Reviews

Review Details

• Review fromNick G

  Date: 02/18/2025

  1 star

  Nick G

  Date: 02/18/2025

  They do absolutely nothing helpful at all when I have problems, which is every time I order. I have no choice but to go to them for shoes because it’s the only place I get a subsidy for work at.

  Zappos.com

  Date: 02/23/2025

  Thank you for providing feedback regarding your safety shoe purchases. We are truly sorry to hear about the experience you've had with us and would like the opportunity to look further into the issue. Please contact our Customer Loyalty Team via phone, text, or chat. 

• Review fromMerita U

  Date: 01/17/2025

  1 star

  Merita U

  Date: 01/17/2025

  Zappos out of no where closed my account with no explanation except to refer to their terms of use. I have thousands of dollars in orders that I’ve bought from them. Which I now am returning everything because they do not deserve to have my money. Getting my refunds has been an absolute nightmare. Calling several times to get some sort of answer. Wasting hours on the phone just to get my money back.

  Zappos.com

  Date: 01/23/2025

  Thank you for contacting Zappos.com with regards to your account status.
  
  When a customer returns an item to Zappos the item must be in the condition it was received, in original packaging, and with original tags. When we receive an item for return we evaluate and assess the item for damage and/or signs of use. Any item that has been worn, marked, altered, or otherwise not in its original condition is an unacceptable and unsellable item. Review of your account history over an extended period of time reflects a repeated pattern of items returned to Zappos in unacceptable condition. This violates our Returns Policy and is a misuse of Zappos Services.

• Review fromAbena G

  Date: 01/01/2025

  1 star

  Abena G

  Date: 01/01/2025

  Zappos closed my account out of nowhere, after I had to chase them to give me my refund for an item I returned over a month ago. Since they closed the account I have no idea if I will be receiving my refund. I placed another order last week before all of this happened and now that they’ve closed my account, I have no way of accessing my order details or starting a refund for the items that don’t fit.

  Zappos.com

  Date: 01/09/2025

  Thank you for contacting Zappos.com with regards to your account and return status. We appreciate your feedback. 

  After reviewing your account, it appears all returns have been accounted for and refunded except for the most recent return currently in progress. 

  Please contact our Customer Loyalty Team for any further assistance. 

  Abena G

  Date: 01/14/2025

  That still doesn't excuse the fact that Zappos closed my account because they didn't deem my business financially beneficial for them (whatever that means) so I have no way of tracking my return that I dropped off almost two weeks ago now.

• Review fromChen J

  Date: 12/14/2024

  1 star
  I wanted do a price match on an item. I contacted zappos through live chat and they asked me to place the order first, then contacted them back again after the item is shipped. I contacted them again, now the live chat agent said if I placed the order first then I can't get price match?? Without any future explaination she just ended the chat. I tried again and 3 agents ended chat without resolving my issue. It's totally rude and sounds like they just gave all execused to not do price match. Why don't you take that option OFF your website??? I spent hours with live chat and it's not worth my time and money. It's a huge frustration right during holiday season. If you want price mathc/custom service then stay away from zappos.

• Review fromJamika B

  Date: 12/08/2024

  1 star
  I order from zappos and I order the blue new balance in women size 11. I received worn shoes that was the color green and beige and that was a size 12 in men. I took pictures right away and contact ****** about the matter and asking for a refund. I sent the shoes back but ****** but they refuse to give me my refund. ****** accused me of sending them the worn shoes and requested me to send them my ID in order to get my refund. I called days later to check on my refund and was told base upon their investigation they can't give me a refund. Now I have no shoes or my refund.

• Review fromJim B

  Date: 11/30/2024

  1 star

  Jim B

  Date: 11/30/2024

  Zappos canceled my Hoka shoe order, after they sent an email indicating a delivery date. No explanation of why. Furthermore, in order to submit a Google review, you have to create a Zappos acct. That's where they would have access to your info. Using my same credit card, I bought Hoka shoes elsewhere. Jim from Wisconsin..

  Zappos.com

  Date: 12/05/2024

  Thank you for leaving a review about your recent experience with Zappos.com. We sincerely apologize for the issue you encountered with ordering from us.

  After reviewing your account, we were able to identify what happened and would love the opportunity to help out. Please contact our Customer Loyalty Team at  1 (800) 927-761 for further assistance. 

• Review fromLindsay G

  Date: 11/26/2024

  1 star

  Lindsay G

  Date: 11/26/2024

  Ordered shoes and they were way to big. Was not allowed to exchange so had to send them back. They received my return 3 weeks ago and I have yet to be refunded. They should not be able to just hold your money for months. Seems they are having a financial issue if they don't have the capability to refund you back in a timely manner. I will never order from here again. Buyers beware if you think you may have to return anything DO NOT order from here. There are a lot of companies that you can get the same things and they will refund you within a week but typically sooner. I have reached out to them on numerus occasions trying to get my refund on shoes I returned a month ago and I keep getting the run around and am still waiting. They now have the shoes I bought and my money!! Customer Service is awful and I will never purchase from here again. Company use to be good but has went way down hill. If it takes a month or longer after receiving your refunded item for the company to give you your money back then there is an issue with the company and its probably safe to say you should not shop here.

