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Business Profile

Online Retailer

Hodgetwins LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an order with the ***** Twins for a General *** giveaway for a few stickers and wrist bands. now i am being charged $9 monthly without my permission. They refuse to respond and cancel and now i am really getting frustrated. I have been charged $9 every month for 6 months.

  • Initial Complaint

    Date:01/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    30 dollars just came out of my account and I didn't order anything or try to get in he new give away.

  • Initial Complaint

    Date:01/29/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered over 100 dollars worth of merchandise before Christmas 2024 it is now almost February 2025 and I still don't have my merchandise. They sent me a tracking number after several calls to customer service but they still have not shipped the merchandise according to the post office.this is a disgrace to the twins and the way they present them self.

    Business Response

    Date: 02/03/2025

    I am so sorry for the issues! Your order shows delivered to your mailbox on 1/29/25. The tracking information is provided in the screenshot attached. If you have any questions, please don't hesitate to reach out to us at **************************************

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 8, 2024, I made an online order for a poster. The total cost was $39.36. As of January 14th, I have not received the order. I have contacted the company four times over the course of a month asking about the status of the order. On January 14, 2025, I received an e-mail stating that the product was out of stock and they issued a store credit for $29.99. I did not ask for a store credit and they didn't even refund the total amount. I want a full refund back to the original form of payment. I do not wish to do business with this company and do not want a store credit.

    Business Response

    Date: 02/03/2025

    Good morning! I am so sorry for the issues! Your order was refunded in full on January 15, 2025. That $39.36 charge will reflect back on to your original payment method. If you have any questions, please don't hesitate to email us at **************************************

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were doing a giveaway for a truck, trailer, a car, and $10,000. All 4 prizes in 1 giveaway. I ordered specifically for the entries an hour after their ******* video posted which stated that the giveaway was still going on. Only after I confirmed the purchase did they inform me that that giveaway is no longer valid. It said the contest ended in the webpage after order confirmation, but I couldn't find any other information on their website stating that that exact giveaway ended. I emailed them right away to cancel the order. They even informed me via email it was their fault. They did not want to cancel. So I disputed the transaction with my bank, since I specifically bought merchandise for the specific giveaway. I now have to dispute it again because I have received no merchandise, which I do not want anyways; I just want a refund. I ordered merchandise solely for entries into that contest and the merchandise was just a bonus. They cannot put me back into a giveaway that they already gave away the prizes, so there is no way to make it right unless they refund me. They could've told me "Ok, we made a mistake, here's your refund." It is that simple. Instead they are still fighting to keep my money. It is greed and false advertising. I gave them money for products they said they would give me for said money, then they said they were only going to give me a portion of those products, and I ended up getting nothing.Also, I couldn't find a way to cancel my subscription. I emailed them to cancel it and told them it was impossible to cancel because when you try to delete your card info, it won't let you unless you put another card on file. It brings the user in circles. They said they would but I got charged again the next month. To be fair, they reimbursed me the $30 but still would not cancel the original order.I just want a refund. They made a mistake in their advertising and video editing and lied, so I should not have to pay for their mistakes and deceit.

    Business Response

    Date: 10/24/2024

    Good afternoon! I am so sorry for the issues! The ******* video you were watching was not posted by the Hodgetwins official page so we cannot adhere to what they are saying. Our giveaway official rules are posted on our website and are accessible at any time to view. That is where we will post the dates that we follow. The order you placed was not eligible for the Power Wagon, Camper and $10K but you were entered into the General *** giveaway + $10K. That is why we asked for confirmation before cancelling your order. Issuing a refund would have negated those entries. If you have any other questions, please don't hesitate to reach out!

