they are lying to you telling you I declined their offer. Ma'am one thing I do is keep records and recordings of what I'm told. I never declined anything! In fact I was made to feel I had no choice. I was given an ultimatum.  I had my Aunt on my line when the service manager told me they don't get paid if work isn't done. I have the text stating the car was done and that I needed to come settle the bill and also put 1000 miles more on the phone. I also reached out to corporate who has reassigned the case worker 5 times. I was made all type of false promises. I have proof of everything I say. This is why I reached out to you. As I mentioned, I am trying to avoid getting an attorney.  I have spoken with certified mechanics about what is happening to me. Hyuandai is lying to you. I have proof! I asked them how is it possible I need $1000 starter when my car was there for the engine which they keep making excuses to fix. I have my rent a car receipts, I have the invoices and the recordings and text messages.  I have no reason to lie on Hyundai. I have been trying for more than 6 months to get my engine replaced. They have the recorded diagnostics and have been stringing me along for months. Hyuandai charged me for two vehicles when they sold me a lemon. I have proof of everything I am saying to you. I always have a witness to my conversations with them on the phone. They are being dishonest. I have the message stating the starter was fixed and to come pay for it and then I would need to put yet another 1000 miles on the car. I have the recordings and messages saved. I would not reach out to you if this wasn't the last attempt before I go public with social media, yelp, the local media and or retain an attorney. I just want my car fixed. My vehicle is unsafe to drive. I have video and witnesses to this.
  
  
  
  
  
  
  

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23011301
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* *****

  Hyundai isn't being honest with you or me. They sent me a video of my car running then all of a sudden said the starter was out. Here are a few text messages. I have another message that says there was nothing wrong other than the starter. They have been having me rent vehicles and promised to reimburse me but did not. I have videos of the meddsges about my engine failures and all communications from Hyundai.  I took my car there on February 3rd and had to beg for a loaner. Why would they call me 10 days later when they were suppose to be replacing the engine for almost 8 months. I have rental car receipts and emails from the different case workers. I was promised reimbursement.  I had near collisions driving my car, yet they kept telling me to add another 1000 miles. I will produce everything if needed to a judge. My starter was working when I took my car there. They are not telling you the truth! 

  Business Response

  Date: 03/05/2025

  To resolve this issue, Hyundai of las vegas will do a one time goodwill replacement of the starter, so we can move on from this. 

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will be waiting for the call letting me know the engine has been replaced as promised.  I am still going to pursue reimbursements of rental car fees and the purchase of two vehicles on my sales contract.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 03/28/2025

  We have advised the customer in order to help them out , all they have to pay is for the starter at our cost, and we will install no charge, but yet they still say no. 
  
  
  We need to replace the starter in order to proceed to replace the engine under warranty. 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23011301
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* *****

  This is absolutely a lie! They already agreed in the last complaint to waived the cost so they can move on! Please refer to the last complaint. They also created a fake work order saying I came in saying my car wouldn't start two weeks after my car had been there. I drove my car in because it wouldn't stay running. They are full of deceit and lies. I was supposed to be getting the engine replaced once I put 1000 miles for the umpteenth time on the car. I have the messages and recordings. I was sent a message saying they were going to start charging me for the loaner if I didn't return it. They also wanted permission to drive my car to put the 1000 miles on it. I said I would come get my car and went back two Fridays ago. I was told to pay them $496. I said you agreed to replace it at no cost. The manager told me to take the car back until they figure it out. This is a 2nd complaint. I had already resolved the last one. At this point I am ready to seek legal action against them. If the car wouldn't start, how is it they sent me a video showing it running. They also said they would replace the starter! I also was told to put 500 miles not 1000. The lies are adding up and I'm tired of it! I have a record of everything that has transpired. I never took my car in saying it wouldn't start. It's a shame they are so dishonest.  They basically redused to give me my car after saying they would waive the make believe repair. They are absolutely lying and I have proof of it. They had me send them a text message of the BBB resolution when they had it right on their computer. When I come for them this time, I intend to be reimbursed for one of the two cars I was charged for on their contract. Why are they coming back and lying?  I am sick and tired of the lies! My car was there for almost two weeks. They need to clean house with the people telling straight out lies!

  Business Response

  Date: 04/03/2025

  We have already agreed to replace the starter at no cost to the customer. The customer has not come in once to speak with management. There is nothing further we can offer at this time. 

