Complaints

This profile includes complaints for Evolution Travel LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Evolution Travel LLC

  8545 W Warm Springs Rd # 341 Las Vegas, NV 89113-3676

• 

  Evolution Travel LLC

  6671 Las Vegas Blvd S STE D-210 Las Vegas, NV 89119-3273

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** and evolution travel I guess work together, evolution handle the ***** membership part which is where I have my problem. When I called with questions on if my account was still active, I was talking to a sweet girl with ******. She told me it had not been active for years. She walked me through signing back up. I was doing this to go through the steps for my **** card. She was wonderful and gave me the contact for the clia **** The **** **** denied my request for approval until I waited a month (which was out of the time frame I needed though I wouldve stayed with the company just needed this faster). I called back the sweet ****** agent and she told me explain my scenario and see if they can expedite- they refused. I left *** years ago for causing similar trouble and not following through with what they said they provide, now here we are again in the same mess within 24 hrs! So, I reached back out to the same ****** agent and she walked me through cancelation- I asked her if I was eligible for the refund before I canceled she said yes youre within 10 days (I cancelled within 48 hrs of payment). When submitting the cancellation I was even sent an email with how to get my refund FROM EVOLUTION. But now its been emails fighting back and forth with them saying Im not eligible for the refund because years ago I had an account even though its been inactive for years. NO WHERE does it say that. It says $***** 10 day money back guarantee. If I had to reinstate my account AND received an email how to get my refund (attached)- thats pretty clear that they just want to keep my money. They didnt provide the service I needed, I wasnt happy with what I signed up for, evolution has HORRIBLE customer service and communication skills and I wasnt 48 hrs in. Thats within 10 days. I would like my refund back to the original card.

  Business Response

  Date: 06/05/2025

  We have refunded ***** ******* on 6/5/2025, this complaint has been resolved. Please close and update this complaint as resolved. Please see attachment.

  Thank you,
  ***** *******

   

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled under a different agent and was told I won't be reimbursed even though it's a 10 day money back guarantee

  Customer Answer

  Date: 05/29/2025

  The owner called me and said if I take down review he will refund me

  Business Response

  Date: 06/04/2025

  A refund has been issued to ******* ***** in the amount of $299.00 on 6/4/2025. This complaint has been resolved and refunded; we ask that you remove/close the complaint. See attached.

  Thank you,

  ***** *******

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to become an independent contractor with ********************************, *** on April 15, 2025. I paid $299 dollars as an enrollment fee. I was informed I would have a mentor, team and resources to train. I was also informed this could be a side business since I already work full time.Once I signed up, I was given list of recorded trainings to do by my mentor, asked to join ******** groups and then left to my own devices. There was no follow up with anyone directly. I was never on the phone with my mentor; she simply answered questions via text - if I initiated a question-. She never actually scheduled follow up video or voice calls. I completed all trainings and did my best on social media to attract new clients but failed.The company has a 10-day money back if you have not sold anything by the end of those 10 days. I emailed them today, 15 days later, and asked them for a refund. They said no.I do not think it is a good business strategy to cost someone 299 dollars for nothing. The trainings are not set up for working people, they happen during office hours, the mentor did not offer support even though I mentioned to her before the 10 days I wanted to quit because I was struggling.I feel I was deceived into signing up, received no follow up or marketing/training support, and now they will not refund me.Please help.

  Customer Answer

  Date: 05/07/2025

  Hello,

  I appreciate your follow up on this matter. I have been contacted with ****** Travel, and they have offered to refund me the full enrollment fee. Per the instructions I read online; in order to remove the complaint, I would have to email you and attach the original complaint and the communication with the business, which I have attached above. Is this correct?

  If I am missing any steps, please let me know.

  Thank you again for your follow up and this complaint should be removed and/or closed.

   

   

  Business Response

  Date: 05/07/2025

  Hello. This complaint has been resolved; a refund was issued in the amount of $299.00 today 5/7/2025. Confirmation of refund was sent to ******* and per our conversation, ******* has agreed to remove the complaint. This complaint should be removed and closed.

  Thank you.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offered on Indeed was a position for Travel Agent. During the interview I was told I had a 30 day money back guarantee, I would be trained, no experience was needed, I would be assigned a "mentor", no cold calling and there would be an $89.98 charge to register on ****** Travels platform.Turned out the money back guarantee was only for 10 days, no assistance, there would be cold calling, and the $89.98 was a recurring charge. One of their platforms also stole my credit card information and they tried to charge my credit card for additional services. I contacted the bank, reported the card stolen and they have continued to try to charge me for additional services.When I contacted them regarding my issues, I was met with harassment, bullying and now threats. I was then told about the 10 day money back guarantee, not 30 days.I am ***************************************** my life. I've always booked travel for family and friends and I was assured this way I would be paid. However, I was also not allowed to sign up for their payment system but was told they were "revamping" it to a new system.Your pay was to be divided up with your "mentor" and ****** Travel, you were encouraged to sign up others so you could benefit from their earnings. Sounds like a pyramid scheme.I've requested my money back. They have refused. I have also contacted ******************* and the attorney general in ******. I'm hoping the more people I contact the less likely it will be others will not be taken like I was.

  Business Response

  Date: 06/04/2025

  A refund has been provided to ****** ****** on 6/4/2025 in the amount of $89.98. This complaint has been refunded and resolved; we ask that you please remove/close the complaint. Please see attachment.

