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Business Profile

Online Retailer

Yellow Mountain Imports Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RE: order ************ Per their Terms & Conditions, I emailed *****@ymimports.com on Friday, May 27, 2022 and requested details on how to process my return. Everything was unopened and in original packaging/shrink wrap. I corresponded with Mary, who advised I need to ship the product to ******** Return Center in Kentucky?? This made little sense to me as Yellow Mountain Imports are located in Las Vegas. Shipping costs to Kentucky (instead of Las Vegas) was an extra $30. I delayed before shipping it back, trying to find the most economical return method, but eventually gave up and proceeded to return via UPS on Thursday, June 23, 2022. When I returned home from UPS, I immediately found my email thread with Mary to provide my UPS tracking number. It was scheduled to arrive on Wednesday, June 29, 2022. I found it a little strange that she did not reply to me within 24 hours like she usually did but thought nothing of it. It's now been nearly a month and I've yet to receive the refund. Even worse, my email correspondence with Mary has been mysteriously removed from my inbox and my subsequent messages have been ignored. I returned the item well within the 60-day window and would just like my money back.

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 5, 2022/07/29) */ Hello. We're reaching out because we've received and read your BBB Complaint Case. We're sorry that your concern was not addressed immediately. We would like to make things right with you. If you could please contact us directly. We hope to hear from you soon. Again, sorry for the inconvenience. Business Response /* (1000, 8, 2022/07/31) */ Hello *****, We are deeply sorry for the negligence on our part to follow through and resolve your claim in the most timely manner. As we've issued a full refund back to order ************, we hope that we were able to resolve your concerns this time. Please let us know if you need further assistance or clarifications. We are truly sorry for the inconvenience this has caused. Sincerely, Yellow Mountain Imports

  • Initial Complaint

    Date:06/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mahjong set from them, the box came broken and open but I was able to patch it up. It was meant to be a present but I decided against it. On their site it says to email them for the return address and over the course of 1 month I emailed them 4 times but so far it's been no reply even thought it also says on their site they will get back in 1 biz day. Not sure what is happening but it's starting to feel like a scam. I just want to get the mahjong set back to them and my refund!

    Business Response

    Date: 06/08/2022

    Consumer Response /* (2000, 6, 2022/06/07) */ The business refunded me today. Thank you.

Yellow Mountain Imports Inc. is NOT a BBB Accredited Business.

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