Business ProfileforWolfson Medical Centers

My mother is a patient. She is 73 years old this week and needs surgery @ UCLA. She states she intends to change doctors as soon as this is complete but is afraid they " really screw her up" if she makes them upset. I called and left messages for the office manager last week and never got a call back. they did however upset my mother telling her that I was informed there was a $50 fee to release the info to get her surgery approved. I never spoke with them. When I advised the Box canyon office manager of this she insinuated I am liar, stating" The documentation says you spke to Ariana." I did not, therefore the documentation is false. In nursing school we were taught that is a pretty big deal, but apparently, to this practice, that s eason to hang up on a patients family. My mother is on social security , they charged her $25 for an appt they stated she should have received a ( free) call for, $75 for a LETTER ( we never got that, needed it yesterday) and another $500 to release her information to get this surgery done. And hung up on me. SHe is so upset I think the ER for BP may be in order - worst customer service I have experienced ever, as a healthcare professional. patient, parent or child of a patient, person, even wors than your lovely DMV office. TERRIBLE!