Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled into purchasing this timeshare a year ago. Despite their promises, I have been unable to use it, as every time I try to book a location, nothing is ever available. They falsely claim that their resorts are accessible worldwide and can be booked anytime, but that has not been my experience. They also pressure buyers by insisting that the deal is only available that day, even though they hold seminars regularly and offer the same deal anytime. If a refund is not possible, I simply want to be released from the contract.

  Customer Answer

  Date: 03/12/2025

  They will not help me in regards to cancellation, I want it cancelled and not to affect my credit. 

  Business Response

  Date: 03/27/2025

  Please see attached. 

  Customer Answer

  Date: 04/01/2025

  I am rejecting this response because:
  
  
  Sincerely,
  ******* *******
  
  
  Of course, you would claim that everything was done legallyyoure not going to admit that your sales team is selling a dream. Five days to cancel is not enough time to truly understand how the timeshare works. It wasnt until we tried to book a vacation months later that we realized everything was always booked. I may not have concrete proof, but if I were truly benefiting from what I purchased, I wouldnt be trying to get my money back. Your company engages in false advertising.
  
  

• Initial Complaint

  Date:01/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* Booking #B-15494286 Cliffs at ************ Aug 30 - Sep 2 $387.99 _________Despite spending well over $10,000 at Vacation Village Resorts ("VVR") properties at their ********* locations in 2024 , the above reservation was CANCELLED by the *Property and despite having all my contact information from previous reservations, I was given No Advanced Notice or Any Specific Reason as to WHY! Further, VVR has (Defiantly!) neglected to put their explanation In WRITING!!!If you smell a "Rat", your nose is NOT deceiving you! The above are the *Facts, anything that I may write further will be pure speculation. Suffice it to say however, that if VVR is Foolish enough to protect a ROGUE(!) manager that engages in outrageous business practices at one of their properties, I will make DAMNED SURE that they regret it!!!*Of Note: Because of VVR's REFUSAL to put their Cancellation Reason IN WRITING, I am unable to *PROVE(!) that the Cancellation was NOT DONE By ME. This is significant because my bank seems to Foolishly think that I am NOT ENTITLED TO A *REFUND!!!In Closing, I am a 63yr old disabled Veteran Rated at 90% & I don't have time for these ******************** GAMES! My next stop is the Nevada Division of *********** & the Attorney General. Thanks in advance for your attention and assistance.

  Business Response

  Date: 01/26/2025

  Dear Mr. ********************* and foremost, we would like to express our deepest gratitude for your service to our country. It is an honor to have you as a valued guest, and we sincerely appreciate your patronage. We understand your concerns regarding the recent issue with your reservation. After reviewing the details, wed like to clarify that your booking was made through a third-party company, which operates under its own terms and conditions, including cancellation and refund policies.

  We appreciate your patience while we reviewed your concern. At Vacation Village, we take great pride in maintaining transparency with our guests. All applicable terms, conditions, and cancellation policies are provided during the booking process to ensure clarity. In this particular case, as your reservation was managed by a third party, we unfortunately do not have the ability to influence how they process cancellations or refunds.

  To clarify further, Vacation Village did not receive any payment from your August stay. Based on our understanding of the situation, you should have been eligible for a full refund unless the third-party companys cancellation requirements were not met.

  We truly wish there were more we could do to assist you directly in this matter. Please know that we value your trust and hope to continue welcoming you to our resorts in the future. If theres any additional assistance we can provide or if you would like further clarification, please dont hesitate to reach out.

  Thank you once again for your service and understanding.
  

  Warm regards,
  Eldorado Resorts / Vacation Village Resorts Management

   

  Business Response

  Date: 01/26/2025

  It was brought to my attention that the customer had a letter sent to him regarding his past behavior at the resort. I attached the letter for review. 