  Thank you,

  ***** *******

  Customer Answer

  Date: 06/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  As of this time on 6/4/25 if have not received this refund. I'll wait until tomorrow to let you know if this changes

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience was very discerning with misleading information regarding a 30days money back guaranteed. During the Zoom meeting the instructor said that if we choose not to continue that we will have 30days to cancel.But this message was very false .I reach out to the person that recruited me her name is ***** ****** she was supposed to be my mentor did nothing to help me get my refund. She Ignored my messages, acted as though she was from another planet and has nothing to do with this matter. This woman is Highly disingenuous, unprofessional and not to be trusted!!!!!Please see conversation sent VIA email to this company:Companys ******************** policy iswe give a 10 day money back guaranteefrom the initialenrollment date. If your sponsormentioned a 30 day refund, you will need to contact your sponsorfor the refund.Thank you for your initialinterest in ************************* Response: I am legally blind.This is why I listened to the zoom meeting for instructions moving ********** the Zoom meeting, The instructor articulated 30days money back guaranteed!This is clearly a huge mistake on your companys part not mine! I ask that you please use good sense in resolving this issue.I am asking that your company give me a refund based on these facts moving forward.This will be greatly appreciated.I still have not received my refund from company I did not move forward to work with and they are disregarding the facts behind this matter.

  Business Response

  Date: 09/30/2024

  ****** Travel Service has processed the refund request for ****** ******** on 9/30/24. We have communicated this to Tishka via email and are requesting to have this complaint removed.

  Customer Answer

  Date: 10/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 10/07/2024

  The business Evolution has issued me a full refund.

  I Greatly appreciate your help with resolving this issue.

  Sincerely,

  Tishka Thompson 

  Customer Answer

  Date: 10/07/2024

  Because this issue has been resolved.

  I would like to remove my complaint for this business Evolution moving forward.

  I appreciate the work that the BBB stands for and I greatly appreciated you helping me to resolve this issue.

  Thank you again ??

  Tishka Thompson 

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Evolution Travel's employee/rep, ************** (Evolution Agent, Gold Status) said it takes thirty days to make it a go & strongly encouraged me to stay on for that timeframe (30 days) when I reached out to her to stress that I was considering cancellation on day nine. ***** is a 3 Star Double Platinum, 3X IATAN Card Holder, and *************** Member. Furthermore AFTER I had signed up under **************** (1 Star Double Platinum Status and 3X IATAN Card Holder), I was told (by ******) that the errors and omission insurance would be null and void because my business is an LLC. Having errors and omission insurance is the main reason I joined a host agency. She knew that I was an LLC BEFORE I signed on as I had not only divulged that, but also used my business email address in correspondence with her.I have been used, taken advantage of, and misled. ***** has been with Evolution for over five years. ****** has been with your host agency for over four years. ****** was deceptive by not divulging that pertinent information before signing me onto her team. I followed all instructions, recommendations, and got no sales not even one cent. As per their service guarantee, I am entitled to a full refund of $89.99 if the service is not rendered as promised. Therefore, I respectfully requested a refund of $89.99. Per their instructed protocol for membership cancellation, I canceled membership on their website then reached out to their membership team requesting the refund. I also asked their membership team to please process the refund to my original payment method at their earliest convenience. Someone (whom would not divulge their name)from that team respond back via email that request was denied and to contact my sponsor. I did attempt to contact my sponsor (Crista)on multiple occasions to no avail. Then I reached out to an Evolution Manager (**********************) for a refund which she denied & told me to contact my Sponsor whom I attempted to reach again to no avail.

  Business Response

  Date: 08/06/2024

  We have issued a refund to ************************* as requested on 8/6/2024 for $89.99. We have notified her that it has been taken care of.

  We ask that the complaint be removed or updated to reflect that it has been settled.

  Thank you.

   

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  evolution travel offers a 10 day money back garuntee if i am not satisfied with my purchase. i am not happy with my purchase and would like my money back so i dont have to continue paying the same amount every month. the transaction occurred on friday october 13th, 2023.

  Business Response

  Date: 10/20/2023

  We have a 10-day guarantee, and we would be happy to provide a refund if you follow the procedure and cancel through the website as you agreed to.

  Since you only joined 7 days ago and have not filed for a refund, I request that you remove a complaint that is not viable.

  I will also have one of our staff reach out to you to assist in cancelling your membership.

  Business Response

  Date: 10/20/2023

  The client was refunded as of 8:30 this morning. Please remove the complaint AS IT IS UNFOUNDED.

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was led to believe I had 30 days to get a full refund for any reason. The company is claiming it's 10 days now and refusing.

  Business Response

  Date: 02/24/2023

  Evolution Travel takes pride in honoring the 10-day policy and ensures the refund as long as the account is closed within the 10 days. 
  

  Members have 10 days to cancel the account for a refund. Members are not able to process their own refund, so they have to send in a request for the refund. We are checking the 10 days from the date of enrollment to cancellation. If the account is not cancelled when we get the email request, we check the 10 days from enrollment to the date the email was sent/received. Note: Proof or record of email(s) sent to *************************************** or any corporate email within the 10-day period are accepted and also honored. 
  
  We will direct the support team to process a refund to resolve this claim.