ComplaintsforLoyalty Brand Marketing, LLC
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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order with the company in july and received my product 3 weeks later, I needed to make an exchange for size on 3 of the items and I cannot get any response from the company. The only thing I keep getting from email is they are backed up and will let me know when they received it. I have since lost the **** tracking number but I know it was delivered weeks ago. You can't even call them it's always a message machine and they never call you back. All I want is my ******* I paid good money for. I will never order anything from them againBusiness response
09/18/2024
Hi *******!
It looks like the Cheek Boss customer support team has responded to your inquiries. Attached is the email communication provided. What is the tracking number you were issued when you returned your items?
Initial Complaint
09/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
07/25/2024 I ordered from the company Cheek Boss. My order was $45.38. I received tracking information for my shipment, but I have not received my order. I emailed the company and was told I could get a replacement order, but I had to pay additional shipping of $10.71, which I did. This replacement order was shipped on 08/26/2024. As of today, 09/11/24, I still do not have either package. The only options I get from the company is store credit, which I will never use because I will never order from them again or paying yet again to have it reshipped. I do not want anything I do not pay for. All I am asking is that I get what I did pay for or at least get my money back.Business response
09/13/2024
Hi ********
It looks like you reached out to the Cheek Boss Customer Support Team regarding your order! Please reach out to them if your package does not arrive by Monday, September 16th.
Customer response
09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered the two free underwear from Cheek Boss, and a bra on August 3rd. They took out 4 charges from my bank. I waited until it was suppose to be delivered and emailed them when I didnt receive it. They said wait 5 days so I did. After that I emailed again and they said they could give me store credit for $10 which cant be used to rebuy my order because it was a promotional order. Then said I can pay $10 more dollars to resend it and maybe it was get to me. Its been a month and I am out $48, and no products.Business response
09/10/2024
Hi Miami
It looks like you are currently in contact with our Customer Support Team and they have provided you with a store credit. We truly value our customers and aim to provide the best possible service. As a small business, we focus on delivering quality products and mutually beneficial resolutions. However, our scale differs from that of larger corporations like ******, which can offer more expansive policies, such as free replacements or immediate refunds or free replacements.
Please be sure to use your code before the expiration date and if you need an extension, let us know!
Initial Complaint
09/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Last month I was never given my 3 pairs of underwear that I get from paying for a VIP subscription so they gave me a refund. But this month, again, I was charged for the subscription but never got another email saying my order was shipped or anything and its usually shipped by now. I would either like my order to be shipped and delivered here or I will take another refund and just cancel my subscriptionBusiness response
09/10/2024
Hi Alexis
We are so sorry that this happened again! It looks like this is a communication error between ****** and our site. We have issued you a refund for your VIP fee and have cancelled your membership as this continues to be an issue. If you would like to rejoin, we recommend not using PayPal.
Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Tracking says my package should have arrived 3 days ago. Would like to receive what I paid for. Don't want store credit. Just a refund or my package.Business response
08/21/2024
Hi ******,
We recommend reaching out to the Cheek Boss Customer Support team for more information about your package!
Initial Complaint
08/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed this order and finally received a package that was in a paper bag clearly ripped open and contents removed. I reached out to the company requesting replacement items that I paid for and did not receive. They told me they refused a refund but I could pay them $10 more and they'd ship it out to me again. I said no thank you as the paper bag they were shipped in would probably happen again. I am beyond disappointed and upset that I spent my money and was refused service for their mishap. Pay for better quality shipping items or since I see this happened to someone else, maybe the company is actually stealing from their customers and blaming others. I will not be a repeat customer.Business response
08/08/2024
Hi *******
We sincerely apologize for the frustration and inconvenience caused regarding your recent order. Kindly note that all of your items were sent out in your package however, according to the photos you provided, it appears the contents of your package were stolen.
We completely understand your disappointment and want to assure you that we care about your experience.
We truly value our customers and aim to provide the best possible service. As a small business, we focus on delivering quality products and mutually beneficial resolutions. However, our scale differs from that of larger corporations like Amazon, which can offer more expansive policies, such as free replacements or immediate refunds.We are happy to offer you a replacement for our discounted replacement rate of $4.99. If you wish to proceed, please contact the Cheek Boss ************* team!
Customer response
08/09/2024
Complaint: 22098817
I am rejecting this response because:I have not received any viable response.
Sincerely,
*****************************Business response
08/14/2024
Hi *******
Unfortunately, there are no other options we can offer you at this time. If you wish to proceed with one of the options previously provided, the Cheek Boss team will be happy to assist you.
Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a purchase through this website and it was shipped about 3 weeks ago however, *** does not have the package as it was shipped through a third party. Upon reading reviews of this company this always happens. They will send a shipping confirmation and you can track a package to a certain location and then tracking stops and the package is never delivered.Business response
08/08/2024
Hi ******
We understand your concern! It looks like a free replacement was issued for your order, which will ship to the address on file.
Thank you for giving us a try!
Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cancelled a monthly subscription today after reaching out to the company to let them know that I had not received my June items or my replacement May items- all of which were paid for. I also had to pay to send *** items back. They stated they were not liable if it got lost in the mail and offered to have me pay again for shipping or wait until August. I don't trust them with another ***** of my money.Business response
08/02/2024
Hi *****
We truly value our customers and aim to provide the best possible service. As a small business, we focus on delivering quality products and mutually beneficial resolutions.
We are truly sorry that you did not have a good experience and if you would like to proceed with one of the provided resolutions, please let the Cheek Boss customer support team know!
