Business ProfileforPrime Community Management LLC

owned a condo Prime Community Management oversaw. The condo was sold. The Community Manager was contacted via phone call and email and told to stop auto pay for the ***************. She refused. The Supervisory Community Manager was contacted and told to stop auto pay for the ***************. She refused. Money was removed from my bank account even though auto pay had been revoked. I no longer owned the condo. I contacted the Community Manager and Supervisory Community Manager and asked to be refunded. They refused to speak to me. I contacted the ****************** Chief Compliance Investigator called and spoke to the Supervisory Community Manager. He advised that the Supervisory Community Manager said I should contact her, and this would be resolved. I contacted her and she did not resolve the matter. I contacted my bank and disputed the charge. My bank reimbursed me. Prime Community Management then sent me a bill for the *** fees and additional fees for stopping autopay. The ************** contacted Prime and attempted to help me resolve this matter. Prime refused to respond to the escrow company. At that point an Ombudsman complaint was filed against the Community Manager and Supervisory Community Manager. Chief Compliance Investigator investigated the matter. He told me my complaint was substantial and the Community Manager and Supervisory Community Manager will be receiving a letter of admonishment. He said the Supervisory Community Manager verbally told him our account has a zero balance. I emailed the Supervisory Community Manager and asked her for written proof of a zero balance. The Supervisory Community Manager has not responded. I then emailed the President of the company and asked her for proof of a zero balance. She has refused to respond. I contacted the *************************** and requested mediation. The *************************** has called and sent a letter to Prime. Prime has refused to respond to the ***************************.