  Customer Answer

  Date: 04/03/2025

  You just sent me a reply that said they offered to fix the so called starter that I didn't take my car there to fix was going to be at cost after they said they would do it at no cost. Are you reading these responses and replies? I told you I went there and have proof of it on 3/15. I was told to take the loaner back until they figure it out after saying they would waived the cost on a starter that wasn't even likely defective. This is a flat out lie! I have no choice but to take other avenues for resolution. I took my car to get the engine replaced by warranty! Hyuandai is lying for no reason at all. I will produce every piece of proof and see what's done next. I'm tired of the lies. All I want is my car repaired as promised. I sent you proof of these conversations.  What is the problem?

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/9/2024, driving from *********, ** to ********, ** my 2016 Hyundai ****** suddenly lost power. The car was towed by *** back to *********, **. We dropped it off at Atlas Repair on Thursday, 11/15/24 on Tuesday, 11/26/24 they called and said that they could not get a reading and would not work on it and suggested for us to take it to the dealership. At the Hyundai Las Vegas dealership our service advisor is ***** ******. On 12/4/24, I sent a text message to see if I could get an update. ***** said they performed a bearing clearance measurement test to see if the vehicle qualified for engine replacement under warranty. During this test they got "no Bearinc clearance measurement" and this has happened only 3 other times.On 12/10/24, I text ***** for another update. He told me that the "car is still coming out as no bct" and they have to either get a pass or fail.On 12/27/24, I reached out again via text to get an update. The dealership said they are still getting no BCT, they contacted their Regional Engineer to help them.On 12/30/24, the engineer wanted them "to unplug the ignition coil and send them videos of the car idling every 15 seconds and constantly check the RPMS.On 12/31/24, ***** at Hyundai sent a text stating "Good Morning!!!! Finally got the engine approved its on order under warranty."On 1/3/2025, I received a call from ****** ****** stating that he has submitted the request for an engine 3 times and it keeps getting denied but he didn't know why. He said that he got a verbal that it was approved but corporate keeps denying the order. He advised that I call corporate, gave me the number and possibly get an attorney.On 1/3/2025, called Hyundai Consumer Affairs at **********, ****** at Consumer Affairs also stated that she cannot figure out why it is being denied and that it "should be". She gave us the phone number to the BBB and told us to file a claim. Please help us get this repaired under warranty like they told us.

  Business Response

  Date: 01/17/2025

  We would love to cover this, but *** corporate has denied to cover it. THIS IS NOT A HOLV DEALERSHIP DECISION this comes from HMAUSA 

   see below the response we were given 

  Good afternoon,
  
  After review, this failure is not rod bearing failure, therefore the warranty extension does not apply. Given the service age and mileage of the vehicle, we are declining to offer goodwill assistance at this time.
  
  Thank you,
  
  ********* ******
  
  
  
  Prior ********************************************************************************************************************************* America
  
  

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22822494
  
  I am rejecting this response because:  ***** ******, Service Advisor said that the engine was under warranty and he had approval.  He also said in writing that the engine was ordered.   We were told three days later that the order kept getting denied by the district office.  When we called Consumer affairs for Hyundai the representative also stated that it should be covered and she cannot figure out why it is not being covered after we were told it was. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/21/2025

  I understand the position of the customer, but like I have stated previous, it is NOT the dealership that approves or declines warranty repairs, it is directly from HMA hyundai motor america. I suggest the customer start a consumer  affairs case and asks for assistance in replacing the engine. 

   

  **** Hafen 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an suv from hyundai in las vegas. 1 month after I bought the car, electrical issues arose. I took my car to hyundai 7 times over 6 months and the issue is still there. The service guys, **** and ****, flat out lied to me. They crashed my car and tried to make me pay for it. I showed them pictures of the car when I dropped it off with no damage. They confessed to lying and fixed the body damage. I filed complaints and ****, serive person, called me at 6:30 in the morning complaining that I posted the situation on hyundais review site. **** was not professional. I still do not have resolution to this issue.

  Business Response

  Date: 10/11/2024

  To whom it may concern : 

   

  Hyundai of Las Vegas has gone above and beyond for this customer. We have provided the customer with a loaner vehicle to drive in the mean time as well. We have fixed the damage that we caused, we have attempted to fix the vehicle under hyundai factory warranty. The customer is trying to get the vehicle bought back through hyundai. We have done everything in our power to satisfy this customer. 