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,This letter is pertaining to the ownership of the property at the Cliffs at **********************, ****** Contract number ******* Inventory Control number ******E Due to financial changes with my retirement and the fact that both of us are on disability with limited income, it is very difficult to maintain everyday expenses. So, the extra expense of the timeshare and its ever- increasing fees is not something we can ********* is getting more difficult for us to travel very far from home, my wifes condition keeps her home most of the ******* has been many years we havent used the timeshare process because of these conditions.We need to be removed from the ownership of this timeshare so we can keep some form of financial stability with the prices of everything increasing.***** M *************** D *******

  Business Response

  Date: 10/02/2024

  Mr. and Mrs. Allison,

  Thank you for reaching out to us. Upon reviewing your account. I see that you have been contacted by our Mortgage Department regarding your hardship claim. Please communicate with them for assistance. Their contact information is listed below for your convenience. 

  Email: [email protected]
  Monday - Friday: 8:00 AM - 7:00 PM EST
  954.561.5711 Ext. 500

  Sincerely,

  Eldorado Resorts Corp.

  Management

• Initial Complaint

  Date:05/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 8/20/2023 Amount paid: ****** Contract # ******* I was told that I could go to ****, the one place that I wanted to get the timeshare for; so I am really disappointed.I was told that I could make money off of renting the timeshare out because the demand was high and the income would even offset my mortgage payments (Making it sound like a win win situation.). They did not go over details of the financials like the payments and how much pays off my principle each payment. I have not been able to reach the sales representative that sold the timeshare to me and I don't want my children to have to inherit this burden.

  Business Response

  Date: 05/29/2024

  5/29/2024
  
  Better Business Bureau
  
  Re: Complaint by ********* ********************************* -Complaint ID ********
  
  Dear Better Business Bureau Representative,
  
  We appreciate the opportunity to address the concerns raised by Ms. ********* ********************************* in her recent complaint. We value feedback from our clients and strive to resolve any issues promptly and satisfactorily.
  
  Firstly, we would like to inform you that ******************** contract with us was cancelled. Enclosed, you will find a copy of the letter that was mailed to **************** on May 21, 2024, confirming the cancellation of her contract.
  
  Regarding the rental claims made by ****************, we have reviewed the signed documents thoroughly. The documentation clearly disproves the allegations made in her complaint. We maintain that our actions have been in full compliance with all applicable laws and regulations related to this transaction. Moreover, we have adhered strictly to the terms and conditions outlined in the signed agreement.
  
  We respectfully disagree with ******************** statements and wish to emphasize that there is no evidence of any wrongdoing on our part. Our company prides itself on transparency and integrity, and we are confident that we have acted appropriately in this matter.
  
  Thank you for your attention to this response. Please feel free to contact us if further information is required.
  
  Sincerely,
  Eldorado Resorts Corp. Management

  Enclosure: Letter dated May 21, 2024, to Ms. ********* *********************************

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Wife and I went to ********* 8/2022 for our Honeymoon. A group called ******************************************************************************** was in the airport and asked if we wanted to win a trip back to ***** for only $199 for 7 days, We signed up for a raffle and was called later that evening saying we won. They said we needed to provide a debit card for the charge, and we did. Next thing we noticed was this $199 came out of our account for 6 months. When we called Grandview they said this was our maintenance fee for our timeshare purchase. We never visited viewed or willingly signed up for a timeshare and stopped the payments immediately. We have been trying to resolve this with them and all they do is try to resell the time share, invite us to visit the property but have yet to close the account, Now we see on our credit reports they have report non-payments for over a year. We want this account removed, and these items taken off our credit due to not agreeing to be part of this timeshare,

  Business Response

  Date: 04/20/2024

  Please see attached response regarding your purchase at The Grandview at ********* on 8/24/2021. 

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21593689
  
  I am rejecting this response because:

  these fabricated docusign signatures. Not from us by any means. We never had an opportunity to provide our signatures, view the location or discuss any terms with anyone until after the fraud was committed. You then attempted to resell this to us and we refused and blocked all payment due to this fraudulent transaction. 

