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Business Profile

Pet Supplies

Tanscata LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company sent me an antenna I did not order. I did order and received and paid for an antenna from them in November, 2024.

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, my father asked me to order him a Novawave Antenna. Before completing the purchase, I opened another tab on my web browser and searched for reviews. After showing my dad the reviews, he decided he no longer wanted the items. I opened the novawave tab again and was unable to find a shopping cart to delete the items from. Therefore, I simply closed the screen. However, I received two emails from ****** indicating that I made purchases from ********. I never received order confirmations from ********, nor is there any order number, tracking information, or contact information for ******** in order to contact them and cancel these orders. An email address I located via a ****** search (*********************) is an invalid email address. I appreciate any assistance you can provide in having my money refunded to my account. Thank you!

    Customer Answer

    Date: 12/19/2024

    ********* did send me an email with instructions to do a return.  I am going to ship the package on Monday. Thank you!

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two tv antennas. Contacted them to send them back. Got the address sent them back at the post office because it was a po address. They received them but say the need the need the tracking number but still havent returned my money I sent tracking number

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/6/24 I ordered online the NovaWave Antenna for $59.94 including shipping. The item was paid in full and charged to my ****** account. The product does not work as advertised and therefore I called for a return label. The customer service woman stated, we do not use return labels, but to get a full refund, you must pay to return the item to our warehouse in *******, **. Once the item is received, we will issue a refund back to your original form of payment. The item was shipped via **** on 9/13/24 and delivered to the *******, AZ P.O. Box on 9/16/24. I have not received the refund nor any communication from the merchant. I contacted ****** and filed a dispute for the refund with no positive results. As of today (10/9/24), ****** has closed my case in the seller's favor "as there was no documentation given to show the credit due".

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a small TV antenna booster, and was charged through ****** for it. Then, I think the next day I received 3 more of them, and was charged through ******. I never ordered any of them, and I don't even have a TV that works. I get everything over my pc. I tried to contact their web site, but it came up with a different name, and completely different products. So, if you can resolve this, I would much appreciate it.Transaction ID ***************** Transaction ID *****************

  • Initial Complaint

    Date:09/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction made on 8/25/24 merchant advertising enhanced in TV antenna they charged my ****** mastercard $109.93 no identifying info on paypay account no receipt from company with order confirmation number]no telephone number to customer service merchandise not received listed address as *********** ************ is not legitimate

  • Initial Complaint

    Date:08/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 Nova antennas. They do not inform you that you have to purchase an adapter for them until you already put in your credit card, which they charge immediately and you are unable to cancel. When you call you are told that you can return them. When you call for return instructions, they do not answer. It is a constant busy signal. I need help returning them for a refund . Thank you.

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package today that contained 4 digital tv antennas that I do not remember buying. *** tried contacting the business but I get no response. I need to find out if I ordered these or if someone else ordered them. I cant see if money has been taken out for payment of these antennas. Thank you for your consideration in this matter.

  • Initial Complaint

    Date:07/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a NovaWave Antenna, NovaWave Amplifier, and a warranty for a total of $112.33 on July 5, 2024. I haven't received confirmation from Tanscata LLC or shipping information. I purchased the items through ******* I found a phone number on this site and the line is always busy.

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Date of transaction: July 7, 2024. 2. Paid $59.94 on my **** card.3. One Novawave Antenna 4. I have heard from them on July 15, 2024 (est. date) via email.5. Company has not tried to correct this problem.

Tanscata LLC is NOT a BBB Accredited Business.

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