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Business Profile

Online Retailer

Gadgets Trending Now

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was contacted by gadgetgiveawayco.com that I had won a BOSE audio speaker. All I had to do was pay $9.95 for shipping Speaker never arrived I called *** and was told I didnt win anything, but was entered in a Drawing to Win. FRAUD AND SCAM!

  • Initial Complaint

    Date:01/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to cancel my senior citizen **** card after paying $7.85 shipping fees for a bogus offer from a *********************** video on ******* and ******** offering a free, surplus 5-piece LeCreuset cookware set. After no email confirmation came, I got suspicious and luckily took screenshots of the order, etc. ******** told me a different name from www. Gadgetgiveaway.com instead named BuySunnyGatesOnline had posted a pending transaction immediately. The email address of ************************** they included and the customer service telephone number ************** are both useless. When I contacted the ********* number I found ************** I gave **** who answered the Order Number *******. She said it belonged to a ******************** (sp) several times, whom I do not know and to contact my bank?! She claimed to not be able to find my email address, even though someone posted the $7.85 charge. Previously, they have used *************************** and ***************************** in fraudulent offers. I did not agree to sign up for or subscribe to anything period. Return all of my money immediately to ******** and do NOT bill me for anything AND do not contact me by any email nor U.S. Mail, only through BBB to resolve this as I requested by refund. I also have a bank charge of $10 for this one transaction in January ****.

    Customer Answer

    Date: 02/02/2024

    Not only was a complaint filed to the ******* fraud and dispute unit, but Food Network replied on the same date of payment that it had no connection to phony AI offers using images and videos of *********************** and other celebrities about LeCreuset cookware. The bank informed me that just three hours after I paid the shipping fees, the same thieves attempted to withdraw $189.30 using a different vendor name in another state. I had already closed the **** card as mentioned once no order confirmation email was sent to me.

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i saw a charge of ***** that i did not authorize. I contacted the company referenced on my bank statement and i reached an outsourced call center who tried to tell me they could not refund the charge they could only provide me partial credit. I would not stand for that. i was refunded after 2 hours of back and forth. They could not provide a direct source of how the charge occurred. They only said "you made this charge online".

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received item order and all emails to company come back as no address found.

  • Initial Complaint

    Date:06/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged **** for shipping and handling for a ***** Series 9 ****** which was offered to me as consolation for completing a CVS survey. A few days later I was also charged ***** for absolutely no reason and I never received the ******. When I called I was told that the **** was a charge for Participating in a raffle. Thats illegal! I want my money back and sent to me as a check since I had to cancel my card due to this company - if you can call call it a company- fraudulently charging it. Scam factories like this need to be shut down.

    Business Response

    Date: 07/14/2023

    Hello *******,

    We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

    We highly apologize that you may have misunderstood the offer. We would be happy to clarify any misunderstanding with your purchase. You have signed up for a 5-day Trial of the Eatwell App for $8.95. With your purchase, you have won an entry to the sweepstakes offer for the ***** Series 9 Pro Draw Entry Sweeps. This does not mean you have won the item. If you are one of our lucky winners, you will be notified via E-Mail. We tried to charge you for $43.94 to continue for your sweepstakes entry but it was declined.

    We went ahead and issued a refund of $8.95 today as a courtesy. You should see the credit in your account in the next **** business days. Rest assured, the account is canceled, and you won't receive any further charges. 

    Thank you for being so patient. If you need anything else, let me know if I can help.

  • Initial Complaint

    Date:04/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email about a survey and that I had won a new Oral B toothbrush. I was told only to pay the $8.95 for shipping and handling. Then I get another email saying it's just to be in a drawing, not an actual winner. My account was then attempted to charge $43.94 for some other sites product.

    Business Response

    Date: 04/24/2023

    Hello Alexandria 

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have misunderstood the offer. We would be happy to clarify any misunderstanding with your purchase. You have signed up for a 5-day Trial of the Eatwell App for $8.95. With your purchase, you have won an entry to the sweepstakes offer for the ****************** This does not mean you have won the item. If you are one of our lucky winners, you will be notified via E-Mail.

    We went ahead and issued a refund of $8.95 on 04/17/2023 as a courtesy. You should see the credit in your account in the next **** business days. Rest assured, the account is canceled, and you won't receive any further charges. 

