Business ProfileforBlue Haven Pools

In 2013, we contracted with Blue Haven Pools (BHP) to install our pool and a solar heating system. BHP subcontracted to another company (***************), which is now out of business, to purchase & install the solar. For several years between 2013 and 2022, we have had to have the solar repaired. We have always contacted BHP and they would give us the name of a ************* to contact. We paid for all the repairs that were not covered by warranty. This year, we asked BHP to assist us again, as the solar required repair. The solar company they recommended advised us that the panels had defects and would be covered under the Manufacturer's warranty. We have repeatedly asked BHP for copies of the purchase information so we can file a warranty claim with the manufacturer (original purchase information, etc). BHP is not able to provide this information for reasons unknown. We asked BHP to cover some of the replacement costs for the defect panels since we cannot file a warranty claim due to the fact they cannot supply the information we need to do so. These communications have been ongoing since Oct 2022 with no resolution. The latest communication in Jan 2023 from BHP stated: "Our warranty was for 1 year. I understand what you have said in your emails, Blue Haven Pools did not offer any warranty after 1 year." We are not trying to exercise a warranty claim with BHP, but rather the panel manufacturer which we cannot do without BHP's cooperation and the needed information/paperwork.As the system cannot be repaired, we have replaced it at our cost and it is now under our warranty registration. We will no longer need to contact BHP for solar issues; however, we are asking that they cover the $2500 which would have been covered by the manufacturer warranty. We are asking for the assistance of the Better Business Bureau to encourage BHP to acquiesce to this reasonable request.