   

  Management 

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22410451
  
  I am rejecting this response because:

  First - I requested a loaner, in writing, for 5 months. Only when Hyundai ********* got involved did the dealer provide a loaner. I bought an SUV because I live in the mountains in ****. The loaner provided was not AWD or a full replacement. 

  Second - The damage was the dealers doing and they attempt to nullify the know issue by blaming me. The damage was reported and thus devalued the car. 

  Third - I made 6 trips to the dealer and waited more than 15 hours for the car. If corporare does not make me whole on the repurchase, I fully expect the dealer to fill any gap. Plus reimburse me for 6, 600 mile trips that I would not have if the dealer was efgicient and honest. 

  Lastly - ********************** has lied on a number of occassions. I have documented more than 5 instances of direct lies. From the body damage to my car, to the tellung me the car was at the body shop for days and my gps showed it srill at the dealer. Even the last attempted repair...the service guy blamed me and I DID NOT EVEN TAKE DELIVERY OF THE CAR YET! Then hyundai sends me a survey and I tell the absolute, documented truth. The service guy then calls me the next morning at 6:30 to deny that he knew me and complain about my survey response. This unprofessional behavior permeates the service department. 

  Hyndai corporate is finalizing a repurchase. If there is any differential between what I paid and the refund, I fully expect the dealership to pay the delta. 

  The owner should reach out and make me whole for this torturous 6 month experience. 

  The suv was bad from day 1. The only reason it has taken this long is because the dealer stalled and denied the problem. 

  Hyundai of las vegas did not do the right thing in this instance
  

  Sincerely,
  
  ****** ********

  Business Response

  Date: 10/21/2024

  The only thing we can do at this time, is refer the customer to contact *** for a buyback. 

   

  The customer is currently in our Loaner vehicle at our cost of ***** per day. We are doing more than our share of making sure the customer is taken care. 

   

  Management 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22410451
  
  I am rejecting this response because: the service department is delusional and dishonest. The *** department has not repurchased the defective car. This dealership needs to be audited for fraud and deceptive business practicedn 

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19th, 2023, I took my 2016 Hyundai Veloster Turbo to HYUNDAI OF LAS VEGAS #*** for some major work a total bill of $2,167.22 including spark plugs in the amount of $352.64 parts and labor odometer at ****** miles. On 08/21/2024 my vehicle started misfiring, so I took the vehicle to Brake Masters #*** in Las Vegas odometer at ******* to be diagnosed and the result of it was that the spark plugs were fouled. Break Masters disagreed with me that the plugs were never replaced after I told them that they were replaced last year and ****** miles ago. they claimed that the plugs were in very poor shape, and this will be cause of ******* miles and not ****** miles. I reached out to Hyundai's customer service on this matter and after some time the only offered me credit which I declined. since they felt to replace the plugs, I like to have the amount of $352.64 refunded back to me please. The one that came out of the Vehicle still had the original Hyundai Kia ***** Attached Photos are the plugs and the dealer's info and Break Masters info and the result of diagnostic. I can send more documents from the dealer and the Break Masters if needed. Thank you.

  Business Response

  Date: 10/02/2024

  To whom it may concern, 

   

  Unfortunately at this time, we will not offer a refund. We can offer an in store credit in the amount the customer is requesting.

   

  Regards, 

  **** *****

  Service Manager 

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22371104
  
  I am rejecting this response because: I simply like to have my money back for the work that was not done.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/02/2024

  This is the only thing Hyundai of Las Vegas is able to offer. 

  Customer Answer

  Date: 10/03/2024

  Hyundai OF LAS VEGAS did not replace my spark plugs and did still charge me for it and once I have enough proof of this,  in return they offered me credit only. This needs to be posted for public to know. 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2015 Hyundai ****** that is part of the Class action settlement for engine problems. Hyundai is refusing to perform warranty work that falls under the class action lawsuit. At this point Im in need of mitigation to help Hyundai understand how ridiculous it is that they will not provide the assistance as warranted in their warranty obligation to their consumers, even though they know this is a problem and have been advised by our personal mechanic and the repair shop that it is a valid recall. Hyundai is outright lying to me and refusing to do required warranty work AND is asking me to pay money for a sensor that detected an engine problem. All I want is for Hyundai to serve on their warranty/settlement responsibilities. What else can be done to get them to honor their responsibilities?