    Thank you for being so patient. If you need anything else, let me know if I can help.

  • Initial Complaint

    Date:04/10/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an email asking me to do a survey. After the survey I was told I won ********************* cooking set but had to pay $8.95 shipping. Here to find out the whole thing is a scam. Im trying to cancel but not having any luck. Hoping they dont keep charging my credit card.

    Business Response

    Date: 04/24/2023

    Hello ******,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have misunderstood the offer. We would be happy to clarify any misunderstanding with your purchase. You have signed up for a 5-day Trial of the Eatwell App for $8.95. With your purchase, you have won an entry to the sweepstakes offer for the ********************* Cucina Cookware. This does not mean you have won the item. If you are one of our lucky winners, you will be notified via E-Mail.

    We went ahead and issued a refund of $8.95 today as a courtesy. You should see the credit in your account in the next **** business days. Rest assured, the account is canceled, and you won't receive any further charges. 

    Thank you for being so patient. If you need anything else, let me know if I can help.

    Customer Answer

    Date: 04/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/2/2023, I submitted $8.95 to pay a shipping charge to this company. Foolish me. I have since researched this company and should have know that this was a scam when it offered something at no cost, except this shipping amount. At this time, I would like to be reassured that I will not be charged further amounts (as other people who have fallen victim to this scam have). I have emailed and called the number on the website for this and I have gotten no replies.

    Business Response

    Date: 04/24/2023

    Hello *******,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have misunderstood the offer. We would be happy to clarify any misunderstanding with your purchase. You have signed up for a 5-day Trial of the Eatwell App for $8.95. With your purchase, you have won an entry to the sweepstakes offer for the ********************* Cucina Cookware. This does not mean you have won the item. If you are one of our lucky winners, you will be notified via E-Mail.

    We went ahead and issued a refund of $8.95 today as a courtesy. You should see the credit in your account in the next **** business days. Rest assured, the account is canceled, and you won't receive any further charges. 

    Thank you for being so patient. If you need anything else, let me know if I can help.

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from ************* that I would receive a **** Inspiron if I completed a survey, which I did. I then was told to pay $8.95, I thought for shipping charges. The $8.95 transaction appeared in my checking account as Advance Electronics. I then received a notice that I was placed in a lottery to win the **** Inspiron. It was not a gift. About two hours later, $43.94 was deducted from my checking account by Shopoverdrivegearcom. The source had a telephone number, which was ************. I immediately contacted the number and customer service told me that the fee was part of the original **** Inspiron deal. So the two separate transactions are connected by different names to the same **** Inspiron lottery number. I in no way authorized the second transaction. I told customer service to immediately terminate the accounts and provide a refund or I would report them to the authorities. **************** told me they had terminated the accounts and that I would only receive about $13 refund within about 3 business days.

    Business Response

    Date: 04/24/2023

    Hello ******,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. 

    We highly apologize that you may have misunderstood the offer. We would be happy to clarify any misunderstanding with your purchase. You have signed up for a 5-day Trial of the Eatwell App for $8.95. With your purchase, you have won an entry to the sweepstakes offer for the **** Inspiron. You also placed an additional 10x sweepstake entries for which you paid $43.94. This does not mean you have won the item. If you are one of our lucky winners, you will be notified via E-Mail.

    We went ahead and issued a refund of $43.94 today as a courtesy. You should see the credit in your account in the next **** business days. Rest assured, the account is canceled, and you won't receive any further charges. 

    Thank you for being so patient. If you need anything else, let me know if I can help.

     

     

    Customer Answer

    Date: 05/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an email from this person saying I was being charged $599.00 through PayPal for software I did not order. Upon calling the PayPal customer support number listed in eMail I got the message "This number is no longer in service". This is a SCAM.

    Customer Answer

    Date: 03/31/2023

    See attached 

    Business Response

    Date: 04/06/2023

    Hello *******,

    We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

    As per checking, we don't have any charge of $599.99 taken from your account. Furthermore, one of our customer service representatives has assisted you and refunded your account $107.55 and $34.98 on 03/09/2023. You should see a credit in your account in the next **** business days.

    Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.



    Customer Answer

    Date: 04/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

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