  Zappos.com

  Date: 12/05/2024

  Thank you for your review and feedback. We truly appreciate the time you took to express your experience with our customer service department and apologize for the delay with your return and refund. 

  After reviewing your account, it appears your refund was processed on 12/2. Please allow additional time for your financial institution to post your refund to your account. If you need additional assistance, please contact our Customer Service at 1 (800) 927-7671 and we'd be happy to help out.

• Review fromAnne C

  Date: 11/20/2024

  1 star

  Anne C

  Date: 11/20/2024

  Zappos falsely advertises products that it doesn’t stock. I ordered the same leather tote bag from Zappos twice in a two week period and was told it was out of stock both times, though the website said there were more available. False advertising and bait and switch.

  Zappos.com

  Date: 11/22/2024

  Thank you for contacting Zappos via BBB to share your experience with us. We are sincerely sorry to hear about the troubles with purchasing your desired item.  
  
  It appears the system advised there was still 1 in stock when in fact we were sold out. This isn't typical, but it can happen when there is only 1 item left in stock since the system is live and updating in real time. 
  
  After further investigation into your account, we have provided additional information to resolve to your query. We've emailed you with these details.
  
  If you have any further questions or concerns, please don't hesitate to reach out at 1 (800) 927-7671.
  
  
  Thank You and Happy Holiday Season

• Review fromAnn W

  Date: 11/07/2024

  1 star

  Ann W

  Date: 11/07/2024

  Wow. Would like to leave zero stars. What the heck happened to this company?! I used to be its biggest fan, but… Last January I returned a Timberline Madsen size 13 to Zappos (according to Zappos). If true, it was my error, as I was supposed to send back a Timberline Madsen size 1.5. Unfortunately and apparently (according to Zappos), I sent the size 1.5 to the retailer where I had purchased the size 13. For some reason, Zappos waited several months to notify me and using an old email address that I have been locked out of and not used for years. Zappos did not contact me through the address in which I had placed the order. In November, 10 months after the return, my husband got into that old email address and found a new email from Zappos, who said that the size 1.5 were never returned and the company was re-charging $85.60 on the original payment method. I spent an eternity on the phone this morning with Zappos customer service. They were charging for the original size 1.5 which they hadn’t received back. Fair enough. But what about the size 13 (the same boot in a different size) I had sent back by mistake? Could I have them back since I had not bought them from Zappos and since Zappos would not refund because of that? No, I could not have them back. I assume they went into Zappos inventory and were sold. Pretty sure that’s fraudulence…. I once loved this stinker of a company.

  Zappos.com

  Date: 11/18/2024

  Thank you for reaching out to Zappos to share your experience with us.Zappos will contact the email that is primarily attached to your Zappos account; it's possible to login directly, with Amazon, or with Google. I am terribly sorry there wasn't a current email account attached to the account to notify you in a timely manner.
  
  
  If an item not intended for Zappos is sent back to us, please notify us immediately as we may have potential course of action if the package hasn't progressed too far in the return process. Unfortunately, once items not listed in your order history are returned, we do not have recourse to locate and send back the items. Please refer to "Risk of Loss, Returns/Refunds & Title:" per our terms of use here: https://www.zappos.com/terms-of-use
  
  
  We are truly sorry for the disappointment with this experience. Please contact us via 1 (800) 927-7671 so that we may ensure your email information is current and receive any additional feedback to further improve our services.

• Review fromAdrielle S

  Date: 11/04/2024

  1 star

  Adrielle S

  Date: 11/04/2024

  I work at ****** and I had an order with shoes and insoles, they took off the ****** discount of $124, and charged me and remaining $22. I return the insoles which were $24, kept the shoes which were $119, but they only refunded me $3, when I try to contact customer service about it, they said that they had split the ****** discount between the two items and that I would have to return the shoes as well to get the full refund, I said that I understood that they split the ****** discount even though it was a bit odd, but ask them if they could do something on their end so I can get the remaining $18 back and they can just take the rest of the ****** discount from my account, they said that there was nothing that they could do on their end except have me return the shoes which I'm pretty sure that that's false, so they just took my money.

  Zappos.com

  Date: 11/18/2024

  Thank you for reaching out to Zappos to share your experience with us. We are sorry to hear that the Amazon subsidies split up in a way in which you were missing some of your funds used outside of the subsidies.

  I see were were able to further assist you with this query via SMS with a refund as we were able to locate the issue and fix. If you have any further questions or concerns, please don't hesitate to reach out at 1 (800) 927-761.