Complaints

• Initial Complaint

  12/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've lived at ************** Since 2018, just moved out a month ago. I've never been late for rent ever. But now advance reality group/ mgt. Is now saying I owe $6400. They pretty much want me to remodel their property. ( Not gonna happen). It took them forever to make repairs, their us no damage, just wear and tear. What's the shocker, they never applied deposit to what was owed. $4500 for plastic floor that I've called twice 2 years ago for repair. Sounds like a scam/ hustle. Not sure what the old management did. FYI I will be taking this 2 court. Mind you nothing was new when I moved in 2018. I will be calling them today.

  Business response

  12/30/2024

  Ms. *******

  Please be advised that the move out was charged for respective damages that, as the resident, per your rental agreement, you would be responsible for.  Pursuant to your final settlement statement, your deposit was applied to the balance owed.  Photos, etc., were provided to you by the property manager and arrangements for payment on balance owed can be made through ****.

  Thank you.

  ***** *******
  Advanced Realty Group

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 6th, 2023 I send in a maintenance request regarding water leaking on my ****************** floor. Send out plumber who only was able to do temporary fix but said I needed a whole new counter and pipes are old. Left a big gaping hole underneath kitchen sink. Nothing was done. ************* were present. Cracks in wall in bedroom, ****************** and to this day nothing has been done. Bugs are coming in due to the openings. I'm 75 yrs old and have been having headaches. Very unhealthy environment for me.

  Business response

  07/01/2024

  Good afternoon **************-

  Please be advised that your concern has been forwarded to me for follow up. I am currently looking into this matter for you and will respond to you within the next 72 hours of findings and our position.  Thank you.

  *************************

  Advanced Management Group 

  Business response

  07/02/2024

  Good morning Ms.  *****,

  We have looked into your concerns and found closed work orders for the noted repair under the sink dated in October 2023 and recent communication for pest control services that were completed on May 29, 2024.  Our team on site is more than happy to assist you with any further needs.  Please reach out to the on site manager or the regional ******************************* who can be reached via our corporate office at ************.

  Thank you

  *************************

  Advanced Management Group 

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  my name is ***************************** and I was Rented and Apartment at ***************** under False pretense. I moved in on Feb 23,2024 just this past Friday and I moved out the next night Feb 24,2024 Saturday. On Monday Feb 26,2024 I returned the keys as aswell as walked through the unit with the apartment manager to show her how unsafe and unlivable the unit is for me and my 3 Year old daughter. The maintenance team there is very aware of the pest infestation while the manger and leasing agent lies about it and gives false advertisement showing a unit that is clean and nice and moved me into a very dirty and disgusting unit. I would like to speak to someone immediately and have this taken care of as far as my refund. I am now in hotels with my toddler and no place to go this has been beyond an inconvenience and disappointment it's been hard getting in contact with anybody because no one cares as long as they rest peaceful in a nice home at night. I am trying to do this the most respectable way possible without going in to legal matter This is wrong and me and my daughter should have never been treated this way or just thrown into a bunch of roaches. I feel because I'm a young black mother they look at me like I would just live in anything or anywhere. All the stress that I have encountered sleepless no money after spending it all thinking I found a new home for me and my child I have paid for movers and truck and not to mention just getting by with food and everything else to live . There has been no compensation not even any kind of care about the situation I paid 200$ for a cleaning fee and the apartment was absolutely dirty and disgusting upon move in and had not been cleaned at all. I have called to speak with corporate with no responses and not even an apology from the apartment complex. I would truly like every last dollar I have spend and left me and my child homeless back immediately as fast as I was able to give it in thoughts we would be living comfortable.

  Business response

  03/04/2024

  ****************

  My apologies for the delay in response as I was out of the office until today.  Thank you for reaching out regarding your concerns as this is not the experience we wish our residents to have.  I have researched this matter and found that a refund in the amount of $1513.05 was issued to you and picked up on February 29th. Should you need anything further, do not hesitate to reach out to our office at ************.

  Thank you, 

  *************************, VP of Operations - Advanced Management Group 

   

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  03/05/2024

  Mi was not given my application fee back ! There is now roaches in my things and the refund is no compensation for the movers I had to pay for all the services i had to turn  on in my name where is the compensation for all that I have been experiencing this past week I even had a struggle cashing that check! 

  Customer response

  03/05/2024

  I have roaches following me from the unit I'm spending money on hotels, storage fees I slept there with no heat like I understand you refund what I paid but where is my compensation for the nightmare me and my daughter had and still having we are homeless struggling and deserve better . No night of our hotel stay is compensated no help with a storage I had to re get I would like to no kno what can be done for our suffering 

  Business response

  03/05/2024

  Good afternoon ****************

  While we are empathetic to your situation, management offered to resolve the concern and you made the choice to move from the apartment.  The regional manager approved the lease break with no penalties and refunded all monies received from you.  Unfortunately, she was unable to refund the application fee as it was returned marked NSF by the bank, so the property never received this payment.  Management has acted in good faith and provided the refund to you and therefore, there will be not additional funds released in this matter.

