Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my ******* accent had been attempted stolen twice last year I decided to go to the Nissan dealership on Sahara and Bldr hwy. I traded my car in for $11,000 and advised I had no down pymt to ******* after I had contacted the supervisor within a 3 day window about not happy with deal he made no offer of a change.Then I get called to come back in a week later to resign docs. Never told I'd be signing a $2,000 loan so they could get their $2,000 down pymt. It was never disclosed to me ******* I surrendered the car due to the high cost of it, and driving a smaller car now. Please don't go there if you're a single woman and expect a fair or good deal.

  Business Response

  Date: 04/02/2025

  Unfortunately, there is no Three day right of rescission and due to financing conditions at the time, these were the conditions to obtain financing from the lenders we provided the vehicle in the bank provides financing. The down payment was part of the contract and is the obligation of the buyer. 
  

  Customer Answer

  Date: 04/17/2025

  Thank you for providing a forum to express a buyer's remorse of a deal gone bad and definitely not in good faith.

  I have to wait to hear from finance ** as to whether they sold it at a higher price or not.  

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to bring the car back that was trying to get financed in my name I did that. Then I tried to leave and get my money back because I gave them their money back and they are not giving me any of my money back. I requested a refund and they are not trying to give it back.

  Business Response

  Date: 03/26/2025

  The loan is in place and you weren't told by Finance to bring the car back. 

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2nd 2025 went in for a *********** Got approved by america first supposedly. 2 credit scores of 750+ no need for a downpayment. Left with the van after 6 hours get a call 7 days later they found a better apr rate for me but i need to put 1k down i said no thank you. He said he can lower my downpayment no thank you. We have a signed contract and you are breaching it. Threatened to have it repod as soon as you mention a lawyer. ******* and ****** just want your money! They will let you leave without being approved!!!

  Business Response

  Date: 01/21/2025

  My apologies for your experience with us. There was a approval with American first credit union they did not like the collateral (vehicle) Due to being in a commercial vehicle so we found a new lender they were requiring more Security for the loan, which is down payment we lowered the sales price of the vehicle in addition to lowering the monthly payment. These terms did not work for you so you returned the vehicle to us unfortunately, we have no control of repairing or correcting the credit report.

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to buy a car from united nissan and the dealership said that they couldn't get the car for me the paperwork didn't fall through. I put ****** down on the car and they didn't give it back.

  Business Response

  Date: 01/29/2025

  My apologies for the experience you had with us but looking into the deal it shows it was held for the insurance policies you had with us that allowed you to drive the vehicles.

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from United Nissan on December 28, 2024, and took possession of the car the same day. As part of the agreement, I made an initial payment of $1,099 on January 2, 2025, towards the $3,500 down payment. The second payment of $1,099 was scheduled for January 10, 2025, and the final payment of $1,300 was due on January 17, 2025. The balance of the down payment was to be covered before my first car payment was due on February 11, 2025.time of purchase, I was told by the sales *** that they would be able to get me approved for financing, despite my credit being less than ideal. The sales *** assured me that I would be approved for the car and promised that I would not have any issues with financing. when I returned today, January 10, 2025, to make my second payment, I was informed that my financing had not been approved. At that time, I was told that I would need to return the car, and the dealership could not proceed with the financing. I had already had the car for nearly two weeks and had made my first payment towards the down payment days before today, I was called by the dealership and asked to come in to sign paperwork. I was not informed of the full extent of the situation and was led to believe that it was just a simple formality to complete the payment. when I attempted to continue with the purchase, I was presented with the option of being pushed into a different car, which the dealership had just purchased at auction. The vehicle they showed me was dirty and used, and the sales ***resentative openly stated that the car had just come from the auction, which left me feeling uncomfortable with the offer. unnecessary credit inquiry, combined with the failure to secure financing for the original car, feels deceptive. had already paid for car insurance ******* for the vehicle, which I have now lost, along with my initial payment of $1,099.I learned from the reviews that this is an ongoing scam and I would like my payment refunded

  Business Response

  Date: 01/15/2025

  Unfortunately the bank has the final say on the loan and we processed your down payment back to your card it usually takes 3-5 business days. 

  Customer Answer

  Date: 01/15/2025

   process of allowing customers to leave with vehicles before full verification from the banks, and accepting down payments on cars without ensuring financing approval. Unfortunately, this practice creates unnecessary stress and hardship for customers and raises serious ethical and moral concerns.
  
  
  Allowing customers to believe a transaction is complete, only for financing to fall through, is misleading and unethical. In my case, this process caused me not only the inconvenience of returning a car I believed was mine but also financial losses. Specifically, I had to purchase insurance for the vehiclea cost I now cannot recover. Additionally, the time, effort, and trust I invested in this transaction were disregarded when the financing failed to finalize.
  

