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Business Profile

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Home Deliveries

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 19 2025 ordered 6 boxes of ****************** protection incontinence underwear for women. promised delivery was 3 days. tried to E mail them several times and phone them but get no reply back. How can this company operate this way take your money and due not delivere there product

  • Initial Complaint

    Date:03/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed January 16 After multiple emails, and more than 7 weeks, still no delivery or indication that order will be fulfilled.Automated responses to emails are the only replies received.

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company used to be fine. Not anymore. Placed and paid for an in-stock item on January 2, 2025. Have emailed Support and get canned response that says nothing. Have called 800 number repeatedly and get hung up on by automated system. It is now February 8 and I have heard nothing from them. Had to order items from another supplier. Seek refund and will never use them again.

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ******** Signature Extra Strength ************* 500 mg., ***** Caplet on 12/31/2024, they took the money from my credit card and now is 2/8/2025 and they didnt give me a tracking number, I called and they said email us, so I send like 4 emails during January and they responded (Your order has already been processed and is in the final stages of preparation for shipment.) but when I checked their website it says is not processed yet.

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed January 12, 2025 Order totaled $24.99 ******** Signature Daily Facial Towelettes, 180 count Company has not shipped item or refunded my money. It has been over 3 weeks even though site says it would ship and be delivered by 1/15/2025. I have emailed company 5 times and every time I get the exact same auto generated email. I've called the customer service line and it is not a legitimate number as it goes to automated message and then disconnects telling you to email them. The email is also automated and just sends you exact same emails every time, never answering any questions and never supplying a tracking number because they are never going to ship your item. Clearly a scam site that has no way to contact them directly except via email and then to just recieve same exact generated email every time you do email them as instructed shows there is actually no legitimate business, no customer service and just a scam to get you to pay and then no way to contact anyone to refund your money since it is all through the one email. No address on their website, when credit card billed it showed HomeDeliveries **********, DE. Please help get a refund from this bogus company. I wish I had seen the reviews on your site before I ordered because then I would have known it was a scam.

  • Initial Complaint

    Date:01/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 bottles of AmLactin Lotion from Home Deliveries *** (**************************) on December 23, 2024. I paid $53.98 through a ****** account.When I inquired about the order on January 16, 2025, the the vendor cancelled the order. The vendor (****** ******, ********************************** agreed to refund my payment on January 17, 2025, but they have failed to do so, and they stopped responding to my requests.I am attaching PDF files the document the order, its cancelation, and the vendors assertion that they would refund my money.*** *****

  • Initial Complaint

    Date:01/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/26/24, I purchased a 40 lb. bag of dog food online from the ****** brand ********. I received a confirmation of the purchase and on 12/27/24, the payment had cleared my bank. I have followed up several times with varying responses, such as inventory was low or the product is ready to ship. It is 1/29/25 and I have not received the order; I have requested a full refund with the company but that has not happened either.

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product for my 94 year old mom on 12/26/24 and received a confirmation and order number right away. I was promised a tracking number on 01/03/25 but didn't receive one. I have since sent 10+ emails and received the exact same auto-message. I also called numerous times and the call drops after 5 minutes every time. Help!

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item, contact solution, on 1/7 with estimated delivery date given of 1/10. Cost of $38.99. Never received item. Emailed customer service with a response saying low stock/sorry for delay and they will send tracking number by end of the day. Never received tracking number have since emailed 2 more times with no response. I have tried calling and after a short wait they say you have to email and they disconnect.

  • Initial Complaint

    Date:11/27/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered three bags of walnuts halves and pieces onNovember 17th. Money was debited from our 5/3rd bank account on the day we placed the order. Ordering website stated would receive product within one to two business days. It is now ten days later, three business "contact" inquiries and one attempted phone call later with NO response. I assume this company is a complete scam after a) getting no response from them after they took $47 and change, and b) after reading the reviews on BBB's website. Please help us to resolve this and if there is no resolution I wish to press criminal charges against the company. Our bank statement says it is from ********** De. someone has to teach them that what they are doing is wrong. Thank you for your consideration and help with this matter.

    Customer Answer

    Date: 01/30/2025

    We have received our order and we are satisfied.  Appears due to the holiday crunch they were just running far behind.  Thank you for your assistance in this matter.  **** and ***** *******

Home Deliveries is NOT a BBB Accredited Business.

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