Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extrabux account: ************************ requesting the merchant to pay the rebate as soon as possible. I have provided sufficient information to the customer service, including my passport, bank statements, transaction records, credit cards, etc. But the customer service still does not pay the rebate.Request the merchant to pay the rebate of $145.1 as soon as possible.I also want to complain to a customer service representative of Extrabux, her name is: *************.

  Business Response

  Date: 06/17/2024

  Dear *****,
  
  Thank you for contacting us. I understand your frustration and apologize for the delay in processing your request.
  
  We reviewed your case and noticed that some screenshots you provided have covered up all information. Unfortunately, this makes it difficult for us to investigate further.
  
  To expedite the process, could you please resend the screenshots with the necessary information visible to *****************?Or you can reply directly to the previous email and attach the updated screenshots. Once we receive them, we can resume working on your withdrawal request.
  
  I've also addressed your concerns with Ailing to ensure clear communication moving forward. 
  
  We appreciate your patience and cooperation.

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21859204
  
  I am rejecting this response because: I have repeatedly provided sufficient documentation to your customer service. Regarding some of the screenshots I provided that covered up information, your customer service said that some sensitive information could be covered up.I am now asking Extrabux to pay my rebate and change a customer service representative to handle my case.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/28/2024

  My issue has been resolved and Extrabux has paid me the rebate. I have requested that this case be closed and can be deleted.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I puechased some things on different websites go through the Extrabux.com, the earliest was on 2023/02/22, the system prompts to receive the cash back after 90 days at the latest, but so far 2003/6/22, I have never received the money.

  Business Response

  Date: 06/25/2023

  Hi LIJEN,
  
  We understand your feelings about AliExpress. Extrabux is exactly in line with yours on this point. Unfortunately, the merchants have different payment cycle, which is mentioned briefly in our FAQ. See *********************************************** .
  
  Validation period of certain stores may exceed 90 days. If your purchases didnt move to Available after 90 days, you can provide us screenshots of the orders via email ****************** and we will contact the merchant to expedite the payment process. We would like to get you cash back as much as possible and hope your experience with Extrabux will remain a good memory. We ensure once we receive their cashback, you can get paid instantly. 

  Please feel free to contact us anytime in case of further questions. 

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order on visible through extrabux on Nov 23, 2022 and until today, Mar 04, 2023, they still refused to send me the cashback. Their website says that customers should expect to receive the payout in 60 days but it has been 100 days in my case and there is still no updates. i asked them to investigate the case and send me the payout asap but they never be helpful. thus i'm asking your help.

  Business Response

  Date: 03/07/2023

  Hi ****, 
  
  We understand your feelings about Visible. Extrabux is exactly in line with yours on this point. Unfortunately, the merchants have different payment cycle, which is mentioned briefly in our FAQ. Generally speaking, the cash back for the purchase will not be Available for payment until 90 days after the purchase.  Validation period of certain stores may exceed 90 days. See the page (***********************************************) for more information .
  
  About Visible, it requires the customer to activate service within 7 days and maintain active service for at least 60 continuous days. Your cashback of this purchase posted to your Extrabux on Jan. 28th. 
  
  We cooperate with merchants through the third party. As of now, the orders in October have already been paid. We have no new channels to replace in a short period of time, so your order will still take some time to wait. Apologies we cannot provide more help at this time.
  
  We would like to get you cash back as much as possible and hope your experience with Extrabux will remain a good memory. We ensure once we receive their cashback, you can get paid instantly. Our BD colleagues will also actively look for new channel Partners.
  
  Please feel free to contact us anytime in case of further questions. 

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/2022 I completed a cashback shopping offer via ******** with the affiliated store, eBid who were offering a generous cash back offer of 20% (plus a 5% bonus offered by ********).eBid Invoice #****** To date, this cash back hasn't been granted.

  Business Response

  Date: 10/24/2022

  Sorry for the late response.

  We'll need more of the order information, can you please provide us the screenshot of this order and send to the email [email protected]? The screenshot should include: Order date,Order ID, amount? We will contact the merchant to find out again.