Business ProfileforColonial Property Management, LTD

Sent an email to their office - no one has responded in over a week to this email - called in to speak to someone about the lack of response. Got transferred by the receptionist to a Suzanna I am made aware of after as being the assistant to the person who I should have been actually transferred to after I asked to speak to the community manager for the address provided. This lady was beyond rude and was at first refusing to simply respond back. I said I need to get a response to the email sent a week ago. Then she tells me her supervisor name is Jan - which I emailed after since I still got no response looking to get someone to respond back ( THAT IS THE WHOLE REASON WHY THIS IS BEING FILED) BECAUSE NO ONE IS RESPONDING. Then some guy responds back saying that was his assistant. And implied that the receptionist making an error transferring me to her instead of Him and no one between those two people I spoke with ever mentioning his name. He then had the nerve to say that I harassed them after waiting a whole week with no response then calling up and asking them to simply respond to an email - Unbelievable. I have reached out to this company before and had MAJOR lack of communication. Whoever is in charge of this place is obviously not supervising them very well. Next time these people want to act like this and or not respond I will just go ahead and file a statement of fact with the ombudsman and then the history of those complaints will hopefully make someone aware there is a major problem that is not being addressed.

We apologize to Anthony for not responding and the lack of communication concerning the original email that was received regarding the updated PMA agreement. After that email was received and the account was properly updated, there was an assumption from the assistant that they did not need to email back and were misguided. In the future, the management team will be more diligent in acknowledging and addressing all communications.