Complaints
Customer Complaints Summary
- 26 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/10/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This "newspaper" makes it unreasonably difficult to cancel a subscription or a free trial. It is ridiculous and dishonest to not allow a convenient way to cancel online, deep within my account settings. I logged into my account for this useless newspaper and dug into the account and billing information for 30 minutes only to find you must call and sit on hold to cancel. Dishonest, deceptive, and pathetic. If this paper was good and published useful press, it wouldn't need to resort to this nonsense. Please cancel and refund my subscriptions, I subscribed once to read one paper and have eaten the charges for a number of months due to this bad practice.Business Response
Date: 03/12/2025
The subscription has been canceled, and the customer will be refunded as requested.Customer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:01/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Impossible to cancel digital subscription. When calling no one answers.Business Response
Date: 01/22/2025
I show the customer called in on 01/18/25 and canceled the subscription. The remaining balance will be refunded.Initial Complaint
Date:01/06/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need to cancel the subscription, but they are not available via chat all the time, and they do not answer a call forever all the time. They are known for this, and this is a customer-deceiving practice that they should stop.Business Response
Date: 01/07/2025
I called and left a voice message to advise, subscription is canceled.Customer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ***Initial Complaint
Date:08/01/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a one year subscription for Sunday only delivery of the Las Vegas Review Journal. Unfortunately, there is a paper thief in my area, requiring me to have numerous redeliveries. My year was up this month and after repeated calls to the paper, excessive holds times, I was unable to speak with an agent or cancel online.This subscription was billed to a debit card that is now inactive.Today I see a charge for ***** for a years subscription billed to our NEW debit card that I never provided for billing or used with the review journal. I spoke to April a manager, who desperately tried to keep my service. She told me **** gave them the new number for billing. I called ****. No way do they do that. This seems highly illegal to me. That was an unauthorized charge. Now she tells me it will take 21 days for a refund. This is completely unacceptable.Customer Answer
Date: 08/01/2024
Additionally, during my conversation I was denied access to my account.
Log ins no longer worked. Claimed I was on auto-renewal. I wasn't.
Additionally, I've never had daily delivery in many years. Sunday only. They renewed my subscription to daily delivery.
I see many complaints about the review journal.
Business Response
Date: 08/01/2024
I spoke to the customer to advise the subscription is set to stopped, and refund will be within 3 to 5 business days.Customer Answer
Date: 08/01/2024
Complaint: 22076551
I am rejecting this response because: I haven't received my refund yet
Sincerely,
***************************Business Response
Date: 08/09/2024
Refund was issued 08/05/24.Initial Complaint
Date:06/18/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Newspaper subscription 2023-2024 was about $101.00 per year. Renewal 2024-2025 was $148.20, about a 46% increase.Called customer service 6/3/24 for a lower rate. After a lengthy discussion was told that my rate would be $10.20 per month for the next 12 months. Paid the $10.20 6/3/24, 1st of 12 installments. New bill for July was $132.60. I called again, spoke to a supervisor, explained what had happened. Supervisor said original customer service rep quoted me a 4 week subscription. BUT, I KEPT ASKING IS IT 12 MONTHS AND HE SAID YES. Supervisor would do nothing other than tell the original customer service rep that he made a mistake. Where does that leave me....A 46% increase in my newspaper subscription, a customer service rep that provided inaccurate information, and, a supervisor who could care less about customers. As a senior on a fixed income, 46% is a whopping increase, and, the take it or leave it attitude of the supervisor is not the way to resolve a "misquote."Business Response
Date: 06/21/2024
I called ****************, and we went over his account. I advised we could lower the bill as a one time courtesy.Customer Answer
Date: 06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempted to cancel my subscription twice in one day. On each occasion the agent made several offers to retain me. After saying no to several offers each agent subsequently hung up on me. These were back to back calls dealing with two different agents. It appears they make it impossible to cancel. I had to get a hold of my credit card company and stop future payments.Business Response
Date: 01/08/2024
I have entered a stop as of expiration date, I have canceled the automatic payment. No further payments will be chargedInitial Complaint