  
  Sincerely,
  
  Cartier ****** ******

  Business Response

  Date: 04/24/2024

  Dear ********************,
  
  We acknowledge receipt of your recent communication to the BBB Serving *************** (the BBB) regarding your purchase of a Timeshare Interest at ********* at *********. As a company committed to transparency and integrity, we take the allegations that are now being made very seriously. Therefore, after reading your communication, we carefully reviewed our records and have verified that you and the co-owner, *******************************, were both actively involved in the transaction in question.
  
  Our records show that both you and ************** were involved in and completed the purchase process on August 24, 2021. This process included the sales presentation, the production of state-issued photo identification to a Notary Public and culminated in the signing of purchase documents with your handwritten and electronic signatures. Following the conclusion of the signing,a copy of all the documents that you signed were provided to you for your records.
  
  To safeguard your privacy, we will refrain from transmitting a copy of the signed documents through the BBB portal, however, we are more than willing to provide another copy of the documents that you signed directly to you. To obtain an additional copy of the documents that you signed, please contact our ********* Services Team at ************** or your Verification Loan Officer,********************* at ************************.
  
  We remain available to address any questions or concerns you may have and provide you with the necessary information to clarify your understanding of the transaction that you participated in.
  
  Sincerely,
  
  Eldorado Resorts Corp.
  Management
  

  Customer Answer

  Date: 05/09/2024

  I responded to the clients response claiming they had my signature which was obviously a Docusign 

  Business Response

  Date: 05/14/2024

  Dear Cartier ******,
  
  We acknowledge receipt of your recent communication to the BBB Serving *************** (the BBB) regarding your purchase of a Timeshare Interest at ********* at *********. As a company committed to transparency and integrity, we take the allegations that are now being made very seriously. Therefore, after reading your communication, we carefully reviewed our records and have verified that you and the co-owner, *******************************, were both actively involved in the transaction in question.
  
  Our records show that both you and ************** were involved in and completed the purchase process on August 24, 2021. This process included the sales presentation, the production of state-issued photo identification to a Notary Public and culminated in the signing of purchase documents with your handwritten and electronic signatures. Following the conclusion of the signing, a copy of all the documents that you signed were provided to you for your records.
  
  To safeguard your privacy, we will refrain from transmitting a copy of the signed documents through the BBB portal, however, we are more than willing to provide another copy of the documents that you signed directly to you. To obtain an additional copy of the documents that you signed, please contact our ********* Services Team at ************** or your Verification Loan ******** ********************* at ************************.
  
  We remain available to address any questions or concerns you may have and provide you with the necessary information to clarify your understanding of the transaction that you participated in.
  
  Sincerely,
  
  Eldorado Resorts Corp.
  Management

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21593689
  
  I am rejecting this response because we were never at any presentation to accept this
  
  Sincerely,
  
  Cartier ****** ******

  Business Response

  Date: 05/14/2024

  Our position remains unchanged. 

  Business Response

  Date: 05/15/2024

  Supporting documentation as requested. 

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21593689
  
  I am rejecting this response because: this is fraud. Misuse of information and deception. We was never told we were purchasing a time share or will have a mortgage. You are crooks and we will take this to social media the news and court. 
  
  Sincerely,
  
  Cartier ****** ******

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE have a Resort timeshare and I recently receive a collect notice on my credit report. I have had no notices sent to me, no any of the correspondents from the resort has never mentioned that we did not pay our cleaning fees. We were under the impression that this would be billed to our account and it would be paid the same way as the monthly billing. Now I have a collection from this company and I want it removed. I have no issues paying whatever is owed but to be in collections for an amount is current is beyond me. this account is also tied to my mothers name as well. We both are on the paperwork.