  Thank you,
  *************************, VP of Operations- Advanced Management Group

  Business response

  03/05/2024

  Good afternoon ****************

  While we are empathetic to your situation, management offered to resolve the concern and you made the choice to move from the apartment.  The regional manager approved the lease break with no penalties and refunded all monies received from you.  Unfortunately, she was unable to refund the application fee as it was returned marked NSF by the bank, so the property never received this payment.  Management has acted in good faith and provided the refund to you and therefore, there will be not additional funds released in this matter.

  Thank you,

  *************************, VP of Operations- Advanced Management Group

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 1st 2023 a storm came and my roof began leaking I notified my management ************ ran by advanced Management Group of the leak and was told that there were several in front of me. The following day the roof collapsed water was coming from the baseboards are electrical sockets are air conditioner our smoke detector and breaker box. The fire department showed up at my home emergency evacuated my family and I. We lost everything and our insurance won't cover it due to the building's negligence. They rehomed us an *************************************************************************************************** our home. 2 weeks after that they told us we were safe to come back home again and when we arrive there was still flood water on the floor and mold spores growing off our walls we have video of the painters there attempting to paint over it as my husband asked them what was going on. I don't want any more families to have health issues or suffering from this company

  Business response

  10/09/2023

  Dear ******************** - 

  We are receipt of your concerns filed with the BBB.  This storm was an unfortunate incident out of everyone's control.  With the extent of the downpours that day, the flat roofs became overloaded and could not sustain the flow of water.  As you know, the team was on site immediately that day assisting residents such as yourself to find temporary accommodations elsewhere, and to date, you remain at the alternative location.   Please know the options of on site transfer, release from lease agreement or transfer to another location-such as the one you are currently staying at, are all still viable alternatives for you as the roof work and repairs are completed.  We will keep ******** as your point of contact from our office relating to this so that you may let her know which alternative you select to move forward with.   Our team is here to be of support and help you settle back in from this unfortunate and unanticipated flash flood storm.

  Thank you

  *************************

  VP Of Operations

  Customer response

  10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  From June 2012 to November 2020, we lived at ************************ Apartments and paid our rent on time and early without any issues at all. However, after we paid our final rent for November 28, 2020 and moved out of the apartment in order to move to our new House. we were first told by the manager at the time that we didn't need to pay that rent since we were on a monthly lease and then they said that they would not refund us the money we overpaid since they were going to withhold the money in order to pay for "Damages" that were incurred even though they were representative of living with my wife and three children for 8 years, that was normal wear and tear. and without my knowledge, they then took my account to collections since the end of 2020, and they have ruined my credit for no reason since we were denied for an auto loan and that negative mark showed up on the report. My wife called the manager two days ago and asked why they hit our credit report with a collection and they said that it was because of unpaid rent even though I still have receipts proving that I had paid rent twice in the month of November 2020 and they suddenly could not provide us with receipts that we had paid our rent on time. So my wife then called advanced management and emailed their president and she got a call from the regional manager Raquel P**** stating that she will call her back in a day to rectify that but she never called her back. So I am here at the BBB requesting their expert help in helping rectify this and another complaint has been issued to the Consumer Finance Protection Bureau

  Business response

  08/20/2022

  Business Response /* (1000, 5, 2022/05/10) */ Dear Mr. *********- Please be advised that the items that were charged to your ledger upon your vacating the community were within the parameters of your lease agreement. There was not sufficient notice given, 30 days, as required by the rental agreement. The written notice to vacate received was dated 11/21/2020 and 11/23/2020 with the scheduled move out date of 11/30/2020, reflective of just over one week versus the 30 days required not only by the lease agreement but by statute. Additionally, there were charges for damaged range hood, broken oven handle, burns in the flooring material, excessive cleaning and drywall repairs; all items not considered normal wear and tear. Pursuant to your rental agreement, the utility bill backs for the month of November were also reflected on the final settlement statement sent to the last known address at the apartment community, as we were not provided with your forwarding address. Based on this information documented to your resident file, the charges owed to the community stand and are due and payable. Should you need anything further, you may contact Racquel or myself through our corporate office number ************. Consumer Response /* (3000, 7, 2022/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, it seems that my wife was lied to by Racquel and that, and not only is this unacceptable, but the response has only been full of lies. we were told by the apartment manager at the time that since we were on a month to month, we could give notice at any time, plus we didn't want to give a too early notice in case our house did not close on time. We also gave them a forwarding address once we had turned in the keys the apartment manager at the time. Based on their unacceptable response, we will need to figure out recourse Business Response /* (4000, 9, 2022/05/13) */ Hi Mr. *********, Please know that there was no commitment made from Racquel other than to follow up on your inquiry. As the time needed to do so was not given before this complaint with BBB was filed, it was escalated to me. We have all supporting documentation that supports the charges that were posted to your account and we are within our rights to do so. I am confident we can support our position. However, in an act of good faith we will agree to split the amount owed in half if paid in full or arrangements are made with our office no later than May 20th. If you wish to take advantage of this one time offer, please contact me through our office at ************. Once we have the terms lined up, I will communicate such to the collections agency. Thank you. Julia F****** Vice President of Operations Consumer Response /* (2000, 11, 2022/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept their offer for the good faith repayment and will make the necessary arrangements with the office this afternoon

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