We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Maintenance

Purple Palms Pool Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He hired ****** around the beginning of May, and he told us our day would be Friday, At first, things were great. He would show up on time and do an amazing job, but soon after, he would show up on Thursday and then we didn't know when he was showing up. By the middle of June, he would skip a week, apologize, and then come back. By July, we didn't know when he was coming, if at all. When ****** rolled around, he quit showing up all together, but had still billed us, and we had paid. Both my husband and I had reached out to ****** about his sudden quitting multiple times via text, calls, and emails and received no response. *************************** rolled around, we still received a bill for service. While we obviously didn't pay it, we reached out again asking for a refund for August for services non rendered and to please stop billing us and to return our gate key. Again, zero response. All together, both my husband and I must have reached out to ****** at least 15 times. As of Nov 24, I am still being billed for services from this horrible company, even though we have asked multiple times to stop, have never received our refund for August, and he still hasn't returned our gate key after multiple requests.

  • Initial Complaint

    Date:06/24/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this business a monthly fee of $150 to have my pool cleaned weekly for May. He didn't show up last week of April to clean my pool or balance the chemicals and as a result my pool turned green. I kept texting and emailing and nothing then he finally responded saying he was sick. He didn't show up again the second week of May and that's when I told him I will no longer need his services and would like a refund. I've been emailing and texting him that I need my refund to buy chemicals for my pool but he hasn't responded. His name is Harold G*******.

    Business Response

    Date: 09/03/2022

    Consumer Response /* (2000, 18, 2022/08/16) */ Yes I've been in contact and the matter has been resolved. Thank you

Purple Palms Pool Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.