Date:01/02/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order a special edition newspaper on June 26, 2023 for $12.99. It has been 4 months and have not received the order. I have requested manager call back and refund 3 times the past 30 days with no response. The order number # ****. I want the refund processed. Order details are below.Review-Journal StoreORDER #**** Thank you for your purchase!Hi **************, we're getting your order ready to be shipped. We will notify you when it has been sent.View your order or Visit our store Order summary VGK Championship Bundle 1 $12.99 Subtotal $12.99 Shipping $0.00 Total $12.99 USD Customer information Shipping address ************************* *************************************************************************************** Billing address ************************* *************************************************************************************** Shipping method Free Shipping - Note, due to the national health crisis, shipping may be delayed up to two weeks.Payment method Payment methodBusiness Response
Date: 01/04/2024
I called ************** and left a message his payment of $12.99 has been refundedCustomer Answer
Date: 01/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:11/22/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HAVE CALLED TWICE TO SPEAK TO A SUPERVISOR ABOUT RE SUBSCRITION ONLY THE HAVE SPENT NEARLY 40 MIN ON HOLD WITH " NO " RETURN CALL,Business Response
Date: 11/22/2023
I called ****************, and apologized about not being able to speak to a supervisor. We went over his complaint. I did offer an alternate rate to restart service but **************** declined.Initial Complaint
Date:08/25/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a subscription for the ** a few months ago. Now I want to cancel it. Note that you cannot cancel online, you must call their support center and they do not provide an email verifying or documenting your call, so there is no paper trail as to what was said in your conversation. I called in July 2023 before my July charge to cancel my subscription and then forgot about it until I was charged again in August 2023 (note that they also charge your autopay earlier than your actual renewal date). I called again to cancel, and was told that the charge was because I was enrolled in autopay (another note: autopay is the only option and you cannot opt out). I was told that my subscription would be cancelled and refunded. This has not yet happened, and I checked my account and it is set to charge again for the September subscription (at a higher price). So my calls to cancel, using the only method to cancel were (1) ignored twice, and (2) responded to with a higher autopay set for the next month despite being told twice that my charge would be refunded and subscription canceled.Business Response
Date: 08/25/2023
The subscription is set to stop as of prior expiration date 08/27/23. Autopay has been canceled there will be no new charges, and the refund for $8.99 has been submitted and will reflect on customer's account within 2 to 3 ********************** days.Customer Answer
Date: 08/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.
Sincerely,Initial Complaint
Date:07/31/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approximately two weeks ago (on or around July 15th), I attempted to call to cancel my subscription. Please note there is no online option to cancel your subscription, nor is there any email address to communicate, you must call this call center to cancel. My first attempt I was put on a long hold, and then told I needed to be transferred to talk to someone else to cancel. Of course the call dropped after that transfer. My second attempt the same thing happened - long hold, transfer game, got connected briefly and put on another long hold until it disconnected. They did call back, they tried to sell me on discounts - I said I only want a cancellation and was adamant, and they eventually "allowed" me to cancel. They said I was all set, it was cancelled. I asked for a confirmation number on my cancellation - they said "we don't give confirmation numbers". This weekend (July 28th) they charged my credit card again for $8.99. It has not been cancelled. I'm not sure why they play these games. This should be as easy as streaming services - log onto an account and cancel. I like their content and might be an on and off subscriber, but because of this I will never subscribe again. My resolution needed is a refund on the $8.99 - and AGAIN cancel my account, and actually do it this time. And I would really like for them to stop these deceptive and difficult practices when it comes to cancelling accounts.Business Response
Date: 08/01/2023
The customer's subscription has been canceled and refund of $8.99 has been submittedCustomer Answer
Date: 08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.As of this writing (8/2/23 at 12:50 PM ET) I have not seen a refund pending in my bank account, but I will assume it is still being processed at this time. I will reopen this complaint should it not arrive.
Sincerely,
*************************
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