Customer ReviewsforZappos.com

Zappos sent me an extremely rude email saying that I was returning worn shoes, which I have never done. EVER. I emailed once in response to this accusation and then spoke with their customer support team several times requesting an apology. I have never received that apology. I’ll never shop there again.

They sell merchandise they don't have at hand, I placed an order on January 23, today is February 5 and the order hasn't been shipped. I contacted zappos 3 times, the first tow times they assured me the order would arrive within the next two day, on the third time they finally admitted they didn't have the merchandise. When I placed my order, the item showed as in stock in their website for the next 4 days, I can only imagine how many more orders they got for the same merchandise they didn't have in stock. I tried to cancel the order, 13 days have passed and they haven't shipped my order. 4 days ago they submitted a ticket to cancel my order and they haven't cancelled it yet. First time trying zappos and the last time. A company like that shouldn't be allowed to operate. (funny note, when you are chatting with their customer service they will send a question like: while I look for information, how is your day going? or how is your weather? if you don't answer, it will auto answer itself after a minute or two, just another trashy automation to make you feel like they care)

Add me to the crowd that wished they never heard of this company. Sent me the wrong size, I called and they sent me a label to return it and were going to send me the correct size. Annoying but things happen. The thing is I paid extra for next day shipping, and they wouldn't send me the correct one next day because they "already incurred the expense of next day on the first go around" (which they didn't, I did). They offered me a store credit but for less than I paid for the shipping. This company is trash.

Zappos.com canceled an order and returned money after lying for weeks about the shoe being shipped and going to be delivered. They Now are trying to charge twice for a shoe they already got payment for and another shoe that never came. I stopped shopping with them for years for similar issues. I was under the impression if they were still in business they stopped dealing with customers in bad faith

I took advantage of Zappos Return policy I guess too many times. Not stated in their return policy or was sent an email that my VIP account was in jeopardy of "too many returns" and now am not "allowed" to print my own return label. The customer service person I spoke to on the phone had no idea about this "rule" either. I have a very large family and live in an area where there are not many stores that carry the items I wanted from Zappos. It may have looked like I order and return a lot but for the amount of people I order for it makes sense. Contacted Customer service and this was their response. I am sorry to hear that you’re unable to process self-service returns any longer. Due to the return history on your account, self-service returns or exchanges are no longer an option. At this time, Zappos will not be amending its decision to reinstate those features to your account. Future returns and exchanges on this account must be performed by contacting the Zappos Customer Service Department. >> >> Thank you >> Zappos Account Protection >> Zappos.com

Zappos is knowingly defrauding customers by selling items on its app advertised with their standard 365 day return policy then AFTER purchase indicating that the item is final sale. Spoke to Zappos customer service on two occasions about this - both times they acknowledged there was a known issue with the app not indicating that an item was final sale but said that’s too bad we won’t take it back. In my case I ordered the same pair of leggings in 2 different sizes via the Zappos app - once I tried them on and went to return the one that didn’t fit I go into my purchase history and the item showed as final sale. I said no way I would never order 2 sizes of same item as a final sale. I know the app did not indicate final sale - and after calling Zappos customer service they agreed acknowledging that the app did indeed not indicate final sale but they claim the website does. So if you order on the app it doesn’t show final sale and you unknowingly purchased a final sale item. Customer service very aware of this issue - spoke to 3 different representatives in 2 separate phone calls. They said they were making an update to the app but in the meantime too bad we can’t take the item back! Even through the return policy on Zappos app clearly indicated 365 days for return - Zappos is knowingly deceiving customers by showing a written policy of 365 day returns and then changing it to final sale after purchase.

Ordered a pair of sneakers (um, assumed they would be new, as they cost $145!) and they sent me a pair so old, smelly, disgusting, ripped, etc. that I was in complete shock. Had been a VIP customer for many years. I called Customer Service, and they said that sometimes their quality control folks miss "flaws" in shoes that another customer has returned. That is not what happened here! These shoes were truly so disgusting that no thrift shop would even attempt to sell them. Zappos gave me a refund, but only after insisting I return the shoes, when I told them all i wanted to do was throw them in the dumpster, and I sent them pictures as evidence. And, no box, just shoved into a plastic bag and shipped out. Agree with other reviews that customer service needs to stop talking and listen to your complaint, but clearly they are being trained to talk over you. Consumers, watch out, this company is now selling old, used shoes that are a health hazard! Stunning!

A package was delivered to my apartment. The address he already moved in, not upgraded the new address. I did not know at the time that ZAPPO PAYS FOR SHIPPING AND HANDLING, ETC. MY CONCERN WAS TO GET THE PRODUCT BACK TO THE STORE SO THEY CAN SELL IT. I HAVE BEEN THROUGH FIVE OR MORE SHUFFLED TO A DIFFERENT DEPARTMENT AND US. I TOOK MY TIME AS A RETIRED CITIZEN, AND I TOOK MY MONEY AS A RETIRED CITIZEN AND WENT TO THE POST OFFICE AND HIT IT SENT BACK. IT COST $12.05. I WENT THROUGH HELL AND BACK TO GET THE ANSWER TO SAY WE DO NOT DO THAT NO REFUND NOT EVEN THE CUSTOMER. THAT $12.05 COULD HAVE PUT FOOD ON MY TABLE, AND YET I CHOSE TO WHAT I THOUGHT HELP OUT A CUSTOME COMPANY, BUT I WAS WRONG. I HAVE GONE THROUGH EVERYBODY UNDER THE SUN, AND ALL THEY COULD TELL ME IS WE DON’T DO THAT THERE IS TO BE NO REFUND. SO MY FEELINGS FOR HUMANITY WAS LOWER OF ALL LOWS, AND THIS PROVED IT. THEY HAVE A PAYCHECK EVERY WEEK THEY PROBABLY HAVE FOOD MORE THAN THEY COULD EVER THINK OF. I THOUGHT OF THEM FIRST WHEN I SHOULD’VE THOUGHT ABOUT ME FIRST AND JUST DISREGARD THE WHOLE THING PRETEND IT NEVER CAME. BUT I DIDN’T. I DIDN’T HAVE THE SAME PORT JUST SHOWED UP AT MY DOOR JUST ASKING FOR A REFUND OF $12.05 PROTOCOL CAN BE BROKEN. LOOK AT OUR GOVERNMENT!! IT IS A SHAMEFUL THAT TECHNOLOGY HAS TURN PEOPLE INTO PUSH. MY BUTTON IN THE WORLD GOES AWAY. I WILL BOYCOTT ZAPPO AT ALL COST. . AND IF THIS IS HOW THEY TREAT CUSTOMERS, ANY GENERATION FORGET IT. WHEN THEY GET TO BE ON SOCIAL SECURITY, MAYBE THEY’LL UNDERSTAND BUT I DOUBT IT TECHNOLOGY IS DISGRACEFUL IN CERTAIN ASPECTS.

This company is very poor they send emails card is decline so you have resend information. You call them Personally too this is a scam just so they can add more time to ship

I have purchased from Zappos for years but no more as of Feb 2023. They ship used and worn shoes and then you call customer help and they send replacement but the replacement is not the right shoes!! Then you try to get a refund and it takes more 2 weeks on top of having to call them and then take time to return the shoes. Customer Service has no idea what they are doing and they don't know-how to shut their mouth and listen to the customer before talking. I have yet to get my 184 dollar refund. I will never use this company again and will warn others!!