Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********* ******, and I was scammed by Alumni Advantage/SPCTWO LLC and I have formally requesting a full refund of all payments made to Alumni Advantage/SPCTWO LLC.On February 27, 2023, I was contacted by someone claiming to be part of the student loan forgiveness program. This individual had detailed information about my student loan and assured me that I would be enrolled in a forgiveness program based on my income. They collected my personal information and informed me that my monthly payment would be $49.00, with a due date of the 19th of each month. Additionally, I was required to make a one-time payment of $799.00 to initiate the program. I was also told that I would need to recertify annually and that my payment amount would increase if my income exceeded $60,000 per year.Throughout the duration of my involvement, I received text messages instructing me to call and update my information for recertification. However, I encountered multiple issues with payment processing, including payments being taken twice in a single month, leading to return check fees of $35.00 on two ************ December 2024, I noticed that my scheduled student loan payment for the 19th had not been processed. Concerned, I called the provided contact number *************), only to discover it had been disconnected. When my January 19, 2025, payment also failed to process, I attempted to call again and found the number was still disconnected. At this point, I became extremely concerned about the status of my student loan.I then contacted my actual student loan servicer using the customer service number from my official loan paperwork. A representative informed me that they had not received any of the payments I had been making to Alumni Advantage/SPCTWO LLC and that I had been scammed. I made a one time payment of $799.00 and 20 payments of $49.00.

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $936 for a Student Loan Forgiveness Program that is not legit. No service was provided. I did not receive the refund I was promised either. I spoke with the company on 09/11/2024 & was informed I would receive the refund. It is now 09/25/2024 & no refund has been received. When I call to ask status of this refund I get hold music and I left a voicemail did not receive a call back and when I called back the second time I got more hold music and then the phone called disconnected automatically that was not able to leave a second voicemail. The company has been automatically withdrawing $39 a month and that money has not been applied to my student loan.

  Business Response

  Date: 09/25/2024

  We attempted to contact ***** to resolve the issue by phone, but unfortunately, we were unable to connect and left a voicemail.
  
  Regarding the refund, it typically takes 7-12 business days to arrive. Please allow the full turn around time for it to arrive. If it still hasn't been received it by then, please give us a call at ************** so we can assist you further. Thank you. 

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 10/17/2024

  Refund still not received after multiple phone calls to the company & weeks of waiting. Company is stating it was lost in the mail & stated a new check woild be sent. After calling yesyerday no record of my previous call or a new check being mailed. 

  Customer Answer

  Date: 10/17/2024

  Seeking a full refund of $1,248.00 due to fraud. Multiple attempts have been made to request a refund & no action has been taken. I have cancelled my automatic withdrawals. This request was made several weeks ago. Since then I found more charges on my bank statement. I am attaching a letter from ***********************. If a refund is not issued & received soon I will pursue a lawyer as a next step & this will be resolved in court instead.

  Business Response

  Date: 10/21/2024

  We have been in contact via phone call with ***** to address this issue. We are processing the request as quickly as possible and are committed to resolving this matter promptly. Please reach back out to us if there are any further questions regarding this issue at *************. Thank you.

  Customer Answer

  Date: 10/21/2024

   
  After contacting my financial institution *********************** in *******, *********, I was informed the actual amount I paid was $1,248.00. I have included the bank statements for reference. I made a total of 32 payments of $39.00. I have contacted the business & was informed they would honor the difference between the original refund request & the second. 

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,The business ******************** (SPCTWO) contacted me as if it was affiliated with ****** -- the federal student loan finance lender. The claim was that it helped ****** provide consolidation for student loans that were Federal. They also had all my personal info that had been given to the loan companies by my previous school **********************. I talked with them over the phone and it seemed reputable. I paid a one time deposit up front in July of 2022 for 299$ to have my monthly payments reduced to 39$ per month for up to 20 years. This included paperwork and detailed information. I was fresh out of college so this plan of action seemed appealing. This was around the time that forbearance for federal loans was ending after Covid. From July 2022 to September 2024 I have paid 39$ per month on the 16th or 18th of every month. I have all the ***** banking account receipts for this -- on the statements it appears as SPCTWO. On 9/15/24, I got a call from ****** inquiring about my student loan debt with them. After talking to a representative, it appears that none of the $$ has gone towards the student loan with them. After some googling, it appears that this has happened to a wide variety of people. This scam company has been preying on post graduates who have federal or private student loan debt and are vulnerable. ****** "SPCTWO student loan" and hundreds of cases regarding their scam will come up. I contacted **********'s Fraud team and they looked into it for me -- unfortunately because it has been such a long time of transactions the fraud team is not able to do anything about it. I have 13k in federal loans to pay off, and 40k in private loans to pay off. I need a resolution to this and would greatly appreciate any help the BBB will provide. There are 28 transactions from SPCTWO on my bank statement over the past couple years. I will provide a screenshot of that below. Thanks.

