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Business Profile

Online Retailer

Upliftex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered and received a pair f shoes, which did not fit I have contacted Upliftex numerous times trying to get a RA to return them. The emails say that order number ******* is not available.

    Customer Answer

    Date: 04/03/2025

    The company just contacted me and I took the shoes back to be returned today. That is the end of my dispute with them.

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sirs: My wife, ***** ********, purchased the Upliftex Women's Orthotic Sandals for Bunions on 11/3/24 order #******* for $59.95. Since my wife was not happy with the fit, we returned them via **** on 11/20/24 and as per **** tracking, the sandals were received at their facility in *************, ** on 11/22/24 at 11:10am. We've made three enquires to their customer service via email and their support website and as of today's date, we have yet to receive a response, nor have we received a credit of $59.95. We would greatly appreciate your assistance in contacting Upliftex to resolve this issue. Sincere thanks.

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned the shoes to ************************ on 11/4/24 via ***** Today is 12/4/24, I have emailed the retailer several times requesting a refund but never heard back. I want my refund in the amount of $62.91. I have the invoice, tracking number to prove that the shoes were returned, etc. Please help me get my refund.

    Customer Answer

    Date: 01/05/2025

    Hello, Upliftex provided me the refund, please close the case and thank you for the help.

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a pair of shoes and they were definitely not as advertised. I returned them and have not received my refund. They were ordered on October 14.

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes from this company on or about Aug 21, 2024. They didnt fit. I mmediately started to wrap them up at the same time looking for an order # or packing slip. There was none. I could not find my purchase order so I followed their directions and emailed them for an order# and what they call an RA #. Standard well get back to you within 24 hours etc . But there was no response, no phone call ( they dont seem to have a phone#) since I have emailed them relentlessly. All kinds of ways, begging, angry, nice, you name it. Nothing. All I want to do is return these shoes to get my money back and be done as *************, **** K ********

    Customer Answer

    Date: 09/23/2024

    What if the company never responds? What if anything is my recourse?

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to get in touch with the company in order to get a return label and a refund. They never responded despite my emailing them several times. The shoes were terrible quality and I need to get my money back.

    Customer Answer

    Date: 09/03/2024

    I paid this company through ****** and they also filled a complaint on my behalf. The company said they would issue a refund if I returned the shoes. I asked them for a return label but have not heard back.

    Customer Answer

    Date: 09/18/2024

    The company  said they would refund my money if I sent the shoes back. I sent the shoes back and they have not refunded my money. Not happy. 

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me a pair of sandals that I ordered from them. The sandals were very cheap and didnt fit me anyway, so I asked for a refund. I sent them back. They provided the shipping label. They received them on June 3,2024, according to the ***** I have continued asking for a refund, and they havent provided one after telling me that they would assure me a full refund. This company looks very sketchy on their website.

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pair of shoes. One pair was the wrong size. I returned them on June 11, 2024, see **** tracking # below, confirmed the company received my return on June 13, 2024. They have not refunded my credit card. They have responded to my emails first by stating they would confirm receipt with warehouse, then by sending a new return request form. Since then, no response, no refund.

    Customer Answer

    Date: 07/16/2024

    ***** Hooks <******************************> Mon, Jul 15, 9:37?PM (9 hours ago)


    to me







    Thank you so much for your assistance.  I received a refund from Upliftex to my credit card on July 5, 2024.  I feel strongly they finally responded due to your contact with them.


    Sincerely,


    ***********************
    ******************************

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order these 3 pairs of shoes from Upliftex They were too spshort and too wide. I sent a return in. Never heard from them until I emailed them and asked where my refund was. They needed my tracking number which I gave them and also the print out saying they had been delivered to them. Today I get an email telling me to return the shoe!

  • Initial Complaint

    Date:06/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 24, 2024 I ordered a pair of "Women's Orthopedic Bunion Correction Leather Sandals with good arch support as the description. That is why I purchased the shoes, for the arch support as I have plantar fasciitis. However, when I received them on May, 9th they were flat, plastic, with no cushion, no arch support and I always wear a size 10, but these are too small. I was sent an inaccurate shoe to the description and dont feel that I should have to pay to return something, when the correct item was not sent in the first place. However that is what they said I'd have to do through an email exchange. I did, went to the ** and sent them on May 23rd, within the 30 day return window. I emailed and asked about them on June 14th and received an email stating that they would need a tracking number which I regrettably do not still have as I had my car detailed and it must have been thrown out. I have the $6.80 transaction on my credit card with **** but that's all. This has now cost me $46.79 for them to not deliver the advertised product.

Upliftex is NOT a BBB Accredited Business.

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