  Business Response

  Date: 09/24/2024

  This customer has a case with ********************** Consumer Affairs. Our Hyundai Rep ******** ******, has been involved and even inspected the vehicle in person, confiriming the vehicle does not fall under the engine replacement portion of the warranty extension. We have reccomended the knock sensor assembly at this time and the customer is refusing. ********************** is willing to work together with the customer to fix the vehicle, but the customer is not accepting the answer of the engine not being replaced. 

   

  **** Hafen 

  service manager

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company allowed someone else to use my email address without getting the email verified.This is a form of identity theft and their systems should not allow it.

  Business Response

  Date: 09/18/2024

  We take privacy of our customers very seriously. We will run an email verification check through our systems to ensure all data is correct and accurate 

  thanks 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22301130
  
  I am rejecting this response because: someone is using my email address, see attachment.  So this proves that what you say is wrong.

  so please remove my email address from your system.

  And please let me know how this occurred? 

   

  And also put in place a process to ensure it doesnt happen again, and all exisiting email addresses are confirmed to be correct so it is not happening to anyone else.

  
  Sincerely,
  
  **** Ol

  Business Response

  Date: 09/20/2024

  On September 6th at 6:07pm someone went on our website looking for information on a 2024 Santa Fe and input that Email Address, We have completely removed said email and are working on better system for Verification.

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you very much for helping out.

  
  Sincerely,
  
  **** Ol

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car (2022 Hyundai *************** Hybrid) to Hyundai of Las Vegas on May 29, 2024 for an error message I kept getting while driving. Turns out there was an issue with the hybrid battery in my car. I was told there's not many mechaninics at the dealership that can work on hybrids which caused delays in the repairs. Also while my car has been at the dealership there was a cyber attack and the dealership was limited in their capabilities for roughly 2 weeks. Additionally from May until August 26 no one was able to give me a timeframe on how long it would take for the battery to come in, and I had to call my case manager because hadn't gotten any updates for weeks after starting my case with Hyundai Corporate. Today is September 3, 2024, I still don't have my vehicle I was told by my case manager at Hyundai Corporate that the battery was delivered last week (August 27) and hopefully my car will be ready this week.

  Business Response

  Date: 09/04/2024

  hello,

   

  we are working diligently to repair this vehicle as quickly as possible. The battery is in stock and we are just waiting on a few smaller bolts to complete the work. We anticipate this being completed by next week tuesday. 

   

  **** hafen 

  service manager 

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22236508
  
  I am rejecting this response because I was told by my service advisor all the other parts had come in and the last thing that you all were waiting on was the battery. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/07/2024

  We would like the opportunity to make this right, please re open this case 

   

   

  **** Hafen 

  SERVICE MANAGER

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this vehicle in October 27/2023 from ************************* ******** with 26k miles on it. After driving a 2 months I realized that vehicle has transmission issues. I contacted to my local dealer for repair. Everything was fine until I asked for a Loaner vehicle. They said we don't have it. Ok after long time calling and texting finally I was able to take it for repair at March 5/2024. After a week or two finally they receive new transmission and they replace it and gave it back to me. I really don't believe there is new transmission because first the estimate is not showing anything about new Transmission also I don't feel any difference while driving. Ok they said its new I'm fine. The first weekend of taking my car I went from Las Vegas to *********** which is 275 miles. I was driving and there is a situation that I need to pass the truck and another truck is coming from the first lane, I push gas pedal and change lane and I realize that RPM is going up but vehicle is not accelerating. I inform them that I have this problem and its could be dangerous because sometimes we need to accelerate to avoid accident. No response , again response but we can't give you replacement vehicle , we can't test it on the freeway, I'm calling to claims center , talking to supervisor, she promisse me to fix the car and that's it. Nobody calling no body answering my text messages. Today I took it for oil change in Midas repair center, they took out protection cover under need and they call me to show transmission. There is a leak and all parts under the vehicle is full of transmission fluid. Vehicle is very bad shape , transmission working worse than before, I have insurance for that but dealer don't want to fix it. In this case I will never contact them again and every single week I'm driving to LA and back to ******, whatever happens that's all in their responsibility. They gave you 5 years warranty but who need it if they have to fix like this. Photos included.

  Business Response

  Date: 05/20/2024

  ******************* the service manager has reached out to the customer and set up an appt for them to come in and we can fix the car. 