  Business Response

  Date: 09/23/2024

  We have contacted ****** and resolved the issue over the phone. If you have any questions in the future, please dont hesitate to reach out to us at **************. Thank you!

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail stating that I could apply for Student Loan Forgiveness if I worked for a non-profit employer. I am employed with ***************** which is non-profit. I filled out the application and was informed that I qualified for loan forgiveness with 120 payments of $39.00. I have not received any statements or any emails with any status update of how much money was paid or how many payments are remaining. I just recently received a letter from ED ********* on 8/7 notifying that the Federal Court issued a forbearance on all student loans and that no payments are not being applied to any loans at this time. I called the phone number on the letter and asked if I should stop payments on my Public Loan Forgiveness and they had no record of what was once called Scholastic and is now called *****************************. I did then message my bank ****************** and asked for a phone number and they had to dig for a phone number. The number they gave me did not go to the company I needed so that phone number associate gave me a different phone number. The phone rang and went directly to a voicemail. I left a few voicemails and did not receive a call back. I did read that multiple other people have been scammed the exact same way by this company. I have all my bank transfer records for the payments made to this company if needed for documentation. When I filled out the application I had a different last name due to marriage. I was formerly known as ***** L. ******. My new last name is ******* as of 06/19/2021. I have bank transactions that date back to 08/22/2022.

  Business Response

  Date: 09/10/2024

  We have reached out to ***** to resolve the issue via phone call. Unfortunately, she did not answer and we left a voicemail. Please reach back out to us so that we can issue a refund per your request *************. Thank you.

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a scam. I was told it was a debt resettlement program for student loans. Then I find out theyre not affiliated with aidvantage or any federal financial aid. Also the money I have been paying them since September 2nd 2022 ($39.00 for 21 months amounting to $819 in total) has NOT been alleviating my student debt. Now Ive accrued more debt in interest all the while SPCTWO has been taking my money. I am requesting a full refund in the amount of $819. I will be calling the customer service number within business hours tomorrow to follow up.

  Business Response

  Date: 08/29/2024

  We have reached out to ******* to resolve the issue via phone call. Unfortunately, he did not answer and the voicemail was full. Please reach back out to us so that we can issue a refund per your request. **************. Thank you.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is taking advantage of student loan borrowers seeking income driven repayment and loan forgiveness. They masqueraded themselves to seem like a federal office to help borrowers. I have been paying $49 a month for many months for Recertification that I have done myself for free. SPCTWO is preying on vulnerable people and it is shameful. I have been refunded for the month of August 2024, but if further refunds are possible I would like to request for them.

  Business Response

  Date: 08/13/2024

  We have reached out to ****** to resolve the issue via phone call. Unfortunately, she did not answer and we left a voicemail. Please reach back out to us so that we can issue a refund per your request. *************. Thank you.

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company SPCTWO in February of 2023 (also known as OSLA servicing, Alumni advantages), claiming to be a federal student loan reconsolidation company that was going to transfer my loans to Aidvantage. I received a piece of mail at my house saying I was eligible for the program. After speaking with them about their "program" of putting my federal loans into a different repayment program with a longer term and lower monthly rates, and looking into the documents they sent me that had federal reference numbers on them, I thought they were legit. Aidvantage was listed on the studentaid.gov website as being my servicer, so again, I thought it was legit. I paid $799 to have my loans moved and was told I would only have a $49 a month payment for the next 20 years, and then my loans would be forgiven. The charge on my bank account was from a company called Alumni at first, until it switched to SPCTWO and I didn't recognize it, so I put a stop charge on it through my bank. A month later I got a call that my loan program had been suspended and I was being kicked out of the refinanced loan program, which scared the h*** out of me, so I called them back on got the charges going again. This continued until documents and information came to me that I should NEVER have had to pay anyone to refinance my student loans, and Aidvantage customer service says they are not affiliated with this company at all. I've been taken for $1,485 by this company all while making below poverty wages. I can't believe people like this exist out there. They have my social security number.