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22797458
  
  I am rejecting this response because:  process of allowing customers to leave with vehicles before full verification from the banks, and accepting down payments on cars without ensuring financing approval. Unfortunately, this practice creates unnecessary stress and hardship for customers and raises serious ethical and moral concerns.
  
  
  Allowing customers to believe a transaction is complete, only for financing to fall through, is misleading and unethical. In my case, this process caused me not only the inconvenience of returning a car I believed was mine but also financial losses. Specifically, I had to purchase insurance for the vehiclea cost I now cannot recover. Additionally, the time, effort, and trust I invested in this transaction were disregarded when the financing failed to finalize.
  
  Sincerely,
  
  Qwamecia *******

  Business Response

  Date: 01/20/2025

  Hi Qwamecia, Again our apologies After reviewing your file it shows we did have a approval for you and all we had at the time was a versa we do give you the opportunity to say no which you did. Everything is subject to final approval through the banks. Every case is different such as change of jobs, people falsifying income, job time etc.. Our goal is to sell cars not take them back.

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22797458
  
  I am rejecting this response because:
  
  Sincerely,
  
  Qwamecia *******

  
  I understand that you approved me for another vehicle after requiring me to return the 2022 ***** Malibu that I had for two weeks. However, the replacement vehiclea 2019 Nissan Versawas completely unacceptable. I was informed it came straight from the auction, and it was in extremely poor condition. The vehicle was filthy both inside and out, with trash left in the interior, and no effort was made to clean or present it in a professional manner.

  What made this situation even more frustrating was the financial impact. You offered this substandard vehicle with a higher down payment and an increase of $1,300 and $1,500 per week for two weeks for the down payments , compared to the original agreement of $1,100 and $1,300 for the Malibu.
  
  After signing multiple contracts, I was under the impression that the Malibu was mine. Being presented with such a poorly maintained vehicle as a replacement, especially under worse financial terms, felt unprofessional, disrespectful, and unacceptable. This experience has left me questioning the integrity of this process and the standards of customer care provided

   

  Business Response

  Date: 01/29/2025

   I'm sorry that you had an experience that was less than ideal. Here at United Nissan we pride ourselves on providing the best customer service possible. Unfortunately sometimes the deal doesn't unfold as we planned and we have to abide by the approvals that are given to us from the banks. I understand that the Versa that was presented may not have been the ideal replacement, but it was a vehicle that met the requirements that the banks offered to you at the time. When the Versa was shown to you it had not made it through the detailing process yet. It would have been prior to you taking possession. Again I apologize for the experience that you had, being in the business of selling vehicles we definitely did everything in our power to secure an approval for you on the Malibu before moving on to another vehicle. I'm not sure if you have found something else yet but we would still love to assist you in your vehicle search, we will most likely need either a co-signer or a larger down payment. Thank you for your time.
  
  --
  ****** A. ********
  General Sales Manager 
  United Nissan
  **********************;    
  *******************
  ************ store
  ************ cell

• Initial Complaint

  Date:01/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to share my recent experience during my attempts to secure financing for a vehicle, which has been a mix of challenges and highlights. I believe in providing constructive feedback, as exceptional service should be recognized, and areas of improvement should be ************ journey began at Nissan AutoNation, where I was initially informed that I was pre-approved and could get the car I truly wanted. Unfortunately, the process did not unfold as expected, and I was left feeling uncertain and disappointed.Subsequently, I visited United Nissan on ************* (*********), where my experience was notably more positive. My initial sales representative was incredibly attentive and went above and beyond to facilitate my approval. After agreeing to terms, I provided a $300 cash down payment to secure the release of the car, with the understanding that the remainder of the funds would be wired to the account provided to ***** finalize the transaction, I worked with Mr. ****** *****, who ensured that all necessary documents were reviewed and explained thoroughly. While there were challenges, Mr. ****** professionalism and attention to detail stood out and contributed significantly to my overall satisfaction.I wanted to bring this to your attention to express my gratitude for the support I received, as well as to highlight the areas where my expectations fell short. My hope is that by sharing my experience, future customers may encounter an even smoother process.If you need any further details or documentation from me regarding this matter, I am happy to provide them.Thank you for taking the time to review this feedback. I look forward to hearing from ******** regards,****** *****

  Business Response

  Date: 01/06/2025

  Hi ******, I am trying to understand what is going on you don't have the vehicle due to you giving us a bad check and we do not have any wire transfers to our account. ****** has reached out to you and got no answers so please reach out to us. Thank you.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car in February and the car has had lots of mechanical problems.This last time the repair took over a month for a repeated issue.Engine light kept turning on, even after the first *************** in the car has been exchanged & issue kept returning.