  Business Response

  Date: 04/09/2024

  ***************************** (*******),

  Good evening! I was unable to locate you in the system Are you an owner with The Grandview at *********? When you mention cleaning fees are you referring to maintenance fees? If you respond with additional ownership information such as owners name as listed on the contract, then I can access your account to better assist. You may also contact our **************************** at **************. We have a dedicated team ready to assist you with answering any questions or with booking your next vacation. Our Concierge Specialists are available Monday through Friday from 8:30 AM to 6:00 PM EST. Again, we value you as an owner and appreciate you taking the time to write to us. 

  Sincerely, 

  Eldorado Resorts Corp. Management

   

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21509075
  
  I am rejecting this response because: I am an owner the other listed owner is my mother *********************. Im unsure why I am not listed but you report in my credit every month. The number you listed to call is where I called and they were rude and had no answers for me so I contacted the BBB. And in unsure if its cleaning fees or service fees, which ever the one its listed as a collection and it shouldnt be 
  
  Sincerely,
  
  *************************(*******)

  Business Response

  Date: 04/17/2024

  Thank you for providing the additional information. I was able to locate the account ********* under ********************* and *************************. It appears that your maintenance fees are in arrears.

  The Developer and its sales representatives exercise great care in educating each prospective purchaser about what they are purchasing. The closing process is divided between a Sales Representative and a Verification Officer. This split process is deliberate and serves to eliminate any possible confusion arising from the sales presentation by the Sales Representative. The Developer makes a concerted effort to assure that each prospective purchaser makes an informed and educated decision as to whether or not to purchase. All of the terms, fees, (Including maintenance fees) and costs associated with the purchase of the Time-Share Interval are documented in writing for mutual protection.

  You may contact Aspen Collections at:
  

  Website: www.payaspen.com
  Email: *************************** 
  ************ (English) and ************ (Spanish) 

  You may also contact *************** Services direct at ************.

  Regards,

  Eldorado Resorts Corp Management 

   

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21509075
  
  I am rejecting this response because: there was no effective communication. Please tell me when information was sent outside of the 1000 page document you sign at the start of your contract. How does this get removed from our credit report? I get calls when we are late but never for the additional fees. No letter have been sent to either of us before it was sent to collection.
  
  Sincerely,
  
  *************************(*******)

  Business Response

  Date: 04/17/2024

  You may contact Aspen Collections or **************************** at the numbers previoulsly provided for additional information. They do show multiple calls, emails and letters being sent prior to sending to collections. 

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21509075
  
  I am rejecting this response because: please provide a copy of every letter with date and email and phones calls. You have all of our  information. I would like a copy of this information sent to both owners
  
  Sincerely,
  
  *************************(*******)

  Business Response

  Date: 04/20/2024

  Our position remains unchanged. Please refer to previous responses for contact information. 

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my utmost concern and dissatisfaction with the deceptive practices and misrepresentation I encountered during my recent interaction with Vacation in Village timeshare, particularly with representatives ******************************* and *******************.During our meeting on December 3rd,2023, ****************** and ************ provided false and misleading information regarding the terms and benefits of the timeshare agreement. Specifically, I was assured that each booking would cost only $299, which has since been contradicted by RCI. This blatant misrepresentation has not only caused financial hardship but has also severely undermined my trust in your company.Furthermore, the aggressive behavior exhibited by ******************, including yelling at me for having my phone out, made me feel unsafe and uncomfortable. Such unprofessional conduct is unacceptable and reflects poorly on your company's reputation.Moreover, ****************** and ************ encouraged dishonesty by suggesting that my partner and I misrepresent ourselves as married and military members. Additionally, they falsely claimed that the timeshare could be rented out for profit, passed down to our children, and utilized as a tax write-off. These deceptive tactics have left me feeling deceived and betrayed.

  Business Response

  Date: 03/10/2024

  *************************** **** & *****************************,

  Thank you for reaching out to us. Please see attached response. 

  Regards,

  Eldorado Resorts Corp. Management. 