  Business Response

  Date: 08/01/2024

  We have reached out to ****** to resolve the issue via phone call. Unfortunately, she did not answer and we lest a voicemail. Please reach back out to us so that we can issue a refund per your request. *************. Thank you.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22049767
  
  I am rejecting this response because: all details regarding this matter must be communicated in writing. Please direct all communication to my email. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/12/2024

  Hello ******, we have responded to you via email as requested. Please contact customer service if you have any questions or did not receive the email reply *************. Thank you.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22049767
  
  I am rejecting this response because: I have not yet received a refund. I understand that it might be another week or so before receiving a check, at which point I will request this case to be closed. Until then, this matter has not been resolved. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/09/2024

  The matter has been resolved and a refund has been provided.

• Initial Complaint

  Date:12/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised that by giving them money and making payments every month that I would not have to pay as much for my student loan debt. But now I am coming up on having to pay my student loan and was promised that I would pay minimal amount and Im going to have to pay regular and full amount. I have been trying to contact them and havent been successful. Further investigating, I found out it is a scam and they made this sound urgent and I would like this to be resolved.

  Business Response

  Date: 01/05/2024

  Hello *****,
  
  This is not a scam. We prepared your federal documents in order to get you enrolled in a income based forgiveness program that is through the department of education. You were placed in a program and your loans were transferred to Mohela. Even though we did complete this service, we will refunding you for the services you paid for. Our customer service department will be reaching out to you to confirm your mailing address. If you happen to miss their call the number is **************.
  
  Best Regards,
  SPCTWO

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called customer Service at ************** to talk about student loan forgiveness and discharged. **************** person stated "$49 per month would be minium payment for 240 months totaling $11,760, however you would need to pay two (2) payments of $399.50 first". After the 240 months of payments my student loan through Nelnet of $69,150 would be forgiven and discharge. I made my first two (2) payments of $399.50 on September 2 and September 16 of 2022 and have been paying the $49 every month sense then till December 6 2023 for a grand total of $1,534. I received a email from Aidvantage who now own my Nelnet loan stating they have not received anything in payment wise. I would like a full refund of $1,534 from this company thats been taking the money out of my account. I did file a dispute with my bank **************************.

  Business Response

  Date: 12/07/2023

  Hello *******,
  
  An official request to have your file reviewed has been submitted. Please reach out to our customer service department during business hours in regards to your refund request. The phone number is **************.
  
  Best Regards,
  SPCTWO LLC

  Customer Answer

  Date: 12/08/2023

  I just tried to call the customer service line and I had to leave a message. I am awaiting a call back.

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20970665
  
  I am rejecting this response because: I just tried to call the customer service line and I had to leave a message. I am awaiting a call back.
  
  Sincerely,
  
  ******************************************

  Business Response

  Date: 12/08/2023

  Hello *******, 
  
  Our records show you just spoke with one of our customer service representatives to confirm the address that your refund check will be mailed to. If you have any further questions regarding your refund please contact customer service.
  
  Best Regards,
  Superior Servicing

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still awaiting the check in the mail if I do not receive it I will be back in contact with you to try and make further arrangements.
  
  Sincerely,
  
  ******************************************

• Initial Complaint

  Date:10/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In october of last year, I was called by SPCTWO letting me know that I qualify for **** and that they could file it for me for a fee of $600 and the terms of the **** would be $39 per month. I was contacted by ******, my student loan provider letting me know that my **** was not filed and I owe them for two months. I was not told by SPCTWO that I could file myself, in fact they mascaraded as a government office reaching out to debters. I would like a full refound of all the money they took from me. Attached are all the files I filled out and sent to them and the instructions they sent to me in order to fill it out.

  Business Response

  Date: 11/16/2023

  Hello *****,
  
  All calls are recorded for compliance purposes. We did not contact you, you first called us for assistance. We are a 3rd party document preparation center for student loan programs. We never claimed to be a "government office." Who we are and what we do was all on the service agreement that you signed, which by signing confirms that you were aware of this information. You also attached the documents that we prepared and filled out for you. You did not prepare those documents yourself as you are claiming. We will honor your request and provide you with a full refund via a mailed check. However, moving forward we will no longer be able to assist you with your student loans. We wish you the best of luck.
  
  Best Regards,
  SPCTWO 

  Customer Answer

  Date: 11/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************