  Business Response

  Date: 11/22/2024

  Hi *******, I know you are upset with this situation and I'm truly sorry . I've talked to ***** and he left you a message to call him to let you know the process to doing a claim to Nissan Consumer Affairs there phone number is ************.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** United Nissan (3025 ***************************** Negligence, car broke down after given a defected battery and paid $514,69 and came b=came back was hustled for more money $1,300 alternator and guy that promised me that i was going to get a refund for the negligence was never give me the refund

  Business Response

  Date: 10/17/2024

  Hi ********, I spoke to the service manager regarding your vehicle and complaint, He said that he talked to yesterday and gave you a discount on your vehicle repairs.  originally for your alternator you would have paid $1990.00  he discounted the price to make up for the battery that you needed also he took care of your rental bill.  

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22433815
  
  I am rejecting this response because

  They promised me that they will refund that $541 for the messed up that they did and they did not fulfill that.  I had to create a scene for them to give me the discount that was promised, they did not even give me the correct receipt for the service. The service manager did not even talk to me, that was a lie, I sked to speak to him and never came out of the office which i know that they di not want to deal with me.  
  
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 10/17/2024

  Attached is the letter, i thought it saved but did not so we have a better cope of the situation.

   

  Thank you 

   

   

   

   

  Business Response

  Date: 10/21/2024

  Here is the reply to Nissan Consumer affairs if there is any other questions you would have to call ***** ********. 

  So, this customer came in the first week of September this year with a dead battery, a corroded battery terminal.
  The battery replacement with the additional work was ****** .  When the customer notified us the second week of Oct that her car died on her and that we sold her a low charge battery. We invited her to bring the vehicle back in, she did speak to ****** on Saturday 10/12/2024 and they agreed that what she paid would be credited to the cost of whatever repair is necessary. He also told her that he thought it could be an alternator. The vehicle came in Monday 10/14 for inspection. ****** found that the alternator was only charging at 11v after it was running for several hours. The total parts and labor and fees taxes estimate was *******. We credited the ****** back to the customer to leave a ******* difference. We gave the customer a rental for 3 days at 47 per day while we did the repair total $******. Mrs. ********* also requested that the oil be changed in her vehicle That was completed as well at *****.
  So did the repair for *******-****** for the credit toward the battery which equals *******. To that we added ****** for rental car and *****for oil change. The customer paid ******* out the door including everything.
  The total amount of discount to the customer was ******
  We believe that this customer as been made whole as she is requesting a $****** refund when in fact the total that she received in credit is much higher than that.
  Please see attached.
  
  Thank you!

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22433815
  
  I am rejecting this response because: I had to come back and fix my car, because of their negligence and not thoroughly check my car and gave me a bad battery. This almost cause my life in the middle of the freeway! I lost days of work and the inconvenience of driving back to ***** with anxiety is unacceptable. I guess I can start the process of suing them for negligence if this is not going to be resolved here.  Thank you! 
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 10/30/2024

  We have tried to reach out to set up a appointment with you to meet with the General Manager, but we are not getting no call back. If you would like to meet with him please let me know so I can schedule a appointment for you.

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22433815
  
  I am rejecting this response because:  I have called ************) back 3x and txted ************) to the number that called and no response still.
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 10/30/2024

  Please call the dealership ask to speak with ***** ******* he is the **. or just com in Monday-Friday 8-8 to speak to him. 

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22433815
  
  I am rejecting this response because:

   

  I did call left messages and txt message and no one has responded yet, unfortunately. It shows that they read the txt message though but no response
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 11/07/2024

  APPOINTMENT WAS MADE FOR TUESDAY AT 11AM TO SPEAK WITH THE ***

  Customer Answer

  Date: 11/21/2024

   

   

  There was nothing resolved. They just gave me a copy of the receipt, people should be very careful on coming to this establishment because of the disrespectful and awful practices.

   

   

  Business Response

  Date: 11/22/2024

  My apologize that you are not satisfied. We did the best we could to help with the situation. Have a great day.

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** down payment i had to give them for half of a down payment on car

  Customer Answer

  Date: 09/30/2024

  I signed a contract for the car , everything was set , 2 weeks later they asked for the car back and said the bank didn't approve me, they play with people's emotions I payed them 750 deposit , and 200 for insurance , they are lying and saying I payed 350 for insurance for a month of service , I only got 2 weeks of service , I would like a refund of the remaining 2 weeks , deposit I haven't received.  I am not the only person they do this to, on the Google reviews there are many 

  Business Response

  Date: 10/02/2024

  Customer put in a complaint with Nissan consumer affairs. We have been in contact with the customer and we gave him 160 of the 360 for insurance back. 