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Entered a timeshare agreement with a friend on 11/04/2023. I no longer want to be in the timeshare with that friend; so that friend and I called Vacation Village Resorts to see what were the steps to take to remove my name from the contract. The initial agent we spoked to said that it was in fact good I was taking my name off of the contract before the deposit was complete because it would be more of a hassle and fees to pay. After doing everything Vacation Village Resorts asked of us including writing letters with our signature stating that I was no longer on the contract, and **** filling out a contract with just her name on it taking full responsibility. Now that Vacation Village Resorts has received all necessary documents I was told by ***************************** that my contract is still standing until the deposit is fully paid. I've done everything I legally need to do but they are refusing to let me out of my contract.I can show proof of email thread with all information being sent in between Nile, myself, ************************** and ******** telling me once all the paper work is done my name would be removed.

  Business Response

  Date: 03/10/2024

  Ms. ******************,
  Thank you for reaching out to us. After speaking with all parties involved, we have verified that you have in fact been removed from the contract and have no responsibility moving forward. Regarding any funds that were previously paid by you or on your behalf, you authorized those past transactions and were made are that those funds are not refundable after the rescission period that was reviewed in closing on 11/4/23. Therefore, no refund is due. Please let us know if you have any questions and it will be our pleasure to assist.  
  

  Regards,
  Eldorado Resorts Corp. Management.

  
  

• Initial Complaint

  Date:11/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/23, I paid $99.00 to *********** Resort, scheduled my timeshare presentation, and was told at the end of the presentation I would receive my $99back in addition to $75 on a **** card. I was further told that I would receive a 3 day, 2night getaway to the *********** Resort and a 4 day, 3 night getaway of my choice. When I spoke to the person on the phone that took my payment, i was told that i could attend the ************, ** resort for the 4day getaway. On 11/26/23, I visited the *********** Resort (Vacation Village Resorts) for a time share presentation and I was told again that I could attend the ************, ** resort for the 4day getaway voucher. However, when I left they gave me a premium destination certificate/ voucher that only allowed me to choose between ******* *******, South ******* or ********* ******. I would have never drove 3.5hours for the presentation if they were truthful and said I could only attend ******* or ****** destinations. Also, while there I was in the process of purchasing a timeshare but the salesman and salesman's supervisor were not honest on several occasions. I was initially told that I would be getting a 2bedroom then when I entered the finance office the paperwork said 1 bedroom. Also, I was told that I would get 12 months zero interest for the first year. However, when i read the paperwork in the finance office I was being charged *****% interest rate on the loan. As a result of the above, I decided to no longer purchase a timeshare. The finance guy was rude and was completely dishonest throughout this process. At a minimum I should be compensated with the 4 day getaway to a ************ resort as well as another getaway to replace the 3 day *********** voucher that I received since I plan on never returning to that location again. If this situation is handled correctly I may reconsider purchasing a timeshare at a different location.

  Business Response

  Date: 12/03/2023

  ****************, 
  Good evening. It appears that your concern with ***********. You, submitted your issue to the BBB for ********* ******. Here is the number to an office that *** be able to answer your questions or point you in the right direction.

  ************ or email ****************************************************

  Regards,

  Eldorado Resorts Corp. Management

   

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room online at ********************** (Vacation Village Resort). THe room was paid for prior to arrival. At check in, the front desk stated I had to pay a resort fee. I resisted, stating that I has paid in full, that I understood resort fees were not applicable. I was told it was required to stay here. I wrote across the bill that these charges were after booking and not disclosed at booking. It is my understanding that this Resort fees are in violation of ******** Deceptive Trade Practices Law.

  Business Response

  Date: 10/10/2023

  Good Afternoon Mr *******, As we discussed today we have resolved the issue. We apologize for the inconvenience. 

  Customer Answer

  Date: 10/10/2023

  Hello BBB,

  I just recieved a phone call from *********************. I was told that the full amount of the resort has been refunded.

  I am satisfied with this result and wish to close my complaint.

  Thank you for your swift help!

   

  Customer Answer

  Date: 10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************