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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
Order date February 8,2024 Paid $124.00 Was Promised 13 Unclaimed /returned/mystery packages Delivered on February 12,2024 This business is false advertising that they do not open the packages. All my packages but 2 were in same packaging and same labels. Inside every package was an item from dollar tree. There were no notes from senders or receipts in any of packages. These items were clearly all under $1.00 . The business doesnt do refunds or replacement. Its false advertising and in their fine print it states that they do not open packages so buyers get it as is which is far from the truth. This company is a huge scam. What I recieved is socks, nail polish, cream, body spray, wallet , earphones, charger, bra, baby shoes (not even same size) , and nail polish again all were items my local dollar tree is stocked with. I didnt receive the 3 packages so Im guessing either it will be delivered separately or I will be ripped off even more. My $124.00 purchase is for a fact valued at $ 10 plus tax. Ive included a photo of a few of the items and also included their promise shown on their website for my exact purchase. They are located in ********* so its a ****** for sure. They need to be shut down ASAP.Order # ******Business response
02/14/2024
About this item:
FREE SHIPPING ON ALL ORDERS!
Treasure **** Experience: Delight in the excitement of unveiling unexpected items, similar to a treasure ****.
Same-day shipping Orders received between Monday and Thursday by 5 PM will be shipped the same day.
Potential High-***********: You may find high-value items in some packages that far exceed the purchase price.
Customer Support: We provide a dedicated team of customer service representatives to assist you with any questions or concerns.
Unique Items: Every package contains something different, offering a surprise element with each purchase.
Purchase Terms & ***************** a Surprise: You get random stuff. Feeling Lucky? Give it a shot! Remember: No Take-backs: Once you buy, its yours. No returns or refunds.Terms of Service
****************************************************
Return & Cancellation Policy
*************************************************Customer response
02/14/2024
Complaint: 21290294
I am rejecting this response because:
It is not personalized for my issue. Its basically copy and paste of what is said on the website which I already had attached screen shot images of it. They did not give me a resolution in their response.
Sincerely,
***********************Initial Complaint
12/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought 6 large packages of unclaimed mail to hand out for Christmas gifts and got a 4 in by 5 in box from this company . This is clearly not 6 packages of unclaimed mail that are large the box they sent is smaller than a shoe box . I want my money back I am getting no where with the company so I will take this route and use it as my documentation when I go to file criminal charges if need be , but something should be done . People say buyers beware but nothing is ever done about the predators that are out there . Its disgraceful that our economy allows businesses ( using that term lightly) treat hard working people this way . Your company or shack is a disgrace to ******* !Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a box of unclaimed mail from this buisness. The description stated that I would get 5 to 10 items that were unopened from either Amazon or the ************* *************** When I received my box, there were three items inside the box. One item was a watch that came in a mangled box that does not work, the other two items were lotion that are so old and thick that you cannot use them. The lotion bottles also have discounted stickers on them that came from a store. Non of the items were from Amazon or the ***** There were only three items so I was shorted items and none of the items are usable. I tried sending a email and I did get one response but after that response my other email has been ignored. I would like my money back. I feel as if I got scammed.Initial Complaint
07/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction was 7-3-2023 Price was $38.99 It says all items will be 5x7 or larger. Clearly 2 off my items are not.Advertising also shows boxes. It is made to seem like you get 3 packages with items in them. Not one box with 3 items. The box itself was hardly 5x7. It is also not clearly shown that large is 5x7. You have to go to another page to find this info.It is also advertised that previous address, or info would be blacked out or label removed. In another section of the website it says items have been opened and repacked to remove receipts. To me this means they are fully aware of what they are sending out and have the option to keep items they want and send out items they find useless.Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently purchased a box of unclaimed packages from unclaimed mail center ************************************************************************************************************************************** of 10 UNCLAIMED/RETURNED/MYSTERY LARGE PACKAGES where they say that packages arent previously opened and labels are removed or blacked out. Packages received were those of opened products that were purposely placed in new shipping envelopes with erroneous labels. When I contacted the company they said sorry all sales final. This site is fraudulent and taking money from people and in return sending out products that are not do value. I will also be filing s complaint with my credit card company.Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ordered 2 Large packages. Received 2 small size packages in 1 large envelope. A pair of sunglasses and child's shirt which are small. Were supposed to be unclaimed mail and both were in brand new packages with no signs of being shipped out and returned. Both looked as though they were taken out of original mailing device and put in new ones. They advertise they do not know what is in the unclaimed mail packages. And both items have ******* tags. What are the odds of both items coming from walmart...They FALSE advertise.Business response
08/14/2023
Dear BBB Complaint Team,
We appreciate your efforts in addressing customer concerns. We'd like to clarify the situation in response to the complaint filed against our e-commerce.
Our mystery boxes/Unclaimed mail include a specific number of items, not an estimated range. The client received the correct number of items as per our description. We apologize for any confusion.Regarding the items' source, we offer a variety of unclaimed mail items, including those from Amazon. We cannot guarantee exclusivity to Amazon or USPS.
We apologize for any item quality issues. Unclaimed items can vary. We're taking steps to enhance our selection process.
As for customer support, we're investigating the reported communication lapse. Customer satisfaction is vital, and we're working to improve it.
While we stand by our product description's accuracy, we value customer satisfaction. We'd like to offer the client a full refund; however, kindly note that the client would be required to return the received products to us.
To the client, we apologize for any inconvenience. Please confirm your acceptance of the refund by replying to our email below.
We're committed to transparency and customer satisfaction.Thank you,
***********************Unclaimed Mail Center
*******************************
Initial Complaint
04/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i ordered a unclaimed mail 15 large items , the items were , the smallest items not even big, they told me a large item must be bigger ther 5x7 with no 3rd demotio one item was a women’s pair of under wear measuring 1 x 3 folded up that’s 1/2 size i just want my money back i told them i would return to items they will not send me a return shipping lable
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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