  Customer Answer

  Date: 10/02/2024

  She sends me my money back like she is doing me a favor , what about the other 2 weeks of insurance and money I lost when I paid for 1 months of service?  she just sends me my money back with a link with no apology that is disrespectful  after I lost money including a shameful Uber ride home as well ,and all that time i lost , no apology or anything.

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22351696
  
  I am rejecting this response because: She sends me my money back like she is doing me a favor , what about the other 2 weeks of insurance and money I lost when I paid for 1 months of service?  she just sends me my money back with a link with no apology that is disrespectful  after I lost money including a shameful Uber ride home as well ,and all that time i lost , no apology or anything.
  
  Sincerely,
  
  John Werdi

  Business Response

  Date: 10/02/2024

  My apologies John, I thought when you spoke to Linda it was handled. Unfortunately we can not refund the total amount because you had insurance on the car during your possession of the vehicle. I am also sending you a copy of the hold agreement showing were you initialed stating the customer understands that insuring the the vehicle is required by law and in the event that united Nissan assists the customer in purchasing insurance that those fees will NOT be refunded also a copy of the dec page.

  . 

   

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22351696
  
  I am rejecting this response because: no proof shown that I signed insurance for 1 month of service and only got 2 weeks of service , that is illegal, that's like paying for an apartment for a month and getting kicked out in 14 days , that doesn't make sense 
  
  Sincerely,
  
  John Werdi

  Business Response

  Date: 10/16/2024

  HERE IS THE SIGNED DOCUMENT YOU SIGNED WHEN YOU PURCHASED THE VEHICLE AND WE GAVE YOU $200 BACK FROM THE $360 AND AS YOU JUST STATED YOU HAD THE CAR FOR 2 WEEKS. YOU HAVE TO HAVE INSURANCE TO DRIVE OFF THE LOT OR YOU WOULD NOT BE ABLE TO LEAVE WITH THE VEHICLE. ALSO IF YOU LOOK AT THE PAST DOCUMENTS I UPLOADED YOU ALSO SIGNED THE PAPERWORK THAT SAYS YOUR INSURANCE IS NOT REFUNDABLE. IF YO HAVE ANY FUTHER QUESTIONS PLEASE COME INTO THE DEALERSHIP AND SPEAK TO THE GSM. THANK YOU HAVE A GREAT DAY. 

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22351696
  
  I am rejecting this response because: first of all Manny and I agreed to pay 200 he lied that's bad business, Claudia knew too she's unprofessional and a liar as well. where did you get 360.00 from? Second where does it state that it's non refundable ? It says insurance is provided for free down below,  what type of scam is this? Now I'm definitely contacting a lawyer , you guys fooled me , scammed me and embarrassed me , I want my money back 
  
  Sincerely,
  
  John Werdi

  Business Response

  Date: 10/17/2024

  Since you are seeking legal counseling. Please have your attorney contact our attorney. Thank you have a great day.

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22351696
  
  I am rejecting this response because: I sure will !!!!!!
  
  Sincerely,
  
  John Werdi

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership repoed my car, and when I went to collect my belongings from the vehicle the next day, and entire duffel bag of my belongings is missing from the trunk. It was repoed from a hotel parking lot so I have the camera footage of the car and employee that came to pick up my car WITH SPARE KEYS to unlock the vehicle. I also have camera footage of me 20 mins earlier putting said bag into the trunk and no activity happening until the car was picked up. They came to get it because I didnt go to finish processing my loan in time. Any way, the dealership is claiming they have no access to their cameras to see if the employee had the bag in their hand when leaving the car at drop off, they have no log of which employee came to get the car or who checked out the keys or returned the keys when they gave the car back so they are protecting their employee by withholding who it is so I can file a police report. The value Of the items in that bag are close to 20k full of jewlery And Glasses and they are not helping me at all to recover items keep telling me to file a report but wont give me any information on it.

  Business Response

  Date: 09/09/2024

  In response to the customers complaint, there was plenty of items left in the vehicle, except for the bag that they are speaking of. That they claimed they had contraband in it also We are not responsible for items left in the vehicle, we picked up the car due to customer not responding  to us. after conducting our own investigation. There was no evidence that any of our employees took their i Belongings. They have not presented any receipts for said items bottom line we are not responsible for items left in the vehicle. We also had to call the police to have them removed from our facility due to threats to our employees.