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21731499
  
  I am rejecting this response because: You only keep your BBB rating, thats all nothing changes, Vehicle has little transmission fluid and whenever its stopped I dont know. Fix it or not its all about you, I have been very nice with everyone and just like men to men relationship, You dont accept it and there is no reason to lie me and told me there is a new transmission, you just added little bit fluid and thats it. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/28/2024

  This is how they work, the vehicle in in critical condition and thats because of the dealership, they make it like this , they make all wet underneath, and still 3 months Im trying to get appointment with loaner vehicle but still unable. This is the worst worst brand ever in history, you told them that anytime this car can stop anywhere, they dont care , Remind you that I try all ways to work with them like men to men but nobody accept it . I will be rude with everybody because you choose that, again, whenever its stopped or will result an accident all responsibility take this brand and their providers. 

  Business Response

  Date: 05/29/2024

  I have reached out to customer to customer already. 

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21731499
  
  I am rejecting this response because: You reach out to me that why my vehicle has less than a minimum transmission fluid, this is your brand quality, Like I said you fix it or not I dont care, I have all this complaints and estimates keeping in my records, in case something happens I have proof in my hand that you refusing to fix it
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/07/2024

  I cannot offer anything other than getting the vehicle brought back in to diagnosis it and see what needs to be done. 

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21731499
  
  I am rejecting this response because:
  

  First I want to say thank you to ***** , cool guy responsible for informing me everything, but , what about repair I cant say the same, what is that mean that vehicle has no problem just clean the fluid under the transmission and send it back? What does it mean its normal sound of the exhaust? Stop doing experiments on me and if you doing like that my attorney ***** will handle this case, I will never complain here if you keep doing your job normally, I have this vehicle 7 months and 3 months Im in dealerships, just accept that this vehicle is defected and either fix it either take it back. Thanks to ***** for everything gain.
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/14/2024

  The dealership has offered to take a look at the customer's vehicle and provide a loaner while they have his vehicle. Customer has not accepted this offer. 

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21731499
  
  I am rejecting this response because:
  Fist I accepted the offer but what is the point of nothing changes, 3 days my vehicle stay in your dealership but nothing change, exhaust noise still same, transmission still same and same loss power. Since your customer care center is denied to fix my car what I will do I will print out some note and put in my car and will advertise Hyundai on the roads , such as DONT BE STUPID LIKE ME AND NEVER BUY HYUNDAI , something similar like this . I have no other choice, because how I understand you guys wanted to keep like this until warranty is end . I will not let you do that, you will never see this anywhere with any brand only Hyundai does this, changing the transmission and transmission start leaking. again thats the only thing I plan to do , you dont let me other choice, and I never let anyone to think that Im an idiot and play with me like Hyundai doing, 7 months I have this thing and 3 months Im in the dealerships, bought this thing to use every day but I was wrong , this brand is worse than any brand, who cares this thing has lot of nice options but mechanical side is garbage.
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/08/2024

  I understand the complaint and can only offer the customer to  come back in for service so we can diagnose the vehicle. I would ask this complaint be closed due to the fact the customer is not willing to come back in for service so we can try to diagnose the vehicle again. This is the only option at this time, due to the fact we need to see the vehicle and diagnose properly. Thanks 

   

  *******************;

  Service Manager 

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21731499
  
  I am rejecting this response because:
  
  Listen are you okey? Ive been there , you keep this garbage vehicle for 3 days and return it back to me as everything if good with it, Your supervisor is calling me for compensation for a one month payment and Im rejecting it because she sending me documents to sign that my all concern is been solved and then they will send me one month payment. You better check with your mechanics what they do with it, there is no diagnostic needed when you see transmission fluid is leaking, transmission has leak right , fix it men I dont want anything from you I just want you to do your job so I can drive this s*** . 
  
  *****************************

  Customer Answer

  Date: 07/11/2024

  Vehicle is not been fixed and this case cannot be closed. I understand that Hyundai wants to wait until warranty expires but dont even dream about it, never

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed 1/12/2024 to the dealership due to transmission. The transmission. Wheele allignment and lower control arms were replaced. After receiving my car a new issue came about. While tiurning my steering wheele a popping noise is heard. I took my car back to get it looked at. Major work was done on it. February 29th my vehicle was ready. I drove it home. Notice the popping noise, loud spring movement noise while going slow over speed bumps and my steering wheel is crooked after they did another wheel alignment on my car. Ive contacted corporate of hyundai. Ive been given the run around about getting the issue resolved without coming out of pocket for issues i did not cause.