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Tactical-X AbsThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered the product. Order #****** on September 6. The product doesn't work. I contacted the company and told them. They offered me half back. I told them no I wanted a full refund. They said they would send a full refund. They never did. I opened a dispute with my credit card. After receiving communication from the credit card company the Tactical X Abs contacted me and said that once I close the dispute they would credit my account. They told me to cancel the dispute and they would issue the refund. Upon their word I canceled the dispute. since then they have not refunded my account. They keep saying the dispute is open. The dispute was canceled on October 14. I have called and verified that its been canceled. I have had a letter sent out and that letter was forwarded to the company. Tactical X Abs have recieved the letter and they still say well it shows open on our end. That's a tactic so they won't have to refund. I don't care what YOUR system shows. It shows that on purpose. Yet it has been canceled and you have proof. I have asked them to call the bank directly or I told them I would conference them in. They didn't want to do either so they wouldn't have to refund it. I want a refund now. And now I've have to pay extra on my end because they haven't done what they said. Now i've had $30 in fees and interest because they refused to do what they promised. That's a total of $99.99Initial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a product from tactical abs stimulator and on their website during checkout they extra products listed had to uncheck the box I did and when I checked out it added them back on I got part of my money back for extra gel packs but it added a membership on that I unchecked and they added it back on now they are in my account for $30 dollars a month and do not have permissio becuase I refused it but they are still taking the money out without permission and they have two different names names time verse and tactical abs company they havw already got me for $30 dollars and its a reoccuring monthly cost I did not agree to you can not contact them by phone doesnt work and like pulling teeth to get them to answer an email I need help to make them stop the reoccurring payment and their warranty is 60 days but cannot be opened I dont know but that seems kind mute to me if its junk how would you know if its not been opened and it does not state on their website in order for a refund you have to ship to ***** which would eat up your refund its more the hiding things and shadey dealings like refusing the extra gel pads and the membership and adding it back on behide your back I got my refund for the pads but they will keep taking out the money for membership and the priduct already quit working money amount is for membership a month that I already refusedInitial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Mon, Jun 17, 2024 at 6:15 PM I ordered 2x Tactical X Abs Stimulator 2024 - Abs + Arms + Gel Pads 1 $129.98,Extra Gel Pads - 12 or 24 1 12 Gel Pads $19.99 Subtotal $149.97 Shipping$0.00Taxes$0.00Total$149.97 USD. I requested a refund. I was instructed to return the items to ******************************************************************************************************************************************************************************************************* before a refund would be issued. I had to pay a fee for this service in the amount of $30.52 which was done on July 19, 2024. I am asking to be refunded for this also.Initial Complaint
10/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Your order is confirmed Weve accepted your order, and were getting it ready. Come back to this page for updates on your shipment status.Other tracking number:YT2326521266035844 Order details Contact information ********************* Shipping address ******************* *********************************************************************************************** ?************ Payment method Stripe - $129.98 This was 3 weeks agoInitial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased 'Tactical-X Abs' on June 08, 2023. There were no caveats as to NOT using the item for certain reasons, one being heart difficulties. When I contacted 'Tactical-X Abs' via email, I was told a '50% discount' would be offered. I mentioned '50%' wouldn't suffice. They countered with a '70% discount'. I spent $110.88 and asked why not remit the entire amount I spent, they said they didn't have a warehouse in the US and gave me this address: A1007, *********************************************************************************************************************************************************,in order to receive my refund. '...********, *********, *****' are you kidding me? Their obvious ploy is to have ******* (or so) units of their 'health-aid', ****** 'satisfied customers', leaving ****** 'unsatisfied customers' to eat their flimsy units or send their units to:********, *********, *****. Their blatant disregard for honesty to care for integrity is out the window. I'm hoping to receive my full refund and am not certain if I'm supposed to accept 70% as a refund when $110.88 is fully due. A shame if that's so. I'm also hoping this matter can be alleviated ASAP (or sooner) as that 70%, I feel, won't last long. Thanks for your attention.DJP ******************* I await your reply. Thanks, again.Initial Complaint
05/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Tactical-X Abs Date of Transaction: 05/06/2023 $79.99 5-7 day delivery time. **************** from Tactical-X Abs Says: It will be there in a day or so. She has been saying this for days now. Tracking Number: *********************** Ive asked for as refund for three days now and **************** Keeps saying: It will be there in a day or so.Initial Complaint
05/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered the abs stimulator along with the arm muscle stmulators,plus extra gel pads and lifetime warranty an paid for tracker to track package, after a week of not receiving anything I emailed the vendor and got a quick response with a tracking number and message saying products would arrive soon,a week later no package, I reached out to vendor again no response no package ,I continued to email vendor regarding tracking an ETA of package still no response no package, I called vendor an voice mail said their product had gone viral and they could not answer customer service phone call! Still to date have not received any package nor response from vendor tacticalxabs!Initial Complaint
04/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company is a scam out of *****. They list a shell address in *********. I was dumb and purchased one of their devices without doing research because it was advertised all over social media. *** asked for this to not be delivered and for a refund but they refuse. The device is still in *****. This company claims technology was developed by a **** military serviceman which is false and very misleading. I accept this as my fault, but this company is shady and should not be allowed to conduct business in ******* with the unfair consumer policies they have. A ** citizen cant get their issue resolved if they click that buy button. It should also be noted that this same product is being sold under different names and ******* platforms for much less. My issue is with the company being able to sell to ** citizens a misleading product with ** having no recourse nor expectation from the business to conduct themselves fairly.
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Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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