We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Service

Corwin Pool Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a pool cleaning company. I emailed the owner with my concern that the pool was not getting vacuumed on a regular basis. I sent him pictures of what the pool looked like two hours after his employee was supposed to have serviced it. Instead of addressing my issue, he wanted to make it about weekly emails. I tried to focus him back on the fact that the pool was dirty and that it could not be used, and he refused to address my concerns.The following day after the pool was supposed to be serviced I went to ******** Pool Supply to have the chemicals in the water checked. The chemicals were so out of balance the employee suggested I do a partial draining of the pool. I paid for a service that I did not get. I would like the money I paid him for the month of May refunded to me. My pool was not serviced properly. The amount I paid was $165. I will now have to pay much more than that to get my pool operational for the summer. However, I only wish to receive my money back. I paid for a service that was obviously not performed.

    Business Response

    Date: 05/18/2023

    Thanks for taking the time to see me yesterday. I sent pictures of every weekly service from day one. I sent you pictures of proof that the weekly emails were opened by the customer yet they say nobody showed up. Sent you pics of the pool for the last several weeks. The pool cover was taken off the day of service. So once that happens the dust is suspended. Nobody can clean that. Its impossible. So it settles when the system is off. Wants a refund? Even though we have never skipped, Ill gladly give him a refund if this person takes down his lies off of the internet and agrees to never say anything ever again. How is it legal? How? I have proof they opened the weekly emails. Not to mention, nobody shows up for weeks and the pool is ******* clear blue? Thats not possible. If nobody showed up for week one, no call?  Week two, no call? Week three, no call? My name is all I have. Go online and read the 100s of reviews. It is sick what people can do on the internet to businesses. We are not a one stop shop. We come 52 times a year. 

Corwin Pool Service, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.