Initial Complaint
07/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Cheek Boss is a predatory company. Dismissive, rude and unprofessional customer service that rely on their shady fine print to employ responses to people who place orders with their company. Ordered underwear on June 29th 2024 and they never arrived. It is July 24th 2024. I contacted Cheek Boss early on to advise I hadnt received the product. They responded and advised they hand their products off to **** to deliver. When I pointed out that Id not received anything and there is no indication or disclosure of their shipping process and asked for a refund they advised there are no refunds even if I didnt receive the product.I advised it was sketchy, that I didnt want the product and I was reaching out to my bank to dispute the charges. They dismissed my email and sent tracking information for the product anyway. Disgusting display of unprofessionalism and super passive aggressive behavior likely due to absence of emotional intelligence and care for their customers.Predatory is the least I could say. It appears that based on other reviews this company makes their money through these types of shady practices. They wouldnt even respond to the inquiry that the merchant would offer to look into the missing product for the customer considering customers are not notified that they do hand off shipping instead of using one carrier.See the other experiences on BBB.I shared my experience with my bank but have a substantial following on several social media accounts and will be sharing my this experience.They do not care. Do not buy from them. But if you made it to this page, likely, you already have.Which is what they want.Business response
07/29/2024
Hi *******
We sincerely apologize for the frustration and inconvenience caused regarding your recent order. We understand your disappointment and want to assure you that we care about your experience.
We truly value our customers and aim to provide the best possible service. As a small business, we focus on delivering quality products and mutually beneficial resolutions.Your order was replaced completely free of charge since we understand that it did not arrive. Unfortunately, we are only able to issue you a full refund if the original package is returned. Since the package did not make its way back to us, we issued you a free replacement of the order instead as an exception to our refund policy.
We appreciate you giving us a try and again, we are sorry that you did not have a good experience with Cheek Boss.
Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Looks like Im far from the only person whos had issues with cheekboss not issuing appropriate resolutions for lost packages. The fact that theres been this many complaints, means theres an issue with how theyre shipping and they dont care to fix it I ordered June 20, 2024, as of July 24th, I have not received my items. I ordered 4 undies and one bra with new customer deal for a total of *****. Like MANY others have said, it was lost once it was on the way to being transferred to another shipping company. Their only resolution is a credit for the amount, or for you to spend 9.99 to process sending again ONLY IF, they have the items in stock. They do NOT have the items in stock and are tricking people into giving them more money cause they will not refund you the 9.99 if its not in stock. A credit for the new customer deal is not appropriate either because their undies are ***** and **** *****, this is another trick to make you spend more money and they refuse to give you the credit with the new customer deal again This is a scam. Period. They will lie and say they cant file claim with *** but I called *** and and they can. So they intentionally block customers from making a claim and wont make a claim on your behalf.UPS website and automated system also doesnt even recognize the tracking number itself, it should start with a 1Z but mine starts with a 8. So theyre doing something intentionally on their end to make things more difficult for customers than they need to be.Business response
07/25/2024
Hi ******
We sincerely apologize for the frustration and inconvenience caused regarding your recent order. We understand your disappointment and want to assure you that we care about your experience.
We truly value our customers and aim to provide the best possible service. As a small business, we focus on delivering quality products and mutually beneficial resolutions. Your package was shipped to the address that was confirmed correctly at checkout.Kindly note that the cost of materials as well as the cost to pick, pack, and ship your order was covered originally. If you wish to proceed with the replacement option instead, please reach out to the Cheek Boss customer support team to get started!
Customer response
07/25/2024
Complaint: 22038031
I am rejecting this response because the ******* has no guarantee of replacing the items originally purchased. If the items are not in stock, customer is losing out on an additional 9.99 and they just keep retorting with well its our policy after the fact. They are not informing people that they also will not receive a refund for the 9.99 if items are out of stock. Instead of taking responsibility for their ineffective shipping practices that are clearly resulting in a surplus of customers having packages go missing as soon as its supposedly being transferred to ***** they are instead making it the responsibility and loss of the their customersCompany makes no attempt to provide more tracking for ***** ******* claims they have no tracking insurance which is clearly irresponsible since their customers are experiencing financial loss due to the cheekboss decision
im also rejecting this response because we are a small business is not an appropriate excuse for failing to resolve shipping issues and failing to give an appropriate resolution to customers not receiving their items
Sincerely,
******Business response
07/29/2024
Hi ******
We appreciate your honest feedback and we will continue to work on offering our customers mutually beneficial resolutions in the future.
Customer response
08/02/2024
Complaint: 22038031
I am rejecting this response because the company forced a credit onto my account that I dont want. Which means they are entirely capable of refunding me this minuscule total, they just refuse to because they cant financially gaintheir Decision is not mutually beneficial, it only benefits themselves to corner customers into spending more money they cant afford
Sincerely,
******Business response
08/05/2024
Hi ******
We apologize however, a refund is not an option that can be offered. Your store credit is available for us until August 8th. If you need an extension, please reach out to the Cheek Boss Customer Support Team.
Thank you so much for checking us out.
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Contact Information
Business hours
Today,9:00 AM - 6:00 AM
MMonday | 9:00 AM - 6:00 AM |
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TTuesday | 9:00 AM - 6:00 AM |
WWednesday | 9:00 AM - 6:00 AM |
ThThursday | 9:00 AM - 6:00 AM |
FFriday | 9:00 AM - 6:00 AM |
SaSaturday | 9:00 AM - 6:00 AM |
SuSunday | 9:00 AM - 6:00 AM |
Customer Complaints Summary
117 total complaints in the last 3 years.
54 complaints closed in the last 12 months.