  • Initial Complaint

    Date:10/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered items number SH436634 and have gotten nothing but email saying I joined and thats its have not got my items and sent several emails to the company and have gotten no reply

  • Initial Complaint

    Date:09/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Tshirt Aug6, 2024 only received a generic thank you for your support email. No tracking information what so ever. Aug 21, 2024 I emailed asking about shipping and that I never received anything else from them. Another generic email stating theyre behind and I should be getting my order soon. Its now sep17, 2024 and still have no shipping information, no t shirt Nothing! Very disappointed! I spent almost 40 on a shirt because I support these two and their beliefs. Very surprised at this service.

    Business Response

    Date: 09/18/2024

    Good afternoon! I am so sorry for the delay in shipping your order! It has been processed through our warehouse and is in transit via ***** It is expected to be delivered on September 20, 2024. Here is a link to the tracking: ************************************************************************************** I also included a screenshot of your order page showing that it has been shipped along with the tracking information.

    Customer Answer

    Date: 09/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I have now received my item.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 7/31/24. I have not received any products that I ordered. I have reached out by email, text and phone call. I get the same response, were sorry we will give a tracking number when it ships. Its almost been 2 months and I have not received anything.

    Business Response

    Date: 09/16/2024

    Good morning! I am so sorry for the delay in getting your order shipped. You placed your order on our largest sales day to date which resulted in longer than usual wait times. Your order has been shipped and is expected to be delivered today (9/16/24). The tracking number is 9434611206239314180702 and it is being shipped via ****.

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OrderDatePayment statusFulfillment statusTotal #SH394506July 31, 2024PaidUnfulfilled$59.82 USD #SH392430July 30, 2024PaidFulfilled$73.99 USD this was not filled this is junk!$9/MO FRO WHAT?? I WAN THIS STOPPED AND CANCELLED IMMEDIATELY WHATEVER THIS STUPID FEE IS! I WANT ALL MY MONEY BACK!I HAVE NEVER RECEIVED THESE ORDERS. THEY KEEP SAYING BACKORDERED AND TODAY IS AUGUST 31ST WITH NO PRODUCTS. THEY SAID ONE WAS FULLFILLED?? I HAVE RECEIVED NOTHING! I HAVE SENT THEM SEVERAL EMAILS AND THEY JUST KEEP SAYING IT IS ON BACKORDER. I WANT MY MONEY BACK!! THEY ARE NOW CHARGING ME SOME WEIRD $9/MONTH AND NOW i HAVE TO DISPUTE THAT TOO??? THIS IS A JOKE! THEY NEED TO STOP SELLING PRODUCTS TO GET RICH AND THEN NOT SEND OUT THE PRODUCTS. WE WILL NEVER ORDER FROM YOU AGAIN. I WILL BE SURE TO TELL EVERYONE ON FB INSTAGRAM AND EVERYONE THAT YOU GUYS ARE NOT HONEST!! I WILL MAKE SURE TO TELL EVERYONE I KNOW.

    Business Response

    Date: 09/09/2024

    Good morning! I apologize for the delays you experienced with your order! Both of your orders have been fulfilled. One of your orders (SH392430) was delivered to your mailbox on 9/3/24 and your other order (SH394506) is out for delivery and is scheduled to be delivered today, 9/9/24. I have attached screenshots including all of those tracking numbers and delivery statuses. If you would like to proceed with a refund, please send us an email at ************************************* and we will be happy to assist you with that! 

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an order on July 31, 2024. I spoke to an automated thing once that said sorry the delay was do to back order. Now I can't reach anyone and I haven't gotten my product. They also charged me but I have not received any goods or services.

    Business Response

    Date: 08/27/2024

    Hi, *****! I am so sorry for the delay in your order! I completely understand your frustrations. Your order was placed on July 31 which was the last day of our giveaway. We received a record number of orders which are taking longer than usual to get out. Our production team is working on your order and it will likely be shipped next week. As soon as it ships, you will receive an email with tracking information. If you have any other questions, please feel free to email us at ************************************* and we will be happy to help!

    Customer Answer

    Date: 08/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Hodgetwins LLC is NOT a BBB Accredited Business.

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